Terrace/patio

Reviews of Homewood Suites By Hilton Orlando-Nearest Universal Studios

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1002 reviews" "
Rating 8 - Good. 275 out of 1002 reviews" "
Rating 6 - Okay. 69 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vineesh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel, good location and friendly staffs. They have nice swimming pool and plenty of parking space. Complimentary breakfast was also good.
Stayed 4 nights in Mar 2024
Response from Antach on 22 Mar,2024
Hello! We are glad to know that you fully enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Antach on 18 Mar,2024
We are glad to know that you fully enjoyed your stay with us! Hope to see you again soon -

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 4 nights in Mar 2024
Response from Antach on 22 Mar,2024
Hello! We are glad to know that you fully enjoyed your stay with us! Hope to see you again soon.

8/10 Good

Varun

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean Environment.
Stayed 5 nights in Feb 2024
Response from Antach on 22 Mar,2024
Hello! We are glad to know that you liked your stay with us! Hope to see you again soon. Anything that we can do to make your stay a 5/5 please let us know!

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are renovated to new status. Rooms are spacious and clean. Breakfast is great!
Stayed 1 night in Feb 2024
Response from Antach on 22 Mar,2024
Hello! We are glad to know that you fully enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Andrea, victorville

Travelled with family
Liked: Amenities
Friendly and helpful staff.
Stayed 3 nights in Feb 2024
Response from Antach on 18 Mar,2024
We are glad to know that you fully enjoyed your stay with us and that you had nice interactions with our satff! Hope to see you again soon -

10/10 Excellent

BELINDA, CORAL SPRINGS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the de breakfast and the decor of the facility. I didn't like the construction in the surrounding area and the diffuculty getting around in the parking.
Stayed 1 night in Jan 2024
Response from Antach on 22 Mar,2024
Hello! We are glad to know that you enjoyed your stay with us! We are sorry that the construction was an inconvenience. This process is necessary to upgrade our facilities and all guests' experience. We will be done by July 2024!

10/10 Excellent

Erik, Holden

Stayed 2 nights in Jan 2024
Response from Antach on 22 Mar,2024
Hello! We are glad to know that you fully enjoyed your stay with us! Hope to see you again soon.

2/10 Terrible

RODNEY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room terrible, did not get what I paid for
Stayed 14 nights in Dec 2023

10/10 Excellent

Keya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and able to answer my questions. They let me know of events the hotel was having and that there was a kiosk for purchasing universal tickets. The hotel was conveniently located near Universal and not that far from the other theme parks. Conveniently located near the I4. The breakfast was great. My room was as shown on the website. It was clean and smelt great. I was happy to see the kitchen was equipped with the tools needed to cook. The bonus was having a dishwasher in my suite. I will definitely be coming back to this hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Melina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Dec 2023

6/10 Okay

Jay, East Meadow

Liked: Amenities
Property is under construction, it lacks a restaurant or bar, so if all you want to do is sleep and leave it’s perfect, the pool is fine. The hot tub had no bubbles, but was warm.
Stayed 4 nights in Dec 2023

10/10 Excellent

Dominque

Response from Antach on 18 Mar,2024
We are glad to know that you fully enjoyed your stay with us! Hope to see you again soon -

10/10 Excellent

ROSENA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel was nice staff were lovely and hotel is undergoing renovations but was still comfortable
Stayed 14 nights in Nov 2023

2/10 Terrible

Felix

Stayed 1 night in Nov 2023

10/10 Excellent

Lizette

Travelled with family and small children
Liked: Amenities
Friendly staff and clean!
Stayed 3 nights in Oct 2023
Response from Antach on 6 Nov,2023
Hello! Thanks so much for taking the time to leave us this super review! We are glad to see that you enjoyed your stay and hope to see you again soon!

6/10 Okay

suman

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very dated, needs upgrades badly, carpets were dirty!! Staff was super nice.
Stayed 5 nights in Oct 2023
Response from Antach on 2 Nov,2023
Hello! We are currently renovating our property to upgrade our guest experience. If you come back next year you will walk in to our brand new suites!

