Lobby

Reviews of Renaissance Beijing Wangfujing Hotel

5 out of 5
Renaissance Beijing Wangfujing Hotel
57 Wangfujing Street, Dongcheng District, Beijing, Beijing

Reviews

9.2

Wonderful

Rating 10 - Excellent. 314 out of 483 reviews" "
Rating 8 - Good. 132 out of 483 reviews" "
Rating 6 - Okay. 27 out of 483 reviews" "
Rating 4 - Poor. 8 out of 483 reviews" "
Rating 2 - Terrible. 2 out of 483 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Wai Kwan Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
convenient location
Stayed 4 nights in Feb 2024
Response from Helen on 19 Mar,2024
Dear GuestThank you for choosing Renaissance Beijing Wangfujing Hotel during your recent visit to Beijing.We very appreciate your time to write down your stay experience with us. And we are greatly encouraged and honored by your affirmation of our hotel. Our team will continue to work hard, as always to provide you with thoughtful and considerate service, sincerely looking forward to your next visit and experience. Once again, thank you for the great appreciation and recognition! Sincerely yours,

8/10 Good

margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Renaissance hotel or Xin mao wan li hotel is amazing. Check in and check out in a breeze. The location is good, walkable to wangfujing shopping street. Everything evening there will be troops of dancers dancing along the pedestrian walk way. The best Beijing duck is here with lots of others of eateries. Must try quan jude Beijing duck house and Haidilao hotpot. Soho, sanlitun new shopping district in Chaoyang is 30 minutes taxi ride away . Tianamen square and forbidden city is nearby but better to get there in a taxi. Lobby staffs are very attentive and helpful and morning buffet is not to be missed.
Stayed 3 nights in Mar 2024
Response from Helen on 17 Mar,2024
Warmest greeting from the Renaissance Beijing Wangfujing Hotel! Thank you very much for your valuable time on sharing experience with us for your recent stay in our hotel, we are really pleased to learn that our service met with your satisfaction and your compliments really motivate us to keep improving and doing better. It will be a great pleasure to pass your complimentary service comments to our team members. We trust our hotel will be your next stay’s choice again and looking forward to your coming back soon.

10/10 Excellent

Li

Very good
Stayed 1 night in Jan 2024
Response from Helen on 18 Feb,2024
Dear GuestThank you for choosing Renaissance Beijing Wangfujing Hotel during your recent visit to Beijing.We very appreciate your time to write down your stay experience with us. And we are greatly encouraged and honored by your affirmation of our hotel. Our team will continue to work hard, as always to provide you with thoughtful and considerate service, sincerely looking forward to your next visit and experience. Once again, thank you for the great appreciation and recognition! Sincerely yours,

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Helen on 18 Feb,2024
Dear GuestThank you for choosing Renaissance Beijing Wangfujing Hotel during your recent visit to Beijing.We very appreciate your time to write down your stay experience with us. And we are greatly encouraged and honored by your affirmation of our hotel. Our team will continue to work hard, as always to provide you with thoughtful and considerate service, sincerely looking forward to your next visit and experience. Once again, thank you for the great appreciation and recognition! Sincerely yours,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Disappointing experience .. the staffs agreed on connecting rooms yet didn’t arrange . After my complaint they change yet forgotten to provide the fruit basket . Need yo remind again . Thanks
Stayed 3 nights in Dec 2023

10/10 Excellent

Swee Cheong

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 5 nights in Nov 2023
Response from Helen on 5 Dec,2023
Dear Guest,Thank you for choosing Renaissance Beijing Wangfujing Hotel during your recent visit to Beijing.We very appreciate your time to write down your stay experience with us. And we are greatly encouraged and honored by your affirmation of our hotel. Our team will continue to work hard, as always to provide you with thoughtful and considerate service, sincerely looking forward to your next visit and experience. Once again, thank you for the great appreciation and recognition! Sincerely yours,

10/10 Excellent

Chandrahas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and breakfast. Very friendly staff
Stayed 3 nights in Nov 2023
Response from Helen on 28 Nov,2023
Dear GuestThank you for choosing Renaissance Beijing Wangfujing Hotel during your recent visit to Beijing.We very appreciate your time to write down your stay experience with us. And we are happy that you enjoy our food and service. Our team will continue to work hard, as always to provide you with thoughtful and considerate service, sincerely looking forward to your next visit and experience. Once again, thank you for the great appreciation and recognition! Sincerely yours,

10/10 Excellent

MARIA DE GUADALUPE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect place to be if you are on a personal trip.
Stayed 10 nights in Oct 2023
Response from Helen on 6 Nov,2023
Dear GuestThank you for choosing Renaissance Beijing Wangfujing Hotel during your recent visit to Beijing.We very appreciate your time to write down your stay experience with us. And we are greatly encouraged and honored by your appreciation of our hotel. Our team will continue to work hard, as always to provide you with thoughtful and considerate service, sincerely looking forward to your next visit and experience. Once again, thank you for the great appreciation and recognition! Sincerely yours

