Reception

Reviews of Novum Hotel Aldea Berlin Centrum

Novum Hotel Aldea Berlin Centrum
Bülowstraße 20-22, Berlin, BE

Reviews

7.6

Good

Rating 10 - Excellent. 246 out of 1010 reviews" "
Rating 8 - Good. 438 out of 1010 reviews" "
Rating 6 - Okay. 184 out of 1010 reviews" "
Rating 4 - Poor. 81 out of 1010 reviews" "
Rating 2 - Terrible. 61 out of 1010 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

David, Taylorsville

Business traveller
Disliked: Staff & service, property conditions & facilities
Basic. Nothing special, not too bad. They are renovating but I was in a room that had yet to be renovated. Clean enough, but old. Noisy, but great location. Within walking distance of most key places. Tram station across the street. Good for traveling on a budget.
Stayed 3 nights in Feb 2024

6/10 Okay

Olivier

Liked: Staff & service
Stayed 9 nights in Feb 2024

2/10 Terrible

Leila

Stayed 7 nights in Jan 2024

2/10 Terrible

Mattia

Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as i entered the property and approached the reception, i was told to move aside and wait in a corner where other people were waiting while the receptionists were busy doing something else but welcoming customers. When i was finally called, the person at the desk seemed annoyed by my presence. After getting access to the room i was hit with a very peculiar and pungent smell and decided right away i was not going to stay. While waiting for expedia to talk with the property to bargain a refund, i stayed in the room for about an hour, found hairs on both the little beds and on the towels in the bathroom. Stains are present everywhere on the walls and on the carpet. There is no sound or light isolation. The curtains are about 1 foot from the window and they let light in from the sides. The bed mattress looked very poor and slim. The room i was given faced the street and in the middle of it there are also the rails for the train which goes by every other minute adding to the noise pollution. I was told by expedia that since i checked in i couldn’t have my money back but i decided to check out and lose my money (worth 6 nights) rather than spending even another minute in that room.
Stayed 6 nights in Jan 2024
Response from Team of Novum Hotel Aldea Berlin on 24 Jan,2024
Dear Mattia,Thank you for your feedback. We are sorry to hear that you were not satisfied with your stay. We regret the mentioned comment that the cleanliness of your room was not satisfactory. Of course, we know that hygiene is one of the most important topics. Please be assured that this incident is not up to our standards. We apologise for any inconvenience this may have caused.We appreciate your honest feedback and will address the issues you raised.Your team of Novum Hotel Aldea Berlin

4/10 Poor

Zihni

Travelled with partner
Disliked: Amenities, property conditions & facilities
Will not stay again Noisy, old, single working lift for a big 7 floor hotel Rooms clearly need renovation
Stayed 4 nights in Dec 2023

10/10 Excellent

AIDA

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Jan Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berlin Stay 5-Star
The hotel location is very close to public transportation. The facilities are also clean and the staff are very friendly. They made sure that my room was cleaned every day. I appreciated them when I was struck in Berlin due to the train strikes as they were very helpful when I requested to extend my stay for a night. I was expecting to change rooms but they tried their best to have me keep my room. The staff were all very attentive to customers needs.
Stayed 1 night in Dec 2023

6/10 Okay

christian

Liked: Cleanliness, staff & service
Disliked: Amenities
My room was very clean but needs some improvement, bit run down , ( carpet stained, rusty radiator and shower base in bathroom. Basic room but it s a good price. Overall i am satisfied, it was very clean and that s all that matter. Staff at counter were nice.
Stayed 3 nights in Nov 2023

2/10 Terrible

Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice. You get to.talk to people from many places in the world.
Stayed 5 nights in Nov 2023

10/10 Excellent

karl

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Karl

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Novum Hotel Aldea Berlin Centrum on 9 Nov,2023
Sehr geehrter Gast,ein herzliches Dankeschön für Ihre erstklassige Bewertung.Schön, dass bei Ihrem Aufenthalt alles zu Ihrer Zufriedenheit war.Wir sind gerne zu einem anderen Zeitpunkt wieder für Sie da.Mit freundlichen GrüßenIhr Team vom Novum Hotel Aldea Berlin Centrum

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Good location, OK hotel
Stayed 3 nights in Nov 2023
Response from Your team of Novum Hotel Aldea Berlin Centrum on 9 Nov,2023
Dear guest,Thank you very much for taking the time to write your great review. Your satisfaction is the best reward for our team. We hope to welcome you back soon.Best regards,Your team of Novum Hotel Aldea Berlin Centrum

