"(1) The hotel structure is elevated from street level, and in order to access the hotel entrance at the corner of 6 Av. SW and 8 St. SW or the side entrance next to parking garage entrance, one has to climb a couple of cement steps. These cement steps are light grey color, which is the same color as the pavements. However, these steps are not marked with a color strip at the edge of each step. On the early morning of June 4th, when my husband exited the entrance at the corner of 6 Av. SW and 8 St. SW, he fell at the steps on his face, bruised his right cheek, and broke the crowns of 3 front teeth, which required significant dental repairs upon returning home.
(2) Hotel is situated immediately adjacent to rail tracks on 7 Av. SW for eastbound and westbound Red Line and Blue Line. There were ongoing train noises day and night, and it was difficult to get a full night sleep due to train noises in the early mornings and late nights.
(3) All hotel lobby and security staff that we encountered were polite, courteous and helpful.
(4) All Moxie’s restaurant employees were cheerful and delightful. We had meals in there 3 times, and foods and service were good."