Aerial view

Reviews of Crown Paradise Club Cancun All Inclusive

3.5 out of 5
Crown Paradise Club Cancun All Inclusive
Boulevard Kukulcan Km 18.5, Cancun, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 991 out of 2675 reviews" "
Rating 8 - Good. 719 out of 2675 reviews" "
Rating 6 - Okay. 434 out of 2675 reviews" "
Rating 4 - Poor. 262 out of 2675 reviews" "
Rating 2 - Terrible. 269 out of 2675 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Junet

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend everything to everyone 😊
Stayed 3 nights in Mar 2024

10/10 Excellent

Merih

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a paradise for families. It is completely designed with kids in mind and when kids have a space of their own like the Kids’ Paradise or movie theater or game room, that’s when the parents can have a great vacation. The animation team is just amazing! I would like to congratulate HR team for bringing together such a great team of employees. We had great time during the 6 days we have been there. Thank you so much Diego and all the staff in Kids’ Paradise. My two sons who are 4 and 12 absolutely loved the place. The bar has a special menu for kids and the drinks are named after Disney movies. What a great idea! They have popcorns outside of the movie theater for kids to grab before they get inside. I read some comments about foods. Well, if a kid prefers to eat broccoli instead of hamburger, I respect that kid and their parents. However my kids went straight to fries and hamburger section (not to mention they have healthy food in the buffet restaurant) So, I had no issues about it. Oh, don’t forget to watch the sunset from the basketball courts! It has a great scene.
Stayed 6 nights in Mar 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very family friendly resort. Kids are treated well and respected by the staff, which was great for our family. If you are not taking children, you probably want to find a different resort because there are children everywhere. Restaurant food was very good quality, though getting a reservation can be tricky. Get online at 8:00 AM sharp or you’ll miss out. Buffet food and selection was good, not great. Staff were most mostly friendly and hardworking, especially Jesus (bellhop) and Homar at the beach bar. Again, staff very nice and accommodating for kids. Kids indoor water park (under 11) and outdoor slides were great. Building and facilities are a little dated but were kept clean. Two large pools never felt overcrowded and plenty of chairs and cabanas on the beach. Overall, I would recommend this stay for families if you are looking for a moderately priced all inclusive.
Stayed 6 nights in Mar 2024

10/10 Excellent

sumy

Liked: Cleanliness, staff & service, property conditions & facilities
Unlimited food and service
Stayed 4 nights in Mar 2024

10/10 Excellent

Preethimol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice food and ambiance
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
It was good
Stayed 7 nights in Mar 2024

10/10 Excellent

Sumy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024

10/10 Excellent

Samantha Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall this was an amazing place to go for us as a family. We always felt safe and most of the staff were amazing. Carolina in the kids club remembered our kids from our trip last year and was absolutely amazing with them. Eirdan and Miquel in the buffet went above and beyond every day for us. The only complaint is that they do not keep the outdoor bathrooms clean and stocked. I wish they would bring back the pasta station in the buffet restaurant. It was definitely a good option for picky eaters. Getting reservations in one of the many restaurants was not easy. You had to make sure to be on the site right at 8am. None of these would keep me away. We will be back next year.
Stayed 7 nights in Mar 2024

8/10 Good

RICA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and staffs were friendly. Buffet Food was okay. Rooms needs upgrade. Plenty of things to do inside and around the hotel area.
Stayed 3 nights in Mar 2024

2/10 Terrible

Steeva M

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The waiting time is nonsensical, and the front desk staff are terrible. They lack customer service skills and don't speak English well. Overall, a disappointing experience. I was not given the room I have already reserved. They gave me a smaller room due to their availability.
Stayed 4 nights in Mar 2024

8/10 Good

Remedios

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

TOMASZ ROMAN

Travelled with family, Travelled with group
Liked: Cleanliness
Check in is little slow, but overall it’s pretty good and safe for kids.
Stayed 6 nights in Mar 2024
Response from Crown Paradise Club Cancun on 25 Mar,2024
Dear Tomasz Roman. Thank you for choosing Crown Paradise Club Cancun as your holiday destination. It's our pleasure to welcome you, and we're delighted to hear that your stay was good and safe for children. We appreciate your feedback regarding the check in, and we'll certainly take that into consideration.It's our pleasure to have you as our guest, and we look forward to welcoming you back to paradise in the future.Warm regards,The Crown Paradise Club Team.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Mar 2024
Response from Crown Paradise Club Cancun on 25 Mar,2024
Dear Terry. Receive our warmest greetings from Cancun. We are very thrilled to know Crown Paradise Club has been able to provide you an awesome stay and memorable experiences which is our main goal. Thank you for this opportunity!It will be a pleasure to welcome you back in the near future.Sincerely,The Crown Paradise Club Team.

