When we arrived they told us our room type was not available. We were 6 people, therefore needed the room that had the 2 double beds plus the bunk bed. The lady in the front desk was shouting to the employee over the walkie talkie frustrated because they had taken our room type out of service for no apparent reason. She told us she would have to give us 2 rooms. That was not going to work for us. We planned this trip in advance and wanted to remain together in one room. Finally after going back and forth, she said the room was available. The hotel is a bit run down, needs to be updated a bit. After we checked out, I left some items behind. I was calling them for hours. They would either not respond to the telephone or when they finally did, they would hang up on me although I was simply trying to find out if they had my things. I had to ask my nephew to drive me from New Jersey to the hotel just to go in person and find out. I was glad that I had not yet flew back home to Florida because I would have never gotten a response from them if they had my things or not. When I arrived for my items, the janitor walked to the room and the items weren't there anymore. He then said he can check the lost and found but it turned out that they never placed the items in the lost and found. Instead they were stuffed in a plastic bag inside a cleaning personnel closet. No one knew it was there! Not happy about how the situation was handled both occasions, during check-in and after check out.