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Loved the space and the bed. Great bathroom and bathtub. Only issue was that many outlets in the room did not work.
Alana
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar,2024
Alana, it's wonderful to hear that you loved the spaciousness and comfort of your room at Hilton Garden Inn Boston/Waltham, including the bathroom and bathtub. We're sorry to learn about the inconvenience you experienced with some of the outlets. Insight like yours helps us improve, and we'll certainly look into addressing this for future guests. We hope to welcome you back soon for an even better stay.
Clogged toilet, told to use the toilet in the lobby
Joan
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar,2024
We appreciate your feedback, Joan.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
Wing, thank you for your kind words regarding your stay at Hilton Garden Inn Boston/Waltham. We appreciate your positive feedback and we are delighted to know that your experience matched your expectations. We hope to have you back again soon!
Thank you for the 4-star rating, Mahesh!It's great your time at Hilton Garden Inn Boston/Waltham was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
Giselle, it's great to hear that you had a wonderful experience at Hilton Garden Inn Boston/Waltham. We truly appreciate your top rating on Expedia and hope to have the pleasure of welcoming you back soon. Your satisfaction is our highest reward.
Thanks for the amazing rating, Petraleigh!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Boston/Waltham!
Simple overnight stay, no one at the desk at arrival, could not be found. Room was dirty, would not recommend
Alan
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar,2024
Alan, we regret to hear about the issues you faced during your stay. It's disheartening to know that our team members were not readily available at the front desk and you found the cleanliness of the room to be unsatisfactory. These details are certainly not reflective of the service and comfort we strive to provide. Your feedback has been taken seriously and appropriate improvements will be actioned. We hope you will give us a chance in the future to provide a better experience.
Gary, it's wonderful to hear your appreciation towards the modern state of Hilton Garden Inn Boston/Waltham. Your feedback is very much valued and we look forward to having you with us again in the future.
Janel, thanks for choosing Hilton Garden Inn Boston/Waltham for your recent stay. Since you left us a high rating, we're happy to know that you had a positive experience overall. Nonetheless, we remain ready and eager to serve you better on your next visit.
Kervyns, it's fantastic to hear you appreciated the Hilton Garden Inn Boston/Waltham's appealing surroundings. We trust you found everything else about your stay similarly enjoyable. Thank you for sharing your experience with us.
Stephen, Hilton Garden Inn Boston/Waltham appreciates your feedback. We're delighted our prime location aligns well with your travel needs. We're glad to have had the chance to serve you and look forward to your return in the future.
Stephen, thank you for your valuable feedback. We're thrilled to know that you found convenience at the Hilton Garden Inn Boston/Waltham. It's our aim to provide a seamless stay for our valued guests like you. We look forward to welcoming you back in the future.
Eduardo, It's wonderful to hear you had such a positive experience with our team members at the Hilton Garden Inn Boston/Waltham. We believe excellent customer service is crucial for a memorable stay and it's heartening to know we delivered. We're looking forward to welcoming you back in the future.
10/10 Excellent
Monica
30 Jan,2024
Monica
Response from Customer Service on 1 Feb,2024
Monica, it's great to see that you enjoyed your stay at Hilton Garden Inn Boston/Waltham. We appreciate your fantastic rating and hope to welcome you back again soon.
10/10 Excellent
Latha
28 Jan,2024
Latha
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar,2024
Latha, it's wonderful to see your high rating for Hilton Garden Inn Boston/Waltham. Your feedback is greatly valued and we're thrilled you enjoyed your stay. We can't wait to provide you with another exceptional experience in the future.
10/10 Excellent
Ryan
24 Jan,2024
Ryan
Stayed 3 nights in Jan 2024
Response from Customer Service on 27 Jan,2024
Ryan, it's fantastic to hear that your stay at Hilton Garden Inn Boston/Waltham was a pleasant one. Thank you very much for your high rating, and we hope to have the honor of serving you again soon.
10/10 Excellent
Nikolaos, westlake
17 Jan,2024
Nikolaos
Stayed 2 nights in Jan 2024
Response from Customer Service on 7 Feb,2024
Nikolaos, we are thrilled to know your stay at the Hilton Garden Inn Boston/Waltham was enjoyable. Our team hopes to welcome you back soon for another exceptional experience.
