Rooftop terrace

Reviews of Library Hotel by Library Hotel Collection

4 out of 5
Library Hotel by Library Hotel Collection
299 Madison Ave, New York, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 807 out of 1001 reviews" "
Rating 8 - Good. 164 out of 1001 reviews" "
Rating 6 - Okay. 23 out of 1001 reviews" "
Rating 4 - Poor. 6 out of 1001 reviews" "
Rating 2 - Terrible. 1 out of 1001 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Librarians on 19 Mar,2024
Dear Alan,Thank you for the 5 out of 5 review!We look forward to seeing you again.Best,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
peoperty is a fun theme love the themed floors and rooms wish there were more affordable dining optiona both in room and on the same street
Stayed 6 nights in Feb 2024
Response from The Librarians on 29 Feb,2024
Thank you for your feedback, we're delighted to hear that you enjoyed your stay with us!

6/10 Okay

jessica

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’ve stayed at your hotel years ago and it was wonderful. With that said, I was so incredibly disappointed this time. The hotel is so rundown. The rooms were old, the walls were stained, the towels were so ratty that they felt like sandpaper, the sofa was disgusting, and the toiletry products were sub par. If you want to continue charging what you do, then you need to do some simple upgrades.
Stayed 2 nights in Feb 2024
Response from The Librarians on 4 Mar,2024
Hello Jessica,Thank you for staying with us and being a loyal guest to the hotel. We are sorry to hear about your disappointing stay and we truly appreciate your feedback. We will most certainly evaluate your comments to see what we can do better to improve. We hope you enjoyed your visit to New York.

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024
Response from The Librarians on 25 Mar,2024
Dear Catherine, Thank you for the 5 out of 5 review! We look forward to seeing you again.Best,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area
Stayed 1 night in Jan 2024
Response from The Librarians on 24 Jan,2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Nanda, Reno

Stayed 1 night in Jan 2024
Response from The Librarians on 13 Feb,2024
Thank you for staying with us and sharing your experience. We hope to see you again soon.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Librarians on 9 Jan,2024
Dear Catherine,Thank you for the 5 out of 5 review!We hope to welcome you on your next trip to New York City.Best,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location. Great restaurant nearby, so convenient amongst NYC adventurers
Stayed 6 nights in Dec 2023
Response from The Librarians on 8 Jan,2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Librarians on 5 Jan,2024
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Librarians on 26 Dec,2023
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the whole library vibe, even the quiet reading room! The rooftop bar was not very helpful and we felt a bit stupid for not following what seemed to be the process. Reservations for a bar? Closing time? Where to sit? All in all, a wonderful place.
Stayed 3 nights in Dec 2023
Response from The Librarians on 22 Dec,2023
Thank you for staying with us and sharing your experience. We're sorry to hear about your difficulty at our rooftop bar, and will certainly review how we can improve our communication with guests.

10/10 Excellent

Mairin

Liked: Amenities
Stayed 5 nights in Dec 2023
Response from The Librarians on 22 Dec,2023
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was beautiful and will definitely be staying here next time we visit New York. Unfortunately the restaurant downstairs was a bit of a let down.
Stayed 3 nights in Dec 2023
Response from The Librarians on 19 Dec,2023
Thank you for staying with us and sharing your experience. We look forward to seeing you on your next visit to New York.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite charming and unique
Charming and unique, the Library Hotel provided us with an experience and service not easily found if we had stayed in an upper-level chain hotel.
Stayed 4 nights in Nov 2023
Response from The Librarians on 19 Dec,2023
Thank you for staying with us and sharing your kind words. We hope to see you again soon.

10/10 Excellent

Christopher, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were blown away by our stay. The staff was friendly and the property was gorgeous. The lounge area on the second floor was a game changer and being able to get an espresso and a small snack was a great way to decompress after walking around the city. The room was small, but honestly larger than we expected and was perfect for our needs. We will go out of our way to stay here again and would highly recommend it to our friends.
Stayed 2 nights in Nov 2023
Response from The Librarians on 6 Dec,2023
Thank you for sharing your feedback and your kind words. We are thrilled to hear that you were blown away by your stay, and we look forward to seeing you soon.

