Outdoor pool

Reviews of Omni Tower Sukhumvit Nana by Compass Hospitality

3.5 out of 5
Omni Tower Sukhumvit Nana by Compass Hospitality
69 Sukhumvit Soi 4, Khlong Toei, 69, Bangkok, Bangkok Province

Reviews

6.8
Rating 10 - Excellent. 69 out of 459 reviews" "
Rating 8 - Good. 178 out of 459 reviews" "
Rating 6 - Okay. 110 out of 459 reviews" "
Rating 4 - Poor. 57 out of 459 reviews" "
Rating 2 - Terrible. 45 out of 459 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

SCOTT

Disliked: Cleanliness, staff & service, property conditions & facilities
COCKROACHES, everywhere. They try to control them, but they can't keep up, even with a full time department dedicated to pest control.
Stayed 3 nights in Feb 2020

4/10 Poor

Ashish

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning of bed and toile was terrible and after inform to staff they give another room but wasn’t as expected :-(
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Not a good location. Hotel is in a bad state bugs in the room everywhere. However hotel has friendly staff . Also great customer service
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities
located just several blocks down from nana area. great city view from room. staff was good . safe in room. lots of storage space. for those who want to do their own laundry or cook a washer and built in hot plate in room. on the down side the space to set up and use a laptop computer was not good . only space was a tall round metal table round and about 18 inches across. chairs were stools 2 that were high and uncomfortable. only other chair was a high back fabric chair in corner of the room. third night I turned on light in bathroom and saw cockroach .talk to staff at desk in morning they acknowledged the hotel had a cockroach problem and would treat for it stating thee room next to mine was cooking and this was a part of the problem . two more nights again saw cockroaches in bath room. even tho I had a non refundable room rented I decided to check out one week early. I rented at a hotel on SOI 7/1 that I had used before. in addition I noticed the management had posted notice in elevator that they were in process of removing carpet in halls and replacing with tile to help eliminate cockroach problem.
Stayed 14 nights in Dec 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing I can say I liked about this hotel is that the staff try to be as helpful as they can. This property has major problem with cockroaches and although rooms were a good size they were not very clean. I changed room due to cockroaches in my bed and bathroom was not clean as had stains around toilet seat . They gave me another room that seemed ok apart from the rubbish bin not being emptied from previous guests and in the morning I found more cockroaches crawling around in my room. For the 1st time in ten years of going to Thailand this is by far the worst hotel I have ever stayed in
Stayed 2 nights in Dec 2019

2/10 Terrible

Osmo

Disliked: Cleanliness, property conditions & facilities
Cockroaches and bedbugs! Do not stay.
Cockroaches and bedbugs! Do not stay.
Stayed 2 nights in Dec 2019

6/10 Okay

Jetin

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Location is pretty good but the condition of the hotel has deteriorated terribly Water falling from the aircon
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BTS close by, so, lots of restaurants around, parks and "fun"
Stayed 2 nights in Nov 2019

2/10 Terrible

Jay, New Britain, CT

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I got there at 2am and my air conditioner sounded like a diesel motor and barely cooled anything down. Next morning asked to change rooms and the air conditioner was quiet but still didn’t really cool the room. This room also had cockroaches everywhere. Asked to change rooms again and they just sprayed roach killer everywhere and told me everything would be fine. Killed about 15 more roaches before giving up and leaving. Killed maybe 50 all together. Even decided to let a bunch live after deciding to bail. 0 stars! 🖕
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

6/10 Okay

stig

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Anthony

Disliked: Cleanliness, property conditions & facilities, room comfort
There was a lot of cockroaches in the room and some in the fridge had to have tv seen to not working, no kettle on first night, extremely noisy air on. All in all will not return to this hotel, would not recommend it.
Stayed 2 nights in Oct 2019

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2019
Response from Paniti T. Assistant Manager, Distribution on 10 Oct,2019
Thank you for your review, we look forward to welcome you again

8/10 Good

NIRAJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Paniti T. Assistant Manager, Distribution on 10 Oct,2019
Thank you for your review, we look forward to welcome you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, big rooms and very friendly staff that make me feel I’m home!
Stayed 1 night in Aug 2019
Response from Paniti T. Assistant Manager, Distribution on 10 Oct,2019
Thank you for your review, we look forward to welcome you again

