Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews of The Gallivant Times Square

3.5 out of 5
The Gallivant Times Square
234 West 48th Street, New York, NY

Reviews

6.4
Rating 10 - Excellent. 611 out of 2715 reviews" "
Rating 8 - Good. 592 out of 2715 reviews" "
Rating 6 - Okay. 575 out of 2715 reviews" "
Rating 4 - Poor. 437 out of 2715 reviews" "
Rating 2 - Terrible. 500 out of 2715 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

ANH

Business traveller
Disliked: Amenities, property conditions & facilities
no hot water
Stayed 1 night in Mar 2024
Response from Leo on 28 Mar,2024
Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you experienced during your recent stay. Your satisfaction is our top priority, and we're genuinely sorry that you encountered issues with the hot water. Rest assured, we have addressed this matter with our maintenance team immediately to ensure such occurrences are promptly resolved.We appreciate your understanding and patience in this matter. We would love to have another opportunity to provide you with the exceptional experience we strive for. Should your travels bring you back to our area, please don't hesitate to reach out directly, and we'll ensure your next stay is flawless.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Had a fantastic time close to attractions, walking distances to Times Square and macys.
Stayed 2 nights in Mar 2024
Response from Leo on 26 Mar,2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic time during your stay with us. Being close to attractions like Times Square and Macy's is definitely a plus, and we're delighted that our location made your experience even more enjoyable. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Safe travels!

6/10 Okay

Laurel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are small and need to be renovated, but I got what I expected for the price.
Stayed 3 nights in Mar 2024
Response from Leo on 26 Mar,2024
Thank you for taking the time to share your feedback with us. We truly appreciate your honest review. While we're sorry to hear that the size of the rooms didn't fully meet your expectations and that renovations are needed, we're glad to know that you found value in the price you paid. Your insights are incredibly valuable to us as we continuously strive to enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there's anything specific you'd like to share with us regarding your experience, please don't hesitate to reach out. Thank you again for choosing us for your accommodation needs.

10/10 Excellent

Kimmika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean! Spacious! Elevator is slow but the property itself is well worth it, The young woman checking out was a bit brisk, :(
Stayed 1 night in Mar 2024
Response from Robert Napolitano | Director of Operations on 21 Mar,2024
Hey Kimmika, thank you so much for taking the time to leave such a kind review!

10/10 Excellent

etienne

Business traveller
Fine lot of room in the seat area but seats are terrible with no back support
Stayed 4 nights in Mar 2024
Response from Robert Napolitano | Director of Operations on 21 Mar,2024
Thanks for supporting our business and being such a loyal customer

6/10 Okay

Audrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The elevators were not consistent at all. They kept passing our floor whether we were on the first floor or the twelfth. There were no towels in our room. The shower did not have a door. Very odd! Good overall as we were only staying one night to sleep, but I would not want to stay longer than that. Staff was great!
Stayed 1 night in Mar 2024
Response from Robert Napolitano | Director of Operations on 20 Mar,2024
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do better in the future. Don't hesitate to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

6/10 Okay

Rochelle, Temple Hills

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property could use some upgrades… we were lucky to get a room with working AC but the common areas and halls were super hot. I thought we would get stuck on the very small elevators everytime we got on. I had to travel for about 30 minutes to find a working ice maker. Peeling paint on room walls and we never received wash cloths, had to use hand towels to bathe with. But the location is great!
Stayed 2 nights in Mar 2024
Response from Robert Napolitano | Director of Operations on 20 Mar,2024
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do better in the future. Don't hesitate to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

2/10 Terrible

Antonina, Boca Raton

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Door to the bathroom broken, almost stock in elevator. Some of the lights in the bathroom didn’t work. Was a wrong name on TV I guess this room supposed to be someone else and they changed it for the same reasons.
Stayed 1 night in Mar 2024
Response from Robert Napolitano | Director of Operations on 20 Mar,2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 Terrible

Bonnie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bugs lazy maid, no towels, dead bugs, mouse dropping, no tv remote, had to ask 2 times. The manager wanted to blame me
Stayed 1 night in Mar 2024
Response from Leo on 16 Mar,2024
Thank you for taking the time to leave us feedback. We truly appreciate your honesty as it helps us identify areas where we can improve. We sincerely apologize for the inconveniences you experienced during your stay. Rest assured, your concerns have been addressed with our team to ensure that such issues are promptly rectified. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations on this occasion. Please know that your satisfaction is of the utmost importance to us, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve. If there's anything else we can do to make it up to you, please don't hesitate to let us know. Thank you once again for bringing these matters to our attention.

