Reception

Reviews of APA Hotel Namba-Shinsaibashi

3 out of 5
APA Hotel Namba-Shinsaibashi
2-7-11, Nishi-Shinsaibashi, Chuo-ku, Osaka, Osaka-fu

Reviews

8.0

Very good

Rating 10 - Excellent. 335 out of 1001 reviews" "
Rating 8 - Good. 437 out of 1001 reviews" "
Rating 6 - Okay. 139 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Carlos

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Previously being at a apa in Tokyo this one wasn’t as clean
Stayed 3 nights in Mar 2024
Response from Imanishi/Receptionist on 17 Mar,2024
Thank you for staying at APA Hotel Namba Shinsaibashi.We apologize for the inadequate cleaning of the room.Please use our hotel when you visit Osaka.Thank you very much.

10/10 Excellent

Princess

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities
Stayed 1 night in Jan 2024
Response from Kanematsu / Receptionist on 25 Jan,2024
Thank you for staying with us here at APA HOTEL NAMBA SHINSAIBASHI.We are very pleased that you had a pleasant stay with us during your stay.We will do our best to continue to be the hotel of choice for many of our guests in the future.We look forward to serving you again.

10/10 Excellent

Jameson, san jose

Stayed 2 nights in Jan 2024
Response from Fujii / Receptionist on 27 Jan,2024
Thank you for staying with us here at APA HOTEL NAMBA SHINSAIBASHI.We are very pleased to receive high evaluations from our customers. If you are ever in the area nearby again, we would be delighted to welcome you back to our hotel.

4/10 Poor

Lucy

Disliked: Cleanliness, property conditions & facilities
Worse hotel. Spend a little more and stay in a different area. This hotel is right next to love hotels and in the building next to this there was always a woman invinting man in for you know what. The room was as dusty and dirty as it could be. We discovered they dont even change the bag of the restroom trashcan they just throw it on the toilet and leave the bag. We know because in there was some trash in the toilet that didn't flush when they threw it there. I didn't even take a shower of just how disgusting it was. I didnt even eant to lie down. It was just another love hotel.
Stayed 2 nights in Dec 2023
Response from Reception Imanishi on 10 Jan,2024
Thank you for staying at the APA HotelNamba shinsaibashi.We apologize for the mess in your room.I will tell the cleaning staff to clean more neatly in the future.Thank you very much.Reception Imanishi

10/10 Excellent

Positive

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Dontonbori. Less than 1 minute walk to Gilco Man sign or Don Quixote store. Room was small but ok for Japan budget hotel standards. APA always makes up with excellent customer service at all their properties.
Stayed 6 nights in Dec 2023
Response from Reception Imanishi on 10 Jan,2024
Thank you for staying at the APA HotelNamba shinsaibashi.We are very pleased to hear that you had a pleasant stay during your stay with us.We will continue to make every effort to create a better environment.We look forward to welcoming you again.Reception Imanishi

8/10 Good

Maria Angelina

Liked: Cleanliness, property conditions & facilities
Hotel was great. Location was a little disappointing as the surrounding area was dirty and a lot of rowdy bars at night. It felt a little unsafe. Although location was convenient to Dotonbori.
Response from Reception/Katsuta on 8 Feb,2024
Thank you for choosing APA Hotel Namba Shinsaibashi.We are glad to hear that you were satisfied with our hotel.We apologise for any inconvenience caused by the location of our hotel.Thank you for taking the time to write a review.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Reception/Katsuta on 8 Feb,2024
Thank you for choosing APA Hotel Namba Shinsaibashi.We are glad to hear that you were satisfied with your stay.All of our staff look forward to welcoming you back again.Thank you for taking the time to write a review.

10/10 Excellent

Lance

Liked: Cleanliness, amenities, property conditions & facilities
Great value with Expedia. Staff were great
Stayed 5 nights in Nov 2023
Response from Kanematsu / Receptionist on 7 Dec,2023
Thank you for staying with us here at APA HOTEL NAMBA SHINSAIBASHI.We are delighted that you are satisfied with your stay.We will continue to make every effort to create a better environment.We look forward to serving you again.