8/10 Good

Cristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was a nice, clean, spacious room but my daughter almost got electrocuting by an outlet on a lamp. Lamp got replaced but that was a very scary moment. Also, elevator broke down twice during stay and we had to use the stairs while carrying our carry-ons. Breakfast was delicious and convenient. Staff was wonderful.
Stayed 4 nights in Oct 2023
Response from Antach on 2 Nov,2023
Hello! Thanks so much for leaving us this review. We are sorry that you had multiple issues during your stay, we always work hard and as fast as we can to solve any issue as they pop up. We are glad to see that you still enjoyed your stay and hope to see you again soon!

10/10 Excellent

Ryan

Very smooth check-in. Cara was very friendly and helpful. Enjoyed the evening social and a swim.
Stayed 1 night in Oct 2023
Response from Antach on 28 Oct,2023
Hello! Thanks so much for taking the time on leaving us this amazing review. We are happy to see that you enjoyed your stay and hope to see you again soon!

6/10 Okay

Chad

Travelled with family and small children
Construction woke us up at 9 am and broken pipe had water coming into our room all over the place.
Stayed 2 nights in Oct 2023
Response from Antach on 16 Oct,2023
Hello! We are sorry that you had troubled with the construction. We are currently being renovated to improve the experience of all of our guest. We will be glad if you give us a second chance when whenever you'll come back to Orlando-Universal area since we will be fully renovated next year!

4/10 Poor

Brandee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Early checkin needed/nice hotel
We arrived very early and asked to be notified when our room was ready as we were camped out in front lobby. My husband just happen to see several other people checking in to ask yet again if the room was ready. I dont know if there was an early checkin fee but we werent offered. I am confident the hotel was not sold out to accommodate.
Stayed 1 night in Oct 2023
Response from Antach on 16 Oct,2023
Hello! I'm really sorry to hear that you had trouble checking in. You reserved a king suite, and we are limited on the amount of king rooms that we have since most of our rooms are 2 queen suites. If you wish, please reach back to the hotel to see if there is any way that we can make it up for you!

8/10 Good

Kenneth

Stayed 2 nights in Sep 2023
Response from Antach on 4 Oct,2023
Hello! We are glad to see that you enjoyed your stay with us.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was a resort feel. I fell in love with the kitchenette, it was fully equipped with strong sturdy pots, and all the utensils that I needed to make a meal as if I was home. The free breakfast was delicious, it wasn't just a bunch of and pastries. It was fulfilling. My all time favorite was the basketball court after a few games. We showered and hung out by the pool. Another added bonus I could see Universal from my window. This is my go to place when I visit Orlando. Hilton has me in a choke hold. I forgot to buy the body wash. Until next time Hilton.
Stayed 2 nights in Sep 2023
Response from Antach on 27 Sept,2023
Hello! Thanks so much leaving us this outstanding review. We are so glad to see that you fully enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

SILVIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 2 nights in Sep 2023
Response from Antach on 27 Sept,2023
Hello! Thanks so much for leaving us these 5 stars review!

10/10 Excellent

Veronica

Stayed 1 night in Sep 2023
Response from Stephen on 20 Sept,2023
Thank you for the Positive feedback.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This hotel is always a must stay for us when visiting Universal Orlando for overnight stays. Very quick drive to the resort which is very handy. The rooms are so very well equipped with a full kitchen and a separate bedroom. Plus add in free self parking and Wi-Fi and this hotel can’t be beat. Also pet friendly which is an added bonus and very clean.
Stayed 1 night in Sep 2023
Response from Antach on 18 Sept,2023
Hello! Thanks for leaving us this awesome review! We are glad to see that you enjoyed your stay with us. Hope to see you back soon!