10/10 Excellent

Korilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Crown Paradise Club Cancun on 25 Mar,2024
Dear Korilee. First and foremost, receive our warmest greetings from Cancun. We thank you very much for your comments after your following visit here at Crown Paradise Club and for the time invested to fill up the survey. We are all delighted to read you enjoyed our different services and facilities we have for our guests to have a great time.It will be a great pleasure to welcome you back in the very near future. With kindest regards,The Crown Paradise Club Team.

10/10 Excellent

Gina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families....will go again
Stayed 6 nights in Mar 2024
Response from Crown Paradise Club Cancun on 22 Mar,2024
Dear Gina. Thank you for taking the time to share your positive experience at our resort. We are thrilled to hear that you enjoyed your stay!Your satisfaction is our utmost priority, and we genuinely appreciate you choosing us for your getaway. Your feedback is invaluable, and we're delighted that you took the time to fill out the survey.We hope to have the pleasure of welcoming you back to our resort in the near future. Until then, safe travels, and thank you for being our valued guest!Warm regards,Crown Paradise Club Cancun Team.

8/10 Good

Giselle Anne Estacio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Crown Paradise Club Cancun on 25 Mar,2024
Dear Giselle. We are very thrilled to know Crown Paradise Club has been able to provide you an awesome stay and memorable experiences, which is our main goal. Thank you for this opportunity!It will be a pleasure to welcome you back in the near future.Sincerely,The Crown Paradise Club Cancun.

6/10 Okay

Daniel Nikolai

Travelled with family
Liked: Staff & service
The Crown Paradise Club Cancun was a decent resort. The rooms could use updating, and the slides were under construction the week we were there. The food was just OK, with the exception of La Piazza (the Italian restaurant), which was excellent. Overall, our stay was good, and our kids had fun.
Stayed 7 nights in Mar 2024
Response from Crown Paradise Club Cancun on 25 Mar,2024
Dear Daniel. We thank you very much for your comments after your following time here at Crown Paradise Club and for the time invested to fill up the survey. We are all delighted to read you had a great experience enjoying our different services and facilities. However, I deeply regret any inconvenience that may have arisen during your stay. We greatly value your feedback and have taken detailed note of your observations. Our primary mission is to ensure the complete satisfaction of our guests, and your feedback plays a crucial role in this endeavor.It will be a great pleasure to welcome you back in the very near future. With kindest regards,Crown Paradise Club Team.

10/10 Excellent

Luis Miguel Fontanez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un maravilloso hotel, todo el staff es super servicial y te ayudan con lo que sea. Nunca había visto gente tan amable no me encontré a nadie que no estuviera feliz por ayudar. Definitivamente volveré muy pronto ya que me encanto mi experiencia.
Stayed 5 nights in Mar 2024
Response from Crown Paradise Club Cancún on 22 Mar,2024
Estimada Luis Miguel, Queremos expresar nuestro sincero agradecimiento por haber elegido Crown Paradise Club Cancún como destino para sus vacaciones. Es un honor haber sido parte de su experiencia.Agradecemos especialmente el tiempo que se tomó para completar nuestra encuesta. Sus comentarios son fundamentales para nosotros, superar sus expectativas es nuestro principal objetivo, Apreciamos sus palabras donde destaca el excelente servicio y atención que nuestro equipo le brindó durante su estadía, con gusto les haremos llegar sus felicitaciones. Esperamos sinceramente tener el placer de darle la bienvenida nuevamente en Crown Paradise Club Cancún en sus próximas vacaciones. Estamos aquí para hacer que cada estancia sea memorable.Atentamente,El Equipo de Crown Paradise Club Cancún.