10/10 Excellent

William

Stayed 1 night in Nov 2023
Response from Kajino on 10 Dec,2023
Thank you very much for choosing APA Hotel Namba Shinsaibashi.We look forward to welcoming you again.

8/10 Good

Larry

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room is not very clean. No Dining options around except the resto in hotel.
Stayed 1 night in Nov 2023
Response from Kajino/ on 19 Nov,2023
Thank you for choosing APA Hotel Namba Shinsaibashi.However, we deeply apologize that your room was not cleaned properly.Please feel free to ask at the front desk for a map of restaurants in the area.Last but not least, we look forward to welcoming you again.

6/10 Okay

Aaron

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not well managed
Someone decided to shut off the ac. So i had to open the window and hear the street noise. Not a good night rest
Stayed 2 nights in Nov 2023
Response from Kanematsu / Receptionist on 13 Nov,2023
Thank you for staying with us here at APA HOTEL NAMBA SHINSAIBASHI.We apologize for any inconvenience caused during your stay.It is controlled all at once according to the temperature.We hope for your understanding.

10/10 Excellent

david, mililani

Awesome, clean great service, suoer close to dontonbori like 1 or 2 minute walk to bridge and gilco man. Neighborhood was good too lawson and family mart 1 minute. Actually going stay again in december for christmas
Stayed 2 nights in Oct 2023
Response from Kanematsu / Receptionist on 13 Nov,2023
Thank you for staying with us here at APA HOTEL NAMBA SHINSAIBASHI.We are very pleased to hear that you had a pleasant stay during your stay.We will continue to make every effort to create a better environment for you.We look forward to seeing you again.

6/10 Okay

Rina Mae

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was not so clean.
Response from Kanematsu / Receptionist on 16 Nov,2023
Thank you for staying with us here at APA HOTEL NAMBA SHINSAIBASHI.We apologize for any discomfort you may have experienced during your stay.We will share this information with our staff and work to prevent a recurrence.We look forward to serving you again.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Like everything about the hotel
Stayed 1 night in Nov 2023
Response from Kanematsu / Receptionist on 6 Nov,2023
Thank you for staying with us here at APA HOTEL NAMBA SHINSAIBASHI.We are very pleased to hear that you had a pleasant stay with us during your stay.Our entire staff will strive to create a better environment for you.We look forward to serving you again.

8/10 Good

Robert

Great location, but not overall
The location is close to Dontonburi and which is great, but the check in process is ridiculous. You use a kiosk so they can then take you to a desk. Takes way longer than necessary. The cleanliness was average and not as good as with other properties in the same price range. I have stayed at a few Apa locations, but will not likely do so in the future.
Stayed 1 night in Oct 2023
Response from Kanematsu / Receptionist on 31 Oct,2023
Thank you for staying with us here at APA HOTEL NAMBA SHINSAIBASHI.We apologize for any inconvenience caused during check-in.We will share this information with our staff and work to prevent a recurrence.Thank you for your valuable feedback.

10/10 Excellent

david, mililani

Travelled with family
Liked: Staff & service, property conditions & facilities
Minutes from dontonbori bashi and walk.
Stayed 3 nights in Oct 2023
Response from Reception Imanishi on 29 Oct,2023
Thank you for staying at the APA HotelNamba shinsaibashi.Thanks for the compliment about the location.Please stay again when you come to Osaka.Thank you very much.

10/10 Excellent

Jeanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right next to Donquijote and a short walk to the running man and many dining restaurants. Night life is great if you want to stay up. Property itself is clean and staff stocked up on amenities daily. Definitely recommend this hotel for anyone staying in Osaka.
Stayed 5 nights in Oct 2023
Response from Reception Imanishi on 29 Oct,2023
Thank you for staying at the APA HotelNamba shinsaibashi.Thanks for the compliments about the location and amenities.Please stay again when you come to Osaka.Thank you very much.

8/10 Good

Ryan, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Receptionist/Kajino on 24 Oct,2023
Thank you very much for choosing APA Hotel Namba Shinsaibashi.We look forward to serving you again.