4/10 Poor

Panagiotis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leo on 16 Mar,2024
We appreciate you taking the time to share your feedback with us. While we're glad to hear from you, we're sorry to learn that your experience fell short of expectations. We strive to provide exceptional service and experiences for all our customers, and your feedback is invaluable in helping us improve. If you're open to it, we'd love to hear more about your specific concerns so we can address them and ensure a better experience for you in the future. Please don't hesitate to reach out to us directly. Thank you again for your feedback and for choosing us.

2/10 Terrible

Caley

Disliked: Cleanliness, property conditions & facilities
hidden fees, dirty conditions, rude staff, elevator is janky, loud environment…would not recommend
Stayed 4 nights in Mar 2024
Response from Leo on 14 Mar,2024
We're genuinely sorry to hear about your disappointing experience during your recent visit. Your feedback is incredibly important to us as it helps us identify areas where we can improve. Rest assured, we take your concerns seriously and are committed to addressing them promptly. We strive to provide a welcoming and comfortable environment for all our guests, and it's disheartening to learn that we fell short of your expectations in several aspects. We'll be reviewing our policies and procedures to ensure transparency regarding any fees, and we'll also be conducting a thorough inspection of our facilities to ensure cleanliness and maintenance standards are met. Additionally, we'll be providing additional training to our staff to ensure all guests receive the courteous and respectful service they deserve. Your feedback serves as a valuable reminder of the importance of continuous improvement, and we sincerely appreciate your candor. We hope you'll consider giving us another chance to provide you with the exceptional experience we strive for. Please don't hesitate to reach out to us directly if there's anything further we can do to address your concerns. Thank you for taking the time to share your feedback with us.

6/10 Okay

Jason

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Leo on 13 Mar,2024
Thank you for taking the time to leave feedback on your recent experience. We appreciate your honesty and value your input. We're constantly striving to improve, and your feedback helps us do just that. If there's anything specific you think we could do better to earn that extra star next time, please don't hesitate to let us know. We're here to ensure every visit exceeds your expectations. Looking forward to serving you again soon!

4/10 Poor

Bethany

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Convenient location, but many items in room in disrepair (non-functional lights, missing window shades). Bags of laundry left untended in hallway.
Stayed 1 night in Mar 2024
Response from Leo on 12 Mar,2024
Thank you for taking the time to share your feedback with us. We truly value your input and are grateful for the opportunity to address your concerns.We're delighted to hear that you found our location convenient, and we apologize for any inconveniences you experienced during your stay regarding the maintenance issues in your room and the untended laundry in the hallway. Please know that your comments have been brought to the attention of our maintenance and housekeeping teams to ensure that necessary improvements are made promptly.We strive to provide each guest with a comfortable and enjoyable experience, and your feedback helps us identify areas where we can enhance our services. We hope that despite the challenges you encountered, you were still able to find moments of relaxation and enjoyment during your time with us.Should your travels bring you back to the area, we would be honored to have another opportunity to exceed your expectations and provide you with a seamless stay. Please don't hesitate to reach out to us directly if there is anything further we can assist you with.

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leo on 12 Mar,2024
Thank you for your feedback. We're sorry to hear your experience didn't meet expectations. Your input is valuable to us as we continuously strive to improve. Please feel free to share any specific suggestions you may have. We hope to exceed your expectations in the future.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localização excelente, quarto novo, pequeno mas atende muito bem; com cafeteira e reposição cafés diariamente. Retorno com certeza!
Stayed 1 night in Feb 2024
Response from Leo on 7 Mar,2024
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our location excellent and that our newly renovated room met your expectations. We understand the importance of those small details, like having a coffee maker and daily replenishment of coffee, to enhance your stay. It's fantastic to know that you had everything you needed. Your kind words mean the world to us, and we can't wait to welcome you back for another fantastic stay!

