Fishing

Reviews of The Riverside Hotel, BW Premier Collection

3.5 out of 5
The Riverside Hotel, BW Premier Collection
2900 W. Chinden Boulevard, Boise, ID

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1018 reviews" "
Rating 8 - Good. 171 out of 1018 reviews" "
Rating 6 - Okay. 79 out of 1018 reviews" "
Rating 4 - Poor. 33 out of 1018 reviews" "
Rating 2 - Terrible. 18 out of 1018 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nathan, Chilliwack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay. Rooms didn’t feel super clean. I think renovations to rooms would help. Staff was extremely friendly. We chose this hotel for the pools and hot tubs. Which did not disappoint. The kids loved it and so did we. There are breweries nearby which allowed children. They are within walking distance but it was more exciting to ride the Lime scooters which was a bonus for us. The EV charging was great. Lots of plugs available. Had to ask front desk to activate the charger with their fob card to charge.
Stayed 3 nights in Mar 2024

10/10 Excellent

troy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Mar 2024
Response from JS on 26 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!!
Stayed 4 nights in Mar 2024
Response from JS on 26 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Availablity of a variety of stuff. Price was good for the value of hotel. The bar attendant was excellence with customers. This was our 3rd stay and would highly recommend.
Stayed 3 nights in Mar 2024
Response from JS on 25 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. They upgraded their rooms which are beautiful. Grest included breakfast. Bed a little hard.
Stayed 1 night in Mar 2024
Response from JS on 25 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Jodie, Garden Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and facility. Ongoing construction nearby. Staff friendly and efficient.
Stayed 1 night in Mar 2024
Response from JS on 22 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jennifer on 20 Mar,2024
We would like to hear how we can turn your 3 star review into a 5. Please call the hotel and ask for our General Manager, Kathy Pidgeon.

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 1 night in Feb 2024
Response from JS on 18 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for our wedding night. We checked in fairly late and were completely exhausted, but the front desk staff was incredible and even gave us warm chocolate chip cookies to take to our room. However, the alarm went off at 6am in the room. We didn't think to check it. Also, housekeeping was knocking persistently at our door at 9am to begin cleaning rooms and checkout wasn't until 11:00. It also happened to be the night that clocks 'spring forward' an hour, so all of this felt like an hour earlier. It was a frustrating morning for the day after our wedding.
Stayed 1 night in Mar 2024
Response from Jennifer on 12 Mar,2024
We are so sorry about the disturbance, Melissa. We do hope you received the compensation email from our Front Office Manager and to see you again in the future!

10/10 Excellent

Josie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely updated room. Indoor and outdoor pool. Easy parking. Great buffet breakfast. Lots to do for adult visitors. We chose this hotel because it was close to downtown and right on the Greenbelt walking trail. Would definitely recommend.
Stayed 2 nights in Mar 2024
Response from JS on 12 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, I definitely recommend this place to anyone interested in staying in the Boise area!
Stayed 1 night in Mar 2024
Response from JS on 11 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Riverside. The staff is so friendly and there are many options for eating in and around the facilities. They have two pools, one inside and the other outside. They offer a shuttle service to take you to downtown Boise which was very convenient. Rooms were large and well equipped and clean. Complimentary Buffet breakfast in the morning.
Stayed 1 night in Mar 2024
Response from JS on 11 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Robert

Travelled with partner
Liked: Amenities, property conditions & facilities
We liked that we had access tk the river. My wife is an amateur photographer and she brought her camera for some photos of the river and area.
Stayed 1 night in Mar 2024
Response from JS on 11 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant enough. Breakfast staff was sniffing constantly - slightly off putting whilst eating..
Stayed 1 night in Mar 2024
Response from JS on 11 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 Okay

Kelly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I always like staying at the riverside. Was a little thrown off when they charged me for wanting an extra blanket on the bed cause I was cold. Should be included when you’re already paying a good amount to stay at the hotel. Thought it was a little tacky.
Stayed 1 night in Mar 2024
Response from CB on 8 Mar,2024
Thank you for choosing to stay with us! It looks as though there was a pet fee but if you could please reach out with additional details of your blanket charges I would be pleased to address them as we do not charge for extra amenities of that nature.Thank you,Christina BFront Office Manager

10/10 Excellent

Jeffrey

Stayed 2 nights in Mar 2024

6/10 Okay

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JS on 11 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for a night away from the kids. Loved the live music during breakfast.
Stayed 1 night in Dec 2023
Response from CB on 8 Mar,2024
Thank you for staying with us!

10/10 Excellent

Michael

Stayed 4 nights in Feb 2024
Response from JS on 26 Mar,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 6 nights in Feb 2024
Response from CB on 4 Mar,2024
Thank you for staying with us!

