Lobby

Reviews of Legacy Vacation Resorts - Lake Buena Vista

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 495 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ARZELIA

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and willing to work

10/10 Excellent

SATHYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LVR Representative on 25 Mar,2024
Thank you for your 5/5 rating, Sathya! We are pleased to hear that you enjoyed your stay and should you have any questions, please feel to contact us directly. We hope to host you again!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LVR Representative on 19 Mar,2024
Thank you for your positive rating, Sheila! We are thrilled you enjoyed you stay and should you have any questions or concerns, please do not hesitate to reach out. We hope to have the opportunity to host you again!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved that our very large family could all stay together so close to the Sea World attractions and that we had a full kitchen 3 bedrooms and 2 baths with many amenities of home.
Stayed 1 night in Mar 2024
Response from LVR Representative on 18 Mar,2024
Julie, we're delighted to hear that you and your family enjoyed your stay with us and found our accommodations suitable for your needs. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad that our spacious rooms and amenities met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit!

6/10 Okay

David

Travelled with family and small children
Requested bottom floor since mother was wheel chair bound. Was very difficult to get her up the stairs with no elevator.
Stayed 2 nights in Mar 2024
Response from LVR Representative on 11 Mar,2024
Thank you for sharing your feedback. We apologize for any inconvenience caused by the lack of an elevator and the difficulty your mother experienced. We understand the importance of accessibility, and we'll take your request for a bottom floor into consideration for future stays. If there's anything specific you'd like us to address or if you have additional comments, please reach out directly to us for resolution. We appreciate your understanding and hope to have the opportunity to host you again under more favorable circumstances. Safe travels!

8/10 Good

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service
Good location and nicely renovated new units. However the amenities in the unit and on/around the property were lacking. I imagine this must be because it is fairly newly renovated and perhaps they will add more in the future. But a kids area such as jungle gym/splash pad and more amenities in the rooms (coffee machine/pot, etc.) would be a great start
Stayed 7 nights in Feb 2024
Response from LVR Representative on 8 Mar,2024
Eric, thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the location and the newly renovated units. We appreciate your suggestions for additional amenities, and we'll certainly take them into consideration as we continue to improve our offerings. Your input is valuable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.

10/10 Excellent

DeAndre Thornton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Feb 2024
Response from LVR Representative on 8 Mar,2024
Thank you for taking the time to leave a positive rating, DeAndre. We're pleased to see that you had a satisfactory experience during your stay. If you have any specific feedback or suggestions in the future, feel free to share them with us. We appreciate your support and hope to welcome you back for another excellent stay.

10/10 Excellent

Misue

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the new 3 bedroom suites. Clean, spacious and a fair price. Beds fairly comfortable. A/c was very loud, though. Lots of dishes and utensils in the kitchen, dishwasher made clean up easy. Great customer service, brought things we needed quickly after a phone call to the front desk. Friendly, helpful staff. Has a small pool, though didn't have time to use this trip. A ton of restaurants and stores nearby. Close to Disney, about 10-15 minute drive. Will be back for sure when traveling with a larger party.
Stayed 1 night in Mar 2024
Response from LVR Representative on 4 Mar,2024
Thank you for choosing to stay in our new 3-bedroom suites and for taking the time to share your positive experience. We're delighted to hear that the accommodations were clean, spacious, and reasonably priced. However, we apologize for the inconvenience caused by the loud A/C, and we appreciate your understanding. It's fantastic to know that our customer service and staff contributed to a pleasant stay. We look forward to welcoming you back when you're traveling with a larger party.

8/10 Good

Tifanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small condo resort wedged between other properties. Staff are welcoming and efficient. The three bedroom unit we stayed in was spacious and appeared newly renovated. Everything was very clean and tidy. The only downsides were that the room had a bit of a damp smell and outside one of the bedroom windows there were two large AC units that made a lot of noise. I'd say this is a good place for a stopover but not somewhere I'd stay for more than a few nights.
Stayed 1 night in Feb 2024
Response from LVR Representative on 4 Mar,2024
Thank you for your valuable feedback, Tifanie. We're pleased to hear that you found our staff welcoming and efficient, and that the three-bedroom unit was spacious and clean. We apologize for any inconvenience caused by the damp smell and noise from the AC units. Your comments will be shared with the team to address these issues and enhance our guests' experiences. If your travels bring you back to the area, we hope to have the opportunity to host you again.

