Interior

Reviews of Hershey Lodge

Hershey Lodge
And University Dr Rr 422, Hummelstown, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 58 reviews" "
Rating 8 - Good. 24 out of 58 reviews" "
Rating 6 - Okay. 11 out of 58 reviews" "
Rating 4 - Poor. 3 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Marymor, Boca Raton, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but could be better
It's the little things count an Hershey Lodge falls short. My pet peeve in higher end hotels is the bottom sheet not fitting properly, and the ones in HL don't. The bottom sheet is not big enough, therefore does not tuck in securely which makes for uncomfortable sleeping conditions. Plus, I do not want to end up sleeping on the mattress pad! I also found it noise from the hall to be quite loud. Another issue is that the lighting in the room is dull. It would be nice if the room were a little brighter.

8/10 Good

Norma, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, conveniences were a plus!
I did like our stay. The shuttle service to the different Heshshey attractions was VERY convenient! I only gave it 4 stars because although the lodge was nice and the rooms were nice the price I paid was not worth it. I guess it was the time (last weekend in August) of year but I still think it was overpriced! I expected more for the money! Free breakfast would have been nice.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
five seconds of summer concert at hershey stadium
the check in time is very late 4pm while check out is early at 11am. the staff was very young and friendly, we had room service and it was good and delivered quickly due to the late check in and time of our concert. the hotel did offer a free shuttle to the stadium which worked out well. The room was small for the price and the bathroom had some broken handles. Hershey offers many hotels, so next time i will pick a cheaper hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here for a conference. The facility was very nice, however Expedia stated that they had payed the hotel in full and my printout stated that as well. When I arrived, I was only reserved 1 night. The hotel was able to fix the problem quickly and it was most appreciated.

10/10 Excellent

joy, phoenix, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations and so convenient to Hershey!
Loved the convenience to Hershey Park. It was so easy to hop on the bus to travel to and from the park. The Hotel has some great amenities that unfortunately we did not have the opportunity to enjoy. Maybe next time!!! Our stay was too short!!

8/10 Good

tee, morris county nj

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
not clean as clean as many other places.
The first thing was the heavy dust everywhere. All the furniture behind and on light fixtures. I had to take a damp cloth to everything! After I did that unpacked our things I noticed behind the wall unit about 5'ft x 2 1/2 wide 4'ft long there was dirty socks behind it!!! Not ours!!!!! Really really gross! The lights in the bathroom over the mirrors look like even worse. However the staff was very sweet,and the offer a shuttles to the park witch is great! the parking at the park cost $15.00 to park a great distance from gate. Or V I P $25.00' also the pool and extras are not central located in hotel...

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Over Priced Not Much For The Money...
Very over price and not worth it just because kissEd on wall paper in bathroom and on the sheets . Think you are staying in the lodge but put you in a room in the last building. Also far from the park.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done. Above anything else you can find in Hershey pa.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hersey lodge
The Hershey lodge was very clean my only complaint was that check in process took forever when we got there, the hot tub was not working and the room layout was to far from things such as the elevator lobby resturaunts and recreation facilities

4/10 Poor

Sara, PA

Disappointing Experience
Our experience started out as a great one at the lodge with a terrific nights stay and terrific banquet there, but that changed quickly. I had tried well over a month in advance to make a reservation for 2 nights, but was told only one night was available, but when I went online, the other night was available. I booked one night over the phone and then booked the second night online since I was told on the phone the second night was not available. We heard great things about the lodge, so we really wanted to be able to stay there both nights. Upon check in, I tried talking to the front desk about our situation but was quickly told they were unable to even look at tomorrow night's reservations, so they were unable to help me out with that and I would have to come back in the morning, which was going to be a very busy day for us. My husband went to talk to the front desk at 6:30 am to try and discuss our situation, and he was told that we would have to switch rooms since we made the reservation in two different ways, which was not our fault. We then had to stand in line for over 30 minutes the following day to check back into the lodge. At that point, there were screaming children running uncontrollably through the lobby with no parents or staff there to ask them to stop. It was so bad that our 88 year old grandmother was almost knocked over by some of them. The noise at 11 pm and 7 am was AWFUL with children screaming through the hallways and using noise makers.

