After my tiring and confusing flights from Portland, OR, to Jakarta, they met me as I exited from immigrations and escorted me to the van. The hotel has security fences around it; the van passed through security. As I entered the hotel, they graciously had me and my carry-on baggage pass through a security check. I felt extremely secure any time I was walking around their beautiful grounds. Reception was excellent. My room was refreshing with a nice view of the gardens. The restaurant had an excellent buffet. On leaving, the van driver made certain that I was connected with a legitimate porter who then took over.
I was a 69yo female without much strength traveling alone. They made my transfer to and from their international airport and to and from my flight to Sorong and Raja Ampat very easy.