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Reviews of Days Inn & Suites by Wyndham Pigeon Forge

2 out of 5
Days Inn & Suites by Wyndham Pigeon Forge
3206 Parkway, Pigeon Forge, TN

Reviews

6.4
Rating 10 - Excellent. 198 out of 1003 reviews" "
Rating 8 - Good. 262 out of 1003 reviews" "
Rating 6 - Okay. 199 out of 1003 reviews" "
Rating 4 - Poor. 181 out of 1003 reviews" "
Rating 2 - Terrible. 163 out of 1003 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night time staff and manager was awsome
Stayed 1 night in Mar 2024

4/10 Poor

linda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No breakfast. When we checked in, they told us breakfast hours. Then told in morning, no breakfast!☹️
Stayed 1 night in Mar 2024

4/10 Poor

Kiera

Travelled with partner
Disliked: Amenities, property conditions & facilities
Lights did not work in the bathroom or above the vanity outside of the bathroom. Only half of the outlets worked in the room. The room was very clean.
Stayed 1 night in Feb 2024

2/10 Terrible

James and Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was a putrid smell in that was unbearable. The toilet, sink ans floors were dirty. I just checked out of the property. There was no way I could sleep there. I wasted $300.
Stayed 1 night in Feb 2024

6/10 Okay

Marcus

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
There are doing remolding and also when we laid down in the bed the head board fell off the wall
Stayed 1 night in Feb 2024

4/10 Poor

linda

Travelled with family
Disliked: Staff & service, property conditions & facilities
Was not as clean as previous stays.

6/10 Okay

Adelia

Travelled with family, Travelled with group
Liked: Amenities
Very loud on main road, some construction was going on but it wasn’t unbearable. Room itself was decent, not overly nice, but cheapest in the area.
Stayed 2 nights in Dec 2023

4/10 Poor

Deborah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I have stayed in 3 star hotels before, and I don’t know if this would even qualify as a 2 star hotel. The chain for the door was broken off. There were stains on the bedskirt. The bathtub had pieces of the finish broken off (if that is the correct term) in multiple areas. The shower head was disgusting. There were weird stains on the bathroom walls. Also, the floor (not carpeted, did not feel clean.
Stayed 1 night in Jan 2024
Response from Front Desk on 18 Jan,2024
We sincerely apologize for the disappointing experience during your stay. Your comfort is our priority, and we're actively addressing issues raised. Renovations are underway to enhance overall quality. We value your feedback and hope for the opportunity to welcome you back, showcasing improvements for a more enjoyable stay. Thank you for your understanding.

6/10 Okay

Kenneth

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Desk on 18 Jan,2024
Hi Kenneth, Hope you are well!"Thank you for sharing your feedback with us. We appreciate your input and would love to understand more about your experience. If there are specific areas where we can improve or if you have additional comments, please feel free to share. Your satisfaction is our priority, and we hope to welcome you back for an even better experience in the future."

10/10 Excellent

Marva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and the staff was always very nice
Stayed 2 nights in Dec 2023
Response from Front Desk on 18 Jan,2024
Hie Marva,"We're thrilled to hear that you found our hotel very clean, and we appreciate your kind words about our friendly staff. Providing a clean and welcoming environment is our commitment, and we look forward to serving you with the same level of excellence during your future stays. Thank you for your positive feedback!"

2/10 Terrible

arlene

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay was a total of 4 days and our room never got cleaned nor were to bed changed. the beds have a strange smell. The shower was very dirty especially the air vent, severely dirty covered with dusk. Beds & pillows are super old and not comfortable. Disappointed with the stay and was forced to stay as per surrounding hotels had no vacancy due to the holiday
Stayed 4 nights in Dec 2023

6/10 Okay

tree

Liked: Cleanliness, staff & service
It was fine, but the chair in the room was very uncomfortable and the go karts across the street were very loud until 11 pm.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nathaniel

Stayed 1 night in Dec 2023

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There is a limited area for you to park in if you drive a full sized vehicle. 2 of the lights in our room didn’t work. The bath tub had stuff in the bottom of it. There were loose potato chips around the AC unit. Our floor was full of dirt. But the door locked and the heat worked so I guess that is a positive.
Stayed 1 night in Dec 2023

6/10 Okay

William

Disliked: Property conditions & facilities
The property is very dated and there is a lot of deferred maintenance. There was mold above the toilet and shower area and above the sink area. There was a trip hazard between the bed and dressing area where the flooring is sticking up. The paint was flaking off the ceiling above the room entrance door. The outside trash cans were overflowing. Two of the three days we were there, there was no breakfast. We were told the breakfast staff did not show up. The highlight of our stay was the heat worked well in the room and the shower had hot water and a good shower head.
Stayed 3 nights in Dec 2023

