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Reviews of Anaheim Marriott Hotel

4 out of 5
Anaheim Marriott Hotel
700 W Convention Way, Anaheim, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1105 out of 1732 reviews" "
Rating 8 - Good. 339 out of 1732 reviews" "
Rating 6 - Okay. 152 out of 1732 reviews" "
Rating 4 - Poor. 72 out of 1732 reviews" "
Rating 2 - Terrible. 64 out of 1732 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities are top notch. I would stay here again for that alone. I loved having a Starbucks in there. The room was just ok but I think we were put in an older room because I had a last minute request. Still very comfortable and the bed was great.
Stayed 3 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, 10 mins to Disneyland
Stayed 2 nights in Apr 2024
Response from Senior Rooms Operations Manager on 19 Apr,2024
Dear Austin, Thank you for the fantastic review of your stay at Anaheim Marriott in the heart of Downtown Disney! We are thrilled that our location a couple of blocks from Disney was perfect for your vacation. After a fun-filled day at the park, we are so happy you were able to relax in your clean, comfortable [room/suite]. It was our pleasure hosting you, and we hope you will choose us whenever you are in the area.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

jessica, Glendale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay!
Stayed 1 night in Apr 2024

2/10 Terrible

Rodrigo

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Senior Rooms Operations Manager on 19 Apr,2024
Dear Rodrigo, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel seemed very luxurious and had a beautiful lobby. Housekeeping did a great job responding to our request. Parking was easy and included in the price. There was no hotel shuttle but local shuttle was great.
Stayed 2 nights in Apr 2024
Response from Senior Rooms Operations Manager on 17 Apr,2024
Dear Nancy, Thank you for choosing Anaheim Marriott and sharing your experience. We are glad you liked our beautiful hotel and that you appreciated our parking service. We were also delighted to learn that the service provided by our Housekeeping associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Cory RyanSenior Rooms Operations Manager

10/10 Excellent

Jolynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment of driving onto the property, the experience was great. Employees from checkin, restaurant and at the door were very friendly. Never a disappointment when staying at Marriott.
Stayed 3 nights in Apr 2024
Response from Senior Rooms Operations Manager on 13 Apr,2024
Dear Jolynn, Thank you for your wonderful comments about the outstanding service and hospitality you received from the Anaheim Marriott. Our main priority is your comfort and convenience, and we appreciate you taking the time to let others know we went over and above to meet your expectations! We will certainly share your praises with the departments mentioned. We look forward to serving you again whenever your travels bring you back to Anaheim.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

Gisele

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Disneyland shuttle, friendly staff.
Stayed 7 nights in Mar 2024

8/10 Good

Gabriel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time with my family going to Disney, however my AC and Fridge were not working properly and needed maintenance. Issue was fixed fairly quickly and I would visit again!
Stayed 3 nights in Apr 2024
Response from Senior Rooms Operation Manager on 11 Apr,2024
Dear Gabriel, Thank you for choosing Anaheim Marriott and sharing your experience. We are sorry about the issues you experienced during your stay. However, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. It is always a joy to see our guests are excited about returning; we look forward to it!Cory RyanSenior Rooms Operations Manager

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd or 4th time staying here. Nice hotel and staff. Super quick Uber to the park. Clean and comfortable.
Stayed 8 nights in Mar 2024

8/10 Good

Sherry

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. I wish we had a microwave in the room. Other than that everything was perfect.
Stayed 2 nights in Apr 2024
Response from Senior Rooms Operation Manager on 10 Apr,2024
Dear Sherry, Thank you for choosing Anaheim Marriott and sharing your experience. We are pleased that you enjoyed your stay overall; however, we regret the lack of in-room amenities you endured. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Cory RyanSenior Rooms Operations Manager

10/10 Excellent

Valerie

Stayed 2 nights in Apr 2024

6/10 Okay

Chris

Stayed 4 nights in Apr 2024
Response from Senior Rooms Operations Manager on 9 Apr,2024
Dear Chris, Thank you for being our guest. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Cory RyanSenior Rooms Operations Manager

