Outdoor pool, pool umbrellas, pool loungers

Reviews of Chantaramas Resort

4 out of 5
Chantaramas Resort
123 Moo 4 T. Baan Kai, Ko Pha-ngan, Surat Thani

Reviews

8.6

Excellent

Rating 10 - Excellent. 144 out of 287 reviews" "
Rating 8 - Good. 91 out of 287 reviews" "
Rating 6 - Okay. 31 out of 287 reviews" "
Rating 4 - Poor. 11 out of 287 reviews" "
Rating 2 - Terrible. 10 out of 287 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

kendra

Liked: Cleanliness, staff & service
The rooms are clean, beds are comfortable and A/C works great. The breakfast is very bad, I tried the juice and took a look at the other offerings and swiftly never returned.
Stayed 4 nights in Mar 2024

8/10 Good

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Dec 2023

10/10 Excellent

Rebecca A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

JAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit far from town, but this make stay peaceful and quiet. Enjoy staying over ther
Stayed 4 nights in Dec 2023

10/10 Excellent

Alex

Liked: Staff & service, amenities, property conditions & facilities
Beautiful property. A bit pricey but very peaceful and quite if that's what your looking for. Climbing the hill to get in and out is a bit annoying but other than that everything was great. Awesome staff and service, plus the rooms are amazing.
Stayed 3 nights in Apr 2023

8/10 Good

Rafael P

Stayed 2 nights in Apr 2023

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ryan

Stayed 1 night in Mar 2023

6/10 Okay

Rachel

Travelled with partner
Disliked: Amenities, property conditions & facilities
Definitely not a 4 star hotel! May have been in the past, possibly before Covid, but many things in disrepair. No phone in the room for room service or even to talk to the front desk. No hand towels. Many things in disrepair, including pool deck and chairs. Had to wait 20 min for hot water every time we wanted to shower. Placed towel on the floor, meaning I needed a new one and housekeeping picked it up and placed back on the towel hook. Reception not open 24/7, so when people had music on their balcony at 6am was not able to report it. Location wise, also not ideal. Nothing near the hotel to eat, everything at least a 20 min walk to a restaurant. Overall, unless just looking for a place to crash after the full moon party, would not stay here again.
Response from Teerarat on 17 Jan,2023
Dear Rachel,Thank you very much for your feedback,We are sorry to hear that you were not enjoy your stay with us, all the issue you pointed out has been noted to our managment team. However the communication throught our whatapp is available around the clock.We do apologized for the inconvenience during your stay.Best regards,Management Team

10/10 Excellent

Ioana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Flavius

Travelled with partner
Liked: Cleanliness
A bit overpriced for what you get. Resort was not well kept because it was low season, staff came to work late and couldn’t get breakfast early.
Stayed 3 nights in Jul 2022

10/10 Excellent

Raweewan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent service, good location, superb rooms. Beach is okay
Stayed 3 nights in Jul 2022

8/10 Good

Michael, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and lovely location, easy to get to many beaches. Staff were very friendly and efficient.
Stayed 8 nights in May 2022

8/10 Good

Pui Wah Jessica

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2022

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very accommodating, resort is very nice.
Stayed 5 nights in Jan 2020

10/10 Excellent

Dimitri

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Very recommended
Amazing hotel! Great service and staff. The rooms are very clean, the breakfast is a great! The hotel propose kayaks free of charge, having a private beach with full service. The staff helped me a lot with scooter rental, ferry tickets, transfer from and to port. Just amazing! Great value for money. The pictures you see are real. I just hope the prices will not be increased by the hotel. Can’t wait to come back again. A real vacation in the best hotel in Koh phangan
Stayed 2 nights in Jan 2020

6/10 Okay

Yosi

Travelled with group
Disliked: Staff & service, room comfort
overpriced
unfriendly stuff super overexpensive drinks and food and room service until 22:30! would not go back
Stayed 3 nights in Oct 2019
Response from Teerarat on 11 Nov,2019
Dear Mr.Yosi, Thank you very much for your value feedback, We do apologized if the room service is served until 22.30 only however our restaurant is open until 23.00 or could be delayed if the customer is enjoying the food and drink after the closing time. We also apologized if you are unhappy about the staff as this is a surprise mentioned as our front office staff were assist with the room upgrade from the check in or try to contact the motorbike shop when you want to return during the shop closing time. We do apologized for your overall experience staying with us. Best regards, Management Team Chantaramas Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Elia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality
Very good experience. If you are looking for a secluded and peaceful place environment, this is the place. But keep in mind that the place is very much away from busy places. My daughter was injured in an accident and hotel staff really helped me to take her to hospital immediately. Thanks you !!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and informative. Property cleanliness and elegance is unmatched with others in the area. Great restaurant, pool, and endless choices of loungers. Rooms were large and spacious. Staff pays attention to the little things like turn down service and good night notes paired with a sweet treat. Room was always cleaned with towel changes each day. I would stay here again!!!
Stayed 4 nights in Jun 2019

