This was our choice as a convenient base for visiting Buckingham Paace but it offered so much more than location.
All the staff made us feel very welcome and the service was discreet and polished but in no way pompous or haughty. All the staff were cheerful and helpful and we even enjoyed a bit of banter and humour.
Check in and check out were both easy and pleasant and Afternoon Tea, cocktails and breakfast were all delightful experiences.
The location is great for shopping , theatres and culture and Green Park is just a few steps away.
I have stayed in over thirty different hotels in central London but this would now be my first choice. My only worry about staying here again would be that I might not want to leave to go to a meeting!
Excellent welcome, bags removed from car, taken to our room, upgraded on arrival as it was my partners 40th birthday. Full tour of hotel facilities by the amazing and beautiful 'Olga'- (special thanks to her, she made our stay exceptional) and we received a complementary birthday cake delivered to the room- fabulous. All staff excellent, prices steep, ( this is after-all a five star park lane hotel) but not 'ludicrous'. One tiny criticism, but this should not put you off; the fixtures and fittings are a little care worn, but this will not alter your overall enjoyment of an exceptionally friendly and efficiently run hotel.