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The Palms of Boracay

3.5 star property
Beachfront resort with relaxing spa services

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your current months are May, 2024 and June, 2024.
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June 2024

The Palms of Boracay

Photo gallery for The Palms of Boracay

On the beach, sun-loungers, beach umbrellas, beach towels
Exterior
Hypo-allergenic bedding, minibar, desk, blackout curtains
Breakfast, lunch and dinner served
Bathroom

Overview of The Palms of Boracay

Reviews
6.2

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • KitchenKitchenKitchen
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

Map
Sinagpa, Balabag, Boat Station 1, Caticlan, Boracay Island, Aklan, 5608
  • Popular LocationFairways and Bluewater Golf & Country Club8 min walk
  • Popular LocationCityMall Boracay12 min walk
  • Popular LocationD'Mall Boracay20 min walk
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Room options

View all photos for Superior Room

Hypo-allergenic bedding, minibar, desk, blackout curtains

Superior Room

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
Rollaway/extra beds
Cots/infant beds
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, minibar, desk, blackout curtains

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
Rollaway/extra beds
  • 75 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

About the area

Boracay Island

Located in Boracay Island, The Palms of Boracay is on the beach. Shoppers can check out D'Mall Boracay, while everyone can enjoy the natural beauty of White Beach and Station 2. Looking to get your feet wet? Kayaking, scuba diving and snorkelling adventures can be found near the property.
Visit our Boracay Island travel guideOpens in a new window
View more Resorts in Boracay IslandOpens in a new window

What's nearby

  • Station 1 - 4 min walk
  • Fairways and Bluewater Golf & Country Club - 8 min walk
  • CityMall Boracay - 12 min walk
  • Budget Mart - 18 min walk
  • D'Mall Boracay - 20 min walk

Restaurants

  • Jonah’s Fruit Shake - 7 min walk
  • White House Resort Boracay - 6 min walk
  • Sea Salt - 3 min walk
  • Mar Tinapay - 9 min walk
  • Kudetah District - 4 min drive

About this property

The Palms of Boracay

Family-friendly resort
Close to D'Mall Boracay and Station 2, The Palms of Boracay provides free cooked-to-order breakfast, a poolside bar and a garden. With amenities such as a beachfront location and sunloungers, this resort is the perfect place to soak up the sun. Treat yourself to a massage or other spa services. The on-site restaurant, Club House, offers breakfast, lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
Other perks at this resort include:
  • An outdoor pool and a children's pool
  • Breakfast (surcharge), a free shopping centre shuttle and a round-trip airport shuttle (surcharge)
  • Beach umbrellas, tour/ticket information and a front desk safe
  • A porter/bellboy, a 24-hour front desk and beach towels
Room features
All 63 rooms have comforts such as air conditioning, in addition to thoughtful touches such as free Internet and minibars.
More conveniences in all rooms include:
  • Rollaway/extra beds and cots/infant beds
  • Hypo-allergenic bedding, cots/infant beds and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and deep-soaking baths
  • 32-inch HDTVs with premium channels
  • Balconies, kitchenettes and fridges

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) at scheduled times
  • Free shopping centre shuttle

Food and drink

  • Breakfast available for a fee: PHP 350 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Club House

Things to do

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach

Spa

  • In-room massages

Accessibility

  • No lift

More

  • 3 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Free bottled water
  • Kitchenette
  • Limited room service
  • Minibar
  • Refrigerator

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 1800 per night.
Cots (infant beds) are available for PHP 500 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: PHP 2000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: from approximately PHP 350 per person
  • Fee for in-room wireless Internet: PHP 200 per 24-hour period (rates may vary)
  • Airport shuttle fee: PHP 750 (one way)
  • Airport shuttle fee per child: PHP 375 (one way), (from 3 to 10 years old)
  • Crib (infant bed) fee: PHP 500 per night
  • Rollaway bed fee: PHP 1800 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Boracay Palms
Palms Boracay
Palms Hotel Boracay
The Palms of Boracay Resort
The Palms of Boracay Boracay Island
The Palms of Boracay Resort Boracay Island

Frequently asked questions

Does The Palms of Boracay have a pool?

Yes, this property has an outdoor pool and a children's pool.

What time is check-in at The Palms of Boracay?

Check-in begins at 2 PM.

What time is check-out at The Palms of Boracay?

Checkout is at noon.

Does The Palms of Boracay provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of PHP 750 one way applies.

Where is The Palms of Boracay located?

Nestled on the beach, this Boracay Island resort is within a 5-minute walk of Happy Dreamland and White Beach. Station 2 and D'Mall Boracay are also within 1 mile (2 km).

The Palms of Boracay Reviews

Reviews

6.2
Rating 10 - Excellent. 3 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 7 out of 27 reviews" "
Rating 4 - Poor. 6 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

8.0/10

Cleanliness

6.6/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Grant, dundee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
beware
new hotels being built all around hotel. within 2 yards from pool. pool out of use, constant building work. nothing like photos advertised. very disapointed

4/10 Poor

ikabod, manila

Disliked: Property conditions & facilities, room comfort
Tub and Pool Malfunction
Clean bathrooms should be well maintained. Our suite had a leaking tub. Had to transfer. Swimming pool wasn't clean due to malfunction of water filter machine; but allowed to swim in one of their alternate hotels. Hotel personnel were most helpful & apologetic.