10/10 Excellent

CHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must visit resort in Thailand!
Most recommend resort in Koh Pha Ngan, amazing staff that will go above and beyond to please you and will do it with a big smile , the resort is clean and esthetic, been taking care of all day, from gardening to cleaning crew, the room was super pampering and comfort, the waiters are professional and welcoming, plus you get the best Pad -Thai at their restaurant, for sure we were lucky to stay there. Worth been a 15 min ride away from Haad-rin downtown!
Stayed 3 nights in Apr 2019

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for 3 nights and it was the best hotel we stayed in out of the 7 hotels throughout Thailand. We both loved the hotel and would 100% go back. The staff were so helpful and friendly. They sorted everything for us. A moped our taxis and our boat off of the island. The view and outdoor seating was really nice and same goes for the food and drink. Can't really say much more to be fair. Only bad thing I can say We complained about our TV being fuzzy and unwatchable. They changed it straight away but for a another fuzzy one. But to be honest we didn't watch it. So was a minor on a really amazing stay.
Stayed 3 nights in Apr 2019

10/10 Excellent

Mykah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute Paradise
Chantaramas was a gift from the heavens! After vacating our previously-reserved hotel because it turned out to be a nightmare, we were desperate to find something suitable nearby. Luckily, we happened upon Chantaramas Resort and our vacation was saved. From the moment you walk up, the entire site is designed to be as pleasing as possible, with super friendly staff there to reinforce the loveliness. Our room was spacious, clean, and elegant. The bathrooms are luxuriously giant - a separate toilet, shower, and giant soaking tub (large enough for 2!). The amenities at the hotel simply can't be outdone - a gorgeous infinity pool with a swim-up bar, multiple areas and surfaces to lay out on, a delicious restaurant with extremely fair prices, a warm peaceful beach cove perfect for wading around in. The front desk staff was always available to call us a ride, give us recommendations, make change, or answer any of our questions. There isn't much within walking distance, but taxis are plentiful and highly affordable to the nearby attractions. The air conditioner in the room could've been a bit more powerful, and the breakfast buffet leaves something to be desired. However, for the price, this place was an absolute unexpected gem and I'm so glad we found it. We couldn't have been happier with our time here!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

2/10 Terrible

Hector

Disliked: Staff & service
Don't Stay Here. This hotel lacks ethics.
I was staying in Bottle Beach for 4 days. Unfortunately, Pabuk storm hit Koh Phangan. My partner and I had to move. We chose this place thinking it was safe, but it was not. Thai authorities issued a warning to stay off the beach. They knew at the time I booked, but did not disclsef it. I asked for a refund twice as we could not stay, they ignored me. Bottom line, go somewhere else where they care about you and your safety; not only your money. There are plenty if places nearby that are as good or better, and have an ethical behavior. Stay away from here if you can.
Stayed 2 nights in Jan 2019
Response from Teerarat on 10 Jan,2019
T้hank you for your taking time giving us a feedback. You have mentioned that you did not stay with us as this was not safe while finally the strom only effected the beach and the wooden deck in front of our restaurant. During your expected period of stay we have 80%occupancy while all the staff keep work ongoing together with the safety and security to all the customer in the hotel and everybody was safe without any damaged to the room.. The safety is the first priority to our customer and also our staff and this is the reason why every head department staff working 24/7 during the strom effect period. We do apologized as we did not receive any request of changing or amendment your booking within the timeline. Best regards,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday getaway!
This was booked as a birthday present for my girlfriend as something special as we’ve been staying in hostels while travelling and it didn’t disappoint in the slightest. I booked the taxi to meet us at the pier and they we very kind to give us a cold towel and cold bottle of water as soon as we were in the car. The service from Tea and his team for the 3 nights we stayed there was exceptional, and they even put decorations in our room while we were out to surprise the Mrs. I cannot recommend this place enough, nothing is too much trouble and the resort itself is beautiful. Rooms are huge and the mini bar and snacks are very responsibly priced and there was even free mosquito repellent! Would stay here again without hesitation!
Stayed 3 nights in Dec 2018

10/10 Excellent

Demi, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a beautiful hotel right on the beach front! The rooms were big and amazingly decorated the bathroom was great! We ate at the hotel once and the food was lovely also! Great location if your trip is based around attending the half moon party as this is just up the road and the hotel offers a taxi service. The closest shop is about 10/15 walk from the hotel otherwise it is a short taxi journey into the surrounding areas. Staff were very friendly and helpful!
Stayed 2 nights in Nov 2018