6/10 Okay

Jack, Poteau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food was average at best. Nightly entertainment was amateurish. Staff were good and room was fine.
Stayed 4 nights in Mar 2024

10/10 Excellent

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is so kind and helpful. The hotel is clean my only issue was that my A/C was not cooling well but other than that I was able to enjoy my stay.
Stayed 5 nights in Mar 2024
Response from Crown Paradise Club Cancun on 22 Mar,2024
Dear Gloria,We would like to express our sincere appreciation for selecting Crown Paradise Club Cancun as your vacation destination. It has been a privilege to be part of your experience.We greatly appreciate the time you took to complete our survey. Your feedback is essential to us, and we want to assure you that we have taken your comments into consideration. Our main goal is to exceed your expectations, and your suggestions are essential to continue improving the quality and service we provide.We appreciate your kind words highlighting the excellent service and attention provided by our team during your stay. We will gladly share your compliments with them.Furthermore, we sincerely hope to have the opportunity to welcome you back to Crown Paradise Club Cancun on your future vacations.Yours sincerely,The Crown Paradise Club Team.

6/10 Okay

Nicola, Englewood

Stayed 4 nights in Mar 2024
Response from Crown Paradise Club Team on 25 Mar,2024
Dear Nicola. We want to express our sincere gratitude for allowing us to be part of your recent vacation and for taking a few moments of your valuable time to share your experience at Crown Paradise Club. We are pleased to hear that, overall, you enjoyed your stay.However, I deeply regret any inconvenience that may have arisen during your stay. We greatly value your feedback and have taken detailed note of your observations. Our primary mission is to ensure the complete satisfaction of our guests, and your feedback plays a crucial role in this endeavor.We reiterate our appreciation for your honesty and sincerely hope that you will give us the opportunity to serve you again in the future. It would be a pleasure to welcome you back to Crown Paradise Club on your next trip.Sincerely,The Crown Paradise Club Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Crown Paradise Club Cancún on 22 Mar,2024
Dear William,Thank you for taking the time to share your positive experience at our resort. We are thrilled to hear that you enjoyed your stay!Your satisfaction is our utmost priority, and we genuinely appreciate you choosing us for your getaway. Your feedback is invaluable, and we're delighted that you took the time to fill out the survey.We hope to have the pleasure of welcoming you back to our resort in the near future. Until then, safe travels, and thank you for being our valued guest!Warm regards,The Crown Paradise Club Team.

8/10 Good

Rodney Earl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff were great. Alexis in the Buffett is AMAZING. Lots of paint on top of paint. Restaurant reservations seem impossible as they book up fast, only to show up when we did get a reservation and the place was less than half full. Our towels got stolen twice. We made it work tho. Other than that, pretty good stay.
Stayed 10 nights in Mar 2024

8/10 Good

Zdenko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed is very hard no softness at all. AC in buffet area either not working or is not there. It is to hot to eat in that area. For buffet is weird you have to stand in line and they give you table. You have to ask for coffee. There is no coffe machine for self serving. Making apointments for restoran is odd. Other then that is just fine.
Stayed 6 nights in Mar 2024

10/10 Excellent

Kyounghee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing services
Stayed 2 nights in Mar 2024
Response from Crown Paradise Club Cancun on 22 Mar,2024
Dear Kyounghee, Thank you for taking the time to share your positive experience at our resort. We are thrilled to hear that you enjoyed your stay!Your satisfaction is our utmost priority, and we genuinely appreciate you choosing us for your getaway. Your feedback is invaluable, and we're delighted that you took the time to fill out the survey.We hope to have the pleasure of welcoming you back to our resort in the near future. Until then, safe travels, and thank you for being our valued guest!Warm regards,The Crown Paradise Club Team