8/10 Good

Wendi

Travelled with partner
Liked: Cleanliness, staff & service
Convenient location at a reasonable price.
Stayed 2 nights in Mar 2024
Response from Leo on 7 Mar,2024
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you found our location convenient and our pricing reasonable. Providing our guests with a comfortable and accessible experience is always our top priority. If there's anything else we can do to enhance your next visit and turn that 4 into a 5, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

mark

Liked: Staff & service
Disliked: Property conditions & facilities
Front doors of hotel both broken! Could use fresh coat of paint. Otherwise perfect location in Times Square.
Stayed 2 nights in Mar 2024
Response from Leo on 7 Mar,2024
Thank you for taking the time to share your feedback with us. We appreciate your detailed review. We're thrilled to hear that you enjoyed our prime location in Times Square. It's certainly one of the highlights of staying with us.Regarding your concerns about the front doors and the need for a fresh coat of paint, please accept our sincere apologies for any inconvenience caused. Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable and pleasant experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing to stay with us.

10/10 Excellent

Kathleen

Stayed 2 nights in Jul 2023
Response from Leo on 6 Mar,2024
Thank you for your amazing 5/5 review! We're thrilled you had a fantastic experience with us. Your support means everything, and we can't wait to serve you again soon!

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a piece of dirty plywood covering the window and air conditioner with cold air coming through. House keeping gave us attitude about cleaning the room so they could "go home early." The shower leaked and was unfinished, soaking the floor. One of the lobby lights was flickering and broken like from a scary movie. A terrible hotel in a great location.
Stayed 2 nights in Mar 2024
Response from Leo on 5 Mar,2024
Dear Michael,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are invaluable to us as we strive to continually improve our services.Rest assured, we have addressed your concerns with our housekeeping team to ensure that all guests receive the exceptional service they deserve. Additionally, we have promptly addressed the maintenance issues you mentioned, including the window, air conditioner, shower, and lobby light, to prevent similar occurrences in the future.We appreciate your kind words about our hotel's location and hope that despite the challenges you encountered, you were able to enjoy your time in our city. We would love the opportunity to welcome you back and provide you with the outstanding experience that we are known for.Thank you again for choosing to stay with us, and we look forward to the opportunity to exceed your expectations in the future.Warm regards,

4/10 Poor

David

Stayed 1 night in Mar 2024
Response from Leo on 5 Mar,2024
Thank you for taking the time to leave feedback on your experience with us, even though it was rated 2/5. We genuinely appreciate hearing from our customers, as it helps us understand areas where we can improve and better meet your expectations. We're committed to providing exceptional service and experiences, and your input is invaluable in that process. If there are specific aspects of your visit that you believe we could enhance or address, please don't hesitate to reach out to us directly. We hope to have the opportunity to exceed your expectations in the future. Thank you again for your feedback and for choosing us.

4/10 Poor

Ale

Stayed 1 night in Mar 2024
Response from Robert Napolitano | Director of Operations on 23 Mar,2024
Hey Ale, thank you so much for taking the time to leave such a kind review! We can't wait to see you and meet your family when you return to the Gallivant.

8/10 Good

Kellee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Robert Napolitano | Director of Front Office on 23 Feb,2024
Thank you so much for your generous feedback.

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in New York.
Stayed 2 nights in Feb 2024
Response from Robert Napolitano | Director of Front Office on 23 Feb,2024
Hi Raymond! Thank you for your kind feedback; your words are very much appreciated. Have a great day!"