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
To my surprise it was hard to find staff that spoke English. How can an American brand hotel not have staff that speak fluent English. This is unacceptable. On our last night we decided to eat at the hotel’s restaurant, not only were we the only people there, which should of been a sign, but the chef was upstairs at the concierge level and we had to wait for the services to finish upstairs to have our meal prepared. So they gave us complimentary bread for the one hour delay to bring our food. This is supposed to be a 5 star hotel in a major capital city and they only have one person to prepare meals ? Unacceptable. Breakfast was okay, but I have had better ones at a Fairfield Inn, again a 5 star hotel. The breakfast catered mainly to Chinese taste and was poor on western options. The bathroom had mold.
Stayed 3 nights in Oct 2023
Response from Helen on 6 Nov,2023
Dear Guest, We are very sorry for the inconvenience.All your feedback has been submitted to the hotel management. We will try to improve and create a wonderful experience for guests. Look forward to your coming back again.

10/10 Excellent

Clara Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Helen on 31 Oct,2023
Dear GuestThank you for choosing Renaissance Beijing.we are greatly encouraged and honored by your affirmation. Our team will continue to work hard, as always to provide you with thoughtful and considerate service, sincerely looking forward to your next visit and experience. Once again, thank you for the great appreciation and recognition! Sincerely yours,

10/10 Excellent

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View wasn't that great but not critical. Overall a good hotel in a great location.
Stayed 3 nights in Sep 2023
Response from Helen on 18 Oct,2023
Dear GuestThank you for choosing Renaissance Beijing Wangfujing Hotel during your visit to Beijing.We very appreciate your time to write down your stay experience. Our team will continue to work hard, as always to provide you with thoughtful and considerate service, sincerely looking forward to your next visit and experience. Once again, thank you for the great appreciation and recognition! Sincerely yours,

8/10 Good

Wai Meng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been better if breakfast was included. Location is not close to any shopping and local food outlets. Staff were helpful.
Stayed 6 nights in Sep 2023
Response from Helen on 31 Oct,2023
Dear Guest,Thank you for choosing Renaissance Beijing Wangfujing Hotel during your recent visit to Beijing.There are including BF and not BF, you can choose it yourself. and the hotel Right at renowned Wangfujing Street and just opposite to Beijing People's Art Theatre, nearby Forbidden City, Tiananmen Square, Oriental Plaza, and easily connected to greater Beijing area by Subway Line 5, Line 6 and Line 8.Thank you for your appreciation of our staff.We will work harder to give you the best service.

6/10 Okay

Yali

Travelled with family
We booked a suite for us family of four and requested an foldable bed (since the sofa in the sitting room is not a sofa bed), none of the other hotels we stayed during our trip to China (W in Shanghai, Kinggang in Xi’an, etc) charged us but we were charged here and that being not even available the first night of our stay. Rooms were quite dated and all carpet, did not feel clean…
Stayed 3 nights in Jul 2023
Response from Helen on 7 Aug,2023
We are very sorry for the inconvenience. All your feedback will be forwarded to the hotel management. We will strive to improve and provide considerate service to our guests.Looking forward to your next stay.

10/10 Excellent

XIXI

Liked: Cleanliness, staff & service, property conditions & facilities
They are friendly. And hotel’s position is perfect.
Stayed 4 nights in Jul 2023
Response from Helen on 7 Aug,2023
Dear GuestThank you for choosing Renainessance Beijing Wangfujing Hotel during your recent visit to Beijing.We very appreciate your time to write down your stay experience with us. And we are greatly encouraged and honored by your affirmation of our hotel facilities and services. Our team will continue to work hard, as always to provide you with thoughtful and considerate service, sincerely looking forward to your next visit and experience. Once again, thank you for the great appreciation and recognition! Sincerely yours,

6/10 Okay

Yi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Yijia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in May 2023

8/10 Good

Dan

Stayed 1 night in Jun 2022

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
During our stay in Beijing, the hotel staff was amazing. The reception desk, Daniel, and Joanna were the best!! Very helpful and accomodating. Daniel went out of his way to help me find a store that sold SD cards. The dining room team were exceptional! Manager Bernie made sure he greeted us with a warm welcome and made sure we had everything we needed. Chef Laurence is a star! Thank you
Stayed 3 nights in Apr 2021

10/10 Excellent

Laurie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!!
The hotel was absolutely amazing. I stayed on the club level and the staff alone made it worth the price especially Wendy. I have stayed at many Marriott hotels and this one is by far superior to the others around the world.
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robot Surprise at the Renaissance Hotel in Beijing
This is a very convenient location, close to the Forbidden City, Tian'anmen Square, and Wangfujing Pedestrian Street. The hotel is super comfortable and the staff is very friendly and professional and helped me reserve a driver/car to take us to Mutianyu area of the Great Wall. They provided us with a map, helpful tips about where to go and THEY HAVE A ROBOT THAT YOU CAN CALL TO BRING YOU ITEMS LIKE WATER. This was so surprising and interesting...what a cool glimpse into the future :-) Thank you for a very nice stay.
Stayed 2 nights in Jan 2020