6/10 Okay

Felipe

Disliked: Cleanliness
Stayed 3 nights in May 2019

6/10 Okay

Terje

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed 3 years ago but sadly since then the property has gone downhill. Its like they are letting ut go to rack and ruin. Its a shame really as its in an excellent location with plenty of nearby shops and food. Staff were freindly, but overall it was a let down. Neither room had functioning air conditioning and my freinds room the unit was so noisy he had to leave it off overnight. Overall I wouldn't recommend staying here now. Sorry.
Stayed 9 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Good location
Stayed 3 nights in Mar 2019

2/10 Terrible

Nazneen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with group
Poor staff service , poor room service , warm lobby in warm weather , lots of mosquitoes , no proper cleanliness
Stayed 1 night in Feb 2019

2/10 Terrible

Duncan

Disliked: Cleanliness, staff & service, property conditions & facilities
Really bad quality hotel
It’s was in a very bad area of Bangkok. The hotel is very old. Smell bad and need tons of update. The breakfast was so bad that I didn’t eat anything. They gave us too much room which didn’t show on the website that it’s not hotel Room but it’s suites. We didn’t need two rooms. I would never go back there again
Stayed 1 night in Feb 2019

10/10 Excellent

BIMAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bimal
Its amazing to stay at Omni....great location
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how large the room was and the view. The amenities were also great with a pool, 2 stores and restaurant.
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wow. Where to start? I will say this about Omni Tower, the rooms are big and its in a good location. The staff is friendly and helpful also. There was a good flat screen tv in the living room and the bedroom. The wifi worked well. Look, if you can't stand living with roaches, and I mean a lot of roaches, don't stay there. Infestation level problem. The lady that cleaned my room everyday was great, very nice, but overworked. The rooms are so big that she couldn't possibly keep up with the job. The first room I checked into was absolutely crawling with roaches and no wonder, the place was filthy. The first thing I noticed was someone had thrown a tomato or some food item against the wall. The remains were still on the wall with long streaks of dried juice going to the floor. The room had a kitchen but inside the cupboards it was more roaches and filth. I didnt want to drink out of any glass there or eat off of any plate. The spigot in the kitchen sink was not secured to the sink. You had to hold it and then turn on the water, same thing in the bathroom. The filthy ceiling was caving in, possibly from the weight of a million roaches on the other side. The large bed was just two smaller beds pushed together. The towels were clean but old. Roaches crawled into my luggage. I had them move me to another room that had considerably less bugs but still way too many. The windows hadn't been cleaned since 2004. The air con sounded like a battle tank in need of maintenance.
Stayed 16 nights in Jan 2019

4/10 Poor

J, Canada

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed on the 11 th floor and room is infested with cockroaches ( yeah even in the bed!).The property is old, and worn down. Only positive thing worth mentioning is friendly staff. So many better options at this price point.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Stayed 8 nights in Dec 2018

8/10 Good

Zaw

Liked: Room comfort
Stayed 2 nights in Nov 2018

2/10 Terrible

Mark

Broken chair, broken refrigerator.!
Stayed 1 night in Sep 2018

10/10 Excellent

gary

Been coming here for years and always satisfied very friendly staff
Stayed 8 nights in Nov 2018

6/10 Okay

vui, malaysia

Liked: Cleanliness, room comfort
nice room but hotel abit old
Stayed 3 nights in Nov 2018

2/10 Terrible

Tony, Las Vegas

Disliked: Staff & service, property conditions & facilities, room comfort
I stayed an extra night because I did not feeel well after a long trip and no sleep the following day due to construction across the room. I work nights and sleep days. Happened again the following morning. Couldn;t get to sleep because of all of the constructing starting early in the morning and not ending until late. There are hundreds of hotels in the area for the same money. Pick a different place. More to come.
Stayed 1 night in Oct 2018

