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Property was clean and well maintained. Included parking was convenient. Pillows were not great and the bathroom lacked hooks but overall stay was good.
Stephanie
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr,2024
Stephanie, we are pleased to hear you found the Hilton Garden Inn Boston/Waltham clean, well-kept and appreciated the inclusive parking. Thank you for identifying areas where we could improve comfort - we value your feedback regarding the pillows and bathroom amenities. This insight helps us better our guest experience. We trust your overall stay was enjoyable and look forward to the opportunity of welcoming you back soon.
6/10 Okay
Deidre
Travelled with family
16 Apr,2024
Liked: Staff & service
Nice that parking was free on site but my mini fridge wasn’t cleaned before I checked in. We found someone’s leftovers in it.
Deidre
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr,2024
Deidre, it's regrettable to hear about your experience with the mini fridge. Cleanliness is a vital aspect of our service, and we strive to ensure each room meets our guests' expectations. We appreciate your feedback as it helps us to make improvements. We hope you'll consider staying with us again for a better experience.
10/10 Excellent
Chelsea
Travelled with family and small children, Business traveller
We stayed for easy access to Boston hospitals without Boston price. It was convenient and family friendly. Very clean. Great staff
Chelsea
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr,2024
Chelsea, it's fantastic to hear that the Hilton Garden Inn Boston/Waltham served as a convenient and budget-friendly base for you during your visits to Boston's hospitals. We're delighted that the family-friendly environment and cleanliness of our hotel met your expectations. Our team members genuinely appreciate your acknowledgment of their effort. We look forward to welcoming you back to our establishment in the future.
Thank you for the great rating, Patricia!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn Boston/Waltham! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Staff was very pleasant. Check in was quick and easy.
Pamela
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr,2024
Pamela, it's great to hear that you found our team members at Hilton Garden Inn Boston/Waltham so welcoming. We're also delighted you experienced an efficient check-in process. We look forward to having you as our guest again soon.
Petraleigh, thank you for choosing Hilton Garden Inn Boston/Waltham for your recent stay. We're delighted to learn that your stay was satisfying, as indicated by your rating. We look forward to providing the same excellent service on your next visit.
10/10 Excellent
Mary
Business traveller
31 Mar,2024
Liked: Property conditions & facilities
Clean, friendly staff
Mary
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr,2024
Mary, thank you for your great feedback. It's always delightful to hear that guests appreciate the cleanliness and amicability of our team members at Hilton Garden Inn Boston/Waltham. We truly value your opinion and look forward to serving you again in the future.
Luis, it's great to hear that you enjoyed both the welcoming atmosphere and pleasant pool at the Hilton Garden Inn Boston/Waltham. Thank you for sharing your satisfaction with our hotel. We hope to welcome your family back for another enjoyable stay soon.
Gloria, it's wonderful to hear you enjoyed your stay at Hilton Garden Inn Boston/Waltham. We are thrilled with your positive feedback about our cleanliness and room size. Looking forward to making your next stay with us just as enjoyable.
Loved the space and the bed. Great bathroom and bathtub. Only issue was that many outlets in the room did not work.
Alana
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar,2024
Alana, it's wonderful to hear that you loved the spaciousness and comfort of your room at Hilton Garden Inn Boston/Waltham, including the bathroom and bathtub. We're sorry to learn about the inconvenience you experienced with some of the outlets. Insight like yours helps us improve, and we'll certainly look into addressing this for future guests. We hope to welcome you back soon for an even better stay.
Clogged toilet, told to use the toilet in the lobby
Joan
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar,2024
We appreciate your feedback, Joan.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
Wing, thank you for your kind words regarding your stay at Hilton Garden Inn Boston/Waltham. We appreciate your positive feedback and we are delighted to know that your experience matched your expectations. We hope to have you back again soon!
Thank you for the 4-star rating, Mahesh!It's great your time at Hilton Garden Inn Boston/Waltham was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
Giselle, it's great to hear that you had a wonderful experience at Hilton Garden Inn Boston/Waltham. We truly appreciate your top rating on Expedia and hope to have the pleasure of welcoming you back soon. Your satisfaction is our highest reward.
Thanks for the amazing rating, Petraleigh!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Boston/Waltham!
