In-room safe, WiFi

Reviews of Delta Hotel City Center

3 out of 5
Delta Hotel City Center
Damrak 42-43, Amsterdam

Reviews

6.0
Rating 10 - Excellent. 108 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 302 out of 1001 reviews" "
Rating 4 - Poor. 182 out of 1001 reviews" "
Rating 2 - Terrible. 162 out of 1001 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Benjamin

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
All in all the hotel is ok not like the pictures but lets be honest it doesn't really matter what it looks like, it was clean just dated. Its in a perfect location right in the middle of everything and about 2 min walk to the station.
Stayed 1 night in Dec 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

MARA ROBERTA, São Paulo

Liked: Staff & service
Disliked: Amenities
I liked the location, but the room was noised, felted smoke and it's very old.
Stayed 3 nights in Nov 2023

10/10 Excellent

Irena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The fella that checked us in was a grump. But the gentleman on checkout was amazing.
Stayed 4 nights in Oct 2023

2/10 Terrible

Rob

Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive hot waste of money
Room incredibly small. Super super hot they gave us one crappy 14” fan there was no air flow. the shower was pathetic there was to be a double bed but got two twins but was so hot to sleep. Yet Amsterdam was only 21 degrees. Only redeeming point was the included breakfast. Will never stay again.
Stayed 2 nights in Sep 2023

2/10 Terrible

SAJID

Business traveller
Disliked: Property conditions & facilities, room comfort
Be careful
Elevator very old makes funny noise. Room was very small no windows feels like staying in storage room no air conditioning and very humidity in room and in hotel. TV old remote of TV given at reception and told to return when checking out. Every time you go out have to return your room key and ask again when come back
Stayed 2 nights in Sep 2023

10/10 Excellent

Asif Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay , staff was very friendly and helpful
Stayed 1 night in Aug 2023

8/10 Good

Patricia

Travelled with group
Liked: Staff & service
Disliked: Amenities
The location was wonderful in the center of Amsterdam.
Stayed 2 nights in Aug 2023

2/10 Terrible

Magdy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not believe Expedia lists this trashy hotel. I guess it is ll about making money. This property is a dumb. Room barely takes on person. No AC. Room is too hot. Tried to crack the window open to get some air saw mice running every where. Closed it immediately. Could not spend the night in the room. Had go out and just walk and sit in the sidewalk. I am requesting refund from Expedia.
Stayed 1 night in Aug 2023

10/10 Excellent

Janett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Norbert on 24 Aug,2023
We highly appreciate your feedback Janett we hope to see you again in our hotel.Have a lovely day.Kind RegardsDelta Hotel

2/10 Terrible

Bahram

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
The hotel Good, but the service bad
The attention for the reception is very bad! The people are not cute with the guest... the hotel is free the wifi but had an access code for three days for each device!! Nobody speak Spanish and in the description of the hotel say that there are personal... Talking about the hotel, it is good located where we can find restaurants, bars, stores and go to the meeting point for the tours
Stayed 5 nights in Jul 2023
Response from AK on 17 Jul,2023
Dear guest,we are sorry to hear about your bad experience in our hotelWe hope you had a great time in Amsterdam though

4/10 Poor

Mark

Disliked: Staff & service, room comfort
Not as advertised
Location is good, no question. However the room my daughter was given was nothing like the pictures, only slightly better than nearby Hostels which are much less expensive. Apparently if you complain when you check in, you have a chance of a decent room.
Stayed 1 night in Jul 2023
Response from AK on 17 Jul,2023
Dear guest,Sorry to hear about your experience. It is true that not all the rooms we have are the same. So the one of your daughter could look differently. Hope your daughter had a nice time in Amsterdam

8/10 Good

Yamen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

yvonne

Stayed 1 night in Apr 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend Stay
Staff was great. Check-in time was 2:00 PM. Would have liked to have been able to check-in earlier if rooms were available
Stayed 2 nights in Mar 2023
Response from Alex on 27 Mar,2023
Hello George,thank you for your feedback. Hope to see you back!Regards,Delta Hotel

6/10 Okay

Marcus

Travelled with family
Liked: Cleanliness, staff & service
It was as expected for the price and represented good value for money. It was mostly clean, provided comfortable beds and an ok shower which is what I want from this price bracket. The breakfast was disappointing as no provision is made for specific dietary requirements meaning I had virtually nothing that was suitable.
Stayed 4 nights in Feb 2023

