Living area

Reviews of Hilton Meadowlands

3.5 out of 5
Hilton Meadowlands
2 Meadowlands Plaza, East Rutherford, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 639 out of 1866 reviews" "
Rating 8 - Good. 345 out of 1866 reviews" "
Rating 6 - Okay. 341 out of 1866 reviews" "
Rating 4 - Poor. 258 out of 1866 reviews" "
Rating 2 - Terrible. 283 out of 1866 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Travelled with family and small children
Disliked: Amenities
The best thing about this hotel is convenience. Had to pay for parking and breakfast. Nothing to write home about.
Stayed 1 night in Mar 2024
Response from July on 27 Mar,2024
Dear Matthew, Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great Location personal when we arrived was very friendly but very unfriendly when we did the check out
Stayed 3 nights in Mar 2024
Response from July on 27 Mar,2024
Dear Jose, We appreciate you bringing these concerns to our attention. Please accept our apologies for the inconvenience you encountered. We are committed to delivering exceptional service, and your feedback will help us make necessary improvements. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.Warm regards,

2/10 Terrible

Markieta

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not like the pictures on the site bottom floors was not renovated. It was a foul smell and I both rooms I was put in didn’t have heat and my baby was freezing it was 33° outside. Terrible experience I will not recommend.
Stayed 2 nights in Mar 2024
Response from July on 27 Mar,2024
Dear Markieta, Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.We apologize for the inconvenience caused by the lack of heating in the rooms assigned to you, especially considering the inconvenience it caused to you and your baby. Please be assured that we take your concerns seriously and will investigate these matters to ensure they are addressed promptly.Your experience does not reflect the high standards we aim to maintain and we deeply regret any disappointment you have felt. We appreciate your feedback as it helps us identify areas for improvement and allows us to take corrective action.We sincerely hope that you will give us another opportunity to provide you with a much more satisfactory experience in the future.A cordial greeting,

4/10 Poor

Charles

Liked: Staff & service
It was close by our route but no remote in the room, no mini fridge or microwave, lamp didn’t work, ironing board missing, huge repair in sink, and the hot water ran out during my daughter’s shower and the coffee mate was curdled. Also battery was removed from smoke detector and too high for us to reach probably someone smoked in the room before! And on top of all this they required a 150 deposit in case there were damages to the room. We took some pictures of the damaged/ repaired sink and showed them when asking for a remote and they said were aware of the sink and the other items probably had been moved to another room that was missing those items!
Stayed 1 night in Mar 2024
Response from July on 27 Mar,2024
Dear Charles, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from July on 26 Mar,2024
Dear Angela, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Nice view
Stayed 1 night in Mar 2024
Response from July on 26 Mar,2024
Dear Pablo. Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

6/10 Okay

Malika

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This property is old and out dated there is no microwave in the room and the air does not work.
Stayed 1 night in Mar 2024
Response from July on 26 Mar,2024
Dear Malika, Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from July on 26 Mar,2024
Dear Shawn, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

4/10 Poor

Anthony

Travelled with partner
Disliked: Amenities
They never mentioned there was a Chelan convention, i called the hotel directly that night. When we got there the place was jammed with screaming teenagers. The food was terrible. Room services gave breakfast in plastic containers. Not good experience
Stayed 1 night in Jan 2024
Response from July on 21 Mar,2024
Dear Anthony, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

2/10 Terrible

eunice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was impossible to sleep, the elevator made a lot of noise and I had water leaks in my room and one of the beds got very wet.
Stayed 2 nights in Mar 2024
Response from July on 21 Mar,2024
Dear Eunice, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

6/10 Okay

Irina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from July on 26 Mar,2024
Dear Irina, We appreciate you bringing these concerns to our attention. Please accept our apologies for the inconvenience you encountered. We are committed to delivering exceptional service, and your feedback will help us make necessary improvements. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.Warm regards,

6/10 Okay

Morgan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nice location, the rooms need to be updated and the front staff (male) was not very friendly.
Stayed 2 nights in Mar 2024
Response from July on 21 Mar,2024
Dear Morgan, We appreciate you taking the time to rate your experience with us. Although we wish we had more details about your stay, we take all feedback seriously. Your rating serves as a valuable indicator of areas where we can improve, and we're dedicated to making necessary adjustments.If there's anything specific you'd like to share or if you have any concerns you'd like us to address, please don't hesitate to contact us.Your satisfaction is our priority, and we're committed to ensuring that your next visit exceeds your expectations.Warm regards,