6/10 Okay

melissa

Liked: Cleanliness, staff & service, room comfort
Hot tub malfucntion
The Hershey lodge is very nice and clean however it is so vast and big that it take you forever to get your room' pool, and lobby. The hot tub on the first day was broken down and it took them quite some time to fix the hot tub . One of the reasons I came to the lodge was cause of the pool and hot tub. I could have gone some place cheaper and some place and a place that wasn't so vast that you would get lost

6/10 Okay

Eleonor, Washington

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No place to eat
This was an nice place for kids. The rooms are Clean and comfortable. But they have only three restaurants for a huge hotel. One of the restaurants were reservation only, the second one had 50 mins waiting line and the third one was way too pricey. They charge a visit to the hershey gardens wich were only dirt and dry bushes since the weather conditions did not where good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Success!
The Hershey Lodge was an excellent place to stay! The staff was friendly and helpful! If you're not going to the park there are plenty of activities at the lodge as well as in the area. Highly recommended as a family friendly place to stay!

6/10 Okay

Dawn, Maryland

Not worth the price.
The hotel was fine, though too big for my tastes. I think it is overpriced for what we got. Should at least have a continental breakfast!

10/10 Excellent

family cruise d, Quakertown, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here to see a show at the Hershey Theatre
Great getaway. The staff is wonderful and polite, very professional. Clean and comfortable.

10/10 Excellent

LInda, Levittown, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Hershey
The Lodge is conveniently located not only to the park but to downtown Hershey as well. The staff is wonderful, offering many services not available anywhere else such as free valet parking, discount tickets and arranging transportation. The restaurants located in the Lodge offer a wide variety of food and was not as expensive as expected for such a resort. Getting a free Hershey bar on check-in was a great surprise!

10/10 Excellent

jim, philly burbs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect for visiting hersey park
very comfortable and handy to the park lots for kids to do

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The Lodge was adequate, but was not exceptional in any way. The cost for the room seemed high given the quality. Staff was excellent, though.

4/10 Poor

Nancy, Hamilton, ON

Liked: Cleanliness
Disliked: Staff & service
Not worth the money!
Lack of restaurant staff....waits were 30 - 40 minutes at off-peak times, even though the restaurants were half full. Somehow we had booked two rooms, so after 20 minutes to check-in we were given one; it was across from the elevator, vending machines, ice machine and by the door. Their patrons do get ice @ 7am. Very noisey. Perhaps the other room would have been quieter. We ended up driving to the park since we would have had to wait for at least 3 shuttle buses. The pools weren't heated....73 degrees we were told - really this is PA not Florida. We have stayed at the Hershey Hotel....what a treat, just beautiful although pricey. This too was pricey but disappointing from the get-go. Would not go back to this hotel.

10/10 Excellent

Grace, A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect place. very close to all hershey places
love the place! my whole family loved it. will definitely come back!

10/10 Excellent

ricky, maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The true experience of Hershey
if you're going to go to Hersheypark and you're going to stay overnight, you have to stay at one of the resorts, really completes the whole experience. I went with my wife, the lodge has a. Rose petal turndown with chocolate covered strawberries, when I went to set this up..... They had me running back-and-forth from concierge to the front desk in nine of them really knew what the cost of anything was never called all over the place to find out... But when they finally got together they really have the room perfect!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was busy. The shuttle service to to park was convenient. The staff was very helpful. My kids 10 and 7 liked the free mini golf. We would stay here again.