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Emmanuel

Stayed 3 nights in Oct 2023

4/10 Poor

Jack

Stayed 5 nights in Sep 2023

4/10 Poor

EMILIA

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is in poor conditions. Seating chairs at lobby and eating area are rip. Rooms with old and disgusting carpets. Only 1 of the 3 elevators works. No AC, no mini-bar, no refrigerator. The only 2 positive point was: -buffet breakfast is great -employees are friendly and trying there best (employees in front desk) If you have a super tie bugged this is the place, but other than that I don’t recommend this place.
Stayed 6 nights in Sep 2023

6/10 Okay

Sarah

Travelled with partner
Liked: Property conditions & facilities
Unfortunately we did not get to stay at this hotel as they had overbooked … we weee given keys to an already occupied room and then we’re sent to a sister hotel down the road …. Which was a cheaper accommodation and was offered no refund The location however is very good and the sister hotel (city B) was also very good The staff at both hotels were very apologetic
Stayed 2 nights in Sep 2023

8/10 Good

irma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It has the basic things we need for a short stay. The location is good with Ubahn and bus connection to the city center. The reception was helpful and accommodating, mainly because we arrived in the morning and could park our car easily before check-in.
Stayed 1 night in Sep 2023

6/10 Okay

Giulia

Travelled with partner
Liked: Cleanliness, staff & service
I cannot give more than 3 stars. The property needs a general renovation (the elevators were not working, the toilet seat was broken and there as hair all over the room). The pictures here are very outdated. Although, the location is good, close to the metro and bus stops and the breakfast is nice too. They should have A.C. or at least a fan in the rooms. It was too hot and we had to open the windows at night.

6/10 Okay

David

Stayed 5 nights in Sep 2023

8/10 Good

Kiril

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

4/10 Poor

lilliam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like the morning front desk clerk (Herr), he had bad attitude, no good customer service at all. Room didn't have air conditioning, barely 2 1/2 towels for 3 people, not what i expected 😑
Stayed 4 nights in Aug 2023

8/10 Good

Andrew

Liked: Staff & service
It’s a little bit rundown carpets need replacing. One lift out of service. Staff mostly helpful. All in all and for price paid it was ok.
Stayed 7 nights in Aug 2023

4/10 Poor

Travis laValle

Disliked: Cleanliness, staff & service, property conditions & facilities
kids screaming and running up and down the halls at 2 am
Stayed 14 nights in Jul 2023
Response from Novum Hotel Aldea Berlin Centrum on 15 Aug,2023
Dear guest,Thanks for rating us.We regret that you were disturbed by other guests. All guests must normally adhere to the night rest hours to ensure a pleasant stay for everyone. You are welcome to contact our reception in case of disturbance because we will contact the noisy guests then and enforce the night's rest. We sincerely apologize for the inconvenience and hope you'll give us another chance to provide a better experience in the future.With kind regardsYour Novum Hotel Aldea Berlin Centrum team

10/10 Excellent

Christian

Stayed 1 night in May 2023

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Sebastien

Liked: Staff & service
Disliked: Property conditions & facilities
Bad elevators, had to wait 10-15 minutes each time
Stayed 3 nights in Jul 2023
Response from Novum Hotel Aldea Berlin Centrum on 18 Jul,2023
Dear guest,Thank you for taking the time to leave a review. We regret that you had to wait a long time for the elevator every time. Your criticism will be forwarded internally and we sincerely apologize for the waiting times. Nevertheless we hope this does not deter you from visiting our hotel again.With kind regardsYour Novum Hotel Aldea Berlin Centrum team

10/10 Excellent

Michael

Stayed 1 night in Jun 2023

6/10 Okay

Gabriel

Disliked: Cleanliness, property conditions & facilities
Cvvv
Stayed 1 night in Jun 2023
Response from Novum Hotel Aldea Berlin Centrum on 15 Jun,2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Wir bedauern, dass Sie mit Ihrem Aufenthalt nicht komplett zufrieden waren. Sollte einmal etwas nicht in Ordnung sein, freuen wir uns über einen entsprechenden Hinweis und konstruktive Kritik vor Ort. Denn dann haben wir die Möglichkeit nachzubessern und Ihnen den Aufenthalt angenehmer zu gestalten. Für die Unannehmlichkeiten entschuldigen wir uns aufrichtig.Über einen erneuten Besuch würden wir uns sehr freuen.Mit freundlichen GrüßenIhr Team vom Novum Hotel Aldea Berlin Centrum

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 3 nights in May 2023

10/10 Excellent

carlotta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Gabrielle

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
beds were uncomfortable. shower was difficult to use without water getting everywhere
Stayed 3 nights in May 2023