4/10 Poor

Michael Glenn

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The reception was not helpful. Customer service was really bad. At first we thought the lady who came to us, helped us check in already. She took some information from us, then we decided to leave our luggages since we arrived an hour early at the property. Then as soon as we got back at the hotel, the other staff did mention that we stil have to check in. The hotel is very small for a couple compare with their other locations.
Stayed 1 night in Oct 2023
Response from Kajino/Receptionist on 20 Oct,2023
Thank you for choosing APA Hotel Namba Shinsaibashi.However, we are very sorry that our staff made you feel uncomfortable.Regarding the size of the room, APA Hotel is compact and environmentally friendly. We hope you can understand this.Thank you very much for your kind comments.

10/10 Excellent

CHIN HSIEN

Stayed 3 nights in Oct 2023
Response from フロント 兼松 on 22 Oct,2023
この度はアパホテル〈なんば心斎橋〉をご利用いただき誠にありがとうございます。ご滞在中、快適にお過ごしいただけたようで大変嬉しく存じます。今後もより良い環境づくりに努めて参ります。またのご利用お待ちしております。

10/10 Excellent

Norman

Stayed 2 nights in Oct 2023
Response from フロント 兼松 on 22 Oct,2023
この度は、アパホテル〈なんば心斎橋〉をご利用頂き、誠にありがとうございます。ご滞在中、快適にお過ごしいただけたようで大変嬉しく存じます。今後もより良い環境づくりに努めて参ります。お忙しい中、口コミのご投稿誠にありがとうございます。

2/10 Terrible

Togar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The room is very small with the price that we pay, the only advantage is close to Dotonbori and Namba station. The hotel don't provide daily water, I asked, they said only on first day. Check-out time is earlier than other hotels (10am vs 11am) and since it is a small hotel, I wonder why the check-out is early. It was not announced, so we were called to vacate the room at 10:15, and since we were in a hurry, we left things, resulting we need to turn back using taxi for additional 4000 Yen. If you have other hotel, I would recommend not to use this hotel. Small, expensive, unfriendly and early check-out. In comparison to the hotel in Tokyo (Shinagawa Prince Hotel), the price is better and the service too in Prince Hotel vs APA in Namba, Osaka.
Stayed 2 nights in Oct 2023
Response from Front Katsuta on 8 Oct,2023
Thank you for staying at APA Hotel Namba Shinsaibashi.Our hotel rooms are compact and environmentally friendly. I'm sorry.Thank you for your understanding and cooperation.Regarding the check-out time, we try to inform you at the time of check-in, but we apologize for not being able to inform you of the check-out time.Thank you for taking the time out of your busy schedule to post your review.

8/10 Good

kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 5 nights in Oct 2023
Response from Receptionist/Kajino on 7 Oct,2023
Thank you very much for staying at APA Hotel Namba Shinsaibashi.We are honored to receive your high evaluation of our hotel's location.We hope to have the opportunity to see you again.

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, amenities
great location
Stayed 4 nights in Sep 2023
Response from Receptionist / Kanematsu on 28 Sept,2023
Thank you for staying with us here at APA HOTEL 〈NAMBA SHINSAIBASHI〉.We are very pleased to hear your compliments about our location.The hotel is located near restaurants, convenience stores, and Dotonbori, making it easily accessible.We hope to see you again.

10/10 Excellent

Kyle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Sep 2023
Response from Front Katsuta on 27 Sept,2023
Thank you very much for staying at APA Hotel Namba Shinsaibashi.We are very happy to be able to provide services that satisfy our customers. We will do our best to continue this in the future.Thank you for taking the time to post.We look forward to seeing you again.

10/10 Excellent

John Carlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to come back.
Stayed 3 nights in Sep 2023
Response from Reception Imanishi on 22 Sept,2023
Thank you for staying at the APA Hotel Namba shinsaibashi.Thanks for the compliments on our hotel.Please come back to stay with us!Thank you very much.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Would definitely stay here again if I visit Osaka.
Response from Front Katsuta on 19 Sept,2023
Thank you very much for staying at APA Hotel Namba Shinsaibashi.Thank you for taking the time out of your busy schedule to post a review.All the staff will work hard so that you can use us again next time.We look forward to your next stay.