2/10 Terrible

ryan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nice people but hotel needs some work.
Stayed 1 night in Feb 2024
Response from Robert Napolitano | Director of Front Office on 23 Feb,2024
We always aim to deliver a great experience and are sad when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to improve and ensure this doesn't happen again

6/10 Okay

Vivian

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
When we arrived they told us our room type was not available. We were 6 people, therefore needed the room that had the 2 double beds plus the bunk bed. The lady in the front desk was shouting to the employee over the walkie talkie frustrated because they had taken our room type out of service for no apparent reason. She told us she would have to give us 2 rooms. That was not going to work for us. We planned this trip in advance and wanted to remain together in one room. Finally after going back and forth, she said the room was available. The hotel is a bit run down, needs to be updated a bit. After we checked out, I left some items behind. I was calling them for hours. They would either not respond to the telephone or when they finally did, they would hang up on me although I was simply trying to find out if they had my things. I had to ask my nephew to drive me from New Jersey to the hotel just to go in person and find out. I was glad that I had not yet flew back home to Florida because I would have never gotten a response from them if they had my things or not. When I arrived for my items, the janitor walked to the room and the items weren't there anymore. He then said he can check the lost and found but it turned out that they never placed the items in the lost and found. Instead they were stuffed in a plastic bag inside a cleaning personnel closet. No one knew it was there! Not happy about how the situation was handled both occasions, during check-in and after check out.
Stayed 2 nights in Jan 2024
Response from Robert Napolitano | Director of Front Office on 23 Feb,2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

6/10 Okay

Roberto A.

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Excellent
Stayed 2 nights in Jan 2024
Response from Robert Napolitano | Director of Front Office on 23 Feb,2024
Hi Roberto! Thank you for your kind feedback; your words are very much appreciated. Have a great day!

2/10 Terrible

Allie

Disliked: Cleanliness, property conditions & facilities
The pictures online did not capture what the hotel actually was and made it look much nicer. The hallways were extremely narrow, our room had a dirty tissue in the floor, hair on the bed and pillows, and fecal matter left in the toilet. We left immediately after checking in.
Stayed 3 nights in Dec 2023
Response from Robert Napolitano | Director of Front Office on 23 Feb,2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurate

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady is awesome. Room is really really nice. Perfect location
Stayed 1 night in Feb 2024
Response from Robert Napolitano | Director of Front Office on 23 Feb,2024
Hi Karen! Thank you for your kind feedback; your words are very much appreciated. Have a great day!

10/10 Excellent

Justine María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Robert Napolitano | Director of Front Office on 27 Feb,2024
Thank you so much for your generous feedback, Justine. Hope to see you again soon.

6/10 Okay

Bob

Travelled with family
Liked: Staff & service
Property could use some upkeep. However, the price was reasonable, and the location is excellent. Additionally, the staff were very nice.
Stayed 2 nights in Jan 2024
Response from Leo on 1 Mar,2024
Dear Bob,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property's location to be excellent and that you found our staff to be very nice. Providing exceptional service and hospitality is at the heart of what we do, and we're thrilled that our team made a positive impression on you.We appreciate your constructive feedback regarding the upkeep of the property. Rest assured, we're constantly striving to enhance our facilities and ensure that our guests have a comfortable and enjoyable stay. Your input is invaluable to us as we continue to improve.We hope to have the pleasure of welcoming you back in the future, and we'll do our utmost to ensure that your next experience with us exceeds your expectations.Warm regards,

10/10 Excellent

Mike

Liked: Cleanliness, staff & service
I have been staying here for awhile. love the funky vive and the rooms are decent. Jose at the counter is especially nice and professional. however, I have noticed lately that the lobby is looking dark, tired, and creepy... Nothing like a little paint and extra lighting to enhance the space.
Stayed 3 nights in Jan 2024
Response from Leo on 1 Mar,2024
Thank you ever so much for taking the time to share your feedback with us! We truly appreciate your kind words and the generous 5/5 rating you've given us. It's customers like you that motivate us to keep striving for excellence. We're thrilled to hear that you had a positive experience with our front desk agent, Jose. I'll be sure to pass on your compliments to him—it will definitely put a smile on his face! We can't wait to welcome you back again soon.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Very friendly and helpful staff
Stayed 2 nights in Jan 2024
Response from Leo on 1 Mar,2024
Thank you ever so much for taking the time to share your feedback with us! Your stellar rating of 5/5 fills us with immense gratitude and motivation to continue delivering exceptional service. We truly value your patronage and eagerly look forward to welcoming you back soon. Rest assured, we're working diligently to ensure that all our elevators are in top-notch condition for your next visit. Until then, take care and see you again soon!