2/10 Terrible

Angel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We have stayed here in the past just the wife and I, which is why we booked the same resort again for our son’s birthday. The resort has a kids water section that we knew our son would love. When we arrived on a Tuesday the kids water section was closed due to a “power outage” but everything else electricity wise was working. The following day Wednesday it was also closed until later at 3pm due to “maintenance”. A lot of hotel guests with kids were upset because it had seemed as if they were lying to us. The kids section closes early and if it needed maintenance why not maintenance it during closed hours so it can be ready during regular hours of operation. We ordered room service and each time we did it took over an hour each time and we had to call numerous times to remind them. The food was good the first time we visited, this second time we went it was absolutely nasty and with female hairs in the beans. We had to eat out everyday during our stay because our son wouldn’t even eat the food and he is not picky. The margaritas or any liquor drink literally had very to little alcohol and that’s that I would tip each time. I also noticed while waiting in line the bartenders were saying comments about people that were not tipping as if it was an obligation and would say comments and laugh within themselves. I am Mexican and understand and speak spanish. To say the least we will never come back here again. We were very upset with our stay.
Stayed 4 nights in Mar 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Had a lovely vacation. Some of the amenities weren't working like the two large water slides and the zip line. Ate at the Mexican Resturant and it wasn't very good. The Italian resturant was better. Staff is generally very good but some did not speak english well at all. The beach was great with lots of waves to play in and we felt safe leaving our things there while we were in the water. Shade is a bit hard to come by. Kids stuff was a bit young for our 9 year old...better for 6 and under I think.
Stayed 8 nights in Mar 2024

4/10 Poor

Stefan

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

pelania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food people are very nice
Stayed 5 nights in Mar 2024
Response from Crown Paradise Club Cancun on 22 Mar,2024
Dear Pelania. Thank you for taking the time to share your positive experience at our resort. We are thrilled to hear that you enjoyed your stay!Your satisfaction is our utmost priority, and we genuinely appreciate you choosing us for your getaway. Your feedback is invaluable, and we're delighted that you took the time to fill out the survey.We hope to have the pleasure of welcoming you back to our resort in the near future. Until then, safe travels, and thank you for being our valued guest!Warm regards,Crown Paradise Club Team.

6/10 Okay

Robert

Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Crown Paradise Club Cancun on 22 Mar,2024
Dear Robert. We would like to express our sincere appreciation for choosing Crown Paradise Club Cancun as your vacation destination. It is an honor to have been part of your experience.We will take steps to correct the areas you pointed out and look forward to the opportunity to show you significant improvements on your next visit. We are committed to ensuring that every moment with us is unforgettable.Furthermore, we sincerely hope to have the pleasure of welcoming you back to Crown Paradise Club Cancun on your next vacation. Here we are to make every stay special.Yours sincerely,The Crown Paradise Club Cancun Team

8/10 Good

robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach with friendly helpful staff
Stayed 7 nights in Mar 2024
Response from Crown Paradise Club Cancún on 15 Mar,2024
Dear Robert. We would like to express our sincere gratitude for choosing Crown Paradise Club Cancun as your holiday destination, it has been a pleasure to welcome you. We appreciate your comments about the service provided by the staff and the time you took to share your experience. Furthermore, we are all delighted to read you enjoyed our different services and facilities we have for our guests to have a great time.It will be a great pleasure to welcome you back in the very near future. With kindest regards,Crown Paradise Club Cancún Team.

4/10 Poor

Norma Viridiana, El Paso

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I never write a review but I think it’s important the people know better before choosing this hotel. You will never found a restaurant reservation for dinner. The food in the buffets is always the same. I didn’t like it at all. I was expecting the hotel like the pictures but it wasn’t the case 👎 think two times before choosing this hotel.
Stayed 5 nights in Mar 2024

