"At check in I let them know that I had paid for the upgrade room with the couch. They stated that they don’t have those rooms so I asked for a fold away bed, they said they didn’t have those either. They said they would give me extra blankets so one of us could sleep on the floor. I explained that all 3 of us were disabled and we were not sleeping on the floor! They did not offer any money back or accommodations. No elevator was on site so we had to carry our luggage up the stairs, and saw blood running down the wall. Got to our room which smelled like curry and sweat and found a dirty towel behind the bathroom door. The tv wasn’t working right so we tried to get help and was met with rudeness from the employee that didn’t want to get off his personal call. There were dead bugs covering the window seals/tracks and live bugs crawling in the bathroom and one on the bed. The tv, microwave, coffee maker, lamp and fridge were all plugged into one extension cord that was hanging down the wall. The tile floor in the room also looked dirty. The pillows were small and flat and when I asked for more pillows no one ever brought any up. No one ever came to make beds or check towels or clean the room while we were there. The employees had enough time to braid each others hair in the lobby though. All this in a supposedly newly renovated hotel. Would not recommend at all! Worst experience I’ve ever had."
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