Airport shuttle

Reviews of Four Points by Sheraton Boston Logan Airport Revere

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 433 out of 1001 reviews" "
Rating 8 - Good. 267 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 84 out of 1001 reviews" "
Rating 2 - Terrible. 86 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Bruce, Bedford

Travelled with partner
Limo driver was excellent, wake up call was 30 minutes early, and check in not very efficient
Stayed 1 night in Mar 2024
Response from Sal on 21 Mar,2024
Thank you for staying with us, We appreciate your feedback.

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This place rocks! We only stayed one night but we’re greeted warmly and courteously! From the time we registered and got all of our questions answered to checkout I was pleased with the value, cleanliness and safety. I saw other concerns about parking fees (we parked for free) and no free breakfast but we were not there for breakfast. It was a quick overnight stop on our way to the airport. I could have not been more pleased!
Stayed 1 night in Mar 2024
Response from Sal on 21 Mar,2024
Thak you for staying with us. We appreciate your feedback.

6/10 Okay

Clinton

Travelled with family
Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Sal on 21 Mar,2024
Thak you for staying with us. We appreciate your feedback.

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked the hotel there was free parking for the duration of your vacation. When we arrived, they charged us $25 per night, an expense we were not aware of and not prepared to pay for. Upon request to waive a portion of the fee as we were not notified of this change, we were refused. When booking there was also a free breakfast, also no longer free and there is a charge of up to $15.99 per person depending on the type of breakfast you choose. We did not eat there. We requested to speak to a manager regarding the changes that have taken place in the last 6 months as we had paperwork that indicated these things. The gentleman claimed he was the manager and refused to make or give any adjustments to the bill and informed that even though we had already paid for our stay 6 months ago he could refuse us from staying within the hotel. Another lady was checking in and informed that she had in fact contacted and made arrangements to stay there though they have no records of it when she had proof in her emails. This so-called manager began shouting at her as well, she was tired and clearly feeling emotional and the manager was not sympathetic to anyone, instead extremely annoyed and aggressive with everyone who questioned anything including potentially refusing a stay at the hotel even though it was paid for. Disgusting behavior and extremely unprofessional, my husband and I personally felt like his position as a manager went a bit to his head and he was on a power trip.
Stayed 1 night in Feb 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Anthony at front desk and Bobby the shuttle driver were fantastic! I stay here for the connivence. of the shuttle to Logan
Stayed 1 night in Mar 2024
Response from Sal on 8 Mar,2024
Thak you for staying with us. We appreciate your feedback!

8/10 Good

Jay

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sal on 8 Mar,2024
Thak you for staying with us. We appreciate your feedback!

10/10 Excellent

barry

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant...as always
Stayed 1 night in Feb 2024
Response from Sal on 8 Mar,2024
Thak you for staying with us. We appreciate your feedback!

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay; easy access from highway. Walking distance to UNO’s. Very clean & updated property.
Stayed 1 night in Jan 2024
Response from Sal on 8 Mar,2024
Thak you for staying with us. We appreciate your feedback!

10/10 Excellent

VICTORIA

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Sal on 8 Mar,2024
Thak you for staying with us. We appreciate your feedback!

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight stay before our 6:30am flight. Check in was easy and the shuttle at 3:30 am was prompt.
Stayed 1 night in Jan 2024
Response from Sal on 8 Mar,2024
Thak you for staying with us. We appreciate your feedback!

10/10 Excellent

BEVERLY

Stayed 1 night in Jan 2024
Response from Sal on 8 Mar,2024
Thak you for staying with us. We appreciate your feedback!

10/10 Excellent

Sayli

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious. Enjoyed our one night stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Stayed 1 night in Dec 2023

4/10 Poor

Sarah, Augusta

Travelled with family and small children
I have stayed here before and came back because of previous positive experiences, but tonight was different. When I stayed before, I didn’t pay for long term parking and tonight I was informed that it is $25/night, and my 12 year old was eager to use the pool that is opened until 10:00, and was told they closed it early (it was 9:30 when I asked). I had a very long day at work and then nearly a 3 hour drive so I was hoping for a relaxing stay. I don’t think I’ll stay here again.
Stayed 1 night in Nov 2023

2/10 Terrible

Mina

Stayed 1 night in Nov 2023

2/10 Terrible

Justin

Travelled with family
Disliked: Amenities
This was the worst hotel experience I have ever had very noise enviorment I hated my stay!