6/10 Okay

Susan

Stayed 3 nights in Dec 2023
Response from Priya on 18 Jan,2024
Hey Susan!Thank you for choosing Days Inn for your stay, and for taking the time to provide your feedback. We're pleased to hear that you had aspects of your stay that you enjoyed.Your rating of 3 out of 5 is important to us, and we'd love to learn more about your experience. If there are specific areas where we can improve or if there's anything that didn't meet your expectations, please don't hesitate to share. We are committed to ensuring our guests have a wonderful stay, and your input helps us achieve that.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm regards,

4/10 Poor

Caleb

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Benjamin

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs
My wife and I got a room 109 at this place when we first got there it were mold all over the ceiling and the tub was so nasty like someone had poured dirt in the tub, my wife was tired so she laid on down but woke up later itching all over, it was full of bed bugs on both beds we didn't see them at first. And we reported to the front desk because we had to checkout and go to another hotel.Please don't stay there because of they is so nasty. Unless you like sleeping with bed bugs
nasty tub
mold on ceiling
bites from the bed bugs
bed bug
Stayed 3 nights in Dec 2023

8/10 Good

Margretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay… filthy
Have to be shown 4 rooms before we found one with a toilet seat in the bathroom. Poo on the floor… vomit on the side of a bed… untiture broken… drawers missing… dirty walls dirty plugs… socks black on the bottom from walking on the floors… ac unit rusted and sputtering… fowl smell coming from it…tv is grainy like foggy to watch. Phones don’t work… chain locks broken off… dinks dirty… open towls to have black crinkled hairs in them…. Guests were getting their rooms keyed to other ppl. Was woke at 1:30 am to 2 girls trying to walk in… luckily for them they didn’t make it in the room… then the front desk called to wake the entire room up but we cudnt hear,on the broken phone… so she came to the door to wake us up ALLLL the way… for their stupid mistake. Staff is yucky… health board should do SOMETHING.
Spit up down side on nightstand and on the floor
Sticky quid on nightstand
Headboard broken nails sticking out
Chain lock broken… hole n door.. was someone shooting at the door
Stayed 2 nights in Dec 2023

8/10 Good

Gerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid motel for the weekend
Solid weekend stay. Wouldnt call it luxury and it was a little outdated, not a problem for us though. No bugs, clean room. We were out doing things from morning to night so only really there to sleep. Trolly stop is right beside the motel but during warmer times it's so close to so many things you could walk. Breakfast was a good selection and there was a lady refilling and keeping the food area clean the whole time.
Stayed 2 nights in Dec 2023

4/10 Poor

Brittany

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! To start with, they had to move us rooms because the lights didn’t work in the first room they gave us, the girl at the front desk asked us if “we had to be moved rooms”, obviously yes, it’s pitch black in there. The second room they put us in wasn’t much better, but it was late and we’re hours from home and we didn’t have any other options in our price range so we had to stay. The place is extremely dirty, you couldn’t walk on the floors barefoot, it would leave your feet black and you could feel all the dirt on the floor. The walls were missing paint and very badly patched in multiple spots. There was hair in the shower and the shower wall was cracked in multiple spots. The bed sheets and blanket were stained all the pieces. We had no towels given to us at first. The mini fridge and microwave were absolutely horrendous. The “elevator” sounded like it was about to fall apart. There is no “fitness room” like they claim. Half the doors are missing the numbers on them. It was an all around rough experience. Would not recommend to anyone. The only “good” thing about our room, was there was no bugs and we were close to everything.
Stayed 2 nights in Dec 2023

4/10 Poor

crystal

Disliked: Cleanliness, property conditions & facilities
Nasty smell
The smell in the room was horrible. We had to get air freshners to help tolerate it
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
This hotel used to be nice but it has went downhill terribly. The toilet clogged up the first time we used it. The roof was also leaking from someone using the jacuzzi in the room above us. It was so bad that we checked out early and found a different hotel.
Stayed 3 nights in Dec 2023