10/10 Excellent

Dianne, Surrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from LVR Representative on 29 Feb,2024
Dianne, thank you for your positive feedback about our friendly staff. We're delighted to hear that you had a pleasant experience with our team. Providing excellent customer service is a top priority for us, and we're glad it made a positive impact on your stay. We look forward to the opportunity to welcome you back to Legacy Vacation Resorts.

10/10 Excellent

Swabira

Liked: Cleanliness, staff & service, property conditions & facilities
I would 100 percent come back with more of my family and even friends
Stayed 3 nights in Feb 2024
Response from LVR Representative on 29 Feb,2024
Swabira, we're thrilled to hear that you had such a positive experience during your stay at Legacy Vacation Resorts. Your enthusiasm and the mention of returning with more family and friends are truly appreciated. We look forward to welcoming you, your family, and friends back for another wonderful stay.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was amazing. We went with our 3 children and my mom. Our room had 3 bedrooms and was very spacious. It was modern and very comfortable. Process to check in and check out were extremely fast as well. Everything was within 15 mins of us. AMAZING time. Will definitely be back!
Stayed 2 nights in Feb 2024
Response from LVR Representative on 27 Feb,2024
We're delighted to hear that you had an amazing stay with us, David! It's wonderful that the spacious and modern three-bedroom setup worked well for your family, and we're pleased to know that the check-in and check-out processes were efficient. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay. If there's anything specific you loved or any suggestions you have for us, feel free to share. Safe travels, and thank you for choosing Legacy!

10/10 Excellent

Danialba

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was perfect fornmy party of 5 the rooms were comfortable and clean. The only thing is the pool is kind of far to walk but other than that everything perfect
Stayed 4 nights in Feb 2024
Response from LVR Representative on 21 Feb,2024
Thank you for your positive review! We're delighted to hear that you and your party enjoyed the comfortable and clean rooms. We appreciate your feedback about the pool's location, and we'll take that into consideration for future improvements. If you have any other comments or suggestions, feel free to share. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Carlos, Valrico

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from LVR Representative on 21 Feb,2024
We're thrilled to see your positive rating, Carlos! If you have any specific comments or suggestions, we'd love to hear them. Thank you for choosing our accommodation, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Angeleigh, Mascotte

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for a staycation. My family and I enjoyed the facilities. Room was clean and smelled clean. Check-in and checkout was a breeze as well.
Stayed 1 night in Feb 2024
Response from LVR Representative on 19 Feb,2024
Angeleigh, thank you for choosing Legacy Resorts for your staycation, and we're delighted to hear that you and your family enjoyed the facilities and had a positive experience. Providing a clean and welcoming environment is our top priority, and we're pleased to know that your check-in and checkout processes were smooth. We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Vladimir, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from LVR Representative on 20 Feb,2024
Thank you for taking the time to leave a positive rating, Vladimir! If you have any specific feedback or if there's anything you'd like to share about your experience, please feel free to do so. We appreciate your feedback and look forward to welcoming you back in the future!

4/10 Poor

Boris

Travelled with partner
Disliked: Property conditions & facilities
The website photo is not what you get when you check-in.Is always like that in Orlando Hotel's. Website shows beauty and is not what you get.Room needs updates ,doors,sofa,furniture,bathroom. shower needs to be remodel.Location is amazing near to almost everything but really needs to improve in update .
Stayed 2 nights in Feb 2024
Response from LVR Representative on 19 Feb,2024
Thank you for taking the time to share your feedback with us, Boris. We apologize that your experience did not align with your expectations, and we appreciate your insights into areas that require improvement. We understand the importance of maintaining accurate representations on our website, and we will work to address the issues you highlighted, such as the need for updates in the room. Guest satisfaction is our top priority, and we take your comments seriously. We hope to have the opportunity to welcome you back in the future and provide an improved and more satisfying experience.

6/10 Okay

Mona

Travelled with family, Business traveller
Liked: Staff & service
I liked that parking was easy.
Stayed 1 night in Feb 2024
Response from LVR Representative on 19 Feb,2024
Thank you for taking the time to leave your feedback, Mona. We're glad to hear that you found the parking convenient. If there are any specific aspects or areas you think we could improve upon, please feel free to reach out to us directly. We value your input and strive to enhance our guests' experiences. We hope you consider staying with us again, and we appreciate your insights.

