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Reviews of Hotel Grand Continental Kuala Terengganu

3 out of 5
Hotel Grand Continental Kuala Terengganu
Lot 004023, Jalan Sultan Zainal Abidin, Daerah 8, Kuala Terengganu, Terengganu

Reviews

7.4

Good

Rating 10 - Excellent. 40 out of 218 reviews" "
Rating 8 - Good. 100 out of 218 reviews" "
Rating 6 - Okay. 45 out of 218 reviews" "
Rating 4 - Poor. 30 out of 218 reviews" "
Rating 2 - Terrible. 3 out of 218 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

TUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Jan 2023

6/10 Okay

AZIZAN

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Need upgrade
I book room stated new renovated, but only new carpet & new paint all other bed, bathroom, furniture need upgrade
Stayed 1 night in Feb 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Refurbished room??
Moldy and dirty bathroom. Stained bedsheet. Cannot even observe a single of any kind of refurbishment done..outdated info from web.
Moldy and dirty bathroom
Stain on bedsheet yuckkss
Stayed 1 night in Nov 2021

4/10 Poor

mohd nazli

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1st- breakfast was terrible. 2nd -there are traces of shoe soles at bad sheets 3rd - front desk staff not friendly 4th - stunning view looking at KT bridge.
Stayed 2 nights in Nov 2021

8/10 Good

Glyn, London

Travelled with partner
Liked: Cleanliness, staff & service
good value for money and friendly staff
Stayed 1 night in Oct 2021

6/10 Okay

Muhammad Ilham bin Ahmad, Jenjarom

Stayed 3 nights in Sep 2021

6/10 Okay

Rohani

Travelled with family
Need some maintenance
The food was very good. Thanks to chef. The hand shower head broken. The flush handle stiff. The tap at the sink was bad. Don’t know where the Water on bathroom floor came from. Room 512.
Stayed 2 nights in Sep 2021

10/10 Excellent

Leong Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Pleasant stay during lockdown. Felt safe too.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Stayed 2 nights in Apr 2021

6/10 Okay

Jeff

Business traveller
Stayed 1 night in Mar 2021

10/10 Excellent

chien yong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

8/10 Good

Ilham, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities
If you are looking for a hotel for business trip, I would recommend this hotel. The room is quite good. A lot of restaurant nearby and walking distance to KTCC Mall. Pasar Payang is only 5 minutes away if u need to get something for your family.
Stayed 4 nights in Jan 2021

10/10 Excellent

Kok Hoong

Stayed 6 nights in Nov 2020

8/10 Good

Achid, Nilai, Malaysia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Overall it was just an okay stay. The room is quite dusty I guess because we had flu every time we are in the room. The aircond temperature also couldn't be adjusted, you can only adjust the fan whether you want it to be low, medium or high. Other than that it was okay due to this is a very old hotel
Stayed 1 night in Nov 2020

4/10 Poor

Rais

Travelled with family
Liked: Cleanliness
Very sad
the hotel does not inform that the swimming pool needs to be reserved in advance. very disappointing
Stayed 2 nights in Sep 2020

6/10 Okay

Norshah, Petaling Jaya Selangor

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
LIKE: location, accessibility, easy to get taxi/grab, near to Pasarnita was great, room cleanliness, many power sockets, consideration for 1 hour early check in (at 1pm) due to our tight schedule. UNLIKE: frontdesk staffs not smiling since arrival until check out. Wearing face mask were not a permission for frontdesk persons not to smiling to hotel guest.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, many places to eat near surrounding area and close to attractions. Breakfast is basic buffet and no local specialty food.
Stayed 1 night in Aug 2020

8/10 Good

Sungduk

Liked: Staff & service
오래됬지만 가격생각하면 나쁘지 않음
Stayed 1 night in Jul 2020

8/10 Good

Yong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained
Stayed 1 night in Feb 2020

8/10 Good

Arman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

muhamad

Business traveller
Saving grace
Hotel is very much dated and is showing its age. I book the so called renovated room and it is already in such a state. Other than that, location and service was the saving grace.
Stayed 2 nights in Feb 2020

10/10 Excellent

MOHD YAAKUB

Stayed 1 night in Jan 2020

8/10 Good

Fariz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Amazing stay
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing breakfast, swimming pool !
Stayed 2 nights in Dec 2019
Response from Sufian on 31 Dec,2019
Dear Sir/ Madam, Thank you for your feedback and you satisfied with our service and enjoyed your stay with us. We are looking forward to welcoming you back to Hotel Grand Continental Kuala Terengganu..

10/10 Excellent

NOOR AINI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, cozy, comfortable and affordable
Stayed 3 nights in Dec 2019
Response from Sufian on 31 Dec,2019
Dear Puan Noor Aini, Thank you for your feedback and you satisfied with our service and enjoyed your stay with us. We are looking forward to welcoming you back to Hotel Grand Continental Kuala Terengganu..

10/10 Excellent

SANGWON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Kuala Terengganu drawbridge
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did’nt have sufficient time to view the other facilities offered by the hotel apart from the hotel room. the room and amenities are acceptable. as for breakfast, the foods are okey as well except for the pancake ... the pancake was hard and did not have the taste and texture of the usual pancake that we normally have. It taste like our local ‘lemping’ which we add in the onion and enchovy and and usual served with sambal chili but they served it with syrup...haaaa the also served a local dish call ‘pulut’ to be eaten with a thumb size fried dried fish but they only offed the fish head with some part of the collar and pretty tough as well, at least they could have offered the body of the fish to us... the egg section was good both for the service and product. fruits was good as well despite they only offered us the water melon and rock melon only. on the table were
Stayed 1 night in Oct 2019

8/10 Good

Ahmad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. I don't like the bath tub.
Stayed 1 night in Sep 2019

6/10 Okay

Mad, Kota bharu

Travelled with family
Liked: Cleanliness
The aircond in the room very slow even at the hi level still the same with the slowest one and then the breakfast so disappointing as i'm expecting there will be a lot of food choices but unfortunately just a small number of food.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Iskandar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good to stay overnight
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room no air conditioning and no hot water
Stayed 1 night in May 2019

4/10 Poor

Teng Hin

The stay was ok but the breakfast was terrible. Can you immagine breakfast without egg station? The chicken sausages tasted funny, not sure if it is bad though. Didn’t want to finish it after one bite. Will stay at other hotel if I am ever in KT again.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in / out. Efficient staff. Buffet Breakfast average.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check in, the room n location was good. However it was spoilt by the breakfast. At 6.50 am, when we arrived, there was no staff to seat us. As such, I still have the breakfast coupons with me. The juice was like a cordial only. The fruits served were not sweet n succulent. I wanted half boiled eggs, and I remarked to the chef at the egg station that it was already cold.... they just looked at me. I then ask for fried eggs and that was it. I was put off by the service and quality of food served at breakfast.
Stayed 1 night in Apr 2019

8/10 Good

Lawrence Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Apr 2019

8/10 Good

Hj Nik Hassan

Liked: Property conditions & facilities, room comfort
I rate this hotel 3.2
Water pressure a bit low and the carpet in the lift a bit old and smelly with moderate breakfast menu.
Stayed 1 night in Apr 2019

10/10 Excellent

Rohaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and Recommended to stay!
Very good hotel to stay.. Easy to find local food and go around the city.. Will come and stay here again in the future
Stayed 5 nights in Mar 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking problem, Torn bedsheet etc
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Kuala Trengganu
Stayed 1 night in Feb 2019

10/10 Excellent

Noordiyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

ABD RAHIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for visit Terengganu
Strategic location. Limited parking. Good breakfast
Stayed 2 nights in Nov 2018