6/10 Okay

Rafael

Stayed 2 nights in Jan 2024
Response from Leo on 1 Mar,2024
Thank you so much for taking the time to share your feedback with us! We genuinely appreciate your stay at the Time Square Gallivant hotel and your willingness to help us enhance our services. Your insights are incredibly valuable, and we're committed to using them to make your future visits even more enjoyable. We look forward to the opportunity to welcome you back and exceed your expectations. If you could provide us with some written feedback, it would greatly assist us in our ongoing efforts to improve. Thank you once again for your support!

2/10 Terrible

rene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Leo on 1 Mar,2024
Thank you so much for taking the time to share your feedback with us. We truly appreciate your honesty, and we're sorry to hear that your stay didn't meet your expectations. Your input is invaluable to us as we continuously strive to improve our services and enhance the experience for all our guests. Rest assured, we'll carefully review your comments and take the necessary steps to address any areas of concern. We hope for the opportunity to welcome you back in the future and provide you with a much-improved experience.

4/10 Poor

Kirkland

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Leo on 1 Mar,2024
Thank you for taking the time to share your feedback with us. We regret to hear that your recent stay wasn't as pleasant as we had hoped. Your insights are invaluable to us, and we're committed to using them to enhance our services and ensure a more enjoyable experience for all our guests. Your input will guide us in making necessary improvements, and we sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations. If you could kindly provide us with more detailed written feedback, it would greatly assist us in our efforts to continually enhance our guest experience.

8/10 Good

SHELLEY

Liked: Cleanliness, staff & service
Front desk staff was very pleasant and helpful especially Trish. At one point ony one elevator was in service
Stayed 1 night in Jan 2024
Response from Leo on 1 Mar,2024
Thank you so much for taking the time to share your feedback! We truly appreciate your rating of 4 out of 5. Your support means a lot to us, and we're committed to continuously improving your experience. Rest assured, we're working diligently to ensure all our elevators are up and running smoothly for your next visit. We can't wait to welcome you back again soon!

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Leo on 1 Mar,2024
Thank you very much for taking the time to share your feedback with us. We truly appreciate your honesty and are sorry to hear that your recent stay fell short of expectations. Your input is invaluable to us as we strive to continuously enhance our guests' experiences. Rest assured, we will carefully review your comments and work diligently to address any areas of concern. We sincerely hope for the opportunity to welcome you back in the future and provide you with a much-improved experience.

8/10 Good

Archie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for what we needed. It was a weekend visit to see a show and do a couple tourist things. Thanks for making my birthday weekend perfect.
Stayed 2 nights in Jan 2024
Response from Leo on 1 Mar,2024
Thank you so much for taking the time to share your feedback with us! Your rating of 4/5 truly means a lot to us, and we're incredibly grateful for your support. We look forward to the opportunity to welcome you back again soon for another fantastic experience!

8/10 Good

Kashfia

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Leo on 1 Mar,2024
Thank you so much for taking the time to share your feedback! It's fantastic to see that you rated us a 4 out of 5. We truly appreciate your support and are thrilled that you had a positive experience with us. We're looking forward to the opportunity to welcome you back again soon!

8/10 Good

Jessenia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We really liked the suite for our 5 people family. Definitely would stay again.
Stayed 5 nights in Jan 2024
Response from Leo on 1 Mar,2024
Dear Jessenia,Thank you very much for taking the time to share your feedback! We're delighted to hear that you had a pleasant stay with us at Time Square Gallivant. Your kind words truly motivate us to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back for your future stays, ensuring that each visit with us is nothing short of extraordinary. See you soon!