10/10 Excellent

Laurensia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing,excellent service, and very professional front desk staff.
Stayed 4 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff are nice and helpful. Being a 5-star hotel, cleanliness was not up to standard, there were insects inside the room. I have booked a room for three adults, however there were only two single beds. Staff nicely arranged an additional bed for us though upon our request. Toiletries were not replenished daily which is disappointing.
Stayed 3 nights in Nov 2019

10/10 Excellent

Danny Aguswahyudi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Lingke

Stayed 1 night in Nov 2019

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correctly rated 9.x
Very nice hotel and breakfast buffet. Tip - the buffet is less expensive if purchased at time of reservation. Not so good - hotel couldn’t get taxi by phone, thereby told us to hail one on street. Usually at this star level, they would do that.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was modern and clean. The staff were friendly and helpful. The Chinese restaurant was fantastic and our waiter, who had limited English was excellent and attentive. We had an excellent experience.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Joy, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great location, excellent service!
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good, nice staff and good facilities.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel has very cozy,clean and equipped room with great view. But I don't get it why even in luxury hotel like this there is such a bad and uncomfortable extra bed. Yea,I have experienced even worse but it is such a disproportion to the rest and two people get luxury bed and one from the group has to sleep on this substandard one.But everything met our expectations of the five star hotel BUT. It is huge problem in whole China that there is not sufficient knowledge of English of the staff. And there emerge problems when it came to money. My friends went on breakfast earlier than me and I told the staff if they had signed only for 2 people and now I will sign for myself, they ensure me about it but of course that was wrong and they had signed it for 3 people so if I didn't notice they will charge me one more breakfast which is not cheap in this hotel.But worst problem was that the hotel claimed to hold 4000RMB at my card despite the fact that I have paid everything in cash in advance.I would understand that it is for some case but I asked the staff during check- out if they will release my money next day and they said yes!After two weeks I still didn't get my money back! So I called the hotel,they said that some colleague with better English will contact me.Nothing happened.So I called again and they weren't able to see how the things are and they tried to persuade me that there were some other charges,finally they said they will release it.It took one more week.Terrible.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The hote Location is hard to get a taxi. I could not check in until it is 4:30pm
Stayed 2 nights in Jul 2019

10/10 Excellent

Huihong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating for Westerners and an excellent brunch!!!
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checkin 3:30 was not available. When we returned at 6:00 the room was still not immediately available and we had to wait 15 minutes. The phone quality is very poor, housekeeping cannot hear us and they had to call us back a few times to clarify basic requests. The thermostat was broken in our room. Set to 23, but it just kept going colder and colder until 19 degrees, the only way to stop it is to turn the whole system off. When we complained about all this, they gave us a USD$5 bottle of wine (we don't drink and had carry-on luggage, so we just left it for housekeeping). The robot was awesome. Location is a bit far from the subway with luggage. There are no grocery-stores/bakeries nearby. Walking 15mins to Wangfujing is your best bet if you need food - but it's busy, expensive and a it touristy. Overall - not a great hotel, not a great location, not a great experience, but the robot was cool.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Reception area a bit dark. Concierge vey helpful.loved the robots
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

8/10 Good

Donald, Saskatoon Canada

Travelled with family
Liked: Staff & service, amenities
Clean, polished, and of course, expensive. Conveniently located, heftily priced.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful place very nice the staff are very friendly and great location
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful hotel but the website did not include all amenities, so I was unaware that there was a pool. We would have packed a swimsuit which would have helped with the heat. Meals were very disappointing. They had a "special deal" for breakfast that required joining at check in that would have cost $26.25 a day per person. For breakfast? Get real! The alternative was a croissant and a coffee that was week and tasteless for $3.30. We did that one day but from there on we went to a local restaurant a couple blocks away and had an amazing meal for less than $7 for the both of us. One day they did not clean the room and left a note saying they couldn't clean due to the condition we left it. What was wrong was beyond me. They did not even empty the garbage, nor resupply the water. I complained and they did a double good job from then on but they never did tell me what the condition was that they could not clean the room. Would I stay here again? Maybe, but doubtful.
Stayed 9 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

10/10 Excellent

fariza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Naira, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and delicious breakfast.The room was very spacious, comfy bed!!
Stayed 4 nights in May 2019

10/10 Excellent

SeeWhy, Hong Kong

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location with immaculate facilities. Love the big bathroom with rain shower, and rooms with views of the Forbidden City. Great buffet breakfast too though a little pricey.
Stayed 1 night in May 2019