2/10 Terrible

Alexa

Disliked: Property conditions & facilities
This hotel is terrible! We had no air conditioning for our entire stay and the room reached temperatures of 78-80 degrees. We were traveling with children who were there for a dance competition and never got relief from the temperatures. No one ever came up or followed up to see if our issues were resolved after multiple requests.
Stayed 2 nights in Mar 2024
Response from July on 21 Mar,2024
Dear Alexa, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience caused by the lack of air conditioning during your stay. Your comfort is our top priority and we are sorry that we did not meet your expectations, especially during such a special occasion.Please note that this was an isolated incident and we have taken immediate steps to address the issue. Our team is working diligently to ensure that similar situations do not occur in the future.We truly value your feedback and look forward to having the opportunity to provide you with the exceptional service you deserve on your next visit. Feel free to contact us directly and we will make sure your stay is perfect.Best Regards,

4/10 Poor

Matias

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2024
Response from July on 21 Mar,2024
Dear guest,Thank you for taking the time to leave your rating. While we would like to know more about your experience, we respect your comments and take them seriously. Your satisfaction is our top priority and we strive to provide every guest with a positive experience. If there are any specific concerns or areas where we can improve, please feel free to contact us directly. We value your feedback and would appreciate the opportunity to address any issues you may have encountered.We hope to have the opportunity to welcome you again in the future and demonstrate to you the high level of service we aim to provide.A cordial greeting,

2/10 Terrible

Rachid

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So much noise next to the room , elevator noise as well
Stayed 1 night in Mar 2024
Response from July on 21 Mar,2024
Dear Rachid, Thank you for sharing your feedback about your recent stay with us. We apologize for falling short of your expectations and for the issues you encountered during your visit.We take your comments seriously and will address each concern with our team to ensure immediate improvements are made. Your experience does not reflect the high standard of service and quality that we aim to provide to all our guests.We sincerely apologize for the inconvenience you experienced and appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

4/10 Poor

Zolinda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Proximity to New York was great. Close to shopping and entertainment. Comfortable beds however room quality was poor. Very humid room with water droplets on windows. Poorly maintained shower with barely draining water and wet mouldy spots on the shower ceiling. Rusty door hinges and wet spots on walls of the room likely from terrible humidity. The lobby and elevator smelled like sewage very strongly. On positive side, super friendly and helpful staff at reception and cleaning staff. Libby Starbucks needs a lot of service improvement, although friendly staff mostly.
Stayed 3 nights in Mar 2024
Response from July on 21 Mar,2024
Dear Zolinda, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

8/10 Good

MANYIN

Liked: Cleanliness, staff & service
location is good, Staff is excellent. Thr property is bit old
Stayed 2 nights in Mar 2024
Response from July on 15 Mar,2024
Dear Many, Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit.We appreciate your support and look forward to welcoming you back soon.Kind regards,

2/10 Terrible

Francelis

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from July on 14 Mar,2024
Dear Francelis, Thank you for taking the time to leave your rating. While we would like to know more about your experience, we respect your comments and take them seriously. Your satisfaction is our top priority, and we strive to provide every guest with a positive experience.If there are any specific concerns or areas where we can improve, please feel free to contact us directly. We value your feedback and would appreciate the opportunity to address any issues you may have encountered.We hope to have the opportunity to welcome you again in the future and demonstrate to you the high level of service we aim to provide.A cordial greeting,

2/10 Terrible

Louis Vidal

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dated. No mini fridge. Had to put my medicine on ice every day. Ironing board came apart when i tried to use it. TV went out for 24 hours. Parking and hotel breakfast overpriced. Guest services totally un-professional and not helpful. Very noisy at night. Three elevators and one was out of service my entire stay. This place should be closed down. It gives the good name of Hilton a bad name.
Stayed 7 nights in Mar 2024
Response from July on 13 Mar,2024
Dear Louis,We are deeply sorry for the numerous problems you encountered during your recent stay with us. Your feedback is crucial to us and we sincerely apologize for not meeting your expectations.We understand your frustration and regret that your experience does not reflect the high standards associated with the Hilton name.We are committed to maintaining the high standards expected of the Hilton brand and will investigate these issues to make any necessary improvements.Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you again for a more pleasant experience in the future.Sincerely,