10/10 Excellent

Lynette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very friendly and knowledgeable. The pool area was clean and very family oriented, all ages.
Stayed 1 night in Feb 2024
Response from JS on 26 Feb,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Bari, Edmonds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Riverside. It was comfortable, clean and will stay here when we visit our family on Boise!
Stayed 3 nights in Feb 2024
Response from JS on 19 Feb,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Shawn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, easy parking, great breakfast
Stayed 1 night in Feb 2024
Response from JS on 19 Feb,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

4/10 Poor

Shawn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service is seriously lacking for this price point. Night check in to waitstaff were slow and unfriendly.
Stayed 1 night in Feb 2024
Response from Jennifer on 6 Feb,2024
We’re very sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every guest to have a great experience. We would like to reach out to better understand your experience, but we are unable to locate you with only your public name. Please call us directly at the hotel and ask for our General Manager, Kathy Pidgeon.

10/10 Excellent

Andrea

Stayed 4 nights in Jan 2024
Response from JS on 5 Feb,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Dec 2023
Response from JS on 25 Jan,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Shameka

Liked: Cleanliness
Response from JS on 22 Jan,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Kameron

Stayed 1 night in Jan 2024
Response from JS on 10 Jan,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service
*
Stayed 1 night in Dec 2023
Response from JS on 8 Jan,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Deborah A

Stayed 1 night in Jan 2024
Response from JS on 29 Jan,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Timothy, Meridian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the live music
Stayed 8 nights in Dec 2023
Response from JS on 3 Jan,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Yolande

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and heated at night. Friendly staff with convenient shuttle rides.
Stayed 1 night in Dec 2023
Response from JS on 1 Feb,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Carroll, Clancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JS on 22 Jan,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JS on 29 Dec,2023
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Kellie

Stayed 1 night in Dec 2023
Response from JS on 28 Dec,2023
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 Okay

Cassey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and the room was clean and comfortable.. But it’s winter in Idaho and the thermostat didn’t work. Our room was 60’ at arrival and we woke up to 57’ even with the temp set to max 80
Stayed 1 night in Dec 2023
Response from Jennifer on 21 Dec,2023
Thank you so much for your feedback and we are so happy you enjoyed your stay with us. We hope a member of our engineering team was able to fix that thermostat issue while you were here.

10/10 Excellent

Megan

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from JS on 17 Jan,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

8/10 Good

Stephen Bond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from JS on 18 Dec,2023
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

2/10 Terrible

Dave

Travelled with family
Liked: Staff & service
Bad night!
The ceiling must be old and thin because I could hear everything above me. 3am in the morning bathroom ceiling was pouring water into our room.
Stayed 1 night in Dec 2023
Response from Jennifer on 11 Dec,2023
Hello Dave, we want to extend our sincerest apologies concerning this issue. Our General Manager is available if you would like to discuss the details of this mishap. Please call the hotel and ask for Kathy Pidgeon.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast and super helpful staff!!!
Stayed 2 nights in Dec 2023
Response from JS on 11 Dec,2023
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Beautiful hotel with the perfect accommodations! Drink, food, live music, a rural wonderland of every accommodation! From the free shuttle to the hot tub, EXCELLENT! The staff also commented on the Shoreview and personal care that the owners take of their staff. ANY high-end hotel should take note of the owners and their expertise!
Stayed 2 nights in Dec 2023
Response from JS on 11 Dec,2023
Thank you so much for the kind words and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Kamrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the breakfast buffet with live music. The bacon at the buffet was amazing! The staff at the front desk and servers at breakfast gave exceptional service. I enjoyed the art that was displayed and the retro feel. The property does have a musty smell. Maybe new carpet is needed. I would definitely stay here again.
Response from JS on 19 Feb,2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff to be very helpful with anything I needed and appreciated that. I also like the location and its convenience to a nice walking path.
Stayed 2 nights in Nov 2023
Response from JS on 11 Dec,2023
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Mel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here before, and we appreciate the consistent quality.
Stayed 2 nights in Nov 2023
Response from JS on 4 Dec,2023
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

share

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times, staff is friendly & accommodating. Always reliable and clean!
Stayed 3 nights in Nov 2023
Response from JS on 4 Dec,2023
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firebird raceway
Stayed 1 night in Nov 2023
Response from JS on 4 Dec,2023
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conveniently located near downtown and is right on the walking path with restaurants and breweries within a few minutes’ walk. The staff and service were friendly and quick and the food in the restaurant was good. It is a busy location for events, but we could not hear them from our room. The outdoor pool and hot tub were open and very clean.
Stayed 4 nights in Nov 2023
Response from JS on 20 Nov,2023
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The price of the stay did not equate to the overall quality of the hotel. Walls were so thin, you could hear everything on the floor. People were slamming their doors at 2am and it was was if our room door was open, it was so loud. Room was outdated and dusty.
Stayed 1 night in Nov 2023
Response from Jennifer on 20 Nov,2023
We’re very sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every guest to have a great experience. We would like to reach out to better understand your experience, but we are unable to locate you with only your public name. Please call us directly at the hotel and ask for our General Manager, Kathy Pidgeon.

8/10 Good

Julie

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from JS on 20 Nov,2023
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A class act.
Best hotel experience I have had in a long time. 👍👍
Stayed 2 nights in Nov 2023
Response from JS on 17 Nov,2023
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!