6/10 Okay

Alifya

Travelled with family and small children
Liked: Cleanliness, staff & service
The view was beautiful and the room displayed nicely. No kid-friendly amenities in the room, only jacuzzi.
Stayed 2 nights in Feb 2024
Response from LVR Representative on 15 Feb,2024
Thank you for sharing your feedback with us Alifya. We're pleased to hear that you enjoyed the beautiful view and found the room met your expectations. We appreciate your observation about the lack of kid-friendly amenities, and we will certainly consider this in our ongoing efforts to enhance the guest experience. If there are specific amenities or services you would like to see for families in the future, please feel free to share your suggestions by reaching out to us directly. We also would like to highlight our Kissimmee location which is located approximately 10 minutes away from the LBV location. We offer many activities at this property for Guests of all ages, including an activity center, games, and 4 pools! We look forward to the opportunity to welcome you back for an even more enjoyable stay.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Jan 2024
Response from LVR Representative on 14 Feb,2024
Trevor, thank you for your rating and review! We are thrilled you found your unit nice and clean. Should you have any questions or suggestions, please do not hesitate to let us know. We look forward to welcoming you back on your next vacation!

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply an amazing experience. Not my first time and wont be ny last! This property is modern, and CLEAN.
Stayed 3 nights in Feb 2024
Response from LVR Representative on 13 Feb,2024
Thank you for your positive feedback Joshua! We're delighted to hear that you had an amazing experience and found the property modern and clean. Providing a comfortable and enjoyable stay is our priority, and it's always rewarding to know when guests appreciate their time with us. We look forward to welcoming you back for another great stay in the future! If you have any specific comments or suggestions for improvement, feel free to share them. Safe travels!

2/10 Terrible

lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from LVR Representative on 7 Feb,2024
We're sorry to hear that you didn't have comments to share about your experience. If there's anything specific you'd like to address or if you have suggestions for improvement, please feel free to let reach out to us directly. We value your feedback, and it helps us enhance the guest experience. We appreciate your stay, and we hope to have the chance to make any necessary improvements for your future visits.

10/10 Excellent

Janice, Deltona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect, the location, the timing, the place itself was amazing and would return again and again
Stayed 2 nights in Feb 2024
Response from LVR Representative on 5 Feb,2024
Thank you for your wonderful review! We are thrilled to hear that you found our location, timing, and the overall experience to be amazing. It's always a pleasure to know when guests have had a perfect stay. We appreciate your positive feedback and look forward to welcoming you back again and again. If you have any specific comments or suggestions for improvement, feel free to share them. Safe travels!

10/10 Excellent

Carolina

Stayed 3 nights in Feb 2024
Response from LVR Representative on 20 Mar,2024
Thank you for your 5-star rating, Carolina! We are thrilled you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We hope to host you again!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms great value will book here again
Stayed 2 nights in Jan 2024
Response from LVR Representative on 1 Feb,2024
We appreciate your positive feedback! It's wonderful to hear that you had a clean and enjoyable experience. We look forward to welcoming you back for another stay. If you have any specific comments or requests for your future visits, feel free to share them. Thank you for choosing us, and we're excited to host you again!

6/10 Okay

Barbara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only the bathroom slippery
Stayed 4 nights in Jan 2024
Response from LVR Representative on 31 Jan,2024
Thank you for sharing your feedback. It's important to address any safety concerns in the bathroom. Slippery surfaces can pose a risk, and we appreciate you bringing it to our attention. If you have any additional details or suggestions on how we can improve safety measures, please reach out to us directly. Your input is valuable, and we want to ensure a comfortable and secure experience for all our guests. We hope to welcome you back for an improved experience.

2/10 Terrible

Fara

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from LVR Representative on 29 Jan,2024
Thank you for taking the time to provide a rating. We respect your decision to not leave comments, and we value your feedback. If there are specific areas where we can improve or if you have any concerns, please feel free to reach out to us directly. We appreciate your visit and hope to have the opportunity to enhance your experience in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 bedroom suite and really enjoyed our stay. Beds were clean and modern, looked recently updated. Location is really close to the parks, all are about a 10 min uber. Would definitely stay here again.
Stayed 4 nights in Jan 2024
Response from LVR Representative on 25 Jan,2024
Thank you for choosing to stay in our 3-bedroom suite and for taking the time to share your positive experience! We're delighted to hear that you enjoyed the clean and modern beds, as well as the convenient location near the parks. Your kind words are appreciated, and we look forward to hosting you again on your next visit!

4/10 Poor

TJ

Disliked: Property conditions & facilities
Not what it looked like it would be and smelt old
Stayed 3 nights in Jan 2024
Response from LVR Representative on 25 Jan,2024
We appreciate your feedback and apologize if your experience did not meet your expectations. We take guest feedback seriously and will use your comments to address any concerns and improve our services. If there's anything specific you would like to share about your stay, please feel free to provide additional details by reaching out to us directly. Thank you for bringing this to our attention.

