Restaurant

Reviews of Puri Saron Senggigi Hotel

3 out of 5
Puri Saron Senggigi Hotel
Jln Raya Senggigi, Senggigi, Lombok

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 23 reviews" "
Rating 8 - Good. 12 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central location in Lombok
The hotel is well located and is a good deal, having everything you could ask for. The proximity to the beach is awesome and the nearby beach is clean. There is a nice pool. Breakfast is good and service very pleasant. The AC was very nice and cool providing for a good night sleep. The only drawback were the various weekend conferences, sales weekend one and some Christian revival (in predominantly Muslim island) week two. Both were loud and disruptive, although I guess it is a small inconvenience. The people are very tolerant and accomodating. I would be back and recommend this place.
Stayed 2 nights in Jan 2020
Response from Irwan on 4 Feb,2020
Dear Andrew Mr Thank you for your review and we are glad to be your host, we are very sorry for inconvenience because during your stay with us we have some group conferences, we hope you will be back soon and be apart of Puri Saron Family Kind Regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So relaxing.
Came for 3 days, stayed for 12.
Stayed 3 nights in Jun 2019
Response from Stanis mr. on 21 Jun,2019
Dear Paul Mr. Thank you for your stay with us and your review about our service,staff and location very value for customer and all staff wll be upgrading for customer service. Thank you

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from manager on 20 Jul,2018
Thank you for taking time to give us the score

8/10 Good

harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very large hotel nice staff nice rooms
Stayed 3 nights in May 2018
Response from Stanislaus Gun on 28 Jan,2019
Dear Harry Mr. First of all we would like to thank you for your stay with us at Puri Saron Senggigi.We very appreciate your positive review about our service and facilities. We look forward to welcoming you back on your next trip to Lombok and please help us for inform to your family and friend to stay with us at Puri Saron Senggigi. Thank you Stanis Mr.

8/10 Good

Philip, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We keep returning
As always the staff make us feel really welcome. They are always helpful and it is nice that we no each other by name.
Stayed 6 nights in Jan 2018
Response from Norza on 23 May,2018
we are very appreciate for your time to review our hotel, we'll waiting for your second stay and more, God Bless

6/10 Okay

Verified traveller

Response from General Manager on 6 Feb,2017
Thank you very much for taking the time to review our property

2/10 Terrible

Martin, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They robed me and the bathroom pipes were broken
My experience at this hotel was the worst I could have. Although the room looked good the bathroom smelled horrible and the pipe was broken, so the floor was completely wet. When I left for half an hour for breakfast and came back, I found they cleaned the room (although I did not put the sign on the door for it, or leave the key at reception). I saw that my backpack was open and immediately counted the money I had in a special case and saw that some of it was missing. I went to the police and the staff denied everything, I was fortunate enough to get back the money I payed for three additional nights, but lost the stolen money.
Response from Stanislaus Mr. on 26 Jan,2019
we are very appreciate for your time to review our hotel, we'll waiting for your second stay and more, God Bless

6/10 Okay

cathy, perth w.a

Liked: Staff & service
Lombok stay
the hotel was fine food basic the hotel needs updating English very limited hard to communicate but the staff were very friendly . cheap hotel but fine if you want cheap hotel. cathy perth w.a.
Response from Stanislaus Gun on 5 Jun,2018
we are very appreciate for your time to review our hotel, we'll waiting for your second stay and more, God Bless

10/10 Excellent

Elyse, Australia - SA - Regional SA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Great deal; Service: Flawless; Cleanliness: Beautiful;

6/10 Okay

lombokisthebest, indonesia

Liked: Cleanliness
Disliked: Property conditions & facilities
old fashioned hotel
it was a bit scary and it was quite far from the center of senggigi tourism area
Response from Stanislaus Mr. on 1 Feb,2019
Dear Lombok is the best, Thank you for your comments.I apologize for the problems that you encounterted during your last stay.This is not the type of review that we like to see and I assure you that I will be looking into each point that you have made.If it is convenient,I would like to discuss your experience further so that I might learn more about how to improve our property and service for you and our other guests,Thank you for staying with us and look forward to another chance to serve you. Best regars

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Stanislaus Gun Mr. on 5 Jun,2018
we are very appreciate for your time to review our hotel, we'll waiting for your second stay and more, God Bless

8/10 Good

mia, hongkong

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel resort
Stay 2 night only... traditional Indonesia style hotel.big room ..need to improve the room utilities .nice restaurant with good cook and pool view. .the pool also clean.,.staff service need to improve.wifi only on the lobby and restaurant
Response from Stanislaus Mr. on 1 Feb,2019
Dear Mia Ms. Thank you for taking the time to review our property,your comments are very much valued.We appreciate your comments regarding our customer service and ongoing upgrades.Our Staff are trained to provide only the best in customer service and we pleased that you found value and hospitality during your stay,our commitment to investing in our property will continue with renovations to all areas.We look forward to seeing you on your nesx trip to Puri Saron Hotel Senggigi.

