Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused during your stay. We understand that our pet policy and additional charges came as a surprise, and we regret that this information was not communicated to you clearly before your arrival.We appreciate your input, and please know that we take your concerns seriously. We will review our policies and communication procedures to ensure that such misunderstandings do not happen in the future. We value your business and hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.If you have any further concerns or if there's anything else we can do to make it right, please do not hesitate to reach out to us directly. Your satisfaction is our priority, and we are here to assist in any way we can.Thank you for choosing La Quinta. We hope to have the chance to welcome you back and provide you with a seamless and pleasant stay.Pets are welcome at more than 780 La Quinta by Wyndham locations across North, Central, and South America. The standard pet policy welcomes two pets of any size for an additional fee of 20 per night up to a maximum of 40 per stay. However, not all locations are dog friendly, and fees and weight restrictions may differ from property to property.

Thank you for bringing your concerns to our attention. We deeply apologize for the poor experience you had during your stay at our hotel. We understand the importance of a well-maintained environment and attentive staff, and we sincerely regret that we did not meet your expectations.Regarding the breakfast service, we apologize for any inconvenience caused by the staff member's behavior. It is our policy to provide a pleasant dining experience for all guests, and we apologize if the repeated reminders about not taking food out of the dining room were excessive. We will address this issue with the staff to ensure that they provide service in a more appropriate manner in the future.Regarding the safety and access concerns you encountered when returning to the hotel after midnight, we are truly sorry for the inconvenience and the distress it caused you. Our main priority is the safety and well-being of our guests, and we regret that you had difficulty accessing the hotel. We will thoroughly investigate the situation to determine why the main entrance doors were locked and why your key did not work at the side entrances. We will take immediate steps to rectify any security or access issues to prevent such situations from occurring again.We genuinely value your feedback, as it helps us identify areas where we need to improve. Your comments will be shared with our management team so that appropriate action can be taken to address these concerns. We assure you that we are committed to providing a better experience for all our guests in the future.