10/10 Excellent

Behnam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel depending on what you are looking for! Hotels in this area have small rooms and are rather pricy. I have found Delta’s rooms to be average size for this neighborhood. Decor and amenities are basic at best. Morning breakfast is good selection, always consistent and clean. Staff is what sells the place! All are friendly, attentive, watchful and go the extra mile. Hotel is pretty centrally located and is a 10 min walk from the centrum train station. There are convenient 20 min train rides to AMS airport all day long.
Stayed 1 night in Feb 2023
Response from Delta Hotel on 22 Feb,2023
Hello Behnam, thank you for your feedback! We hope to welcoming you again. Regards, Delta Hotel

4/10 Poor

Jovelyn

Stayed 3 nights in Feb 2023

2/10 Terrible

Henri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here at your own peril
When I arrived my reservation had been given to other customers. After about 30 min of having to prove I had a prepaid reservation they gave me a room under revamp, with no,lighting, On the morning if departure they where suppose to get me a taxi to the airport - THEY NEVER did and I MISSED my FLIGHT with huge cost implications for me and absolute indifference from them. I can say a lot more - but there is not enough space here. Late breakfast, payment for Wifi, uncomfortable beds etc. Stay here at your own peril
Stayed 2 nights in Oct 2022

10/10 Excellent

Vipul Vipinchandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like - location, staff, free brekfast
Stayed 6 nights in Sep 2022

4/10 Poor

Martin

Stayed 1 night in Sep 2022

8/10 Good

stephen

Stayed 1 night in Sep 2022

10/10 Excellent

Lorima

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Aug 2022

6/10 Okay

Leanne

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed here for 3 night, disappointed as the pictures of room stated was not the same. Small room, toilet is half in shower and smells, needs a fan Needs updating as very outdated and broken. Calling has cracks in it and the view was horrible, roof with cigarette ends all over it, despite it been a non smoking hotel. Room advertised as air conditioning and kettle but didn’t have either. The fan was old and smelt fussy. Breakfast was a let down as not very good selection of food. Not fresh fruit, only one cereal, not fresh juices and in price breakdown it is stated it is 8euro so not very good for that price. Also a women who looked like the owner, was stood watching guests eat, which found odd and uncomfortable. Staff friendly and speak good English and clean. Location is fantastic! Defo recommended for single people but not couples or families.
Stayed 3 nights in Jul 2022
Response from Delta Hotel on 9 Sept,2022
Dear Leanne,We are sorry to hear that you had complaints about the location of your room. Please note that our staff was always available to address any issues or needs during your stay. We do not advertise air conditioning; we explicitly state on our page that we do not have it. Kettles were obtainable from the reception.Kind regards,Delta Hotel

2/10 Terrible

Colin J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not stay at this dump. The photos on Expedia are so misleading. This place is not a hotel it us a hostel at best. Our room was so basic 3 single beds piled into a single size room. Never ever again
Stayed 2 nights in Jul 2022

4/10 Poor

Trina

Disliked: Staff & service, property conditions & facilities, room comfort
Pick another hotel.
Room had not been cleaned when we checked in. We had to climb up the stairs with our luggage. Heat was on in the room that was about 90degrees. They couldn’t refund our 30 euros for room deposit because of computer glitch. Pick another hotel.
Stayed 1 night in May 2022

8/10 Good

Shona

Stayed 1 night in May 2022

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desk people were very helpful
Stayed 3 nights in May 2022

6/10 Okay

R

Stayed 1 night in May 2022

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Alan

Travelled with family
Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel right on Damrak no frills
Room was very small as expected in Amsterdam and overpriced for what you get...but still a very good deal compared to other hotels of same quality or even less. My room had no window, but i found super cute it had a drawing of a window. I left too early to try breakfast but is included. The best part of this hotel is location. Right on Damrak and short walk to Centraal. I would stay here again just for location and convenience.
Stayed 1 night in Apr 2022
Response from Mar Rufian on 22 Apr,2022
Dear Guest, Thank you very much for your review! Best regards, Delta Hotel.

6/10 Okay

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cold room, ignora
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Best choice for location everything else is bad
Very noisy. Not clean and beds not comfortable at all. Breakfast was such a disappointment. Although we paid for it for 4 days we eat outside all days. Best reason to chose this hotel: location, location, location! Close to everything! Very nice!
Stayed 3 nights in Mar 2022
Response from Mar Rufian on 22 Apr,2022
Dear guest, Thank you for your review. We appreciate every review and we will do our best to improve those issues. Best regards, Delta Hotel.