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much nicer and quiet compared to the Hilton across the road where our family members stayed.
Stayed 5 nights in Mar 2024
Response from Senior Rooms Operations Manager on 6 Apr,2024
Dear John, Thank you for choosing Anaheim Marriott and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Cory RyanSenior Rooms Operations Manager

8/10 Good

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was super clean. I was impressed! The only negatives I had were that there was a conference of high school kids. It was so noisy our first night. People yelling in the hallways until midnight. I was there with my young son. I called the desk and they sent up security, but still the noise continued. I talked to the front desk the next am and they said they had emailed the parents/ chaperones. They gave me a $50 credit. It was quiet for the rest of the stay. The only other negative was that the hot tub was out of commission. It would have been nice to know that. Our room had no bath and I could have used a soak after long days at Disney.
Stayed 6 nights in Mar 2024

8/10 Good

Fung Ha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle bus for USD6 to Disneyland Park. Clean and spacious room. Very good location
Stayed 2 nights in Apr 2024
Response from Senior Rooms Operation Manager on 8 Apr,2024
Dear Fung Ha, Thank you for the fantastic review of your stay at Anaheim Marriott in the heart of Downtown Disney! We are thrilled that our location, a couple of blocks from Disney, was perfect for your vacation. After a fun-filled day at the park, we are so happy you were able to relax in your clean, comfortable room. It was our pleasure hosting you, and we hope you will choose us whenever you are in the area.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

jordan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. One of the finest hotels I’ve ever stayed in. 5 stars!
Stayed 2 nights in Mar 2024
Response from Senior Rooms Operations Manager on 2 Apr,2024
Dear Jordan, Thank you for choosing Anaheim Marriott and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. Thank you again for your recommendation to our future guests, and we look forward to hosting you again soon.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

Marnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for WonderCon and it was the best experience. Our room overlooked the walkway of the convention center. It was raining but we were able to sit on the balcony because it was completely covered. The room was clean and we loved the shower. The elevators were amazing. You use a keypad in the elevator bay and put in your floor. It tells you what elevator to go to and it takes you to your floor quickly and conveniently. The best part was the service. From check in to house cleaning - I needed 2 alternative down pillows and they had them there quickly. Food service was prompt. And our bell hop was fabulous! He offered us water while we waited. We have stayed at both the Hilton at the convention center and the Marriott. We will return to the Marriott for next year’s WonderCon!
Stayed 2 nights in Mar 2024
Response from Senior Rooms Operations Manager on 1 Apr,2024
Dear Marnie, Thank you for choosing Anaheim Marriott during WonderCon and sharing your experience. We are glad you liked our well-maintained accommodations and enjoyed spending your time at the balcony. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with the mentioned departments for a job well done. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Cory RyanSenior Rooms Operations Manager

6/10 Okay

Maika Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was in a great location and had lots of dining options within walking distance or a short drive. Downstairs facilities and rooms look recently remodeled and are very clean. Hallways are dark and dated but clean nonetheless. All the staff were extremely helpful throughout our stay. Our issues lied with minor issues that built up over time. Our phone did not work and our request to have it swapped out was never honored so we would call the front desk from our personal phones. The shower drain would not properly drain and would nearly flood while you were standing in your own dirty water. Rooms are advertised as soundproof and they were definitely not. We could hear our neighbors and people in the hallway clear as day. The smoke detector was right next to the bathroom so if you left the sliding door open, the alarm would go off nearly instantly. The wifi supposedly was free for bonvoy members but we could not connect even after going to the front desk so we just ended up paying for it. Overall these were minor things but stacked up together made for a less than perfect stay.
Stayed 3 nights in Mar 2024
Response from Senior Rooms Operations Manager on 31 Mar,2024
Dear M. Angela, Thank you for taking the time to share your review. We are glad to know you liked our ideal location, well-maintained property, and refreshing accommodations. We also appreciate you mentioning our courteous associates. However, we apologize for the service and maintenance issues you encountered during your visit. Our main aim is to provide exceptional hospitality and attention to detail; therefore, we regret this was not your experience. Your comments are valuable as they will help us improve going forward. We are also sorry for the noise disturbance you underwent due to nearby guests. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Furthermore, we regret not meeting all your expectations and your disappointment with the wifi charges. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Cory Ryan,Senior Rooms Operations Manager