6/10 Okay

Leslie, philadelphia

Liked: Staff & service
Decent hotel
The hotel is huge. We kept getting lost trying to get from the room to the lobby We had to continuously look at a map. Rooms are a bit old. Wallpaper was peeling in areas. For the price it's ok. The hotel restaurants we went to were more like eating in a cafeteria - food wasn't anything great.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It's a great hotel in a really good location. The staff are really friendly and the accomodations are clean and comfortable. Loved all the little touches like the Hershey Kiss sheets and wallpaper. And the chocolate scented bathroom products were awesome. The pool was also enjoyable.

6/10 Okay

Verified traveller

Disliked: Room comfort
Don't expect bang for your buck.
Staff was pleasant Grounds were well kept. Rooms were small. I expected more for the price.

8/10 Good

fabulous, new York queens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night at heshey lodge
Stay at heshey lodge was fantastic my only issue is that they should include breakfast instead of the heshey garden tickets but my room was fantastic 2541, enjoyed the pool and golf and theme park.

8/10 Good

tiffany, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place

8/10 Good

Verified traveller

Disliked: Cleanliness
Close but no cigar
nice hotel, but for the price of a 4 star hotel you expect more. Rooms smaller than expected, walls were dirty. Staff was OK seemed put off when asked basic questions. The pool had an issue and it had to be drained. Overall good, but could have been better for the price.

10/10 Excellent

kim, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun for the entire family! Love the amenities.
My 11 and I year old had a great time. Would definatley come again. Martinis were great and you can keep the glass, yea!

8/10 Good

ackie, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel if you're not up for Hershey Hotel
We always stay here when we pass through the Harrisburg area. It's a large hotel with comfortable, clean rooms and an exceptionally helpful staff. The Hershey Bars at the front desk are nice too.

10/10 Excellent

Rebecca, Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lodge/resort with many amenities.
Loved all the chocolate nuances in the hotel from the naming of the rooms to the Hershey kisses on the wallpaper and sheets. Chocolate left on you bed after the room is serviced. Restaurants in hotel were reasonably priced, Bears Den, Hershey Grill and Café Cocoa were convenient and easy to use. We normally don't stay at hotels in this price range but getting a deal on Expedia made it more affordable. The pool had a lifeguard which is something you never see at a hotel. Reese's and Hershey bar made appearances to take pictures with the family. Really enjoyed every aspect of this hotel and do not regret spending a little extra to stay here over the chain hotels in Hershey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it
Had a great time Wished we had longer time there The room was beautiful the staff extremely nice. The staff that check Julian very helpful

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
HORRIBLE!!!! Stay away from thos place!!!!
1) took us forever to find this place! Wrong address in the internet and very poor directions/signs getting to and in the the hotel property 2) asked in the front desk for a inside room Twice, and what do u know? When we found our room it was outside!!! It was so noisy and the smell of crap everywhere in that area, when back to the hotel to hear the girl at the front desk say to me "i told u it was outside!!!! give me a break!!!! (When we checked im I overheard another staff member saying they were very busy for the weekend and the rooms weren't ready, at 7pm!?? Really?!) 3) when we finally arrived to the room we originally asked for (in the tower) our room was very "smelly" but we didn't know what it was, an hour or so later i opened the cooler to put my water in and SURPRISE!!! Full rotten leftovers (source of the smell) big wow 4) the attitude the staff has; "take it or leave it" really amazed me!!!! Do not spend you money in a place like this, i had a terrible experience.

8/10 Good

kim, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was beautiful... However we booked our holiday vacation weekend almost 3 months in advance and were asked to be near the pool because we have 4 young kids...ate rooms were in the "5th Ave" block which I would never recommend because the only way you can get into the "hotel" is to walk outside in the cold...we were disappointed in that...otherwise the hotel was clean & the staff was very pleasant...