2/10 Terrible

Tony, Las Vegas Nevada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but that is it. No sleep working at night due to time difference then go to sleep and they start rennovating the room next door. Looked like the whole floor was under reservation. If I wasnt so sick from all the travel I would have left but had no choice but to extend. I will provide more information on the additional nights stay.
Stayed 2 nights in Oct 2018

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place around Nana
The room looked a bit "tired" and old but felt clean. The front desk staff were friendly and helpful. Nice city view from upper floor. Convenient location.
Stayed 2 nights in Sep 2018

8/10 Good

Ne

Liked: Cleanliness, staff & service
Positives: The room was quite large, reasonably clean and comfy. Had a couch which is a nice touch. Room was cleaned everyday with fresh bedding and towels. The hotel is on Soi 4 and a few 100 feet away from Nana Plaza nightlife area (guest friendly). Very lively area with a bunch of decent restaurants around. Hotel has a basic gym and pool which is useful but not great quality (old). Reasonably close to the BTS sky train (10 mins walk). They have a motorbike taxi stand right outside the hotel which is very useful - 60 bhat to Soi Cowboi :) Negatives: Hotel is old and in need of a refurb. Does not look as good as the pictures which was an initial let down for me. The pool did not seem clean and inviting, although it rained during my stay so the pool might be in better shape when it is not the rainy season. Since it is a large hotel with many guests, their free tuk tuk may not always be available. WiFi was weak in my room. Overall: Basic dated hotel which works well as a place to sleep if you are here just to enjoy the nightlife / shop. If you are visiting with family / spouse and need some quality RnR in the hotel, it may not meet your needs. There are better, newer hotels at similar or slightly higher price points.
Stayed 3 nights in Jul 2017

8/10 Good

Younes

Hotel
Good hotel
Stayed 8 nights in Aug 2018

10/10 Excellent

Kevin, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel clean no problems
good hotel, clean, no problems
Stayed 3 nights in Aug 2018

8/10 Good

daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Thantip S. on 2 Jul,2018
Dear Valued Guest, Thank you for providing your feedback following your recent stay at Omni Tower Sukhumvit Nana by Compass Hospitality. We are very delighted that your stay was a positive experience. We look forward to welcome you back in the near future! With very best regards,

8/10 Good

daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Thantip S. on 2 Jul,2018
Dear Valued Guest, Thank you for providing your feedback following your recent stay at Omni Tower Sukhumvit Nana by Compass Hospitality. We are very delighted that your stay was a positive experience. We look forward to welcome you back in the near future! With very best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall i am ok with this hotel with 1 exception COCKROACHES. It was a good location, reasonable price. great staff just bring your own roach traps.
Stayed 15 nights in Apr 2018

6/10 Okay

Lena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The location is very good. Close to Nana skytrain, a lot of restaurant on the same street. We had a 2 bedroom suite booked which was horrible. It was dirty, had insects (15th floor!) the beds were uncomfortable, the kitchen looked like it belonged in a dump! I would not recommend this property especially not for what they charge!

6/10 Okay

Danny

Liked: Staff & service
Im sure back in the day this was a very nice hotel but that was a long time ago.The whole place could do with a good lick of paint. There are many hotels in the area and for the price im sure you could find better...As a last resort i would stay again.
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but badly maintained property
not so good this time..firstly they alloted us a very small one Bedroom suite, then after complaining the gave us a nice bigger suite,but realised later on that the air conditioners not cooling at all, but were in no mood to again pack up and change the room.The towels were battered.and overall their customer base was not up to the mark.would not be able to recommend the hotel to any body.
Stayed 4 nights in Mar 2018

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

gary

Liked: Cleanliness, staff & service, room comfort
7 years of coming to the Omni always satisfying
Stayed 9 nights in Jan 2018

4/10 Poor

ifty, Oregon USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low budget hotel ..35 stories high
Sheets to towels are torn ... rooms are dusty...prostitutes roam the lobby... also hotel seems to be catering to low end Arabic and Indian traffic ...employees rude and lack of English language...breakfast is very mediocre ... would not recommend to friends and family It's less than a two star
Stayed 2 nights in Feb 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2018

8/10 Good

Olli

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location , good staff .... a lot of restaurants and bars
Stayed 1 night in Jan 2018