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Reviews of Motel 6 York, PA - North

2 out of 5
Motel 6 York, PA - North
125 Arsenal Road, York, PA

Reviews

5.6
Rating 10 - Excellent. 148 out of 1000 reviews" "
Rating 8 - Good. 205 out of 1000 reviews" "
Rating 6 - Okay. 189 out of 1000 reviews" "
Rating 4 - Poor. 177 out of 1000 reviews" "
Rating 2 - Terrible. 281 out of 1000 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Soon

Stayed 1 night in Mar 2024

2/10 Terrible

J.R.

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr,2024
Hi J.R. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities
Trash
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar,2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Rony

Stayed 3 nights in Feb 2024

2/10 Terrible

raven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There are roaches in the bathroom the sheets have blood on them. The area is OK the building is OK but the rooms in the hotel definitely needs to be updated.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb,2024
Hi Raven,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Keyshla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was a cockroach in the bed but over all it was alright
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec,2023
Hi Keyshla, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Daniela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Jill

Disliked: Cleanliness, property conditions & facilities, room comfort
Lesson learned
The room was dingy dirty, the sheets were stained and dingy, the bed cover had cigerette burn holes everywhere. Bugs crawling in bathroom that i would not trust walking in with out shower shoes. We walked straight out after initial inspection and got a refund. I will NEVER go for cheap stay again. Lesson learned.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 12 Dec,2023
Hi Jill,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

neal

Disliked: Cleanliness, property conditions & facilities, room comfort
ROACHES!!!!
need a hotel room close to my house due to a bathroom remodel. this place was not the cheapest in area and noted it was recently updated. this was not the case. Rooms were being renovated and unfortunately my room was not and falling apart and roaches all over.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov,2023
Hi NealAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

6/10 Okay

joan

Travelled with partner
Liked: Staff & service
The building us dated. The staff were great.
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Jose

Rats in the room
Stayed 1 night in Oct 2023
Response from Nancy Y. on 8 Nov,2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Frank

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I would NEVER stay at this chain again.
1. Outside of hotel was some undesirable people. 2. Noticed bags of garbage in halway. Like people were living there. 3. Asked for a non smoking room. Room stunk of smoke and perfume spray like it was trying to be covered up and it did not work. 4 sheets on bed were all urine stained, bathroom was absolutely worn ut and disgustingly filthy with imbeded scum5 people in hallway all the time. And hallways stunk. I actually found another hotel for my second night and never even asked for my money back as i didn't want to be anywhere in that building.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 1 Nov,2023
Hi Frank,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Rudi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

James

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
No cleaning service no making of befs and changing of sheets said breakfast providrd but no breakfast bar would not recommend staying there
Stayed 4 nights in Oct 2023
Response from Nancy Y. on 27 Oct,2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Debbie

Disliked: Cleanliness, amenities, property conditions & facilities
Bugs running all over the room, tv did not work, no alarm clock, mold all around the grout in the Bathtub, and when I turned off the shower, the entire apparatus fell to pieces, leaving the water running. Worst room EVER!
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct,2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Dayanira, Dunkirk

Stayed 1 night in Oct 2023

2/10 Terrible

August

Disliked: Cleanliness, staff & service, property conditions & facilities
nothing was likable Place was filty dirt on walls beds look like they were slept i discusting. also ripped me off $88
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay friendly people
Stayed 5 nights in Sep 2023
Response from Brand Experience Team on 11 Oct,2023
Hi James,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

2/10 Terrible

John F.

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Both front desk personnel were polite and courteous. The issue is not the staff, it is the physical plant itself. The rooms are in serious need of a makeover - veneer peeling off of particle board in bath and in room itself.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept,2023
Hi John, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was so awful, the smell inside the building, every furniture was broken, the bedsheets had stain and cigarette burnt, the toilet was broken, the people walking around was shady, it had to be a definition of the motel you hear about, I’ve been to other motel in Florida and US they were better kept
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept,2023
Hi Jennifer,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Jose L.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheet and pillow covers are dirty and spotted. We found a roach, and the bathroom is not cleaning well.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 13 Sept,2023
Hi Jose, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel had a history of cockroach problems and overall was very sketchy. Hallways stunk everything was dilapidated. beds were dirty. Desks falling apart. And when I try to cancel and go to a Holiday inn they said they would refund me and they didn’t. So they stole my money on top of all that.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 13 Sept,2023
Hi Kyle, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it!
Check in lacked professionalism; almost zero words spoken to me while checking in. Entire Motel smelled like weed. Bedding was disgusting, with stained sheets and torn quilts. Water came flying out of faucet. Crumbs on the floor. The entire room felt extremely unclean!
Stayed 1 night in Aug 2023