6/10 Okay

Mirnes

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, property conditions & facilities
I and my family visited this property 9 years ago everything was fantastic entertainment, food, staff and facility overall was great. This time things have changed a lot from how you reserve restaurants and buffet. To reserve restaurant you literally have 10-15 seconds every morning at 8:00am and if you don’t reserve it you will be eating buffet. Trust me buffet is not good at all staff is amazing but food is bad. Breakfast menu for children is limited. You can’t just serve donuts to children every day please bring back crêpes. You guys use to make it for children 9 years ago. If you ask me now if I would recommend Crown paradise now I honestly don’t know if I can just because way you have to reserve restaurants and buffet food. Deserts are all the same in different shapes and colors tasteless. But if I was gonna come back I would for entertainment I do have to say these guys work so hard every day with smile on their face just to entertain us guests all day and most of the night. I like to point out Abraham, Diego and one more guy is also in the Michael Jackson dancing crew he also entertains at pool with Abraham. These guys made super special stay for my family. Thank you guys from the bottom of my heart. You guys are amazing keep up the good work. Diego you are great DJ but not as good of volleyball player. Last sentence is inside joke I made with Diego I use to tell him his good DJ but bad volleyball player. When we would play volleyball at the pool. Thank you
Stayed 7 nights in Mar 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Crown Paradise Club Cancún on 15 Mar,2024
Dear Carlos. We're truly sorry to hear about your less than satisfactory experience during your stay. Your feedback is invaluable to us as we are committed to continuously improving the quality of our service for all our guests. Our utmost goal is to create memorable experiences through guest satisfaction.We hope to have the honor of welcoming you back in the near future and exceeding your expectations.Best regards,Crown Paradise Club Cancún Team.

4/10 Poor

Gulgaz B

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Crown Paradise Club Cancún on 15 Mar,2024
Dear Gulgaz. We're truly sorry to hear about your less than satisfactory experience during your stay. Your feedback is invaluable to us as we are committed to continuously improving the quality of our service for all our guests. Our utmost goal is to create memorable experiences through guest satisfaction.We hope to have the honor of welcoming you back in the near future and exceeding your expectations.Best regards,Crown Paradise Club Cancun Team.

8/10 Good

Dilianny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, the staff are super friendly and accommodating. The only thing is it’s kind of hard to make reservations for the restaurants on the property.
Stayed 3 nights in Mar 2024
Response from Crown Paradise Club Cancun on 14 Mar,2024
Dear Dilianny. We would like to express our sincere appreciation for selecting Crown Paradise Club Cancun as your vacation destination. It has been a privilege to be part of your experience.We greatly appreciate the time you took to share your experience. Your feedback is essential to us, and we want to assure you that we have taken your comments into consideration. Our main goal is to exceed your expectations, and your suggestions are essential to continue improving the quality and service we provide.We appreciate your kind words highlighting the excellent service and attention provided by our team during your stay. We will gladly share your compliments with them.Furthermore, we sincerely hope to have the opportunity to welcome you back to Crown Paradise Club Cancun on your future vacations. We are committed to making every stay unforgettable.Yours sincerely,Crown Paradise Club Cancun Team.

10/10 Excellent

Thaniel, Herriman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family-friendly, good kids club and staff members.
Stayed 7 nights in Feb 2024
Response from Crown Paradise Club Cancún on 14 Mar,2024
Dear Thaniel. Many thanks for taking some minutes of your valuable time to review your recent stay at Crown Paradise Club Cancun. We are all delighted to read you had a marvelous experience enjoying our different services and facilities we have for our guests to have a great time. Your comments have already passed on to all the team members, which are very much appreciated.Once again, thank you for your support, it will be a pleasure to welcome you back in a very near future to your second home. With kindest regards, Crown Paradise Club Cancún Team.

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Crown Paradise Club Cancun on 14 Mar,2024
Dear Jason. Receive our warmest greetings from Cancun. We would like to express our most sincere gratitude for choosing Crown Paradise Club Cancun as the destination for your most recent vacation.However, we deeply regret any inconvenience that arose during your stay. We greatly value your comments and have taken detailed note of your observations. Our primary mission is to ensure the complete satisfaction of our guests, and your feedback plays a vital role in this purpose.We look forward to having the honor of welcoming you back in the near future, so that you can once again enjoy all that Crown Paradise Club has to offer.With sincere appreciation,Crown Paradise Club Cancún Team.

6/10 Okay

Pepper

Travelled with family
Liked: Cleanliness, amenities
The food was mediocre-not good.
Stayed 4 nights in Mar 2024
Response from Crown Paradise Club Cancun on 14 Mar,2024
Dear Pepper, Receive our warmest greetings from Cancun. We would like to express our most sincere gratitude for choosing Crown Paradise Club Cancun as the destination for your most recent vacation. We deeply regret any inconvenience that arose during your stay. Furthermore, we greatly value your comments and have taken detailed note of your observations. Our primary mission is to ensure the complete satisfaction of our guests, and your feedback plays a vital role in this purpose.We look forward to having the honor of welcoming you back in the near future, so that you can once again enjoy all that Crown Paradise Club has to offer.With sincere appreciation,Crown Paradise Club Cancun Team.