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the amount I paid I was very satisfied.
Stayed 1 night in May 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great and the check in easy and quick
Stayed 1 night in May 2023

8/10 Good

Conner

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean & staff were very helpful
Stayed 4 nights in May 2023

8/10 Good

Carolina Lapena

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel comodo cerca del metro con tres lineas a 300 metros del hotel que hace muy sencillo desplazarse por la ciudad. Instalaciones correctas y limpias y peesonal amable. Lo unico malo es que se escuchaba el ruido del metro desde la habitacion
Stayed 5 nights in May 2023

2/10 Terrible

Abdulkader, Bucharest

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My experience was less than satisfactory. One of the biggest issues was the lift, which seemed to be from the 19th century. It was slow and outdated, making it quite frustrating to use, especially during busy periods. Furthermore, the pillows were terrible, providing little to no support throughout the night. I woke up with a sore neck and was unable to get comfortable throughout the stay. The bathroom was also a major letdown, as it was the smallest I have ever seen. It was difficult to move around and use comfortably, and the lack of space made it feel quite claustrophobic. Overall, while the location and other amenities were decent, the outdated lift, terrible pillows, and tiny bathroom made for a less than comfortable stay. I would not recommend this hotel to anyone who values modern amenities and comfortable accommodations.
Stayed 2 nights in Apr 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Never again!
On hotels.com the standard room was apparently their stylised room which I booked with photo evidence… I was given a horrid room with dark morbid bedding … where the neighbours were fighting. I came back down to tell management to which I was attacked by an Iranian (guessing) male staff member who told me I should be greatful and I can leave now as THEY ARE DOING ME A FAVOUR by giving me the right room that was confirmed on hotels.com …. I refused to make eye contact until check out where a German woman was just as rude
Stayed 5 nights in Apr 2023

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Well located for shops, transport and food choices the Novum Hotel Aldea Berlin Centrum is a clean quite place to stay. I found the room comfatable and clean though basic. WiFi is provided which was very usefull and reasonably fast. I didnt have much interaction with staff but they were helpful and plesent. Were I to return to Berlin I see not reason not to stay hear again.
Stayed 7 nights in Mar 2023

10/10 Excellent

JING HAN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is cheap. Conditions are good.
Stayed 1 night in Mar 2023

2/10 Terrible

Giselle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Novum Hotel Aldea Berlin Centrum on 16 Mar,2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Es tut uns sehr leid, dass Sie mit Ihrem Aufenthalt nicht zufrieden waren. Sollte einmal etwas nicht in Ordnung sein, freuen wir uns über einen entsprechenden Hinweis und konstruktive Kritik vor Ort. Denn dann haben wir die Möglichkeit nachzubessern und Ihnen den Aufenthalt angenehmer zu gestalten. Für die Unannehmlichkeiten entschuldigen wir uns aufrichtig.Mit freundlichen GrüßenIhr Team vom Novum Hotel Aldea Berlin Centrum

6/10 Okay

Maryna

Stayed 1 night in Mar 2023

10/10 Excellent

Shadi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location, hotel is a little old and tired
Stayed 3 nights in Feb 2023

8/10 Good

Joe

Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyable !
I was so pleased... the price was very reasonable and the room was perfect for me..no frills but absolutely enough.. lots of power sockets, good wifi, comfy bed... breakfast was very good as well. I travel all the time in hundreds of hotels and I heartily recommend this great find !
Stayed 1 night in Jan 2023
Response from Novum Hotel Aldea Berlin Centrum on 25 Jan,2023
Dear guest,Such an incredible review - thank you so much!We hope you will be back soon.With kind regardsYour Novum Hotel Aldea Berlin Centrum team

6/10 Okay

Abdalla

Stayed 4 nights in Dec 2022

6/10 Okay

Dina

Disliked: Cleanliness
Nothing so special for golden membership
Nothing special about the hotel although my golden membership I expected to have special treatment could be in form of complementary breakast as mentioned in hotels.com membership policy but nothing has done ...the value of money paid for the hotel was more than it worth ...nothing special about location the area was moderate and I think hotel.com should re evaluate the room price.
Stayed 8 nights in Nov 2022
Response from Novum Hotel Aldea Berlin Centrum on 19 Dec,2022
Dear guest,Thanks for leaving a review.We regret that you were not satisfied with your stay completely. Unfortunately our hotel does not participate in the Hotels.com membership program. You can contact Hotels.com to get information about the participating hotels. Our price structure generally based on the availability of our rooms and on the general market situation as well. That is why our prices vary daily. We apologize for the inconvenience.With kind regardsYour Novum Hotel Aldea Berlin Centrum team

8/10 Good

Ronan

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2022