6/10 Okay

Jessica, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities
Close to the beach but no seaview
Unfortunately, we arrived late due to a typhoon but they held our room for us. It was a generally nice hotel, however it was not as advertised. There is no longer a seaview, as another property is being built. The pool was full of sand because there vaccuum wasn't working. It is very close to the beach, about a 2 minute walk, which is nice. The breakfast included was delicious. Nice hotel but I would search elsewhere for my next stay.

10/10 Excellent

Buckeye nation, Columbus, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secret of Boracay
Our stay was great at the Palms! We enjoyed the quiet location near the end of White Beach. Lots of restaurants within a 5 minute beach walk. The hotel is not on the beach, but very secure and safe place with the best staff on Boracay. The walk to the beach is only about 200 meters, there is 24 hour security staff and the hotel offers free shuttle to D'mall every hour from 9 till around 10 or 11 p.m. We enjoyed the breakfast buffet and the staff was always trying to help us with anything we needed.

6/10 Okay

Tracie, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, not as convenient to beach
We booked a 3 bedroom suite and the accommodations were great. There was ample space for the six of us and we managed to share the 1 bathroom. The full kitchen was convenient. The staff was great. Breakfast was offered every morning and there was a convenient shuttle service to D'mall as it wasn't walking distance. The Palms was on the far end of Station 1, but beach access was not convenient. There was a path to take towards the beach and no specific place to be able to set up a spot. It would have been nice if The Palms had contracted with Friday's or Discovery Shores to allow guests to also use their beach beds. The pictures on the website show beach loungers, but that is not the case. I specifically wanted a hotel that was directly on the beach, but this wasn't it. There was also construction going on at an adjacent site, so the pool use was best in the early evening. Overall, if this hotel was right on the beach, it would have received a higher rating from me.

8/10 Good

Carlo, Toronto

Liked: Cleanliness, staff & service, room comfort
It was nice
I got most of the things that I asked for. A seaview room, a king sized bed, flatscreen tv with cable, a nice bathroom, and above all, a hotel with a good pool. The main thing that lacked in this place was good wifi access. Everybody had to go to the lobby just to get free internet. Such a big hassle, that really threw me off. Plus the photos from their main website was deceiving, this is not a beachfront hotel. We had to walk down and cross some boats just to get to station 1's shore. The wood railings by the cabana also badly needs to be fixed. The staff was really nice and friendly tho.

8/10 Good

Hans, Perth, AUstralia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
we had a very pleasant stay at this hotel. Clean vey friendly staff, not far from the beach good transport to and from the Dmall. all in all we enjoyed our stay and recommend this Hotel to anyone

4/10 Poor

Kasper W

Disliked: Staff & service, property conditions & facilities
Low value for money
The positives first. This hotel is very well located even if it is not directly on the beach. Also the staff are all very friendly and especially the staff in the restaurant / bar do we very well. Unfortunately their colleagues at the front desk are not nearly as professional or competent. In addition they advertised and promised sun loungers on the beach were not available and beach towels were hard to come by most days. My friends had a partial ocean view room, which rather than the ocean only offered a view directly into the new hotel being constructed about 1.5 meters away. These things are not minor nuisances as these are things that are promised and you then get annoyed that it is not delivered. I would not stay there again, and as Boracay is full of hotel options I would recommend leaving this one very far down on the list.

4/10 Poor

WasOnHoneymoon, London

Liked: Cleanliness
Disliked: Staff & service
Terrible customer service, hotel not for romantic
I booked this hotel for my honeymoon, big mistake. On arriving, I requested for a sea view room and was instead given a room which overloooked a construction dump, despite having informed reception that we were on our honeymoon. It was all downhill from there. Everytime we went out, the door would lock shut and not open with the key card. We would spend ages waiting for the door to be unlocked. Imagine returning after a day out!! After this happened about 10 times over 2 days, I asked for a change of rooms and was refused again!!! On the day we left Boracay, we wanted to book an airport drop off. Now my booking confirmation email specified a certain amount. On asking the front desk,they quoted a figure much higher. When I showed them the reservation email, the lady mumbled something about old rate and new rates. The only good thing I have to say about this hotel are the hotel boys.They are pleasant and helpful. Boracay is a lovely place, but this hotel can spoil the whole experience. For once I had discounted customer reviews while booking this hotel and it spoilt my honeymoon. If you are looking for a budget hotel experience, then this hotel will be suitable. But this hotel is needlessly on the expensive side. I have never had such terrible customer service anywhere else in the world,not even from budget hotels. If you are looking for a romantic experience or creating some good memories, stay away from the Palms!! Heed the bad reviews on here,they are here for a reason.

10/10 Excellent

Janice, Sydney NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Our room was very big, clean and excellent value for money. The staff at the reception desk, dining area and also cleaning/maintenance are very friendly and ensure guests are well looked after. The Hotel itself is located in the Station One area, which is the best part of the main tourist area and only a short walk to the beach. A free shuttle van for guests operating every hour from the Hotel to the main shopping locality is a real bonus.