8/10 Good

Grant Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and quite classy. Was in a good area to get out and about. Would use this hotel and the APA chain again.
Stayed 3 nights in Sep 2023
Response from Reception Imanishi on 18 Sept,2023
Thank you for staying at the APA HotelNamba shinsaibashi.Thanks for the compliment about our hotel.Please come back to stay with us!Thank you very much.

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Good location
Stayed 2 nights in Sep 2023
Response from Front Katsuta on 19 Sept,2023
Thank you very much for staying at APA Hotel Namba Shinsaibashi.Thank you for taking the time out of your busy schedule to post a review.This hotel is located in a privileged location in Osaka called Namba.We look forward to your next stay.

2/10 Terrible

Vu

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice. However, when we walked into our room, there was an odd smell. It smelled like humidity mixed with sweats. Also, the shower had a few hair strands in there before we arrived. There were also stains on the carpet and on the walls. The carpet felt slightly moist which was unpleasant. We arrived at 1am and checked out the very next morning at 10am and went to Fairfield by Marriot Bonvoy instead.
Stayed 4 nights in Sep 2023
Response from Receptionist/Kajino on 13 Sept,2023
Thank you very much for staying at APA Hotel Namba Shinsaibashi.We are happy to receive your compliments for our staff.However, we apologize for the inconvenience in the cleaning of your room.We will report this to the person in charge of cleaning and strive to improve.Receptionist/Kajino

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Receptionist/Kajino on 7 Sept,2023
この度はアパホテル〈なんば心斎橋〉にご宿泊頂きまして誠にありがとうございます。これからも、より良いホテルを目指して精進して参ります。またのお越しをスタッフ一同心よりお待ちしております。

4/10 Poor

Min Chin, Kamishakujii

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kanematsu / Receptionist on 30 Aug,2023
Thank you for staying at the APA HotelNamba shinsaibashi.We apologize for any inconvenience caused during your stay.If you have any questions, please feel free to contact the front desk.We look forward to seeing you again.Thank you for your review,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Inconsidedate Hotel Manager
No service water, coffee or tea at the lobby unlike other hotels that freely offer to guests.No matter how long guests stay only 2 bottled water are given. We asked for assistance to call a taxi ,receptionist said they dont do that. We requested to bring the weighing scale in our room but the hotel manager denied our request.We were told to bring down our 6 luggages and bring them up again in our room. What an inconsiderate hotel manager.Most receptionists were⁹ trainees and dont know how to handle customers.
Stayed 7 nights in Jul 2023
Response from Receptionist/Kajino on 11 Aug,2023
Thank you for staying at APA Hotel Namba Shinsaibashi.However, we are very sorry that there were many things that were not perfect during your stay.Thank you very much for taking the time to write to us. All of our staff will make every effort to improve the situation.

10/10 Excellent

Clovis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Front Hirano on 13 Aug,2023
Thank you for staying at the APA HotelNamba shinsaibashi.Thank you for taking your valuable time to post your review also.We appreciate your positive review of our hotel. Please use our hotel when you come to Osaka. We are looking forward to seeing you again.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Receptionist/Kajino on 4 Aug,2023
Thank you for choosing APA Hotel Namba Shinsaibashi.We look forward to welcoming you again.

8/10 Good

Lynna

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Front Hirano on 25 Jul,2023
Thank you for staying at the APA HotelNamba shinsaibashi.Thank you for taking your valuable time to post your review also.We look forward to your visit.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with very friendly staff. Close to everything we wanted to do. We would stay here again for sure.
Stayed 2 nights in Jul 2023
Response from Receptionist / Imanishi on 21 Jul,2023
Thank you for stayed APA HotelNamba shinsaibashi.Thanks for the compliment about our staff.Please stay with us again when you come to Japan.Thank you very much.

8/10 Good

Jacqueline

Liked: Staff & service, property conditions & facilities
Close to train station and Dotonburi.
Stayed 5 nights in Jun 2023
Response from Front Hirano on 6 Jul,2023
Thank you for stayed APA HotelNamba shinsaibashi.Although there are still some points to be improved, we will continue to aim for a better hotel that satisfies our customers, so please continue to support us.We look forward to seeing you again.