2/10 Terrible

Jesús

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The truth is my honest review: 1. The most horrible thing in the world was the buffet food, terrible in bad taste, it had no flavor and few options, apart from that you had to stand in a long line to get in, the only person I want to highlight here is RUBICEL, I think the best of the hotel was his attention, I give him a 💯 and the man who served us at the seafood restaurant was very friendly too and a girl who was in the afternoons in the bar area outside, the rest I didn't see kindness in the staff. 2. The alcoholic drinks had no flavor, the truth is, very dissatisfied with this hotel. 3. I didn't see many activities, the place was very quiet, there wasn't much music. 4. I don't recommend this hotel if you want to eat good food.
Stayed 3 nights in Mar 2024

4/10 Poor

Monica Christina

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The concierge female wasn’t very helpful at all and very rude, the check in staff did not share any information about the resort such as adult only areas where the spa was located when having questions no one would answer the phone and my room was missing from lamps to what it was supposed to be a champagne bottle or flowers
Stayed 4 nights in Mar 2024
Response from Crown Paradise Club Cancun on 22 Mar,2024
Dear Mónica Christina. We would like to express our sincere appreciation for choosing Crown Paradise Club Cancun as your vacation destination. It is an honor to have been part of your experience.We especially appreciate the time you took to complete our survey. Your comments are critical to us, and we want you to know that we have taken them into consideration.We will take steps to correct the areas you pointed out and look forward to the opportunity to show you significant improvements on your next visit. We are committed to ensuring that every moment with us is unforgettable.Furthermore, we sincerely hope to have the pleasure of welcoming you back to Crown Paradise Club Cancun on your next vacation. Here we are to make every stay special.Yours sincerely,The Crown Paradise Club Cancun Team

10/10 Excellent

Florency

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Crown Paradise Club Cancun on 14 Mar,2024
Dear Florency. Thank you for taking the time to share your positive experience at our resort. We are thrilled to hear that you enjoyed your stay!Your satisfaction is our utmost priority, and we genuinely appreciate you choosing us for your getaway. Your feedback is invaluable, and we're delighted that you took the time to fill out the survey.We hope to have the pleasure of welcoming you back to our resort in the near future. Until then, safe travels, and thank you for being our valued guest!Warm regards,Crown Paradise Club Cancun Team.

8/10 Good

Alfonso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinning options was good
Stayed 5 nights in Mar 2024
Response from Crown Paradise Club Cancun on 22 Mar,2024
Dear Alfonso. Thank you for taking the time to share your positive experience at our resort. We are thrilled to hear that you enjoyed your stay!Your satisfaction is our utmost priority, and we genuinely appreciate you choosing us for your getaway. Your feedback is invaluable, and we're delighted that you took the time to fill out the survey.We hope to have the pleasure of welcoming you back to our resort in the near future. Until then, safe travels, and thank you for being our valued guest!Warm regards,The Crown Paradise Club Team

10/10 Excellent

JESUS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from Crown Paradise Club Cancún on 14 Mar,2024
Dear Jesus. Thank you for taking the time to share your positive experience at our resort. We are thrilled to hear that you enjoyed your stay!Your satisfaction is our utmost priority, and we genuinely appreciate you choosing us for your getaway. Your feedback is invaluable, and we're delighted that you took the time to share your experience.We hope to have the pleasure of welcoming you back to our resort in the near future. Until then, safe travels, and thank you for being our valued guest!Warm regards,Crown Paradise Club Cancún Team.