8/10 Good

Ajaniece

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perks would be to have a fridge in every room and a microwave on each floor.
Stayed 2 nights in Mar 2024
Response from July on 13 Mar,2024
Dear Ajaniece,Thank you for sharing your suggestions with us. We appreciate your feedback on how we can improve our guests' experience.We understand the convenience of having a refrigerator in every room and a microwave on every floor, and we will certainly take your feedback into account as we continue to improve our facilities.Your satisfaction is our priority and we hope to have the opportunity to welcome you again in the future.If you have any further suggestions or requests, please feel free to let us know.Sincerely,

2/10 Terrible

Marian

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked this with Expedia only to find that Hilton couldn’t find my reservation. Stood at the desk for 20 minutes and ended up “trying” to call Expedia to no avail. Last resort being stuck in lobby with family was to simply book with Hilton at the desk which cost $140 more than Expedia which is why I went thru 3rd party to begin with. Pure hassle and so disappointed with the service at Hilton and Expedia for not booking my stay.
Stayed 1 night in Mar 2024
Response from July on 11 Mar,2024
Dear Marian, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during his stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

10/10 Excellent

LaToya, Linden

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an issue with the room and they switched our room with no problem. Calling the front desk was a bit frustrating because they took a long time to answer
Stayed 2 nights in Mar 2024
Response from July on 11 Mar,2024
Dear LaToyaThank you for taking the time to rate your experience with us. We appreciate your feedback and look forward to welcoming you soon.Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,

10/10 Excellent

LOrigan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 3 nights in Mar 2024
Response from July on 11 Mar,2024
Dear LoriganThank you for sharing your recent experience with us. We are sorry to hear that your stay did not meet your expectations. Your feedback is invaluable to us and we will use it to improve our services. We hope you will consider giving us another opportunity to provide you with the great experience you deserve.Kind regards,

6/10 Okay

Michelle

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from July on 11 Mar,2024
Deare Michelle,Thank you for taking the time to rate your experience with us. We appreciate your feedback and look forward to welcoming you soon.Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,

2/10 Terrible

alixia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel’s lobby fools you into thinking this property is clean and nice. The rooms had a very musty smell coming from the vents. The rooms were not clean, there were stains on the carpet and our glasses had very clear lip stains. The shower had hair on the walls and curtain before we even used it. The ACs barely work. Overall had to stay here for family event but I will never voluntarily look at a Hilton for my stay again.
Stayed 1 night in Mar 2024
Response from July on 8 Mar,2024
Dear Alixia, Thank you for your comments about your recent stay at our hotel. We are deeply sorry for the problems he had during his stay with us. Providing a clean and comfortable environment for our guests is a top priority and we regret that we did not meet your expectations in this regard.Your comments have been shared with our housekeeping and maintenance teams to address the housekeeping issues he mentioned. We take your feedback seriously and will use it to improve our services in the future.We understand your disappointment, especially given the importance of a pleasant stay during family events. Please know that we value your business and would like to make things right. If you would be willing to provide us with more details about your stay, we would appreciate the opportunity to address your concerns directly and offer you appropriate compensation.Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you again for a much better experience in the future.Best Regards,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very clean. Staff was very friendly. I didn't like that you had to pay for parking
Stayed 1 night in Mar 2024
Response from July on 8 Mar,2024
Dear David, Thank you for taking the time to rate your experience with us.We appreciate your feedback and look forward to welcoming you soon. Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,

8/10 Good

Mahmoud

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn’t like was the towel rack in the bathroom kept falling off. Other than that all was good
Stayed 2 nights in Mar 2024
Response from July on 8 Mar,2024
Dear Mahmoud, Thank you for taking the time to rate your experience with us. We appreciate your feedback and look forward to welcoming you soon.Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Broken sink handle. Very thin walls can hear the neighbors. Vaccuming the halls very early in the morning waking me up. The night shift charged me for my card even though I already paid on expedia. Currently waiting for my refund. Deeply regret this hotel
Stayed 2 nights in Mar 2024
Response from July on 6 Mar,2024
Dear Tiffany,Thank you for sharing your recent experience with us. We are sorry to hear that your stay did not meet your expectations. Your feedback is invaluable to us and we will use it to improve our services. We hope you will consider giving us another opportunity to provide you with the great experience you deserve.Kind regards,

8/10 Good

Sascha

Travelled with partner
Liked: Staff & service, amenities
Older hotel, seems a bit run down. Not like other Hiltons
Stayed 3 nights in Mar 2024
Response from July on 5 Mar,2024
Dear Sasha,Thank you for leaving a rating of your recent stay. While we are sorry that his experience did not meet your expectations, we appreciate your feedback. Your rating helps us identify areas for improvement and we are committed to taking proactive measures to improve our services.We would love to hear more about your stay and any specific issues you encountered. Please feel free to contact us directly so we can address your concerns and work to regain your trust.We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience.Sincerely,