8/10 Good

Evalyne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like staying here because it's clean and the staff is really friendly. My only problem is that left turns can't be made into or out of the access road. Inconvenient but not a game changer.
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 23 Aug,2023
Hi Evalyne, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Rocheline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand you get what you pay for but come on. The sheets and every last towel was stained. The bath tub had a literal black ring around it. Housekeeping doesn’t try. Ac in room did not work at all. Filter was disgustingly dirty. Dressers missing the drawers
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 23 Aug,2023
Hi Rocheline,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

alaaeddine

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean at all
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 23 Aug,2023
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cigarette smell
The desk help was very friendly. The whole place smelled of cigarettes and pott. Non-smoking room smelled. The room was run down, drawers broken, not the cleanest of places. The room itself was quiet but you could hear outside noises. Almost like the window was open.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 18 Aug,2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

rodney

Disliked: Cleanliness, amenities, property conditions & facilities
Room was in horrible condition, cracked lid on toilet,sink pulling away from the wall,desk was hangung at an angle with a screw holding it up, drawers missing from the dresser. Never stay at one again!!!!
Stayed 1 night in Aug 2023
Response from Nancy Y. on 18 Aug,2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

alba

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Totally disappointed. The outside of the property was very nice and clean. The inside was awful. The room was dirty. Bed sheets were stained and had holes. Bathroom was dirty. Air conditioner unit was dusty and falling apart. Smelled cigarette. The receptionist wasn’t helpful.
Response from Brand Experience Team on 9 Aug,2023
Hi Alba,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here, it's a drug motel. I know for the price it wouldn't be great,and I'm not picky at all, but this place is really really nasty. There are weird people wandering around at night. It's filthy, the sheets hadn't been washed. I left and bought Clorox wipes and my own bedding to replace what was there since I couldn't get a refund. Dogs in the rooms barking all night. The only thing good about this place is it's cheap. Pay a few extra dollars and stay anywhere but here. They should call it Motel 1 instead of Motel 6.
Stayed 4 nights in Jul 2023
Response from Brand Experience Team on 9 Aug,2023
Hi Nick,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

2/10 Terrible

Larry

Stayed 1 night in Jul 2023

10/10 Excellent

James

Stayed 4 nights in Jul 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon entering the Motel we noticed a lot of dogs, at the check in we asked if its noisy if we can switch rooms , we were advised yes, in the middle of the night we woke up to barking dogs , it lasted for hours , we went to the check in counter and asked to be moved to a different room, staff said they cant move us because that the policy, they had rooms available but would not move us , we had no sleep , what a terrible experience , i understand barki dogs, its hard to control the owners but they could very easily move us to another room as there were rooms, half the motel was empty, but they didnt
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2 Aug,2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Eric

Travelled with partner
The room we reserved there is no way possible that’s the room we were given the pictures from the website compared what we actually stayed in. Literally a 14in tv on a stand and a bed a/c barely worked and all controls were broke. Def was not an enjoyable time. Thank god it was just one night!
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2 Aug,2023
Hi Eric,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Jose

Stayed 1 night in Jul 2023

6/10 Okay

IRA

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
First, the staff was very friendly and nice. Unfortunately, the property itself is rather rundown. The a/c unit in the room did not function correctly, and no one knew what to do. The bathroom had a disgusting unidentified stain on the wall. The elevator was dirty. There was no blanket or extra pillows; the broken a/c had apparently been set to 'freeze' before it stopped working. The free coffee was terrible.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2 Aug,2023
Hi Traveler,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Not For Us
Not what we were expecting, very bare bones and seemed to be housing for the homeless. Did not have enough electrical outlets to enable the use of our cpap. We left without staying the night.
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on 2 Aug,2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

