"Location is excellent and the staff are genuinely lovely — warm, helpful, and a true highlight of the stay. Unfortunately, that’s where the positives end for me.
🛏️ Room Design — The room layout is a serious problem. One bed is fine, but the second requires you to literally climb over the mattress to get in and crawl out the other side. There is roughly 20cm of space between the bed and the wall, made worse by a raised platform that makes it near impossible to squeeze through. This is a significant design flaw that should be clearly disclosed in the room description. It may be manageable for younger, agile guests, but for elderly travellers like myself, it was genuinely uncomfortable.
🍳 Breakfast — Disappointing. Five rigid set options with no substitutions, served in what felt like an automated fashion. It lacked the warmth and variety you’d expect from a hotel breakfast.
📞 Post-checkout Contact — When I accidentally left my charger behind, reaching the hotel proved almost impossible. They provide a single international phone number that is extremely costly to call from overseas, and a FAX number — in 2026! This needs to be urgently addressed.
🎉 Lobby — The small lobby functions more as an event venue than a hotel lobby. Live DJs and parties on weekends make it unsuitable for guests looking to unwind. This should be clearly stated upfront so guests can make an informed choice.
Five days here was a frustrating experience overall. However, the staff deserves five stars."