4/10 Poor

greg, Australia - VIC - Melbourne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities: Run-down; Value: Unreasonable; Service: Courteous; Cleanliness: Grubby;

8/10 Good

MAAFMS, Kuala L,our

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Wonderful, cozy and quiet. Although walking on the beach was not that great. We do have somethingto share thou. On arrival we gave and the staff said, they do not have room for us. Then we should or booking document and they checked for sometime and said no booking..they checked again and with that document they gave us a room but not a seaview room. They said they do not have a sea view room for deluxe. Fnally we paid slightly more to get a better room (chalet) by the pool. We liked the friendly staff.
Response from Stanislaus Mr. on 1 Feb,2019
Dear Maaf Ms. Thank you for taking the time to review our property,your comments are very much valued.We appreciate your comments regarding our customer service and ongoing upgrades.Our staff are trained to provide only the best in customer service and we are pleased that you found value and hospitality during your stay our commitment to investing in our property will continue woth renovations to all areas.We look forward to seeing you on your next trip. Bes regards

8/10 Good

Annie, Melbourne VIC, Australia

Disliked: Property conditions & facilities
Annie and co
Great staff lovely pool for our daughter who is three. A little out if town however the walk is not far. We didn't spend much time in the motel we used this as a base to look at Lombok and the islands.
Response from Stanislaus Mr. on 5 Jun,2018
we are very appreciate for your time to review our hotel, we'll waiting for your second stay and more, God Bless

4/10 Poor

Dena, Australia - QLD - Townsville

Disliked: Property conditions & facilities
Facilities: Tired, Nothing special, Old, live wires & poorly finis; Value: Rip-off, Unreasonable, to much $ for what it is; Service: Polite, nice people; Cleanliness: Tidy, sufficient;

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Irwan on 23 Apr,2020
Dear Muhammad Mr Warmest greeting from Puri Saron Senggigi Thank you for choosing Puri Saron for your place to stay during your holiday in Lombok and we are happy to get your respond for our property and it is very valuable for our next costumers, we are pleased to welcome you back on your next holiday... Kind Regards

4/10 Poor

MARION, Lyon

Liked: Staff & service
Disliked: Cleanliness, room comfort
Chambres vétustes mais cadre de l’hôtel agréable.
La partie extérieure de l’hôtel est très jolie, jardins, piscine, architecture... mais les chambres sont vieillottes et de mauvais goût La salle de bain est mal entretenue, la porte ne semble pas finie... Le restaurant est froid et la nourriture y est chère par rapport à ce qu’on peut trouver ailleurs Le petit déjeuner n’est pas très bons à part les œufs très bien cuisinés Le personnel est en revanche très serviable et adorable ! La plage devant à un bar restaurant associatif qui se crée dont les jeunes auteurs sont très sympa Nous souhaitons bonne chance à ce projet
Stayed 2 nights in Aug 2019
Response from Irwan on 16 Aug,2019
Dear Value Guest Warmest greeting from Puri Saron Lombok thank you very much for your time to review our hotel and we are very sorry for your inconvenience during your stay in puri saron hotel senggigi, your review is very important to upgrade our room and our service, we hope you will back soon as our value costumer in next your holiday. warmest regards Puri Saron Senggigi team

8/10 Good

Christian

Liked: Property conditions & facilities, room comfort
Response from Puri Saron on 6 Apr,2018
THANKYOU FOR STAYING WITH US, WE CAN'T WAIT TO SERVE YOU AGAIN

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lombok holiday
Quite nice place to rest. Beach is not the best. Cheap taxi can drive you to better beaches. Good value for this money.
Stayed 6 nights in Aug 2017
Dear mr.Robert, First of all we would to thank you for your stay at Puri Saron Senggigi Lombok. We very appreciate your positive review about our services and facilities. We look forward to welcoming you back on your next trip to Lombok and stay at Puri Saron Senggigi Lombok. Best regards Stanis Mr.

8/10 Good

Steven, Antwerpen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi hotel met zeer vriendelijk personeel.
Bungalow kamers zijn heel net en mooi met prachtig hemelbed. Vrij rustig, zelfs in het hoogseizoen. Bij momenten was het zwembad vrijwel privé.
Response from Stanislaus Gun on 5 Jun,2018
we are very appreciate for your time to review our hotel, we'll waiting for your second stay and more, God Bless

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Rooms
Verry Nice rooms!
Response from Stanislaus Mr. on 1 Feb,2019
Dear Anonymous Mr, Thank you for taking the time to review our property,your comments are very much valued.We appreciate your comments regarding our customer service and our staff are trained to provide only the best in customer service. We look forward to seeing you on your next trip to Puri Saron Hotel Senggigi. Best regards

8/10 Good

Giulio, Roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Stanislaus Mr on 6 Mar,2020
we are very appreciate for your time to review our hotel, we'll waiting for your second stay and more, God Bless