4/10 Poor

Rafael

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
the room was dirty and bad smell the air conditioner wasn't working
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 28 Jul,2023
Hi Rafael,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Shower had dead bugs and hairs clearly visible on the shower walls. Just wish housekeeping would have a little more attention to detail. Was quiet and convenient but the shower was the biggest disappointment.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 19 Jul,2023
Hi Traveler, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 Terrible

Lourdes

Disliked: Cleanliness, staff & service, property conditions & facilities
I rented 2 rooms. In both rooms, bedsheets were stained and dingy,. Hole and patches in the wall, some discolored. Actually saw roaches. They used a tie wrap to hold the shower hose. They dont call it roach motel, for nothing.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 13 Jul,2023
Hi Lourdes, We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Terrible

Callef

Disliked: Cleanliness, property conditions & facilities, room comfort
ROACHES IN THE BEDS.
This place was disgusting! I booked a non smoking room and as soon as we walked in were smacked with the smell of cigarette smoke! The sheets were dirty with ash and the blankets had cigarette burns (holes) The whole place was very run down. I went to the fron desk and complained and was given a smoke eater spray and more burnt sheets.I know its a cheap motel but customers deserve a clean space to sleep and thus place is just unsanitary. The icing on the cake was finding a roach in bed with us that was so gross! I would never stay at a motel 6 again.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 6 Jul,2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty! From the inside of the elevator to the pillow cases everything was not nice. The hand held shower head was dangling with no way to mount it to be a conventional shower. The toilet seat was not properly attached to the toilet. The pillow cases were yellow and should be replaced. There was a hole on the wall next to the light switch outside of the bathroom. The floors needed to be cleaned and a scraper used to remove whatever was stuck to the floor. The desk between the beds was repaired with screws that were too long and the sharp point of the screws were sticking out of the desk top. Note : this was the second room I was given, the first room had a used bar of soap and wash cloth in the sink so I asked to be moved. Also Note: I took pictures of the room I stayed in. Had I no not been so tired I would have left and went to another Motel. I slept (barely slept) with my clothes on in this nasty room. I will say the staff members were pleasant people. They can’t be held responsible for ownerships lack of attention.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 28 Jun,2023
Hi John,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

4/10 Poor

bekele

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is not clean at all , there are a lot of cockroaches in z wall and we had to turn the lights on through out the night because the kids couldn’t sleep. It was terrible . The bath tub was dirty we couldn’t even take a shower. The floor was sticky. Broken drawer
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 28 Jun,2023
Hi Bekele,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Marc, Riverdale

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice, everything else terrible
Stayed 1 night in May 2023
Response from Brand Experience Team on 16 Jun,2023
Hi Marc, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

2/10 Terrible

Correna

Disliked: Cleanliness, property conditions & facilities
Dirty, the shower had no separation from the rest of the bathroom and made the whole floor soaked. All the furniture was warped, dirty, and broken. The room smelled horrible and my clothes I had from the trip reaked when I pulled them out of my suitcase like I've never experienced before. Key cards stopped working and needed to be reset everyday. The place was so shabby, I was actually shocked I never saw any bugs. They must have fixed that based on others reviews.
Stayed 3 nights in May 2023
Response from Brand Experience Team on 7 Jun,2023
Hi Correna,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the most , disgusting Place I ever had to encounter, bugs are the first thing you see when entering the room, Broken dresser with no drawers. This was a Trap HOUSE. WILL NEVER USE THIS MOTEL AGAIN
Stayed 3 nights in May 2023

2/10 Terrible

Kevin

Stayed 2 nights in May 2023

10/10 Excellent

Branden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Christian

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Death trap
There were two other guests in office trying to cancel because of bed bugs. I went to my room and they were everywhere. All rooms smell like smoke and the elevator is a death trap.
Stayed 2 nights in May 2023
Response from Brand Experience Team on 1 Jun,2023
Hi Christian, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6