Bar (on property)

Reviews of Orlando Palms Hotel

2.5 out of 5
Orlando Palms Hotel
8601 S Orange Blossom Trl, Orlando, FL

Reviews

7.2

Good

Rating 10 - Excellent. 489 out of 1341 reviews" "
Rating 8 - Good. 307 out of 1341 reviews" "
Rating 6 - Okay. 167 out of 1341 reviews" "
Rating 4 - Poor. 144 out of 1341 reviews" "
Rating 2 - Terrible. 234 out of 1341 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Dereese

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our rooms smoke detector was hanging by wires, the faucet in the bay tub ran the whole time making the floor soaking wet, the bathroom floors were horrific, the toilet kept running they came to fix it when we were leaving..just all around bad.
Stayed 3 nights in Apr 2024
Response from Orlando Palms Hotel on 19 Apr,2024
I'm truly sorry to hear about your disappointing experience at our hotel. This falls far below the standards we strive to uphold. Please accept our sincere apologies for the issues you encountered during your stay. We are addressing these issues immediately to ensure they are resolved for future guests. Your feedback is invaluable, and we thank you for bringing these matters to our attention. If there's anything we can do to make it right, please don't hesitate to reach out to us directly.

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great it was better than I expected considering it's on OBT definitely worth your money the bed was huge and the strip clubs are nearby 😜. I got a great deal on Expedia.
Stayed 2 nights in Apr 2024
Response from Orlando Palms Hotel on 17 Apr,2024
Good evening, Anthony. Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us and that we exceeded your expectations, especially considering our location. We're glad you found value in your stay and enjoyed the spacious bed. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please let us know! Orlando Palms Hotel

10/10 Excellent

Carrie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hallways were in need of vacuuming. Was told they had smoking rooms but didn't.
Stayed 2 nights in Apr 2024
Response from Orlando Palms Hotel on 17 Apr,2024
Good afternoon CarrieWe apologize for the cleanliness issues in the hallways and the misinformation about smoking rooms. We will address these promptly. Your satisfaction is important to us, and we appreciate your understanding.

10/10 Excellent

Daynicha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good I really like it
Stayed 1 night in Mar 2024
Response from Orlando Palms Hotel on 19 Apr,2024
We are happy to hear you had good experience, we hope to host you for a future stay!

10/10 Excellent

Michael, Mesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from . on 16 Apr,2024
Thank you for your positive rating! We are thrilled to hear that you enjoyed your stay with us. If there is anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

David, Wesley Chapel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the low rate. A former Ramada property. No iron or wash cloths in the room. Staff immediately provided anything needed. Would stay again for ease of access to the airport.
Stayed 1 night in Apr 2024
Response from Orlando Palms Hotel on 13 Apr,2024
Dear DavidWe are glad to hear you enjoyed your stay with us, our staff is always happy and ready to help our guests. Thank you for your feedback, we look forward to any future stays you may have with us.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
It's a great central location to and from the airport without the airport prices. I wouldn't say it's dirty but my room was a bit dated. The staff was wonderful and very kind. I left my id at the counter after a very long traveling day and they slipped it under my door. I had slept past check out and the cleaning staff were very patient with me as I never even asked for late check out. So over all the people were great. Would definitely stay a night or two in the future.
Stayed 1 night in Apr 2024
Response from Orlando Palms Hotel on 14 Apr,2024
Hello Justine. Thank you for taking the time to review our hotel. your feedback is important to us as we continue to improve our services for our guest. It brings us great joy that our staff was able to provide a great experience for you and if you plan to stay with us in the future, do look out for our future renovations! We are happy to see you enjoyed your stay and we look forward to any future stays you may have with us. Thank you for choosing Orlando Palms Hotel.

8/10 Good

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice pool
Stayed 1 night in Apr 2024
Response from Orlando Palms Hotel on 14 Apr,2024
Hello, Emmanuel! Thank you for taking the time to review our hotel. We are glad to hear you enjoy our pool and we greatly appreciate your feedback as we continue to improve our services for our guest. Here at Orlando Palms Hotel, we strive to make a great experience for our guests! Thank you for choosing Orlando Palms Hotel.