6/10 Okay

Amarjit

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Balcony was too noisy
Stayed 3 nights in Mar 2024
Response from Senior Rooms Operations Manager on 28 Mar,2024
Dear Amarjit, Thank you for taking the time to evaluate our hotel. We are pleased if you enjoyed your stay overall; however, we deeply regret the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the city so we may have the opportunity to better your stay.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to Disney and it was glorious! The hotel was so comfortable and very close to Disneyland.
Stayed 2 nights in Mar 2024

10/10 Excellent

Steven, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is incredible, atmosphere is amazing, the place is great to stay and it has a great view of Dinsey
Stayed 1 night in Mar 2024
Response from Senior Rooms Operations Manager on 26 Mar,2024
Dear Aaron, Thank you for your wonderful comments about the outstanding service and hospitality you received from the Anaheim Marriott. Our main priority is your comfort and convenience, and we appreciate you taking the time to let others know we went over and above to meet your expectations. We are also happy you liked our outstanding atmosphere and amazing views. We look forward to serving you again whenever your travels bring you back to Anaheim.Cory RyanSenior Rooms Operations Manager

4/10 Poor

Steve

Travelled with family and small children
The noise from the elevators was awful.
Stayed 3 nights in Mar 2024
Response from Senior Rooms Operations Manager on 14 Mar,2024
Dear Steve, Thank you for sharing about your experience at our hotel. Please accept our apologies for the noise concerns you encountered due to the location of your room and that you did not get enough rest. We are grateful for your patience, and we want you to know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for staying with us, and we look forward to hosting you all again soon and providing a much better experience.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

Jose

Stayed 2 nights in Mar 2024

4/10 Poor

Lance

Stayed 3 nights in Mar 2024
Response from Senior Rooms Operations Manager on 2 Apr,2024
Dear Lance, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

Jenny I-Shan, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Senior Rooms Operation Manager on 6 Mar,2024
Dear Jenny, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Anaheim Marriott; we hope to see you again soon. Cory RyanSenior Rooms Operations Manager

6/10 Okay

Josh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Overall the hotel was nice and had friendly staff. I was however disappointed that I spent extra money for a king room with a balcony only to get a room on the second floor with a view of the parking lot. The room also had a very noisy air conditioner that made it harder to fall asleep. Room was also smaller than expected.
Stayed 3 nights in Mar 2024
Response from Senior Rooms Operation Manager on 6 Mar,2024
Dear Josh, Thank you for choosing our hotel for your visit to Orange County. While we are glad you were satisfied with some aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Cory RyanSenior Rooms Operations Manager

10/10 Excellent

Tina Ahrens, Riverton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Anaheim Marriott several times and have always had a great experience. The staff is very kind and helpful, the rooms and surroundings are immaculate, and is conveniently located close to the Disneyland parks.
Stayed 2 nights in Mar 2024

8/10 Good

Shadric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend the stay
Stayed 4 nights in Jan 2024
Response from Senior Rooms Operations Manager on 3 Mar,2024
Dear Shadric, We are delighted you enjoyed your stay at the Anaheim Marriott. Thank you for letting us know we exceeded your expectations; it was a pleasure being a part of your trip. We appreciate you choosing us for your visit to Orange County!Cory RyanSenior Rooms Operations Manager

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing to me that was overpriced was the valet parking $46.00 total for 1 night. This isn’t Chicago, San Francisco or New York, it’s Anaheim.
Stayed 1 night in Feb 2024

10/10 Excellent

zhucheng, Honolulu

Stayed 1 night in Jan 2024
Response from Senior Rooms Operations Manager on 29 Feb,2024
Dear zhucheng, Thank you for rating your stay at Anaheim Marriott. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

Cuong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice place to stay
Stayed 2 nights in Feb 2024

6/10 Okay

Nicole

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Senior Rooms Operations Manager on 24 Feb,2024
Dear Nicole, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Cory RyanSenior Rooms Operations Manager