2/10 Terrible

Justin

Stayed 1 night in Nov 2023

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service.
Just a really good first experience with that hotel very professional very clean and very great customer service
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Amanda, East Hampton

Travelled with family, Travelled with group
Disliked: Staff & service
I had requested adjoining rooms and we were put in opposite areas of the hotel. I asked for 2 rooms with double beds and I got 1 room with double beds and 1 room with a king. The shower in the king room leaked and the shower head was only 5 feet high so showering was difficult.
Stayed 1 night in Oct 2023

6/10 Okay

Rachel

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

ester Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful!!! The beds were a bit uncomfortable

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk should find another job. Rude, he lied and treated us very disrespectful. Our room that we booked in June was occupied. It was 6pm, way past check out time. Walter lied and said the people had left their luggage in the room without checking out. 2nd room was a handicap room. Dirty carpet, mold on the shower drain and a view of a full dirty garbage container. Having booked through Expedia, a 3rd party booking, they couldnt give us a clean room w 2 double beds. As long as you got your money, your customers are being mistreated. NEVER USE EXPEDIA OR STAY AT A SHERATON EVER AGAIN. Shame on you all!!
Stayed 1 night in Oct 2023

2/10 Terrible

Jessica

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish i could give zero stars. For starters, they got our room wrong. I paid for a king bed room and i got a room with two twin beds. My partner and I had to sleep separately. One of the beds was broken and made creaking and banging sounds all night. Was not offered so much as an apology, explanation, or compensation. Room also had a weird smell and was dirty. The air conditioner sounded like nails in a blender all night. Very noisy, very uncomfortable. Overly priced. This hotel normally is less than 200 a night but because it is 30 minutes away from Salem, they charged over 400 a night for a horrible stay. The parking lot is also very weirdly laid out.

10/10 Excellent

James

Stayed 1 night in Oct 2023

8/10 Good

Shellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the freeway, and food was delicious
Stayed 1 night in Oct 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was the shower. It was either way too hot or just cold. No in between.
Stayed 1 night in Oct 2023

8/10 Good

Arjun, Holladay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle to the airport is very good with 24 hours service. the carpets could get a new look. On the whole it was a very good experience with a welcome cookie.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Lori

Bed was uncomfortable. My room faced the pool area and lights were left on all night. When I shut the blackout curtains, they completely covered the heating/cooling unit so there was no air coming into the room, making it uncomfortable
Stayed 1 night in Oct 2023

8/10 Good

Barbara

Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was great. I interacted with a few of staff members and they were all very nice and professional.
Stayed 1 night in Oct 2023

10/10 Excellent

Astrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING customer service!!!! Absolutely wonderful.
Stayed 1 night in Sep 2023

8/10 Good

Janet

Stayed 1 night in Sep 2023

10/10 Excellent

Edith

Travelled with family and small children
Liked: Cleanliness, staff & service
The rooms were on par got 4 points Sheraton, good linens, comfy beds, helpful courteous staff
Stayed 1 night in Sep 2023

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating
They let us stay in the room until 6pm with no extra charge after my morning flight was cancelled and rebooked for a later night flight. Shuttle to and from the airport was convenient.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Chip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for proximity to airport & shuttle service. Drivers Mike and Rob gave superb, helpful service and Jordan at the front desk was friendly and very helpful.
Stayed 1 night in Sep 2023

8/10 Good

Edward

Stayed 1 night in Sep 2023

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alice

Stayed 1 night in Sep 2023

10/10 Excellent

Carlos

Stayed 1 night in Sep 2023

10/10 Excellent

ann

Stayed 1 night in Sep 2023

8/10 Good

Linda K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were nice and helpful. The shuttle is great. We had to return a rental car and the shuttle took us back to the hotel. In the morning the shuttle got us back to the airport. Really convenient.
Stayed 1 night in Sep 2023