10/10 Excellent

Wendy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My bf and I really enjoyed our stay- so much that we extended our stay. The food was good and we did not get sick of having almost all our meals there for 3 days. The staff were very friendly, particularly 1) a lady at the reception (morning shift) who suggested tours for us and made bookings for us; and 2) the evening shift restaurant team who looked out for my bf and I when we went kayaking and did not return until after sunset and they played very funny Thai movies during dinner so that we can experience Thai culture. We tried the massage at the resort and the foot massage was great. I highly recommend this resort!
Stayed 1 night in Nov 2018

10/10 Excellent

Anna, Sydney, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved this place. Friendly staff, beautiful set up. Very comfortable and safe.
Stayed 5 nights in Sep 2018

10/10 Excellent

Dumitru

Nice
We enjoyed our stay here, staff is friendly and the resort is well maintained. Definitely could come back to stay there.
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet place to be
Great resort with really tranquilo atmosphere; good area and easy access. Staff were helpful and friendly
Stayed 1 night in Sep 2018
Response from Ju on 14 Sept,2018
Dear Guest, Thank you very much for your feedback, We appreciated your positive comment and hope to welcoming you back here soon in the future. Best regards,

6/10 Okay

disappointed, uk

Disliked: Cleanliness, staff & service
Either pay more or pay less for other hotels
Location Crappy location in the middle of nowhere. Extremely difficult to get a taxi, and the hotel charges 800baht for transportation from my other hotek which is only 15mins ride away.No convenient store or eatery nearby while the restaurant at the hotel is horrible. Service Unhelpful staffs that could not be bothered to do the least for you and forgetful staffs who make you want for ages for a small request. Terrible housekeeping that let me check into a dirty room with hair all over the bath and shower with stinky sewage. Did not clear the bins for two days Room The room itself is big and comfortable Wifi Drops in and out the whole time and the location of the hotel has poor data coverage Breakfast Terrible food and disgusting coffee... I will not return.
Stayed 2 nights in Sep 2018
Response from Ju on 19 Sept,2018
Dear Guest, Thank you very much for your feedback. We are sorry to hear that you disappointed with the hotel service and we regret that we could realized the issue during your stay. Regarding to the transfer, hotel transfer arrange with the private air-conditioning van while you can certain of the safety than the open truck local taxi available with the cheaper price. However you did not agree with the service offered. The local store is only 3mins walking from the hotel. Our customer service is available around the clock and we are happy to assist with any information or even more happy to make your stay more comfortable. Best regards,

6/10 Okay

Odelia

Liked: Room comfort
Disliked: Staff & service
Better to avoid due to level of service
The resort is nice and quite. But, the service is not as it should be and more typical for a 2* hotel. There are better choices...
Stayed 6 nights in Aug 2018
Response from Ju on 16 Sept,2018
Dear Odelia, Thank you very much for your feedback. We are sorry to hear that you did not enjoy you stay with us and hope we could have realized the issue before your departure date so anything would have fixed. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !
Stayed 4 nights in Jun 2018

10/10 Excellent

Bradley, Vancouver BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel/resort was perfect! Staff were extremely friendly and also spoke English very well! So it was perfect for a couple of Canadians in Thailand. Our room was perfect, exactly as the pictures showed. No false advertisement with the view. The staff was accomodating and did their job very well. The grounds were beautiful and well maintained. Then there was the food. Absolutely amazing. Whoever is cooking back there deserves a big pat on the back and a raise. I would highly recommend this hotel, especially if your tired of the touristy city hotels. It doesn’t get much better in Phangan! Your in the middle of the beach and the city and it makes it very convenient to get to either place. I Highly recommend chantaramas! Thank you for making our stay memorable and comfortable!
Stayed 4 nights in May 2018

10/10 Excellent

Ethan, Alberta, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I wanted and more
Had a very lovely stay here with my wife and my children. The resort has a very beautiful setting and was very well maintained. Upon arrival, the staff greeted us with cold towels, fresh juice, and friendly service. They were a joy to deal with. The room was very large, nicely furnished and had a huge separate bathroom. The pool area was beautiful, surrounded by really comfy sun loungers. Excellent range of food for breakfast with a nice view of the sea. The whole hotel complex was simply a great environment to relax in and was tremendous value considering how little we paid.
Stayed 1 night in May 2018

10/10 Excellent

James, Melbourne, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Koh Phangan and this hotel makes my memories of Koh Phangan very positive. The Room and Bathroom were spacious, beautifully decorated and comfortable. Spa bath on the balcony was relaxing and enjoyable. The location quite isolated but staying here hardly needed to go anywhere else. Amazing beach front. Huge swiming pool. Good food with fair price. Breakfast selection was also good. The staffs and services were all right. I would very much reccommend this place.
Stayed 1 night in Apr 2018

8/10 Good

George

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Great - Room Great - Staff not great
Me and partner have been travelling Thailand and this is probably bang on in the middle of the list of places we have stayed. Hotel and room was nice however staff/service wasn’t so great. The restaurant in particular, was firstly the most expensive place we have been and definitely the worst. There is one lady there who literally couldn’t be any less interested if she tried and the food is below average. It’s a shame but again hotel great and just taxi into town or walk down the road for local (better) food.