10/10 Excellent

Isabella

Travelled with partner
Liked: Amenities, property conditions & facilities
The location of this hotel is brilliant - very close to grand central, the New York library, Times Square, the Rockefeller Centre etc
Stayed 4 nights in Nov 2023
Response from The Librarians on 6 Dec,2023
Thank you for staying with us. We hope you enjoyed your visit to NY, and that we can welcome you back soon.

10/10 Excellent

kathleen

Travelled with partner
Liked: Property conditions & facilities
Fab hotel
Stayed 5 nights in Nov 2023
Response from The Librarians on 6 Dec,2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Librarians on 30 Nov,2023
Thank you for staying with us. We hope to see you again very soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from The Librarians on 29 Nov,2023
Thank you for staying with us. We hope to see you again soon!

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Front door dark and uninviting. Unable to get a drink on rooftop bar. Snacks is library not very creative.
Stayed 3 nights in Nov 2023
Response from The Librarians on 27 Nov,2023
Thank you for staying with us and sharing your feedback. We hope you enjoyed your visit to New York.

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was excellent. Extremely helpful. The library on the 2nd floor is the best thing about the hotel. Coffee, tea, sodas, nuts and fruit are always available in that comfortable room. Great place to gather. Picked up bagels in the morning, brought them back there for breakfast. Room was very small for the price. I've stayed all over the city for higher and lower prices, this was one of the smallest rooms. Service at the rooftop bar and in the 1st floor restaurant is very slow.
Stayed 2 nights in Nov 2023
Response from The Librarians on 20 Nov,2023
Dear Peter,Thank you for the honest feedback! We hope that we welcome you on your next trip to the Big Apple.

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Librarians on 8 Nov,2023
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Guillermo

Stayed 2 nights in Oct 2023
Response from The Librarians on 20 Nov,2023
Dear Guillermo,Thank you for choosing Library Hotel for your recent stay.We hope that we welcome you back on your next trip to New York City.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location and wonderful staff. A great, quirky hotel!
Stayed 5 nights in Oct 2023
Response from The Librarians on 28 Oct,2023
Thank you for staying with us and the great comments. We are thrilled you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from The Librarians on 26 Oct,2023
Hi Sarah,Thank you for staying with us. We hope to see you again soon.

8/10 Good

Joe

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The library on the 2nd floor was a sanctuary in amongst NYC madness. The theme of the property was great and so was the Madison Avenue location Rooms were small but this is NYC... The bed although comfortable needs to be updated ..too soft
Stayed 8 nights in Sep 2023
Response from The Librarians on 9 Oct,2023
Thank you for staying with us and sharing your experience. We hope to see you again soon.

10/10 Excellent

Gabrielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy seeing all the books
Stayed 3 nights in Sep 2023
Response from The Librarians on 2 Oct,2023
Thank you for staying with us. We're happy you enjoyed the books as we have over 6,000 books on property available for our guests to read. We hope to see you again soon.

10/10 Excellent

Kathryn

Stayed 2 nights in Sep 2023
Response from The Librarians on 9 Oct,2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Librarians on 11 Sept,2023
Thank you for staying with us. We hope to welcome you back soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever!
Our favorite hotel.
Stayed 9 nights in Aug 2023
Response from The Librarians on 11 Sept,2023
Thank you for staying with us and hope to see you again very soon!

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from The Librarians on 10 Sept,2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Stephen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The second floor Library/Lounge is a real oasis in The City
Stayed 3 nights in Sep 2023
Response from The Librarians on 6 Sept,2023
Thank you for staying with us. We're thrilled you enjoyed the hotel and our great lounge. We hope to see you again soon.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fun and great place to stay in New York City!
Stayed 1 night in Sep 2023
Response from The Librarians on 5 Sept,2023
Thank you for staying with us and look forward to seeing you again!