4/10 Poor

Alan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Low quality - to be avoided
This was a tacky hotel. Welloverpiced for the low quality accommodation it is., ,It is npoicy, situated next to one of Amsterdam's most popular chi[p shops. The breakfast was mediocre at best, the room not very comfortable, and they have the nerve to charge a returnable deposit of 30 euro for the TV remote (not vey many available programmes on the TV either, and only 2 in English) and the card key. I think this says a lot about what kind of customer they expect! There was not even a lounge or a bar to realx in during the evening. The only saving grace was the friendliness of the staff on the check-in desk, especially the young Spanish lady. If you like some comfort, this place is not for you.
Stayed 3 nights in Mar 2022
Response from Mar Rufian on 22 Apr,2022
Dear Alan, Thank you very much for your review. We appreciate every comment and we will try our best to fix those issues you stated. Most people believe the deposit is for the remote control but its actual purpose is for people who incur in a late check-out, as it is explained in the guest information paper we give our clients when they check-in. We apologise for not making it clearer and we will do our best so that there are no misunderstandings about it in the future. We hope everything is well with you and, again, thank you for your comment! Best regards, Delta Hotel.

6/10 Okay

Josh

Travelled with group
Liked: Room comfort
Average
Poor breakfast. Rooms fairly clean. Had a good nights sleep. Superb location.
Stayed 2 nights in Mar 2022

10/10 Excellent

Gary Alexander

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Review
Bath was filthy hadn’t been cleaned in a while. Beds not that comfy. My window was open on arrival main the room freezing. Staff friendly and helpful.
Stayed 1 night in Feb 2022
Response from Mar Rufian on 6 Feb,2022
Dear Guest, Thank you for your feedback, we appreciate it. We will do our best to improve those aspects you have pointed out. Best regards, Delta Hotel

6/10 Okay

JORGE

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The cleaning service to the room was not good, the they only made the bed, they never swept the floor, nor did they pick up the trash. Internet network no available in the room. No flexibility with the breakfast time in look down time in Amsterdam.
Stayed 3 nights in Dec 2021
Response from Mar Rufian on 28 Dec,2021
Dear Jorge, Thank you for your review. We are sorry to hear that you suffered some inconveniences. We truly appreciate your feedback and will do our best to keep improving. Best regards, Delta Hotel.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from O. Braun on 27 Nov,2021
Dear James, Thank you for your feedback. We hope to have you as our guest again soon. Best regards, Delta hotel.

4/10 Poor

Ahmed subhi

Stayed 2 nights in Nov 2021
Response from O. Braun on 27 Nov,2021
Dear Ahmed, Thank you for your feedback. Best regards, Delta hotel.

6/10 Okay

Francis

Travelled with group
Stayed 2 nights in Oct 2021
Response from O. Braun on 27 Nov,2021
Dear Francis, Thank you for your feedback. Best regards, Delta hotel.

10/10 Excellent

Vipul Vipinchandra

Liked: Cleanliness, staff & service
Great location, free breakfast, staff, cancellation policy and reasonable price.
Stayed 7 nights in Oct 2021
Response from O. Braun on 27 Nov,2021
Dear Vipul, Always a pleasure to have you as our guest. Hope to see you again soon. Best regards, Delta hotel.

8/10 Good

inmaculada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, clean
Stayed 1 night in Oct 2021
Response from A.Schlueter on 25 Oct,2021
Thank you.

8/10 Good

OWE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from O. Braun on 17 Sept,2021
Dear Jose, Thank you for your feedback. We hope to have you as our guest again. Best regards, Delta hotel.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty. Cigarettes on balcony. Breakfast - green and moldy bread.
Stayed 2 nights in Aug 2021
Response from O. Braun on 17 Aug,2021
Dear Guest, Thank you for your feedback. We are sorry to hear you had a negative experience at our hotel. We will take your points as reference for improvement. Best regards, Delta hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple
Stayed 7 nights in Jul 2021
Response from O. Braun on 17 Aug,2021
Dear Guest, Thank you for your feedback. Hope to have you as our guest again. Best regards, Delta hotel.

6/10 Okay

Verified traveller

Travelled with partner
I can't get to stay at the hotel. customs don't let me out from the airport due to covid-19 restrictions.
Stayed 2 nights in May 2021
Response from O. Braun on 12 Jun,2021
Dear Guest, We are very sorry to hear you were unable to stay with us. We hope the world goes back to normal soon and you will be able to travel again and be our guest. Best regards, Delta hotel.

8/10 Good

Catharina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Citycenter stay
Right in the middel of Amsterdam at a very reasonable price! It was great!
Stayed 1 night in Jul 2020
Response from O. Braun on 2 Aug,2020
Dear Catharina, Thank you for your feedback. We hope to have you as our guest again. Best regards, Delta hotel.