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Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Awards and Affiliations
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
Gran Meliá Caracas's opulent lobby features a grand atrium, crystal chandeliers, and a piano bar. Guests choose from 6 restaurants and lounges with cuisines ranging from Japanese to Mediterranean. Room service is available 24 hours. The hotel's health club offers a fitness center, spacious spa tub, sauna, steam room, and spa services. A rock-lined fountain spills into the hotel's outdoor pool.
Accommodating up to 1,250 guests, event facilities include meeting rooms, exhibit space, and banquet facilities. A business center provides faxing, printing, copying, and translation and secretarial services. Wireless Internet access is available throughout the property (surcharge). Other amenities include concierge services and chauffeur service. The hotel also offers on-site parking (surcharge). A private heliport is located on the hotel's rooftop.
Rooms
Guestrooms in Gran Meliá Caracas provide city or mountain views. Amenities include TVs with satellite channels and pay movies, in-room safes, desks, and minibars. Bathrooms have phones and jetted tubs.
Located on floors 14 and above, Royal Service rooms feature turndown service, a pillow menu, and butler service. Royal Service rooms also include access to an executive lounge offering express check-in/check-out service, daily Continental breakfast, and evening cocktails.
Room Amenities
Dining
Mediterraneo - Adjacent to the hotel's outdoor pool, with indoor and outdoor terrace dining. Mediterranean cuisine.
Prosciutto - Open-air Italian restaurant serving lunch poolside. Mountain views.
L'Albufera - White tablecloths, Spanish tiles, and live entertainment. Dinner includes Spanish wines and tapas.
Sumire - Japanese restaurant with sushi bar and full hibachi menu.
Lobby Bar - Located under the hotel's atrium amid crystal chandeliers and Oriental tapestries.
Recreation
Gran Meliá Caracas offers a fitness center with cardio equipment, steam room, sauna, and oversized spa tub. An outdoor pool features a fountain and waterfall.
The recreational activities listed below are available either on site or nearby; fees may apply.
Showing 1 - 8 results (of 8)
out of 8 reviews
“Fantastic hotel”
The service at the Gran Melia was second to none. Our luggage was delayed in Europe and we didn't get it back for 30 hours. The concierges went out of their way to help us get it back and the whole service team were excellent in many other ways. Room service was wonderful - good portions for good value, actually better than the restaurants on site. Maintenance and quality of the hotel and rooms also fantastic. Altogether a five star experience.
“Very good and so nice hotel”
Gran Melia is a very good hotel. Facilities are quite good and the decoration of rooms is so beautiful. I recomend this hotel for a family, or those people who are looking for a confortable stay.
“GREAT HOTEL; WISH IT COULD BE MOVED TO A BETTER AREA”
Loved the breakfast buffet. Hotel staff are friendly and helpful. The large swiming pool and fully equipped fitness center and sauna are nice also. It's not a safe area for walking at night however. If you need to get out of your room and walk around, go to the Centro Recreo Shopping Mall next door.
“Great Hotel”
Really nice hotel in Caracas. Surrounding area is not that great, but that bad either - we walked around during the day with no problems. A large mall is adjacent to the hotel and worth checking out.
“Nice place”
A pleasant place to stay. Only major gripe: room carpet shoddy in places and not vacuumed over my entire stay of six nights. Great, but expensive, buffet at the in-house restaurant. Handy shopping mall next door.
“too shiny”
apart from location in town: good
“Dirty, very bad location, avoid it”
The room was stinking, very dodgy place, avoid
“Please try to avoid this hotel !!”
Close to horrible. The hotel is old and seems to have very poor maintenance. Actually it looked like in some decades they did their last maintenance investment. Dirty carpets, room not clean at all, etc. On the other hand the service is very porr as well. Many employees at the front desk doing nothing. Approaching the front desk with a small inquiry could mean at least half an hour betwenn waiting time and talking to these people.... First evening when taking a shower I noted there were no towells available so I had to take the little ones (hand washer). I complained and it took almost a full day to receive 2 towells. The second day the towels at the hand washer were "gone".... Summarizing I will try to avoid this hotel in the future as it is not cheap at att and for me it's cost-benefit relation is extremely poor.
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Showing 1 - 8 results (of 8)
The preferred airport for Gran Melia Caracas is Caracas (CCS-Simon Bolivar Intl. of Maiquetia) - 17.8 km / 11 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