Simple overnight stay, no one at the desk at arrival, could not be found. Room was dirty, would not recommend
Alan
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar,2024
Alan, we regret to hear about the issues you faced during your stay. It's disheartening to know that our team members were not readily available at the front desk and you found the cleanliness of the room to be unsatisfactory. These details are certainly not reflective of the service and comfort we strive to provide. Your feedback has been taken seriously and appropriate improvements will be actioned. We hope you will give us a chance in the future to provide a better experience.
Gary, it's wonderful to hear your appreciation towards the modern state of Hilton Garden Inn Boston/Waltham. Your feedback is very much valued and we look forward to having you with us again in the future.
Janel, thanks for choosing Hilton Garden Inn Boston/Waltham for your recent stay. Since you left us a high rating, we're happy to know that you had a positive experience overall. Nonetheless, we remain ready and eager to serve you better on your next visit.
Kervyns, it's fantastic to hear you appreciated the Hilton Garden Inn Boston/Waltham's appealing surroundings. We trust you found everything else about your stay similarly enjoyable. Thank you for sharing your experience with us.
Stephen, Hilton Garden Inn Boston/Waltham appreciates your feedback. We're delighted our prime location aligns well with your travel needs. We're glad to have had the chance to serve you and look forward to your return in the future.
Stephen, thank you for your valuable feedback. We're thrilled to know that you found convenience at the Hilton Garden Inn Boston/Waltham. It's our aim to provide a seamless stay for our valued guests like you. We look forward to welcoming you back in the future.
Eduardo, It's wonderful to hear you had such a positive experience with our team members at the Hilton Garden Inn Boston/Waltham. We believe excellent customer service is crucial for a memorable stay and it's heartening to know we delivered. We're looking forward to welcoming you back in the future.
10/10 Excellent
Monica
30 Jan,2024
Monica
Response from Customer Service on 1 Feb,2024
Monica, it's great to see that you enjoyed your stay at Hilton Garden Inn Boston/Waltham. We appreciate your fantastic rating and hope to welcome you back again soon.
10/10 Excellent
Latha
28 Jan,2024
Latha
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar,2024
Latha, it's wonderful to see your high rating for Hilton Garden Inn Boston/Waltham. Your feedback is greatly valued and we're thrilled you enjoyed your stay. We can't wait to provide you with another exceptional experience in the future.
10/10 Excellent
Ryan
24 Jan,2024
Ryan
Stayed 3 nights in Jan 2024
Response from Customer Service on 27 Jan,2024
Ryan, it's fantastic to hear that your stay at Hilton Garden Inn Boston/Waltham was a pleasant one. Thank you very much for your high rating, and we hope to have the honor of serving you again soon.
10/10 Excellent
Nikolaos, westlake
17 Jan,2024
Nikolaos
Stayed 2 nights in Jan 2024
Response from Customer Service on 7 Feb,2024
Nikolaos, we are thrilled to know your stay at the Hilton Garden Inn Boston/Waltham was enjoyable. Our team hopes to welcome you back soon for another exceptional experience.
Thank you for the 4/5 rating, Brittany!We are excited to see that you had an enjoyable experience at Hilton Garden Inn Boston/Waltham. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
Enjoyed the room and hotel. My husband’s bed was hard and he had poor sleep. My bed was fine.
Cynthia
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan,2024
Cynthia, it's delightful to hear that you enjoyed your time at Hilton Garden Inn Boston/Waltham. We're delighted that you found comfort in your bed. We're regretful to learn about your husband's less than satisfactory sleep experience. We aim to deliver a comfortable stay for all of our guests and we appreciate this feedback which helps us better understand how we might improve. We hope you will consider returning in the future, giving us a chance to demonstrate our commitment to your overall comfort.
While we greatly appreciate you taking the time to rate Hilton Garden Inn Boston/Waltham, we'd love to hear more about your stay next time. Your feedback can help us ensure that we're continually improving our service. Thanks again!
This was one of the worst rooms I've ever stayed in. I asked to be moved i asked for compensation, nothing offered. I will not book with them again.