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stephen on 14 Sept,2023
Thank you for the 10 out of 10 score.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Okay 5/10 stars for me
I stayed here for one night , over all check in was friendly and staff . My room was very clean. ( Love the personal touch of swans with wash cloths and dish towels ).However , this is an older building here . I believe it could use an UPDATE . The hallways and room itself did smell musty water . I will not be back due to the funky smell and not so clean feeling there . The breakfast was okay , but cold . I would half to give this stay five out of ten stars
Stayed 1 night in Sep 2023
Response from Stephen on 14 Sept,2023
Thank you for feedback. The hotel is getting ready to start renovations in October.

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Orlando, FL
We have stay here for the second year in a row and I must say it does not disappoint. From the Complementary Breakfast which is very good to the ambiance at the pool and all the amenities you get at this hotel is totally worth it. Its closed by to Universal studios which if you want to uber is only a 10 min ride. The people are very professional, polite and friendly. Cant wait to come back next year and excited already to return given we was told they will be renovating the hotel. Thank you to all the staff for a great stay.
Stayed 4 nights in Aug 2023
Response from Antach on 16 Aug,2023
Hello! Thanks for much for leaving us this amazing review. we were glad to see you back and we are excited to see you back again next year!

8/10 Good

ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 2 nights in Aug 2023
Response from Antach on 16 Aug,2023
hello! Thanks for leaving us this nice review and hope to see you again soon!

2/10 Terrible

Arjan, Sterling Heights

Stayed 5 nights in Aug 2023
Response from Antach on 10 Sept,2023
Hello! We are sorry to see that you didn't enjoy your stay with us. Please give us call so we can further discuss how to make it better for you. We would like to know your opinion to see what we can do better!

8/10 Good

shannone

Travelled with family and small children
Liked: Staff & service
The decor was not fresh. It was outdated and patched together. The lamp in our room was visibly broken.
Stayed 4 nights in Jul 2023
Response from SJC on 4 Aug,2023
Thank you for taking the time to provide feed back on your recent stay. The Hotel will be scheduled to start a renovation in the next few months and the items you described will all be addressed.

10/10 Excellent

EMILIO

Stayed 7 nights in Jul 2023
Response from Stephen J. Coombes AGM on 29 Jul,2023
Thank you, we hope that you enjoyed your stay

8/10 Good

Sergio

Liked: Cleanliness
Good Location
Stayed 2 nights in Jul 2023
Response from Stephen J. Coombes AGM on 29 Jul,2023
Thank you, we are happy to hear the location was good for you.

10/10 Excellent

Rama

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t normally write reviews but had a very pleasant stay here. Staff was courteous and didn’t rush us out pool past closing. Housekeeping also was on point and stayed on top of their service while we were gone during day. Would highly recommend.
Stayed 6 nights in Jul 2023
Response from Stephen J. Coombes AGM on 19 Jul,2023
Thank you for the awesome review on your recent stay at the Homewood Suites by Hilton nearest Hilton. We look forward to welcoming you Home again soon.

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place overall. Breakfast had good variety. Pool area was very nice
Stayed 6 nights in Jul 2023
Response from Stephen J. Coombes AGM on 19 Jul,2023
Thank you for the positive feedback on your recent stay at Homewood Suites by Hilton. We look forward to welcoming you home again soon.

6/10 Okay

Kenneth

Liked: Staff & service
We loved the free breakfast in the morning. We had a shower run for 2 days. We reported this problem to the front desk, but they didn’t seem worried. It was not just a small leak. The faucet legit ran hot water for 48 hours! I had to keep the bathroom door shut so I didn’t hear it run all night.
Stayed 2 nights in Jul 2023
Response from Antach on 16 Jul,2023
Hello! Thanks for taking the time to leave us tis feedback. I'm sorry that you got a maintenance issue during your stay, you can always request to switch to a different room. Also, we are getting renovated starting next month! If you come next year you will walk in o our brand-new rooms!

8/10 Good

Cesar, San Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, just a couple of areas of opportunity: on thursday we didnt get the room cleaned, and thursday night to friday there was a lot of noise outside, it would have been great if the staff did something about it. He had a rough night because of that.
Stayed 4 nights in Jul 2023
Response from Stephen J. Coombes AGM on 15 Jul,2023
Thank you for taking the time to send feedback on your recent stay at Homewood Suites By Hilton. We apologize that your room was not cleaned daily, this should have been explained at check in how HSKP works, and I apologise it was not. The noise has been passed along to security so that they can improve.