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

kim, north huntingdon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lodge was beautiful, so much to do.
Beautiful atmosphere, so much to do, so many restaurants- the food was great. And the staff- all very friendly and caring about each pwrson having a wonderful experience!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay; especially with kids!
Wonderful place to stay. We always have so much fun the weekend before Thanksgiving! There is a lot of kids activities and character appearances at the Lodge. They have a beautiful fireplace and Christmas Tree...great for card photos! The rooms have always been very clean and I feel right at home there. My girls always love to put on their jammies after a long, cold day in the park and grab some hot cocoa from the Cocoa Beanery and sit in the lobby by the fireplace to warm up and play some games. Indoor pool is great! Hersheypark Candylane is so much fun! The Hershey Gardens and The Hershey Story Museum are great and the added compliementary tickets make it even better! Outlets are fun too! We love Lebbie Lebkickers for breakfast! Highly recommend this hotel!

8/10 Good

Sam, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sam, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
very convenient to Hershey Park great combo deal for room and park admittance shuttles to and from hotel were just what was needed at end of long day - and further saved money excellent staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hershey lodge review
Excellent experience hotel staff very helpfull, A family oriented place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, a bit confusing
Nice hotel. Restaurants were very nice with good service. Staff is extremely helpful especially in helping us find our way. The hotel is spread out and can be very confusing to find your way around. Rooms are clean and pleasant although we could listen to the guests in the room next door due to thin walls. Also, bed is a bit too soft for my taste. Thankfully, with high price tag of room comes free mini golf, pools and ping pong in game room

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Hotel Lodge is just ok for the high price.
I stayed at Hershey Lodge for a short weekend trip with my mother. We didn't have any children with us, so there were many of the amenities that we did not use because there were more geared to families with kids. Which was a bummer since we paid so much to stay there. The hotel itself is very nice. It is huge! Four restraunts, a coffee house, and a bar all on-site. Also, the location was very convenient for doing activities in Hershey, like Hershey Park and Chocolate World. The drive was less than 5 minutes to these attractions from Hershey Lodge. However, the rooms were just okay. The size was actually a lot smaller than I expected for the price. The bathroom was a little on the small side too. And there was a refrigerator in the bathroom, which I thought was weird. Probably due to the overall lack of space inside the room.I travelled to Hershey the previous year and I stayed in a much nicer hotel in neighboring Harrisburg for a fraction of what I paid to be in Hershey Lodge.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self contained fun and food
Weekend father-son stay for sports tournament. Enjoyed room/entertainment/food all easily accessible. Close to all Hershey attractions.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a day, but the room was excellent.
We were here only a day, but staff was great and plentiful, always someone around to ask a question. Room was quite nice.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Expensive & Outdated
The hotel is a sprawlimg mess. The facilities are outadated and wa little worn. Very overpriced. We did enjoy are meal at the Hershey Grill. Breakfast buffet at Leddie's had very little fruit (only melon & pineapple), lousy coffee and pretty basic choices.

8/10 Good

Melissa, Connecticut, USA

Liked: Cleanliness, property conditions & facilities
Needs some work for the price.
Arrived at 4 p.m. for check in, was told that room would not be ready for 2 more hours , and this was part of their policy . Explained I had 2 young children, just drove 6 hours to arrive & needed the room . They weren't concerned . I told them I called 2 days prior and they confirmed 4 p.m. check in then . Also, they told me my room had one king bed - I had to show them my email confirmation I reserved a room with 2 queen beds - and they then said they would accommodate me after their hesitation . Lobby is very pretty , inviting. Tried to use kids check in area but the staff member there was new, didn't have a pen, couldn't find a pen & did not do much for the kids. Second night was hell - Lodge booked over 200 youths for some conference- they were all on my floor. Doors slamming, screaming kids until 11 pm when security got involved. I filed a complaint - next day went to check out- they didn't offer any compensation like they told me the night before- then when reminded offered me 15% off fur the night before . The room was nice / but when I pulled back the curtains to make sure nothing was left behind - found old food & Pepsi bottles there! The curtains do allow a fair amount of sunlight in - that should be rectified . Really liked using their complimentary bus for attractions.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Closest hotel to the hospital and cancer clinic.
Covenient and close to the hospital with many Comfortable amenities.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOSH Hershey
Great hotel for both the professional traveler and the family.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great hotel for a great experience in a great location.