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice. The property is outdated, and dangerous for those who have children and handicapped. My parents room and mine were double booked by the property. Which put my handicap mother in a wheel chair on the 3rd floor. The elevator stopped working twice, so my parents had to wait for it to be fixed before being able to go downstairs. The parking lot was occupied by the near restaurants customers. What’s the point of having a parking permit when the hotel permits other businesses customers to use all of the parking. There was only 2 handicap parking spots. The plumbing fixture in the showers were not working properly in both rooms. After turning on the shower faucets, water spewed from around the fixtures. When a hotel offers handicap accessibility rooms that means being able to get into a shower as well. A bar mounted on the bathroom wall does not mean handicap accessible. Breakfast was advertised as being complimentary by the hotel, which would have been great if there were someone there to provide for it. The staff was nice. The bed was comfortable. (The hotel was fully booked, so no one could change rooms). Just because you have Days Inn on your building does NOT mean that you have a good quality hotel. I’m ashamed of the Days Inn brand and Wyndham for agreeing to be apart that is hotel. We will NOT be returning. The parking is very compact and close to the adjacent road. Very dangerous for the handicap to maneuver in close proximity to the road
Stayed 2 nights in Dec 2023

4/10 Poor

Sheree, N. Wilkesboro

Disliked: Cleanliness, staff & service, property conditions & facilities
No maid service, tv didn’t work first day, no promised breakfast due to staffing!
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Staff & service, amenities
The rooms could use some updating, need more parking spaces, staff were amazing and friendly.

8/10 Good

Ruben

Stayed 6 nights in Oct 2023

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
We had to move rooms because the fridge was defrosting and leaking all over the floor! Channel 2 and 12 had no volume and watch 48 hours all the time! We were there a week and NEVER got room service! Phone in the room didn’t work to call front desk to report a fight and loud noise next to us at 1:30 in the morning
Stayed 6 nights in Nov 2023

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Terry

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Morgan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Poor water pressure, hard mattresses and cheap pillows. Room was clean and otherwise nice
Stayed 2 nights in Nov 2023

2/10 Terrible

Kimberley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, food still on floor from another persons stay, found drops of dried blood on one bed, just removed that bedding and woke up to bed bugs. My 80 year father fell out of tub because shower curtain was long and come off rod. Took pictures of everything I found in the room to show an unprofessional service man who checked my family out and didn’t even apologize! We had 3 rooms that were all dirty, but my family was to exhausted to see all the filth at night after driving 4 hours!!
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not bad for short stay
Overall not terrible. Location is very close to go kart track which you can hear and does not close until midnight. Bathroom could use a remodel (chipped paint in shower and sinks).
Stayed 2 nights in Nov 2023

2/10 Terrible

Betty

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent less then two hours in the room by midnight we found a bed bug. Took it to the front desk the clerk said it was a bed bug. She was rude. I asked what we were to do she said she couldn’t put us in another room we would caring them there I replied the. We would take them home with us. So at 12:30 am we are in the vehicle head back home on our 3 1/2 hour drive home. AwY for 23 hours. I was told I would get. Refund so far I haven’t seen it.
Stayed 1 night in Nov 2023

10/10 Excellent

Merry

Stayed 2 nights in Nov 2023

4/10 Poor

Noemy, Fort Payne

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not as expected, jetted tub had burn marks when the property is a non smoking area, the bed was missing some screws, the plug for the fireplace was burnt along with the wall plug-in, and the fridge had a big ice ball thawing and leaking all over the inside of the fridge.
Stayed 2 nights in Nov 2023

10/10 Excellent

BEVERLY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to restaurants and shopping. Was clean and we felt safe.
Stayed 1 night in Nov 2023

4/10 Poor

Donna

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Parking was horrible. They share with a very busy restaurant. The advertis a full breakfast and have coffee only. This was one of the reasons we booked the place large family to save a few bucks. Definitely not worth the money
Stayed 1 night in Nov 2023

6/10 Okay

Donald

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was not comfortable. The floor felt dirty just walking on it. Shower area had peeling paint and did not feel safe and clean. The elevator did not feel safe either.
Stayed 2 nights in Nov 2023

4/10 Poor

LASHONDA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was comfortable, but the room was dirty there was literally chips on the floor and in the window unit. There was no security chain to lock the door. And it definitely needs updating
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bugs
The hotel was nothing like the pictures. The bathroom was dirty and there were roaches.
Stayed 2 nights in Nov 2023
Response from management on 20 Nov,2023
We apologize for the discrepancy between the pictures and your actual experience. Cleanliness is a top priority, and we regret that the bathroom did not meet our standards. We take reports of pests seriously and will address this issue promptly. Please reach out to our team directly so we can address your concerns and make amends. Your feedback is important, and we appreciate your understanding.

6/10 Okay

Kimberly

Stayed 1 night in Nov 2023
Response from management on 20 Nov,2023
Thankyou for taking your time and giving us feedback. We will try our best to improve your stay in future, Hope to see you again.

2/10 Terrible

leissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There was water that keep appearing in the floor and the floor was coming up in places if the restaurant next door was open you didn’t have room to back out of the parking space
Stayed 2 nights in Nov 2023