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Antach on 3 Jul,2023
Hello! Thanks for leaving us this amazing review. We are glad that you enjoyed your stay. hope to see you back soon!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Property well located
Stayed 2 nights in Jun 2023
Response from Anatch on 29 Jun,2023
Hello! Thanks so much for taking the time to leave us this amazing review. We are glad that you fully enjoyed your stay with us!

10/10 Excellent

dannnette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Antach on 29 Jun,2023
Hello! Thanks so much for taking the time to leave us this amazing review. We are glad that you fully enjoyed your stay with us!

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option, close to Universal
Great option as it sits 6 min from Universal, by car. Room is big and suite gives you the option for privacy. Beds are comfortable. Washer and dryer in every floor, convenient after a day in the parks. Nice breakfast with several options.
Stayed 1 night in Jun 2023
Response from Antach on 5 Jun,2023
Hello! Is great to see that you enjoyed your stay with us, thanks so much for leaving us this amazing review. Hope to see you again soon!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Antach on 5 Jun,2023
Hello! Thanks so much for taking the time to leave us a review. Is nice to see that your stay was nice, hope to see you back soon!

2/10 Terrible

Belen

Liked: Cleanliness
Terrible check in experience. The room wasnt the one I paid for.
Stayed 1 night in May 2023
Response from Stephen J. Coombes AGM on 28 May,2023
Good Morning,I wish to apologize again for the issues with not having the correct room that you booked. We have spoken this morning in Person and a refund will be issued as well as you giving the Hotel another try in July. Again I am sorry that this happened.

10/10 Excellent

Dehna

Stayed 2 nights in May 2023
Response from Antach on 14 Jun,2023
Hello! Thanks so much for taking the time to leave us a review. We are glad that you enjoyed your stay and hope to see you soon!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable rate on a good room in a great location
Weekend family trip. We’re Universal pass holders and don’t live too far away so it’s usually just a day trip for us, but occasionally we like to make a weekend of it and this location is perfect for that. From hotel parking lot to Universal parking lanes was about 5 minutes. All the usual I-Drive suspects for food. The hotel itself was nice. Pool area was well maintained. The rooms were very clean. The bed was hard, but that’s a common issue for me. Breakfast was great and changed some from day to day. Staff interactions were satisfactory. Nothing jump off the page great but nothing bad. If you’re coming for Universal and want the separation of a bedroom and living area, this is a really great option.
Stayed 2 nights in May 2023
Response from Stephen on 20 May,2023
Thank you for the positive review on your recent stay. The hotel is starting a full renovation starting in July with new beds being part of the items. We do hope to see you home again soon in the near future.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility and amenities, clean, friendly staff and wonderful breakfast with service 'til 10 am for late risers. Room was always damp and humid feeling even though the air conditioner kept room nice and cool.
Stayed 7 nights in May 2023
Response from Stephen on 20 May,2023
Thank you for the kind response. We look forward to welcome you Home

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service and a nice clean room! Delicious breakfast, plus the pool and gym area were great.
Stayed 1 night in May 2023
Response from Stephen on 13 May,2023
Thank you for taking the time to provide such a great review on the Homewood Suites by Hilton. We hope to welcome you home soon.Stephen J. Coombes AGM

8/10 Good

Koji

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Breakfast
Stayed 8 nights in Apr 2023
Response from Antach on 21 Apr,2023
Thaks so much for staying with us! We will let our breakfast team know that they are doing a great job, we appreciate your business and hope to see you back!

10/10 Excellent

elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent buffet breakfast, friendly staff, and very clean environment
Stayed 4 nights in Apr 2023
Response from Antach on 20 Apr,2023
Hello Elizabeth! we are glad that you enjoyed your stay with us and hope to see you back!