8/10 Good

Lauren, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but a bit overpriced
We were lucky enough to get this hotel at half price, so we jumped on it. For the price we paid I was thrilled with what we got. The room and bathroom were both huge but the window looked straight out onto the path where staff would be working from 6:30am onwards and guests would constantly be walking past making us feel a little watched. Mosquitoes were a big issue but nothing insect repellant can’t fix. The hotel grounds are beautiful. The buffet breakfast was limited and the restaurant was grossly overpriced. Staff were lovely but came across quite unprofessional at times. Once again, thrilled with what we got for 50% off but I’d be pretty annoyed if I paid full price.
Stayed 3 nights in Apr 2018

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!

4/10 Poor

Kay, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has potential but has a long way to go
First impressions count. So being jumped by 3 dogs at the lobby whom im told are residents of the lodge isnt very nice doesnt also show the place being very hygenic. Overall the complex has potential to be amazing with an Amazing beach front, however, the room we got had a really really bad damp smell, the air con was blowing out bits of what not so the room wasnt pleasant to breathe in to say the least. The room has gaps in the doors so be prepared for mosquitos invading in. The food in the place was a let down, limited menu and quality below average. Room service was poor no 24 hr service and if you needed anything you had to send a message via whasup to the desk that is if you can get on to the wifi network which was really poor. If the room was comfortable at the very least i wouldve been content with everything else being sub par level but it wasnt. I was quite glad to see the back of it when i left.
Stayed 3 nights in Feb 2018
Response from Anna on 20 Mar,2018
Hello, I’m so sorry to hear about your bad experience here at Chantaramas Resort & Spa. I firstly would like to respond to your feedback about our four beagles here at the resort. All beagles have been fully vaccinated and get several baths through out the week. They also do not live in the restaurant area but like to relax around the reception area. I can understand your concern about having four beagles in the resort, overall feedback has been amazing about our dogs from customers and most guests seem to love them. They are the Chantaramas Mascots :) We am so sorry to here that you was unhappy with your room. Since you have left we have recently cleaned the air con to resolve the issue so it will prevent this happening in the future. Unfortunately, room service is only available in the hours of the Moon Deck Restaurant opening times which is between 7am and 10.30pm. I understand how this could of been inconvenient for you and I will pass this feedback on to the rest of the Chantaramas Team. I am sincerely sorry that you did not have a pleasant stay with us and if you have any more inquiries please don't hesitate to contact us. Regards

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill elegance
Amazing stay! Highly recommend.
Stayed 2 nights in Feb 2018
Response from Anna on 18 Feb,2018
Hello Thanks for leaving such lovely feedback! We absolutley loved having you here to. We hope to see you back again in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the beach
Close to the beach, clean, staff great and super kind, wi fi works excellent, breakfast delicious
Stayed 1 night in Jan 2018
Response from Anna on 8 Feb,2018
Hello Thank you so much for writing us such a lovely review! I am over the moon you had such a great stay with us. We hope to see you back here in the near future. Safe travels

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is great
The resort is great! Hotel staff are very friendly and helpful, they will try to help with every question or issue you might face. The resort is highly maintene and clean! Staff are going around all day cleaning and organizing. Pool area and restaurant are really nice. Rooms are very private, quiet and has a nice space. Loved the big bath :) The only downside we find is the breakfast that could definitely improve!
Stayed 3 nights in Jan 2018
Response from Anna on 24 Jan,2018
Hello Karin! Thank you for your lovely review. I am so pleased that you enjoyed your holiday with us and happy with the facilities in the resort. I totally agree with you the breakfast did need to improve! We are now offering a variety of coffee including cappuccinos, lattes, etc instead of just serving the filtered coffee. We also now include more fruits and offer a shake option! We hope to see you back here again in the near future. Best Regards

10/10 Excellent

beef, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort
Stayed here last week for 5 nights was a great resort to stay at!
Stayed 6 nights in Dec 2017
Response from Anna on 24 Jan,2018
Thank you for taking the time to write us a review! I am so happy you had a great stay Thanks again

10/10 Excellent

Ava White, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Room very good ,clean and comfortable. Service and Staff very friendly .Resort quite . Hotel helped us do day trips and ferry tranfers .
Stayed 1 night in Dec 2017
Response from Teerarat on 1 Jan,2018
Dear Eva White, Thank you very much for your feedback. It was great to hear that you had a good time staying with us. Your valuable comment will be shared to all our team and we hope to welcoming you back in the near future.