6/10 Okay

MONICA JANETTE

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The propriety is good but need upgrade
Stayed 4 nights in Feb 2024
Response from Crown Paradise Club Cancun on 22 Mar,2024
Dear Mónica Janette, Receive our warmest greetings from Cancun. We would like to express our most sincere gratitude for choosing Crown Paradise Club Cancun as the destination for your most recent vacation. Your kindness in answering our satisfaction survey fills us with joy. It is gratifying to know that you enjoyed your stay and memorable moments. However, we deeply regret any inconvenience that arose during your stay. We greatly value your comments and have taken detailed note of your observations about the property. Our primary mission is to ensure the complete satisfaction of our guests, and your feedback plays a vital role in this purpose.We look forward to having the honor of welcoming you back in the near future, so that you can once again enjoy all that Crown Paradise Club has to offer.With sincere appreciation,Crown Paradise Club Team

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Crown Paradise Club Cancún on 14 Mar,2024
Dear Tammy. Thank you for taking the time to share your positive experience at our resort. We are thrilled to hear that you enjoyed your stay!Your satisfaction is our utmost priority, and we genuinely appreciate you choosing us for your getaway. Your feedback is invaluable, and we're delighted that you took the time to share your experience.We hope to have the pleasure of welcoming you back to our resort in the near future. Until then, safe travels, and thank you for being our valued guest!Warm regards,Crown Paradise Club Cancun Team.

6/10 Okay

Bojana

Liked: Staff & service
Stayed 6 nights in Jan 2024
Response from Crown Paradise Club Cancun on 22 Mar,2024
Dear Bojana. We would like to express our sincere appreciation for choosing Crown Paradise Club Cancun as your vacation destination. It is an honor to have been part of your experience.We especially appreciate the time you took to complete our survey. Your comments are critical to us, and we want you to know that we have taken them into consideration. Exceeding your expectations is our main goal, and your suggestions guide us to constantly improve the quality and service we provide in order to deliver truly memorable experiences.Furthermore, we sincerely hope to have the pleasure of welcoming you back to Crown Paradise Club Cancun on your next vacation. Here we are to make every stay special.Yours sincerely,The Crown Paradise Club Cancun Team

10/10 Excellent

Allyson, Forest City

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Crown Paradise Club Cancún on 7 Mar,2024
Dear Allyson. We sincerely appreciate you choosing Crown Paradise Club Cancun for your vacation and for sharing your valuable feedback.We look forward to having the pleasure of welcoming you back in the near future. Please feel free to reach out if you have any further requests.Best regards,The Crown Paradise Club Cancún Team.

8/10 Good

Harinandan

Travelled with family
Liked: Property conditions & facilities
This resort was a family friendly. Activities were great and staffs were very welcoming and nice. One bad experience: we bought tour and adventure activities from its hospitality desk: Ocean Adventure. The person Carlos at the desk explained all well but adventure company scammed us and didn’t care about our safety, only cared about their charge. I highly recommend not to buy any tour and adventure from this desk. Do more research before buying any tour at the hotel desk.
Stayed 5 nights in Feb 2024
Response from Crown Paradise Club Cancun on 7 Mar,2024
Dear Harinandan. We sincerely appreciate you choosing Crown Paradise Club Cancun for your vacation and for sharing your valuable feedback. We are pleased to hear that you enjoyed the diverse activities.Furthermore, we apologize for the inconveniences you experienced with Ocean Adventure Company. We will consider your suggestions regarding the service and the safety of our guests. Your observations are valued, and we will share them with the relevant departments to address these areas of opportunity.We look forward to having the pleasure of welcoming you back in the near future. Please feel free to reach out if you have any further requests.Best regards,The Team at Crown Paradise Club Cancun

8/10 Good

navdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Crown Paradise Club Cancun on 14 Mar,2024
Dear Navdeep. We would like to express our most sincere gratitude for choosing Crown Paradise Club Cancun as the destination for your most recent vacation. Your kindness in sharing your experience, fills us with joy. It is gratifying to know that you enjoyed your stay and memorable moments. However, we deeply regret any inconvenience that arose during your stay. We greatly value your comments and have taken detailed note of your observations. Our primary mission is to ensure the complete satisfaction of our guests, and your feedback plays a vital role in this purpose.We look forward to having the honor of welcoming you back in the near future, so that you can once again enjoy all that Crown Paradise Club has to offer.With sincere appreciation,Crown Paradise Club Cancun Team.