6/10 Okay

Ma Cristina

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Front Hirano on 4 Jul,2023
Thank you for stayed APA HotelNamba shinsaibashi〉.Thank you for posting a review of your busy place.Although there are still some points to be improved, we will continue to aim for a better hotel that satisfies our customers, so please continue to support us.

8/10 Good

Romina

Liked: Cleanliness, staff & service
Location is good, employees are nice but the manager is not so helpful- arrived early after a long flight - didn’t allow for early check in even there was availability. Room is very small, strong food smell from outside, window opens to another wall- no view not much air / light. It was clean and good for one night.
Stayed 1 night in Jun 2023
Response from Reception Nakano on 3 Jul,2023
Thank you for staying at APA Hotel Namba Shinsaibashi.Thank you for your compliments on our location and the hospitality of our employees.Regarding the smell of food, please understand that there are countless restaurants in the area, so the smell of food is inevitable. Thank you.

10/10 Excellent

Kitty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great service, excellent location to Dotonburi. A little confusing as there is another APA so close by but still good. easy directions to the correct one.
Stayed 2 nights in May 2023
Response from Receptionist / Kajino on 20 Jun,2023
Thank you very much for staying at APA Hotel Namba Shinsaibashi.We are very pleased to receive your compliments.We will continue to strive to be the hotel of choice for our guests.We look forward to welcoming you again.Reseptionist/Kajino

4/10 Poor

Anisha

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not clean. Pretty disappointed.
Response from Kanematsu / Receptionist on 13 Jun,2023
Thank you for staying with us here at APA HOTEL〈NAMBA SHINSAIBASHI〉.We apologize for any inconvenience caused by the cleaning.We will take your comments into consideration and strive to prevent a recurrence.Thank you for your review.

10/10 Excellent

HUEY, Sherwood Park

Stayed 2 nights in May 2023
Response from Kanematsu / Receptionist on 25 Jun,2023
Thank you for staying with us here at APA HOTEL〈NAMBA SHINSAIBASHI〉.We are very happy to hear that you had a pleasant stay with us.We will continue to strive to be the hotel of choice for many guests in the future.Thank you for your review.

10/10 Excellent

Thomas, Martinez

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful! Attentive and helpful. The rooms were very clean
Stayed 1 night in May 2023
Response from フロント 今西 on 1 Jun,2023
Thank you for stayed APA HotelNamba shinsaibashiThanks for the compliments about the staff and the room.Please use it again when you come to Japan.

8/10 Good

Douglass

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for tourists in Osaka
Stayed 2 nights in May 2023
Response from フロント 中野 on 26 May,2023
Thank you for the feedback.We are glad to hear that you were satisfied with our services. We will continue to strive for your satisfaction.

2/10 Terrible

Chi

Disliked: Cleanliness, property conditions & facilities
dirty
Stayed 2 nights in May 2023
Response from フロント 中野 on 26 May,2023
Thanks for your feedback.We will use your feedback to make further improvements.

10/10 Excellent

WING KIT ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2023
Response from フロント 勝田 on 6 Jun,2023
Thank you very much for choosingAPA Hotel Namba Shinsaibashi.All of us at APA Hotel Namba Shinsaibashi will continue to make every effort to create a better environment for our guests.We look forward to welcoming you again.

6/10 Okay

charmaine

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Sep 2020
Response from フロント 伊藤 on 27 Sept,2020
この度はアパホテル〈なんば心斎橋〉にご宿泊いただきまして、誠にありがとうございます。 貴重なお時間を割いてのご投稿、誠にありがとうございました。 今後もよりよいホテル作りに努めてまいります。

8/10 Good

John

Stayed 1 night in Jul 2020
Response from フロント 伊藤 on 2 Aug,2020
この度はアパホテル〈なんば心斎橋〉にご宿泊いただきまして、誠にありがとうございます。 貴重なお時間を割いてのご投稿、誠にありがとうございます。 今後もより良いホテル作りに邁進してまいります。

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return customer
Always like this hotel ..stayed several times Comfortable little room .. most important ..it's clean And very affordable with on site parking ($18 per day)
Stayed 1 night in Jun 2020