8/10 Good

Candida

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Hi CandidaWe are happy to hear you enjoyed your stay with us, your feedback is very important to us as it helps up to improve our services. Thank you for taking the time to review our hotel and we hope to see you again.Thank you for choosing Orlando Palms Hotel

10/10 Excellent

Wit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place to go. Keep going taking care of your clients.
Stayed 1 night in Apr 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Hello, WitWe are happy to hear you enjoyed your stay with us! Your feedback is very important to us and we greatly appreciate you taking the time to review our hotel. We look forward to having you stay with us again!Thank you for choosing Orlando Palms Hotel

2/10 Terrible

Cheyenne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast, dirty altogether a very poor hotel will not stay again
Stayed 1 night in Mar 2024
Response from Danielle on 1 Apr,2024
Hello and thank you for your review! We are really sorry to hear you did not enjoy your stay with us. We are considering adding breakfast in the future! In the meantime, the issues you encountered are being addressed with their respective departments. We truly appreciate your time with us, and hope you might visit us again in the future

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Decent, pretty clean, and inexpensive. However, there was some mildew in the bathroom.
Stayed 1 night in Mar 2024
Response from Danielle on 1 Apr,2024
Hello Joshua, and thanks so much for this review and feedback! We are really happy you enjoyed staying with us. We are absolutely taking care of the issue in the bathroom for your room. Thank you for reporting! We appreciate your feedback always!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
Pretty good stay for the price-point. Staff was great. No complaints.
Stayed 1 night in Mar 2024
Response from Danielle on 1 Apr,2024
Hello! Thank you so much for your kind words! We are really happy our staff and property were above your expectation. We love assisting our guests and making your time with us comfortable and enjoyable!

8/10 Good

Sergiy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable
Stayed 3 nights in Mar 2024
Response from Danielle on 1 Apr,2024
Hello, and thank you for your review! It's great news that you were happy with your time here, we hope to see you again in the future!

6/10 Okay

Christopher

Liked: Staff & service, amenities
Pros: Staff were very nice and professional. Had issue with toilet and was resolved by maintenance immediately. Cons: Pool was not clean. Rooms need remodeling and carpet has strong odor.
Stayed 1 night in Mar 2024
Response from Danielle on 1 Apr,2024
Hello and thanks so much for this review! We're delighted that you enjoyed the support from our team and hope you had a very comfortable time here. We will pass your feedback about the pool to our cleaning service provider. Thank you so much for letting us know, and we hope to welcome you back in the future!

6/10 Okay

Juana

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Danielle on 1 Apr,2024
Thank you so much for your review! We are always looking for feedback so we can find ways to improve our guests' experiences!

2/10 Terrible

Megan

Disliked: Cleanliness, property conditions & facilities
The exterior door to the hotel was broken off and dangling from the frame. The hallways look in disrepair, scary even. I saw many roaches in the bathroom when I went to shower in the morning. Thankfully I was only there about 5hrs in between flights - terrible!
Stayed 1 night in Mar 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Good afternoon, Megan. We are sorry to hear you didn't enjoy your stay. We appreciate your feedback as we continue to improve our hotel and services for our guest. We are currently undergoing renovations for our hotel and we hope you would take the time to come see us again and our newly renovated rooms.Thank you for choosing Orlando Palms Hotel

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was old looking. Had a motel smell, the walls and ceiling paint was peeling! The toilet was clogged! We spoke to the front desk about the situation, she said she couldn’t switch our room and was told that someone will check it out but no one came.
Stayed 1 night in Mar 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Good afternoon, Mary.We deeply apologize for the service you received at our hotel. Your feedback is very important to us as we continue to improve out hotel and service. We are currently undergoing renovations and hope you would take the time to see us again and our newly renovated rooms. You would also be happy to see that we have went to intensive training with our agents and proved a much better guest experience.Thank you for choosing Orlando Palms Hotel

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. The rooms were really nice, we had a short stay but the location was great and only 10 minutes from the airport. We would stay here again.
Stayed 1 night in Mar 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Good afternoon, Melanie.Thank your taking the time to review our hotel, we are glad to hear you enjoy your time here at Orlando Palms. We are extremely happy to hear you would choose our hotel again!Thank you for choosing Orlando Palms Hotel

10/10 Excellent

Ammar

Stayed 1 night in Mar 2024
Response from Orlando Palms Hotel on 14 Apr,2024
Hello, Ammar! Thank you for taking the time to review our hotel. your feedback is important to us as we continue to improve our services for our guest. We are happy to see you enjoyed your stay and we look forward to any future stays you may have with us. Thank you for choosing Orlando Palms Hotel.