10/10 Excellent

Araceli

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from July on 6 Mar,2024
Dear Araceli,Thank you for taking the time to rate your experience with us. We appreciate your feedback and look forward to welcoming you soon.Warm regards,

6/10 Okay

Soraiya

Travelled with family and small children
Liked: Cleanliness, staff & service
I loved the customer service during our stay! The staff was 10/10. The only thing I did not like about this hotel was the fact that it was outdated.
Stayed 2 nights in Mar 2024
Response from July on 5 Mar,2024
Dear Soraya, Thank you for sharing your comments about your recent stay.We are delighted to know that you enjoyed the exceptional service provided by our staff. Your kind words mean a lot to us.We appreciate your honest feedback regarding outdated aspects of our property. Please be assured that we are committed to continuous improvement and will take your feedback into account as we strive to improve our facilities.We hope to welcome you again in the future and provide you with an even better experience.A cordial greeting,

4/10 Poor

Jennifer

Disliked: Staff & service
The room sink and tub was not clean or functioning properly
Stayed 2 nights in Mar 2024
Response from July on 4 Mar,2024
Dear Jennifer, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during his stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from July on 5 Mar,2024
Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit.We appreciate your support and look forward to welcoming you back soon.Kind regards,

4/10 Poor

Amelia

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from July on 4 Mar,2024
Dear Amelia,Thank you for taking the time to leave your rating. While we would like to know more about your experience, we respect your comments and take them seriously. Your satisfaction is our top priority and we strive to provide every guest with a positive experience.If there are any specific concerns or areas where we can improve, please feel free to contact us directly. We value your feedback and would appreciate the opportunity to address any issues you may have encountered.We hope to have the opportunity to welcome you again in the future and demonstrate to you the high level of service we aim to provide.A cordial greeting,

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service
We loved our Manhattan city view and the location. Hot water didn’t work in sink and barely in shower. We were happy about everything but the water (which is a very important thing)
Stayed 3 nights in Feb 2024
Response from July on 4 Mar,2024
Dear Kyle, Thank you for sharing your comments. We are glad you enjoyed the view of the Manhattan skyline and our location.We apologize for the inconvenience with hot water. Our maintenance team is addressing this issue promptly.We appreciate your understanding and hope to welcome you soon for a better experience.A cordial greeting,

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a pleasure and I love tho customer service.
Stayed 1 night in Mar 2024
Response from July on 4 Mar,2024
Dear Patrice,Thank you for your loyalty! We are thrilled to hear that you'll be staying with us again. Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Shawna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property staff was very pleasant and accommodated my party with rooms near each other. Excellent stay would always stay here when I go to American Dream. Very close to venue
Stayed 1 night in Mar 2024
Response from July on 4 Mar,2024
Dear Shawna, We are delighted to hear that you plan to stay with us again! Your satisfaction is our top priority, and we look forward to the opportunity to host you once again. Please don't hesitate to contact us if there is anything we can do to make your next stay even more memorable.Kind regards,

2/10 Terrible

Nisa

Response from July on 4 Mar,2024
Dear Nisa, Thank you for taking the time to leave your rating. While we would like to know more about your experience, we respect your comments and take them seriously. Your satisfaction is our top priority, and we strive to provide every guest with a positive experience.If there are any specific concerns or areas where we can improve, please feel free to contact us directly. We value your feedback and would appreciate the opportunity to address any issues you may have encountered.We hope to have the opportunity to welcome you again in the future and demonstrate to you the high level of service we aim to provide.A cordial greeting,

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice updated room!
Stayed 1 night in Mar 2024
Response from July on 4 Mar,2024
Dear Cheryl, Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,

8/10 Good

Dahomy Camila

Stayed 1 night in Feb 2024
Response from July on 21 Mar,2024
Dear Dahomy, Thank you for taking the time to rate your experience with us. We appreciate your feedback and look forward to welcoming you soon.A cordial greeting,

