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Reviews of Hilton Barcelona

4.5 out of 5
Hilton Barcelona
Avinguda Diagonal 589-591, Barcelona

Reviews

8.6

Excellent

Rating 10 - Excellent. 407 out of 820 reviews" "
Rating 8 - Good. 277 out of 820 reviews" "
Rating 6 - Okay. 88 out of 820 reviews" "
Rating 4 - Poor. 32 out of 820 reviews" "
Rating 2 - Terrible. 16 out of 820 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Luc

Liked: Cleanliness
Hotel is dated. Location os unexciting.
Stayed 1 night in Mar 2024
Response from Lucas Lehmann, Front Office Manager on 18 Mar,2024
Dear Luc,Thank you for sharing your feedback with us. We strive to provide comfortable and enjoyable experiences for all our guests, and we regret if we fell short of your expectations in this regard. Should you have any further feedback or concerns, please do not hesitate in contacting us directly. We hope to have the opportunity to welcome you back and allowing us to make it right.Warm regards,

10/10 Excellent

Kavitha K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent stay.
Stayed 6 nights in Dec 2023
Response from Hilton Barcelona on 19 Feb,2024
Dear Kavitna K,Thak you very much for your comments and evaluation.Kind RegardsHilton Barcelona Team

10/10 Excellent

Tina, Meridian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Hendrikus, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff lots of room to work and have meetings
Stayed 3 nights in Dec 2023

8/10 Good

Lourdes

Liked: Cleanliness, property conditions & facilities
room service was OK
Stayed 1 night in Nov 2023

8/10 Good

Geneva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Carl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel
Great service and comfort
Stayed 1 night in Oct 2023

8/10 Good

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel in a safe location. A little distant from major tourist sites but a great value for the money.
Stayed 2 nights in Nov 2023

8/10 Good

Katina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and i was abe to communicte with the staff in my american language which made it comfortable and put my mind ast ease
Stayed 1 night in Oct 2023

10/10 Excellent

Steven Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 3 nights in Aug 2023

6/10 Okay

Anthony, North York

Stayed 2 nights in Oct 2023

8/10 Good

Leigh

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: comfortable, spacious rooms; plenty of options for dining, shopping, and accessing transportation; excellent breakfast buffet (add’l charge). Cons: unable to get early check-in or delay checkout, options which would have been helpful before and after our cruise.
Stayed 2 nights in Sep 2023

10/10 Excellent

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean, quiet, staff were very friendly. Service was top notch, food was delicious and reasonably priced.
Stayed 2 nights in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but a little too far away
This property was not located within walking distance of many historic sites and attractions, but the public transportation system made up for that -- with subway, tram, hop on / hop off tour buses, Uber, and readily available taxis. The executive-level concierge was most helpful with tour info, the room was spacious, the bed was comfortable and happy-hour offerings were fun. However, breakfast on the executive level and in the restaurant was nothing to write home about. There were decent restaurants in the area, but wish we'd been closer to more dinner choices for fine dining. Nice property and friendly employees.
Stayed 1 night in Aug 2023

10/10 Excellent

danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Sep 2023

10/10 Excellent

ENRICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barcelona- central location
Great location . Very Nice hotel but more of a corporate clientele hotel. Staff was accommodating and pleasant . Hotel was very clean and spacious rooms.
Stayed 3 nights in Sep 2023

6/10 Okay

Richard, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Few toiletries available, and of those few, 2 were broken.
Stayed 1 night in Sep 2023

6/10 Okay

Richard, Long Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
poor breakfast food. lack of toiletries. no info about hotel an it's services
Stayed 2 nights in Sep 2023

6/10 Okay

Richard, Long Beach

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the sink stopper didn't work and things fell into the trap.
Stayed 1 night in Sep 2023

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities
Comfy bed good location
Stayed 2 nights in Sep 2023

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary stay
Staff was amazing and accomodations very clean.
Stayed 1 night in Aug 2023

4/10 Poor

Hamid reza Vahabzadeh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel service, late cleaning and turn over the room. Even they forget to put towels in my rooms . Staff are very confused. I booked the the room for 4 nights and they charged me extra after first night stay due to late check out!!!!! I explained to them that I booked for 4 night then they reimburse me!!! Absolutely is not 4 or 5 start hotel. Maybe 3 star. Elevators are terribly slow. Would not stay in this hotel again
Stayed 3 nights in Aug 2023

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 2 nights in Aug 2023

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Clean, comfortable easy access to shopping and sightseeing. A very well kept facility. The staff and service was excellent, kind, thoughtful and very helpful.
Stayed 2 nights in Aug 2023

8/10 Good

carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would revisit
It was a quick check in process. The staff was friendly and polite. There are delicious restaurants around the area. There is a Starbucks and McDonald’s for a quick cup of coffee. There was just an inside bar that didn’t serve coffee or breakfast items. There is a lovely outdoor bar with great service.
Stayed 2 nights in Aug 2023

10/10 Excellent

kisseng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious rooms. Super comfortable beds and comforters.
Stayed 1 night in Aug 2023