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in a prime area for Times Square. But that’s where the good stops. There were roaches and knats in our room and despite requesting several times to have the room sprayed, it wasn’t. The heater wall controls were broken so controlling the temperature was a nightmare. The entire hotel is very old, which is ok, except it needs a lot of repairs and maintenance with several things broken. I do not recommend.
Stayed 4 nights in Jan 2024
Response from Leo on 1 Mar,2024
Dear Shannon,Thank you very much for taking the time to share your feedback with us. We're genuinely sorry to hear that your stay didn't meet your expectations. Please accept our sincerest apologies for any inconvenience you experienced.Rest assured, your comments haven't gone unnoticed. We're committed to resolving the issues you've highlighted promptly and effectively. Our team will work diligently to address these concerns to ensure that any future visits you may grace us with are nothing short of exceptional. It would be our privilege to have the opportunity to turn your experience around and leave you with a renewed appreciation for our wonderful establishment.Once again, thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve our services and provide the outstanding experiences our guests deserve. We look forward to the chance to welcome you back and exceed your expectations in the future.

6/10 Okay

Jeremy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros- Location, clean, spacious, price Cons- Poor condition, room was hot in December and we couldn’t control the air, didn’t have hot water for 24 hours, they ran my card before check in and it was declined until the bank called me. They told me I was lucky they didn’t go ahead and cancel my reservations without even contacting me first. I would stay there again only because of the spacious room and price but it’s definitely not for someone who prefers at least 2.5 stars.
Response from Leo on 1 Mar,2024
Dear Jeremy,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that overall, your stay was great, and you found our accommodations clean, spacious, and offered at a fair price. Your satisfaction is incredibly important to us.We're truly sorry to hear about the issues you experienced with the room conditions, including the warm temperature and hot water. Please accept our sincerest apologies for any inconvenience this may have caused during your stay. Rest assured, your comments have been noted, and we are already working to address these concerns to ensure a more comfortable experience for you and our future guests.Your feedback is invaluable to us as we strive to continuously improve our services and facilities. We appreciate your support and hope to have the opportunity to welcome you back for an even better stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

2/10 Terrible

adam

Travelled with family, Travelled with family and small children
Disliked: Amenities
Try calling his hotel before you book. You will find out that most of the phone selections are not in service. You will also find out that the front desk will not answer and eventually go to voicemail. The GallivantTimes Square charged me for a night before I arrived. My reservation was correct and I received a receipt for the correct amount at check out. I found out a week later when reviewing my credit card statement. The only way to get in contact with any member of management is through email and their response time is 2-4 days. They would not review the errant charge and gave me the run around and would not reimburse me for their error. I had to file a fraud case with my CC company. The location and price may be enticing, albeit incredibly noisy. In addition, our queen size bed was a full. Save yourself the headache and stay with a reputable hotel that has customer service.
Response from Leo on 1 Mar,2024
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty, and I'm sorry to hear that your recent stay wasn't as pleasant as we would have hoped. Your insights are invaluable to us as we strive to continuously enhance our customer service and the overall experience we provide. Rest assured, your feedback will be carefully reviewed and utilized to make meaningful improvements. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything further you'd like to discuss or if you have any additional suggestions, please don't hesitate to reach out. Thank you again for choosing our hotel.

10/10 Excellent

Sunnie

Liked: Cleanliness, amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Gretchen M.

Stayed 2 nights in Dec 2023
Response from Leo on 1 Mar,2024
We greatly appreciate your feedback! Your perfect score of 5/5 truly brightens our day. Rest assured, we're committed to ensuring that all our elevators are operational to provide you with the seamless experience you deserve. We can't wait to welcome you back again soon!

2/10 Terrible

Jose

Stayed 3 nights in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Charles A

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gallivant Times Square
Rude, unprofessional staff, dirty, poor elevator service, unexpected fees. Do not stay here!
Stayed 2 nights in Dec 2023
Response from Robert Napolitano | Director of Front Office on 27 Feb,2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Hasnain

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff😊
Stayed 2 nights in Dec 2023