6/10 Okay

billsbestone

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It took 3 hours to raise the temperature 3 degrees. It was very clean. It just felt off. Everything felt like office furniture. The water never got hot enough to shower. There were pool towels but no bath towels. The worst thing of all was being able to hear everything anyone did or said outside or even in the rooms below. The people all seemed lovely but it was rather disappointing.
Stayed 2 nights in Jan 2024
Response from LVR Representative on 22 Jan,2024
Thank you for taking the time to share your feedback about your recent stay. We apologize for the challenges you experienced with the temperature, the water temperature, and the noise disturbance. Your comments are valuable, and we will address these issues to improve the overall guest experience. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying stay in the future.

10/10 Excellent

Stacy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic comfortable spacious rooms and super convenient location!
Stayed 2 nights in Jan 2024
Response from LVR Representative on 22 Jan,2024
Thank you for your fantastic review! We're thrilled to hear that you found our rooms comfortable, spacious, and enjoyed the super convenient location. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay.

8/10 Good

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from LVR Representative on 16 Jan,2024
Thank you for your rating! We are thrilled that you enjoyed your stay. Should you have an questions or comments, please feel free to share or to reach out to us directly. We hope to welcome you back for an even better stay in the future!

10/10 Excellent

Lanique, Sierra Vista

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LVR Representative on 4 Jan,2024
Thank you for your positive rating! We're glad you had a great experience during your stay. If you have any suggestions or feedback for us in the future, please don't hesitate to share. We hope to have the opportunity to welcome you back again soon!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Easy and affordable when traveling with pets
The studio was cute and fit the description. The bed was uncomfortable but the room was spacious. The bathroom was big but small vanity area. Kitchen was spacious with an island which was great for us. The grounds were quiet and peaceful but not much security and its easy to get in and out of the hotel. Because we brought two dogs with us it worked for what we were looking for to visit family.
Stayed 2 nights in Dec 2023
Response from LVR Representative on 3 Jan,2024
Thank you for your feedback! We're glad to hear that you found the studio spacious and suitable for your needs. Your comments about the bed comfort and security are duly noted, and we'll strive to enhance these aspects to provide an even better experience in the future. We appreciate your visit and hope to welcome you back soon!

10/10 Excellent

Ann M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LVR Representative on 22 Dec,2023
Thank you for your perfect rating! We appreciate your visit, and we're delighted that you had a positive experience. If you ever have specific feedback or suggestions to share in the future, please feel free to do so. We look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome! We will be back! Great deal for a family
Great place for a good price. Very large spacious “apartment” or townhome. Very very clean, rooms were well lit. Everything you need is there. Overall it was one the best deal for the quality I have hit in recent weeks. We will definitely stay here again.
Stayed 1 night in Dec 2023
Response from LVR Representative on 21 Dec,2023
Thank you for your excellent review! We're thrilled to hear that you found our place to be great for a good price and that you enjoyed the spacious and clean unit. It's wonderful that everything you needed was provided, and we're honored to be considered one of the best deals for quality in recent weeks. We look forward to hosting you again and providing another exceptional stay.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The way to go
Great location, super clean, close to everything
Stayed 2 nights in Dec 2023
Response from LVR Representative on 21 Dec,2023
Thank you for your excellent feedback! We're thrilled to hear that you enjoyed our great location, found the property super clean, and appreciated its proximity to everything. If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay.

10/10 Excellent

Piper, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The code was spacious and great for a family gathering.
Stayed 1 night in Dec 2023
Response from LVR Representative on 18 Dec,2023
Thank you for your positive feedback! We're delighted to hear that the accommodations were spacious and suitable for your family gathering. If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you and your family back for another enjoyable stay.

2/10 Terrible

Gilsis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No power light for 5 hours , nobody answer to the clients . No front lobby person available only a security person that said he cannot help us TERRIBLE SERVICE , front lobby is ALONE PLEAse we need help STAT
Stayed 1 night in Dec 2023
Response from LVR Representative on 18 Dec,2023
We sincerely apologize for the inconvenience caused by the power outage during your stay. Unfortunately, it was beyond our control and affected a large area, impacting approximately 3000 individuals. We understand the frustration and regret the lack of communication and assistance you experienced. Our team is committed to providing a high level of service, and we acknowledge that we fell short in this instance.Your feedback is crucial, and we are taking immediate steps to address the issues you raised. Please be assured that we are working to prevent a recurrence and to better handle such situations in the future. If there's anything specific we can do to make amends for your experience, please do not hesitate to reach out. We appreciate your understanding and the opportunity to improve.