4/10 Poor

Rolman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing this place has from the Hilton brand is the name. Old, dirty, not attractive at all. Definitely not for families. The ladies that cleaned our room were the best thing but the rest of the hotel, including elevators were nasty. The first day my son and I got there the man at the front desk said he was giving us a “nice room”. Then, with my room keys in hand, another guy came out saying “wait, don’t give away this room”. Asked why by the man he said “I’m working on something with it”. Really!? The man went inside and came out telling me “sorry, the room was not cleaned”. Really!? He took the keys and gave me this other room the the smallest bathroom. Terrible. The only reason I picked this hotel was because I wanted to be close by the American Dream Mall so I could take him to the park on his winter vacation. It’s 2 minutes away from the Hilton. Unfortunately for me the hotel shuttle makes the mall its last stop so it takes between 30 to 45 minutes to get there! Not even for that this place was good. Anyway, now you know.
Stayed 3 nights in Feb 2024
Response from July on 1 Mar,2024
Dear Rolman,Thank you for taking the time to share your comments with us. We sincerely apologize for the disappointing experience he had during his recent stay at our hotel.His comments concern us deeply. Please be assured that we take these matters very seriously and will address them with our team immediately to ensure they are not repeated in the future. Your comfort and satisfaction are of the utmost importance to us and we regret that we did not meet your expectations.We understand the importance of a convenient location, especially when traveling with family. We appreciate your feedback regarding transportation service and will review our transportation options to ensure a more efficient and enjoyable experience for our guests in the future.Please know that your feedback is invaluable to us as we strive to continually improve our services and facilities. We hope you will give us another opportunity to provide you with the exceptional experience you deserve should your travels bring you back to the area.A cordial greeting,

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from July on 29 Feb,2024
Dear Marianne, Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,

6/10 Okay

Narbal

Travelled with family
Liked: Amenities
dirty and smelly entrance hall. Wi-Fi internet in the room does not work or you have to pay. They want to charge you for everything and explain it very poorly at reception. and they will withhold double the daily rate from my card. I'm waiting for the return.
Stayed 1 night in Feb 2024
Response from Orlando on 27 Feb,2024
We apologize for the inconvenience and unpleasant experience. We value our guests and strive to provide great amenities and well-maintained rooms, so we're disappointed we missed the mark. We would like the opportunity to investigate this further. Please call the hotel.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll be staying again
Stayed 1 night in Feb 2024
Response from July on 27 Feb,2024
Dear Stephen Thank you for the kind words! We are glad to know that he enjoyed his stay with us and that he will return. We look forward to welcoming him again and ensuring that his next visit is as wonderful as the last.Kind regards.

2/10 Terrible

Enzo

Stayed 1 night in Feb 2024
Response from July on 26 Mar,2024
Dear Enzo, Thank you for taking the time to leave your rating.Your satisfaction is our top priority, and we strive to provide every guest with a positive experience.If there are any specific concerns or areas where we can improve, please feel free to contact us directly.We value your feedback and would appreciate the opportunity to address any issues you may have encountered.A cordial greeting,

4/10 Poor

Carlene

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
They did not offer complimentary breakfast
Stayed 2 nights in Feb 2024
Response from July on 28 Feb,2024
Dear Carlene, Thank you for sharing your feedback with us. We apologize for any confusion regarding the complimentary breakfast. At the Hotel, breakfast is included in specific room packages or loyalty program memberships. We regret any inconvenience this may have caused.Your comments are valuable to us, and we will review our communication channels to ensure that our guests are well-informed about our offerings. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

10/10 Excellent

Amar

Stayed 1 night in Feb 2024
Response from July on 21 Mar,2024
Dear Amar, Thank you for taking the time to rate your experience with us. We are delighted to hear that!We appreciate your feedback and look forward to welcoming you soon.A cordial greeting,

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There no fridge but other than that. The hotel was decent.
Stayed 1 night in Feb 2024
Response from July on 27 Feb,2024
Dear Chirstopher ,Thank you for taking the time to share your comments with us.We sincerely apologize for the issues he experienced during his stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Feb 2024
Response from July on 27 Feb,2024
Dear Justin, Thank you for taking the time to rate your experience with us. We appreciate your feedback and look forward to welcoming you soon.

10/10 Excellent

BERNADETTE

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room was very well kept and clean. It has a Starbucks inside the hotel. It’s 3 min drive to the American Dream Mall. Very convenient and easy drive. We will definitely be back in the future.
Stayed 1 night in Feb 2024
Response from July on 27 Feb,2024
Dear Bernadette,We are delighted to hear that you plan to stay with us again! Your satisfaction is our top priority and we look forward to the opportunity to host you once again. Please don't hesitate to contact us if there is anything we can do to make your next stay even more memorable.Warm regards,