Lindsay
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec,2023
Hello Lindsay, we are saddened to hear that you had a bad experience at our hotel. We have communicated with our team and searched our records to see if we could track your stay. The only connection we could see was a cancelled reservation. We hope that your negative experience was with another hotel, but do acknowledge that we will continue to improve our guest experience each and every day. We wish you the best with your future travel
We appreciate you sharing this positive rating, Kellie!The comfort of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn Boston/Waltham. We want to share an even more enjoyable experience with you next time.
Edward, thank you for choosing to stay at Hilton Garden Inn Boston/Waltham and for taking the time to share your high rating. We're thrilled to learn about your positive experience. It's been a pleasure catering to your accommodation needs, and we hope to welcome you back very soon. Safe travels!
James, thank you for choosing Hilton Garden Inn Boston/Waltham. We are delighted to see that your stay with us met your expectations. We look forward to the opportunity to welcome you back when your travels bring you to Boston again.
Thank you for this lovely rating, Julian!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hilton Garden Inn Boston/Waltham. We'd like to share an even better experience with you soon.
Jun, it's fantastic to see your high rating! We trust that Hilton Garden Inn Boston/Waltham managed to bring the level of comfort and service you expect. We thank you for taking the time to share and are eager to welcome you back in the future.
10/10 Excellent
Connie
19 Nov,2023
Connie
Stayed 1 night in Nov 2023
Response from Customer Service on 10 Dec,2023
Thank you for the 5/5 rating, Connie!It's excellent you enjoyed your time at Hilton Garden Inn Boston/Waltham so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Exceptional personel. Extremely clean facility top to bottom. Very comfortable rooms.
Edward
Stayed 1 night in Nov 2023
Response from Customer Service on 11 Nov,2023
Edward, your wonderful words about your experience at Hilton Garden Inn Boston/Waltham are greatly appreciated. We're thrilled to hear that you found the cleanliness of our facility from top to bottom met your expectations and that our resources provided a comfortable stay. Our dedicated colleagues take great pride in maintaining our rooms and common areas. Thank you for your review and we hope to host you again soon.
Good stay for a couple of nights traveling back-and-forth to Boston for a convention.
William
Stayed 4 nights in Oct 2023
Response from Customer Service on 10 Nov,2023
William, thank you for choosing the Hilton Garden Inn Boston/Waltham for your stay during your travels. It's wonderful to hear that you enjoyed your stay with us and found our hotel to be a convenient spot for commuting to your convention in Boston. We hope to serve you again in the future during your future conventions or travels.
Thank you for this excellent rating, Jo!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Garden Inn Boston/Waltham! We'd love to host you again someday for yet another unforgettable visit.
Christine, thank you for the sterling rating you've given Hilton Garden Inn Boston/Waltham. We're overjoyed to hear that you had an exceptional stay experience with us. Looking forward to welcoming you back on your future trips to Boston.
We appreciate you taking the time to share your feedback, Tyrone.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
Helen, it's wonderful you had such a fantastic experience at Hilton Garden Inn Boston/Waltham. Nothing pleases us more than knowing our guests enjoyed their stay fully. We can't wait to welcome you back for another fantastic five-star visit in the future. Safe travels!
10/10 Excellent
Dafna
24 Oct,2023
Dafna
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Nov,2023
Dafna, we're delighted to hear you had a wonderful experience at Hilton Garden Inn Boston/Waltham. We always strive to provide top-tier care to all our valued guests and we're delighted to know we've succeeded this instance. Please come to see us again soon!
Thank you for the excellent review, Betty!It's lovely you had such a pleasant experience at Hilton Garden Inn Boston/Waltham! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!
Hello Raymond - Thank you for taking the time to leave some feedback. We are happy that your overall stay was good. We apologize for any inconvenience the shower may have caused. We hope that you would consider staying with us again.Thank you!Michael YoungFront Office Supervisor
Gary, it's great to hear you viewed the Hilton Garden Inn Boston/Waltham as fresh. We hope your overall stay lived up to your first impressions. Looking forward to welcoming you back.
Thank you for taking the time to leave us a 4/5 rating, Jack!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hilton Garden Inn Boston/Waltham.
Thanks for the perfect rating, Debra!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn Boston/Waltham, as we strive to create a full service experience for our guests. We can't wait to see you again soon!