Thank you for the 4/5 rating, Brittany!We are excited to see that you had an enjoyable experience at Hilton Garden Inn Boston/Waltham. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
Enjoyed the room and hotel. My husband’s bed was hard and he had poor sleep. My bed was fine.
Cynthia
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan,2024
Cynthia, it's delightful to hear that you enjoyed your time at Hilton Garden Inn Boston/Waltham. We're delighted that you found comfort in your bed. We're regretful to learn about your husband's less than satisfactory sleep experience. We aim to deliver a comfortable stay for all of our guests and we appreciate this feedback which helps us better understand how we might improve. We hope you will consider returning in the future, giving us a chance to demonstrate our commitment to your overall comfort.
While we greatly appreciate you taking the time to rate Hilton Garden Inn Boston/Waltham, we'd love to hear more about your stay next time. Your feedback can help us ensure that we're continually improving our service. Thanks again!
This was one of the worst rooms I've ever stayed in. I asked to be moved i asked for compensation, nothing offered. I will not book with them again.
Lindsay
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec,2023
Hello Lindsay, we are saddened to hear that you had a bad experience at our hotel. We have communicated with our team and searched our records to see if we could track your stay. The only connection we could see was a cancelled reservation. We hope that your negative experience was with another hotel, but do acknowledge that we will continue to improve our guest experience each and every day. We wish you the best with your future travel
We appreciate you sharing this positive rating, Kellie!The comfort of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn Boston/Waltham. We want to share an even more enjoyable experience with you next time.
Edward, thank you for choosing to stay at Hilton Garden Inn Boston/Waltham and for taking the time to share your high rating. We're thrilled to learn about your positive experience. It's been a pleasure catering to your accommodation needs, and we hope to welcome you back very soon. Safe travels!
James, thank you for choosing Hilton Garden Inn Boston/Waltham. We are delighted to see that your stay with us met your expectations. We look forward to the opportunity to welcome you back when your travels bring you to Boston again.
Thank you for this lovely rating, Julian!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hilton Garden Inn Boston/Waltham. We'd like to share an even better experience with you soon.
Jun, it's fantastic to see your high rating! We trust that Hilton Garden Inn Boston/Waltham managed to bring the level of comfort and service you expect. We thank you for taking the time to share and are eager to welcome you back in the future.
10/10 Excellent
Connie
19 Nov,2023
Connie
Stayed 1 night in Nov 2023
Response from Customer Service on 10 Dec,2023
Thank you for the 5/5 rating, Connie!It's excellent you enjoyed your time at Hilton Garden Inn Boston/Waltham so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Exceptional personel. Extremely clean facility top to bottom. Very comfortable rooms.
Edward
Stayed 1 night in Nov 2023
Response from Customer Service on 11 Nov,2023
Edward, your wonderful words about your experience at Hilton Garden Inn Boston/Waltham are greatly appreciated. We're thrilled to hear that you found the cleanliness of our facility from top to bottom met your expectations and that our resources provided a comfortable stay. Our dedicated colleagues take great pride in maintaining our rooms and common areas. Thank you for your review and we hope to host you again soon.
Good stay for a couple of nights traveling back-and-forth to Boston for a convention.
William
Stayed 4 nights in Oct 2023
Response from Customer Service on 10 Nov,2023
William, thank you for choosing the Hilton Garden Inn Boston/Waltham for your stay during your travels. It's wonderful to hear that you enjoyed your stay with us and found our hotel to be a convenient spot for commuting to your convention in Boston. We hope to serve you again in the future during your future conventions or travels.
Thank you for this excellent rating, Jo!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Garden Inn Boston/Waltham! We'd love to host you again someday for yet another unforgettable visit.
Christine, thank you for the sterling rating you've given Hilton Garden Inn Boston/Waltham. We're overjoyed to hear that you had an exceptional stay experience with us. Looking forward to welcoming you back on your future trips to Boston.
We appreciate you taking the time to share your feedback, Tyrone.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
Helen, it's wonderful you had such a fantastic experience at Hilton Garden Inn Boston/Waltham. Nothing pleases us more than knowing our guests enjoyed their stay fully. We can't wait to welcome you back for another fantastic five-star visit in the future. Safe travels!