4/10 Poor

Leslie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel touts itself as a luxury boutique when in reality is it just a small hotel. I would not call it high end and I have stayed at hotels with similar price points but much cozier and elegant. The 24 hour library lounge and snacks, and the rooftop terrace, are nice. If you book the petite room, be aware that it is extremely small (smaller than any dorm room I've had) and that it is a double (not queen) bed. In addition, there is no place to sit to watch TV or relax, other than a very stiff desk chair. Very little room also to put a suitcase down on the floor. And no door to the bathroom (just the toilet). There is no continental breakfast, only an add on for a voucher for $20 to have it in the onsite restaurant. There was confusion about this at the front desk. The area around the hotel is good for walking - going to Fifth Ave, Bryant Park, Times Square. Not so great for shopping or restaurants though. Mostly business, not residential. I did not like that they have a very restrictive reservation policy. With most hotels on Expedia, you have until 24 or 48 hours before to cancel. This one was 7 days. Also, if you have to cancel, it is not one night's penalty, it is the whole trip. That made me very uncomfortable. When I spoke to Expedia, they said that the hotel would refund me if I changed hotels, but the hotel said bluntly "no". So, confusion about that also. I found the staff to be somewhat snippy and uncaring that I was not happy with the room.
Stayed 4 nights in Aug 2023
Response from Justin Scimeme - Director of Sales on 5 Sept,2023
Hello Leslie,Thank you for staying with us and sharing your experience. We are a small, boutique hotel with only 60 rooms, a 24-hour lounge with refreshments, a rooftop bar, and a restaurant. We are very transparent with the size and descriptions of our rooms, especially our Petite Room with One Full Bed. We offer several pictures of our rooms, along with the square footage and bed type; and even go as far as describing the room as petite in the title of the room in the case of our Petite Room with One Full Bed. You can find two chairs in the room, a desk chair next to the bed and a much more comfortable lounge chair near the television. There is also a door for every bathroom in every room.We do not offer a continental breakfast, as you seem to imply that we falsely advertise, but we do offer a hot breakfast at our onsite restaurant, with a discount for guests of the hotel should they want to purchase a voucher.The hotel is very centrally located, as you mention, and very close to many great tourist destinations in New York City, including shopping on 5th Avenue. There are also many great restaurants in the neighborhood that our guest service agents would be happy to recommend that are just a short walk from the hotel.We want all of our guests to be happy and to enjoy their stay with us. This is why we were willing to waive our cancellation fee and to help find you other accommodations for your visit, but you ignored our attempts to contact you, even rejecting a call from our General Manager.We hope you enjoyed your visit to New York and wish you nothing but the best.Best,

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location
Lovely hotel in a great location. Wonderful amenities. We really enjoyed the 2nd floor lounge. Would love to return!
Stayed 4 nights in Aug 2023
Response from The Librarians on 23 Aug,2023
Thank you for staying with us and sharing your kind comments. We're thrilled you enjoyed your stay and hope to see you again very soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from The Librarians on 23 Aug,2023
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Udo

Business traveller
Liked: Amenities
Very nicely kept Hotel. Staff is very friendly and helpful
Stayed 2 nights in Aug 2023
Response from The Librarians on 22 Aug,2023
Thank you for kind review Udo - we are happy to hear that you are enjoying your stay with us!

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Librarians on 15 Aug,2023
Dear Dale,Thank you for the 10 out of 10 review!We look forward your stay with Library Hotel.

10/10 Excellent

Coleman

Travelled with partner
Liked: Amenities
Great hotel. We love the library and book theme. Each room is different with a different theme. The areas on the second floor and 14th floor are very pleasant to relax. The location of the hotel is ideal. In Midtown, right by Bryant Park and the public library.
Stayed 2 nights in Aug 2023
Response from The Librarians on 18 Aug,2023
Thank you for staying with us and sharing your experience. We hope to see you again soon.

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location in midtown with very nice rooftop bar. Lots of construction in the immediate area so quite noisy.
Stayed 2 nights in Aug 2023
Response from The Librarians on 7 Aug,2023
Thank you for staying with us. Unfortunately, the city of New York does not inform us of construction work that will be happening near the hotel, so it is often a surprise to the hotel as well. If you may need something to minimize any noise, we do offer earplugs for our guests or can offer a different room on a higher floor if available. We hope you had a great stay and hope to see you again soon.