2/10 Terrible

Rita

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Never a Hilton again.
We had to wait 4 hours for our room even though we are Hilton honors members. Checkin is 2 and at 3 they hadn’t even started cleaning our room. When we did manage to get our room we were told our luggage wouldn’t be delivered for another 1/2 hour. This is after a travel day and having been in Barcelona sun all day. Once in room we find no body wash which they come up to replace leaving dirty footprints all over our shower, photos included.
Stayed 2 nights in Jul 2023

10/10 Excellent

Hesham

Stayed 6 nights in Jul 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Donna

Stayed 8 nights in Jul 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Stayed 1 night in Jul 2023

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
I found the staff, extremely helpful, and Inaki at the front desk was wonderful. Eric helped us with our luggage and Philip the bartender, made arrangements for us to have dinner each night with his suggestions. Everyone was friendly and very helpful.
Stayed 3 nights in Jun 2023

10/10 Excellent

Marilynn F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hilton Barcelona Team on 26 Jun,2023
Dear Marilynn F.Thank you for your evaluation.Your kind scores will be shared with the Team, they are the best reward and the best motivation to keep up the good work.Antonio RuanoGeneral manager

10/10 Excellent

shalendra

Stayed 2 nights in Jun 2023
Response from Hilton Barcelona Team on 26 Jun,2023
Dear Shalendra,Thank you for the score you gave us.We will keep working to make our guest feel at ease and welcome in our Hilton BarcelonaAntonio RuanoGeneral manager

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
We had excellent service. The room was spacious and clean.
Stayed 1 night in May 2023
Response from Hilton Barcelona Team on 29 May,2023
Dear BrittanyThank you for taking a moment to share your experienceI am pleased to hear you found the hotel and the Team to your liking.Your kind comments and scores will be shared with the Team. They are the best reward and the best motivation to keep up the good work.Hilton Barcelona Team

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a good location for shoping and close to airport and the boat port
Stayed 1 night in May 2023
Response from Hilton Barcelona Team on 29 May,2023
Dear RebeccaThank you for taking a moment to share your experience an for the score.We look forward to welcoming you back to our hotel in the not too distant futureHilton Barcelona Team

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough restaurants in the area that was open on Sunday evenings! Also it seems this hotel is away from all of the main attractions that Barcelona has to offer. This hotel should be listed as business hotel, not one for vacations pr leisure! I will say the the duvet or comforter on the bed was absolutely fantastic!
Stayed 2 nights in May 2023
Response from Hilton Barcelona Team on 29 May,2023
Dear KennethThank you for taking a moment to share your experience and for your scoresWe took good note on your comments. We will do our best to improve on those areas at our hand.Thank you for your comments about the duvetLooking forward welcoming you backHilton Barcelona Team

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hilton Barcelona Team on 23 May,2023
Dear Frank,Thank you for your rating and comments.They will be shared with the TeamKind Regards

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hilton Barcelona Team on 23 May,2023
Dear AndreaThank you for your rating and comments.They have been shared with the Team as your opinion means a lot to themThey are a motivation to keep improving.Kind Regards

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from Hilton Barcelona Team on 23 May,2023
Dear DavidThank you for your rating and comments.Kind Regards

8/10 Good

Jesus Morales

Stayed 4 nights in Apr 2023
Response from Hilton Barcelona Team on 23 May,2023
Estimado Jesus,Gracias por su puntuacion.Nos anima a seguir mejorando.

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Barsa stadium 🏟️, full dining experience close by. Very safe and quiet
Stayed 3 nights in Apr 2023
Response from Hilton Barcelona Team on 23 May,2023
Estimado PedroMuchas Gracias por su puntuacion y comentarios.De hecho es una zona estupenda.

10/10 Excellent

yasuhiro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. And service and room quality is also excellent.
Stayed 3 nights in Apr 2023
Response from Hilton Barcelona Team on 23 May,2023
Dear Yasuhiro,Thank you for your rating and comments.They will be shared with the TeamThey are a motivation to improve.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Sleek, modern. Felt like a boutique hotel ! Loved it !
Stayed 2 nights in Apr 2023
Response from Hilton Barcelona Team on 23 May,2023
Dear RitaThank you for your rating and comments.They will be shared with the TeamThey are a motivation to improve.Kind Regards

8/10 Good

John

Stayed 1 night in Apr 2023
Response from Hilton Barcelona Team on 23 May,2023
Dear John,Thank you for your rating and comments.They have been shared with the TeamWe will work for improving our servicesKind Regards

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hilton Barcelona Team on 23 May,2023
Dear Anonymous,Thank you for your rating.We will strive to improve our services and offer.Kind Regards

10/10 Excellent

Milad

Stayed 4 nights in Mar 2023

8/10 Good

Sergio

Liked: Cleanliness, property conditions & facilities
I didn’t like the service, I request more water for my cofffee and they said only two bottles for the four days stay!
Stayed 4 nights in Mar 2023

10/10 Excellent

john j

Stayed 2 nights in Mar 2023