10/10 Excellent
Dafna
24 Oct,2023
Dafna
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Nov,2023
Dafna, we're delighted to hear you had a wonderful experience at Hilton Garden Inn Boston/Waltham. We always strive to provide top-tier care to all our valued guests and we're delighted to know we've succeeded this instance. Please come to see us again soon!
Thank you for the excellent review, Betty!It's lovely you had such a pleasant experience at Hilton Garden Inn Boston/Waltham! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!
Hello Raymond - Thank you for taking the time to leave some feedback. We are happy that your overall stay was good. We apologize for any inconvenience the shower may have caused. We hope that you would consider staying with us again.Thank you!Michael YoungFront Office Supervisor
Gary, it's great to hear you viewed the Hilton Garden Inn Boston/Waltham as fresh. We hope your overall stay lived up to your first impressions. Looking forward to welcoming you back.
Thank you for taking the time to leave us a 4/5 rating, Jack!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hilton Garden Inn Boston/Waltham.
Thanks for the perfect rating, Debra!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn Boston/Waltham, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
I had a great 2 night stay. Staff were all very friendly and helpful. The room was great, very comfortable and relaxing.
Douglas
Stayed 2 nights in Oct 2023
Response from Customer Service on 12 Oct,2023
Douglas, thank you for sharing your experience at Hilton Garden Inn Boston/Waltham. We are thrilled to hear that our team members contributed to making your stay enjoyable and that you found our rooms to be relaxing and comfortable. We hope to have the opportunity to welcome you back soon for another great stay.
Nice place. Spotlessly clean, front desk staff were top-notch as was the breakfast server. Ordered breakfast (rather than buffet) and it was excellent. Room and bathroom were very clean. Beds medium firmness. Fitness facility was fine as well. Plenty of parking.
Alan
Stayed 2 nights in Oct 2023
Response from Customer Service on 10 Oct,2023
Alan, thank you for your wonderful feedback about your stay at Hilton Garden Inn Boston/Waltham. We're thrilled to hear that you found our premises to be immaculate and that our team members at the front desk and breakfast service met your expectations. It's fantastic to know that you appreciated the neatness of your room and the fitness facility. We appreciate your favorable comments on our ample parking as well. We look forward to hosting you again on your next trip to Boston.
Room was downgraded due to being booked third party and the hotel overbooked King rooms through their own system
Verified traveller
Stayed 1 night in Oct 2023
Response from Customer Service on 9 Oct,2023
We deeply regret that your accommodation didn't meet your initial expectations. We understand how important it is to receive the room type booked and are disheartened you experienced a downgrade. The booking method should never impact the standard of service or room allocation. We continually strive to improve our reservation system to ensure issues like these are minimized. Your feedback has been taken seriously and will catalyze this process. We hope for a chance to redeem ourselves in the future.
Susan, thank you for your fantastic review about your stay at Hilton Garden Inn Boston/Waltham. We're glad to understand your experience met your expectations, and we look forward to ensuring your next stay is just as memorable. Thank you for choosing us.
Front desk staff were very friendly. Our room was clean and comfortable. Hotel was in a good location and parking was free :)
Teresa
Stayed 1 night in Sep 2023
Response from Customer Service on 3 Oct,2023
Teresa, we're thrilled to hear that your time at Hilton Garden Inn Boston/Waltham was enjoyable. We appreciate you acknowledging our team members at the front desk and are glad you found the accommodation clean and comfortable. It's also great to know the hotel's location and free parking added convenience to your stay. With that, we look forward to welcoming you back in the future.
John, we're absolutely delighted you enjoyed your stay at Hilton Garden Inn Boston/Waltham. We strive to offer a memorable experience to our guests and your kind words motivate us to continue doing so. We're eagerly waiting for the chance to serve you again on your next trip.
Thank you for sharing your thoughts with us, James!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Boston/Waltham. Thank you and have a lovely day!
Helen, it's wonderful to hear that you enjoyed your stay at the Hilton Garden Inn Boston/Waltham. Thank you for considering us for future visits to Boston; we're already looking forward to welcoming you back. Safe travels till then.