10/10 Excellent

Dale, Palmyra

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, comfortable, and just we were looking for. We were only there for a short night as we had an early flight out the next morning, but it was only a 15 minute drive for here to the airport. Just what we needed. The staff at the front counter was pleasant and helpful. There were plenty of food options nearby. I would certainly stay here again.
Stayed 1 night in Mar 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Good afternoon, Dale.Thank you for choosing to stay with us and for taking the time to share your positive experience. We are delighted to hear that our hotel met your needs for a comfortable and convenient stay before your early flight.We take pride in providing clean and comfortable accommodations, and we are thrilled that you found our location convenient and our staff pleasant and helpful. Your kind words are truly appreciated, and we are pleased to hear that you enjoyed the nearby dining options.It was a pleasure having you as our guest, and we look forward to welcoming you back for another enjoyable stay in the future.Thank you for choosing Orlando Palms Hotel

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like my reservation being changed without my approval.
Stayed 1 night in Mar 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused by the change to your reservation without your approval. Your satisfaction is our top priority, and we regret any frustration this may have caused.Please know that we take your feedback seriously, and we will review our reservation procedures to prevent similar issues from occurring in the future. If there's anything further we can do to address your concerns or assist you with your reservation, please don't hesitate to contact us directly.Thank you for choosing Orlando Palms Hotel

8/10 Good

GEOFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here
Stayed 4 nights in Mar 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Dear Geoffrey,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us. Providing a positive experience for our guests is our utmost priority, and we are thrilled that we could meet your expectations.Your satisfaction is truly rewarding for us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Thank you for choosing Orlando Palms Hotel

10/10 Excellent

Martin

Stayed 1 night in Mar 2024
Response from Danielle on 3 Apr,2024
Thank you so much for this amazing review, we hope to continue to impress and surpass expectations for our valued guests such as yourself!

10/10 Excellent

Dalys

Stayed 1 night in Mar 2024
Response from Danielle on 3 Apr,2024
Hello, and thanks so much for your awesome review! We love that you had a great time with us. We hope to welcome you back in the near future!

6/10 Okay

Roshanda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good people we had a great time
Stayed 2 nights in Mar 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Hello RoshandaThank you for your kind words! We are delighted to hear that you had a great time during your stay with us. Providing exceptional service and creating memorable experiences for our guests is what we strive for.We look forward to welcoming you back for another enjoyable stay in the future.Thank you for choosing Orlando palms Hotel

6/10 Okay

EDGARDO

Disliked: Cleanliness, staff & service, amenities
Good price per night rate and good location. The front desk service needs to improve the attention. My room carpet has a lot of paint drops, it looks like dirty carpet. I recommend to remove this drops.
Stayed 1 night in Mar 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Good afternoon Edgardo.Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel's price per night rate attractive and enjoyed our convenient location.We sincerely apologize for any lapse in attention you experienced at the front desk. Providing attentive and courteous service is a top priority for us, and we will address this issue with our team to ensure improvements are made.Additionally, we apologize for the condition of the carpet in your room. Your feedback regarding the paint drops is valuable to us, and we will work diligently to address this issue and ensure a more comfortable and pleasant stay for our guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Thank you for choosing Orlando Palms Hotel

8/10 Good

Shayne

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Hello ShayneThank you for taking the time to review our hotel, your feedback is very important to us as we improve our services.Thank you for choosing Orlando Palms Hotel

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an early trip and needed a place to crash for the night . It was a nice property close to the airport. Helpful and friendly staff. The room was very nice and the bed was soft . For a good place for a night or two it’s a good choice .
Stayed 1 night in Mar 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Good afternoon, Douglas.Thank you for choosing to stay with us and for sharing your positive experience! We're thrilled to hear that you found our property convenient for your early trip and that you enjoyed our helpful and friendly staff.We're delighted that you found the room comfortable and the bed to your liking. Providing a pleasant stay for our guests is our priority, and we're glad we could meet your expectations.We appreciate your recommendation and hope to welcome you back for another great stay in the future.Thank you for choosing Orlando Palms Hotel

2/10 Terrible

Rick

Stayed 5 nights in Feb 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Hello, Rick.We are so sorry to see you didn't enjoy your stay with us. Your feedback is important to us as we continue to improve our services for our guest. Thank you for taking the time to review our hotel.Thank you for choosing Orlando Palms Hotel

10/10 Excellent

Dustin Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and willing to give suggestions of things to do around town
Stayed 3 nights in Feb 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Good Evening, Dustin RayThank you for your kind feedback! We're delighted to hear that you found our staff friendly and helpful during your stay. Providing excellent service and local recommendations is a priority for us, and we're glad our team could assist you in exploring the area.We hope you had a wonderful time exploring the town, and we look forward to welcoming you back for another great stay in the future.Thank you for choosing Orlando Palms Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
If your looking for a reasonable CLEAN hotel without all the extra glamour this place is it.. highly recommend
Stayed 1 night in Feb 2024
Response from GA on 27 Feb,2024
Thank you for the great review, we hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GA on 27 Feb,2024
Thank you for the nice review, we hope to see you again soon!