10/10 Excellent

Jennifer N Wilson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here before and didn't realize it was 13 years ago and besides some process changes, The Library Hotel continues to be clean, have wonderful and friendly staff and is in a great location for shopping, walking and catching public transportation. And shout out to the woman that keeps the 2nd Floor Reading Room stocked and clean; she does an EXCELLENT job.
Stayed 4 nights in Aug 2023
Response from The Librarians on 7 Aug,2023
Dear Jennifer,Thank you so much for the wonderful review! We were excited to welcome you back and we hope that we see you on your next visit to NYC!

6/10 Okay

Charanjit

Travelled with partner
Liked: Cleanliness, staff & service
We were recommended to stay at this property by friends who had been here before. The staff are excellent, location is perfect but we had various issues during our 1 week stay. There was road work for the last 3 days of our stay starting at mid night. The air conditioning is facing the bed which makes you congested and irritates your sinuses. Can’t open the windows as it was way to noisy. We are returning in a week but have rebooked with newer hotel at High Line!
Stayed 6 nights in Jul 2023
Response from Arman and the Librarians on 7 Aug,2023
Dear Charanjit,Thank you for the honest review here on Expedia and for taking the time to communicate with us directly at the Hotel - we are happy to hear that your interaction with our staff was excellent and you found our location "perfect". We are also devastated that your overall experience due to outside noise and the AC was irritating. We hope that you give us another chance when you are back in NYC and we will try our best to accommodate you properly.

10/10 Excellent

Glena

Stayed 1 night in Aug 2023
Response from The Librarians on 31 Aug,2023
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Property was great. The room was just okay. The room was tiny, but acceptable, but the bed was not comfortable and there were two sets of pillow. The non-down pillows were terrible, as in unusably bad. We'll be back for the restaurant and rooftop bar, but probably not going to stay again.
Stayed 1 night in Jul 2023
Response from The Librarians on 26 Jul,2023
Thank you for staying with us and sharing your experience. We're sorry to hear the bed was uncomfortable and the non-down pillows were not up to par. We will most certainly take a look at your room to make sure it is in prime condition for the next guest, as well as inspect our pillows for poor quality. We hope you enjoyed your visit to New York.

10/10 Excellent

Diana, Pleasant Valley

Liked: Cleanliness, staff & service, property conditions & facilities
This is our favorite place to stay in NYC. It's quiet and cozy, the staff is wonderful and it's near the NYPL. It is our happy place.
Stayed 2 nights in Jul 2023
Response from The Librarians on 24 Jul,2023
Dear Diana,Thank you for the wonderful review!We look forward to welcome you back at Library Hotel!

8/10 Good

Sara A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Response from The Librarians on 23 Jul,2023
Dear Sara,Thank you for staying with Library Hotel! If there is anything that we can help with to make your next stay with us 5 out of 5, please let us know!Thank you again,

10/10 Excellent

Anne

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really loved this hotel. It truly is like staying in a library. The rooms are organized based on the Dewey Decimal system with books on the specified subject found therein. There is a great section of art books in the lobby and fiction in the second floor lounge which has an espresso machine and snacks. The hotel is convenient to the garment district. I thought the neighborhood was safe and clean.
Stayed 2 nights in Jul 2023
Response from The Librarians on 21 Jul,2023
Hi Anne,Thank you for staying with us and sharing your experience. We are thrilled you had a lovely stay and enjoyed all of our wonderful books. We hope to see you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrific stay, a great place, great location. Cannot wait to return.
Stayed 1 night in Jul 2023
Response from The Librarians on 11 Jul,2023
Thank you for staying with us. We look forward to seeing you again very soon.

10/10 Excellent

Dorothee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from The Librarians on 11 Jul,2023
Dear Dorothee,Thank you so much for the five out of five review!We look forward to welcome you back on your next visit to New York.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from The Librarians on 8 Jul,2023
Dear Denise,Thank you for the five out of five review! We look forward to welcome you back at Library Hotel on your next visit to New York City.Best,