10/10 Excellent

Yelisey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from LVR Representative on 12 Dec,2023
Thank you for your positive rating! If you have any specific feedback or suggestions, feel free to share them. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from LVR Representative on 11 Dec,2023
Thank you for your positive rating! We're delighted to see that you had a great experience during your stay. If you have any specific feedback or suggestions, please feel free to share. We appreciate your business and hope to have the pleasure of hosting you again in the future.

8/10 Good

Donald

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from LVR Representative on 12 Dec,2023
Thank you for your positive rating! If you have any specific feedback or suggestions, feel free to share them. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check in. Room was clean. Comfortable bed.
Stayed 1 night in Nov 2023
Response from LVR Representative on 6 Dec,2023
Thank you for taking the time to share your positive experience. We're delighted to hear that your check-in was efficient, the room met your expectations in terms of cleanliness, and you enjoyed a comfortable bed. Providing a pleasant stay is our priority, and we look forward to welcoming you again in the future.

6/10 Okay

Ericka

Stayed 2 nights in Nov 2023
Response from LVR Representative on 6 Dec,2023
Thank you for your feedback. We appreciate your input. If there are any specific aspects of your stay you would like to discuss or address, please feel free to contact us directly. We value your opinion and hope to have the opportunity to enhance your experience in the future.

2/10 Terrible

Faycal, Redmond

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience with this hotel in particular was disappointing and frustrating. Despite having a confirmed booking, they refused to let us check in, citing the early hour as a reason. To add insult to injury, they also demanded payment for the previous day, even though we hadn’t even stayed there. This double standard in service and billing practices was not only inconvenient but also unfair. It’s disheartening when a hotel fails to honor reservations and then attempts to charge for unused nights. This experience left a bitter taste and made it clear that customer satisfaction was not a priority. The room that was offered to us outdated and very filthy at every aspect. I would recommend to avoid this place like plague.
Stayed 3 nights in Nov 2023
Response from LVR Representative on 1 Dec,2023
We sincerely apologize for the disappointing and frustrating experience you had during your stay. It is completely unacceptable that we failed to honor your confirmed booking and charged for unused nights. We understand the inconvenience and frustration this must have caused, and we want to assure you that we take your feedback seriously.Rest assured that we will investigate the issues you raised and take corrective measures to prevent such incidents in the future. We appreciate your honesty, and we are committed to improving our services to ensure a better experience for our guests.If there's anything specific you would like us to address or discuss further, please feel free to provide additional details. We value your feedback and will use it as an opportunity to learn and grow.Once again, we apologize for falling short of your expectations, and we hope you would consider giving us another chance to provide you with the service you deserve.

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and the staff was very nice.
Stayed 2 nights in Nov 2023
Response from LVR Representative on 1 Dec,2023
Thank you for sharing your positive experience. We're thrilled to hear that you enjoyed your stay and found our staff to be very nice. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at the hotel. Love the upgrades. Room was beautiful. In room laundry definitely a plus.
Stayed 10 nights in Nov 2023
Response from LVR Representative on 4 Dec,2023
Thank you for choosing to stay with us again and for taking the time to share your positive experience. We're thrilled to hear that you enjoyed the upgrades and found the room beautiful. The addition of in-room laundry is indeed a convenient feature.We appreciate your loyalty, and we look forward to welcoming you back for another great stay in the future.

10/10 Excellent

Kim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great and will stay there again!
Stayed 5 nights in Nov 2023
Response from LVR Representative on 4 Dec,2023
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your stay was great, and we appreciate your feedback. It's always a pleasure to know when guests plan to return.We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Demonika

Stayed 1 night in Nov 2023
Response from LVR Representative on 14 Dec,2023
Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you ever have any comments or suggestions in the future, please feel free to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Rodrigo, Nuremberg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful in resolving our stay after a maintenance issue surfaced.
Stayed 6 nights in Nov 2023
Response from LVR Representative on 27 Nov,2023
Thank you for sharing your positive experience. We're glad to hear that our staff was helpful in resolving any maintenance issues that surfaced during your stay. Our team is committed to providing excellent service, and we appreciate your understanding. We look forward to welcoming you back for a seamless and enjoyable stay in the future.