6/10 Okay

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
No one at the front desk told us there was a daily protest going on with yelling and horns etc that started at 6am and went into the night every day we were there. Knowing this was occurring, the hotel should have put us in the furthest area from the noise not ride beside it. We felt that they just didn’t care. Will not be returning to that hotel.
Response from Senior Rooms Operations Manager on 23 Feb,2024
Dear Angela, Thank you for taking the time to evaluate your stay. We sincerely apologize that you had to endure the noise from the labor dispute that occurred at the Hilton across the street. Please feel free to contact the property directly, and one of our brilliant leaders or myself would gladly discuss this in further detail. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality for which we are known.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

Melanie, Carlsbad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here staff were so polite and patient
Stayed 1 night in Feb 2024

2/10 Terrible

Xiomara

Disliked: Cleanliness, staff & service, property conditions & facilities
Never staying at a hotel , my second time staying here wasn’t the best . Breakfast on ask refund for breakfast it was paid through Expedia and then place an order to ala carte breakfast never arrived !!! They offered me complementary lunch for two , did send to my room and they offered refund back for breakfast I basically pay for breakfast twice ! And they offered to waive the parking fee I havent got the breakfast refund that I paid twice or either the deposit of 50$
Stayed 1 night in Feb 2024
Response from Senior Rooms Operations Manager on 19 Feb,2024
Dear Xiomara, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the issues with the breakfast service and the delay in processing your refund. This is certainly not the level of service we strive to provide, and we appreciate your patience as we work to resolve these matters promptly. Thank you for bringing this observation to our attention; we will address this appropriately to ensure this does not happen to future guests. We appreciate your patronage and hope you will give us another opportunity on your next visit to the city so we can provide you with the outstanding hospitality you deserve.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

LeAndre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Senior Rooms Operations Manager on 18 Feb,2024
Dear LeAndre, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Anaheim Marriott, and we look forward to welcoming you back soon.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

dezeraye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great location. Comfortable bed
Stayed 2 nights in Jan 2024
Response from Senior Rooms Operations Manager on 16 Feb,2024
Dear Dezeraye, We are glad to know you enjoyed your stay at Anaheim Marriott. We are happy our location was perfect for your needs and that you were impressed with our well-appointed accommodations and comfortable beds. Thank you for your review, and we look forward to having you back. Cory Ryan Senior Rooms Operations Manager

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We’ve stayed there 2 or 3 times now and have had great experiences. The only thing on the last trip there was someone that smoked on our floor. I’m crazy allergic. We left and came back and it was gone.
Stayed 6 nights in Dec 2023

10/10 Excellent

Luna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was really nice
Stayed 1 night in Feb 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay at with plenty to do at the hotel
Stayed 2 nights in Feb 2024
Response from Senior Rooms Operations Manager on 16 Feb,2024
Dear Sandy, We are thrilled you had an excellent stay at Anaheim Marriott and appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. Cory Ryan Senior Rooms Operations Manager

10/10 Excellent

Marcia, Port Coquilam

Stayed 7 nights in Dec 2023
Response from Senior Rooms Operations Manager on 16 Feb,2024
Dear Marcia, We are happy you chose Anaheim Marriott for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Cory Ryan Senior Rooms Operations Manager

10/10 Excellent

Jiong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Senior Rooms Operations Manager on 13 Feb,2024
Dear Larry, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Anaheim Marriott, and we look forward to welcoming you back soon.Cory RyanSenior Rooms Operations Manager

10/10 Excellent

rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i enjoyed the cleanliness and how helpful the employees were.
Stayed 1 night in Feb 2024
Response from Senior Rooms Operation Manager on 12 Feb,2024
Dear Rachel, Thank you for choosing Anaheim Marriott and sharing your experience. We are glad you liked our well-maintained hotel and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Cory RyanSenior Rooms Operations Manager

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest customer service
Stayed 2 nights in Feb 2024

10/10 Excellent

olga

Stayed 2 nights in Feb 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Duanys

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, Dirty, Dirty
Stayed 1 night in Feb 2024
Response from Senior Rooms Operations Manager on 15 Feb,2024
Dear Duanys, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Cory RyanSenior Rooms Operations Manager