"Despite the staff being pleasant and courteous, they failed to honor my original room reservation and offered no compensation for the inconvenience. I was instead placed in one of their so-called "Newly Upgraded Suites," which featured a stovetop and sink accessible directly from the bed. The inclusion of a stovetop was particularly puzzling, as the room lacked even a basic dining table. Additionally, the room's condition was concerning — carpet had been affixed to the walls in place of baseboards, and in several areas it had already come loose and was left hanging or lying on the floor. The property would greatly benefit from better-maintained rooms and a wider variety of single-bed options. When I raised these concerns with the front desk, I was simply told that my originally booked room type was unavailable and that my current room was "actually more expensive." While that may be the case, an upgrade loses its value when it offers amenities that are entirely impractical and unsuitable for the stay."
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