6/10 Okay

Dereck

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It seemed that a fixture may have been removed from the main room, but the cleanup was poorly done. The light fixture in the bathroom had no cover and made a strange noise when it came on. This was probably a really nice hotel in the 80's. Needs a lot of updating. The staff was great, very pleasant, and easy to talk with.
Stayed 1 night in Feb 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Hello, DereckThank you for your feedback. We apologize for the inconvenience with the fixtures in your room. Your comments are valuable to us, and we will address them promptly. We appreciate your kind words about our staff and hope to welcome you back for an improved experience in the future.Thank you for choosing Orlando Palms Hotel

6/10 Okay

Rachel

Travelled with partner
Disliked: Staff & service
No breakfast. No ‘do not disturb’ sign in the room. No coffeemaker in room. Tv channels not coming in nor any info or menu button on remote.
Stayed 7 nights in Feb 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Dear Rachel,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the amenities provided.We understand the importance of providing a comfortable and convenient experience for our guests, and we regret that we fell short in this regard. Rest assured, your comments have been noted, and we will review them with our team to make necessary improvements.Your satisfaction is important to us, and we appreciate your understanding. If there's anything further we can do to assist you, please don't hesitate to reach out to us directly.Thank you for choosing Orlando Palms Hotel

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size and reasonably clean. Bathroom could have been better as far as the cleaning. Beds were way too soft for us (personal preference) but the bedding was very clean and fresh. Had good size fridge and TV but was lacking a microwave. Had a Dunkin Donuts and McDonalds next door Decent value for the money. Was a little disappointed that we found two small roaches the morning we were leaving. Seems be be the norm for Florida middle of the rang accommodation. Overall though reasonable for what we paid
Stayed 2 nights in Feb 2024
Response from GA on 27 Feb,2024
Thank you for the nice review, we hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GA on 27 Feb,2024
Thank you for the nice review, we hope to see you again soon!

8/10 Good

ronald

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from GA on 27 Feb,2024
Thank you for the nice review, we hope to see you again soon!

2/10 Terrible

David

Stayed 1 night in Feb 2024
Response from Orlando Palms Hotel on 15 Apr,2024
Dear, David.We are very sorry to hear you didn't enjoy your stay with us. We do appreciate your feedback as it helps us to improve our services for our guest.Thank your for choosing Orlando Palms Hotel

8/10 Good

Horace

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GA on 19 Feb,2024
Thank you for your good review. We hope to see you soon.

10/10 Excellent

Yaffert

Liked: Cleanliness, staff & service, property conditions & facilities
Negcio
Stayed 1 night in Feb 2024
Response from GA on 17 Feb,2024
Thank you for your nice review. We hope to see you again soon.

10/10 Excellent

Katerina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean&quiet!
Stayed 1 night in Feb 2024
Response from GA on 17 Feb,2024
Thank you for your nice review. We hope to see you again soon.

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from GA on 17 Feb,2024
Thank you for your nice review. We hope to see you again soon.

8/10 Good

Etzon

Liked: Cleanliness, staff & service, property conditions & facilities
Near Orlando mall
Stayed 1 night in Feb 2024
Response from GA on 10 Feb,2024
Thank you for the nice review. We hope to see you soon.

10/10 Excellent

Jean, Brockviile

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and simple with no frills but the staff were super friendly. The hotel was exactly what we needed for an overnight stay before heading to the airport.
Stayed 1 night in Feb 2024
Response from Danielle on 4 Feb,2024
Thank you so much for your review! We are so happy to see you enjoyed your time with us! We look forward to welcoming you again someday, thank you again!

8/10 Good

Svetlana

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is ok for the price charged. Location is very close to highway and walking distance to McDonald's, Dunkin donuts. Located near car dealership. Room is semiclean. I found somebody's hair on the pillows and crumbles on the floor. We booked over month prior but were send to all the way to the other wing of the hotel. Stayed for 1 night only- kids competition.
Stayed 1 night in Feb 2024
Response from GA on 10 Feb,2024
Thank you for the nice review. We hope to see you soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was Great
Stayed 1 night in Jan 2024
Response from GA on 3 Feb,2024
Thank you for the outstanding rating. We hope to see you again.

6/10 Okay

Jose manuel

Liked: Staff & service
Disliked: Property conditions & facilities
A little outdated for $180 Make up pictures in the add
Stayed 1 night in Jan 2024
Response from GA on 31 Jan,2024
Sorry about your experience, we will bring it to the team to learn and improve all outcomes.

8/10 Good

Luisa

Liked: Cleanliness, staff & service, amenities
Perfect for a quick stay between flights. Rooms are a little dated but comfortable beds and very friendly and efficient front of house staff.
Stayed 1 night in Jan 2024
Response from GA on 30 Jan,2024
Thank you for the nice review and for staying with us. We hope to see you again.

8/10 Good

Gregory

Stayed 1 night in Jan 2024
Response from GA on 30 Jan,2024
Thank you for the nice review and for staying with us. We hope to see you again.