Reception

Reviews of Hotel Longchamp Elysees

3 out of 5
Hotel Longchamp Elysees
68 Rue de Longchamp, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 182 out of 460 reviews" "
Rating 8 - Good. 189 out of 460 reviews" "
Rating 6 - Okay. 55 out of 460 reviews" "
Rating 4 - Poor. 20 out of 460 reviews" "
Rating 2 - Terrible. 14 out of 460 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

kirsi

Liked: Cleanliness, staff & service
front desk reception from the morning and night were very kind to us. Unfortunately this hotel gets a 3/5 stars as we received the incorrect room upon arrival.
Stayed 2 nights in Feb 2024
Response from Renaud on 16 Feb,2024
Dear Kirsi,Thank you so much for your nice review about our staff.We are so sorry, that your room did not reach your expectation. We hope to accomodate you another time and that you had a pleasant stay in Barcelona.Have a nice weekend.Regards,Renaud

6/10 Okay

Frank

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Had a family room upstairs no lift. Very narrow spiral stair case to carry bags up. €50 euros for small safe access, no iron amenities they can be requested down stairs and have to be done downstairs in public area, also no food or any drink allowed in room.
Stayed 2 nights in Feb 2024
Response from Renaud on 15 Feb,2024
Dear Sir,Thank you for your review.We are sorry that your stay among us did not reach all your expactations.For deluxe room which you have been choosen access is only by stairs.For safety box we just put it on your bill and we cancel it when you give it back to us. About iron we do not allow to usie inside room for security reason.About food you can use our breakfast room to enjouy lunch or diner.Have a nice day.Regards,Renaud

6/10 Okay

Cornelis

Stayed 1 night in Feb 2024
Response from Renaud on 20 Mar,2024
Dear Cornelis,Thank you for your review.Have a nice day.Regards,Renaud

10/10 Excellent

Luis Felipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family and kids
Stayed 3 nights in Jan 2024
Response from Renaud on 7 Feb,2024
Dear Luis,Thank you so much for your positive review. We are so happy that you spent a wonderful syay among us and we hope to see you soon. Have a nice day. Regards,Renaud

8/10 Good

Lindalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Renaud on 18 Jan,2024
Dear,On behalf of the whole team I would like to thank you for sharing such nice feedback towards our hotel and team. It is a daily pleasure and challenge for us to ensure the stay of our guest is the nicest possible in the city of lights ! I am so happy that was your case.Have a nice day.Regards

6/10 Okay

Edmir, Calgary

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very very small rooms. Location great!
Stayed 1 night in Jan 2024
Response from Renaud on 18 Jan,2024
Dear Edmir,We are sorry, that your stay among us did not reach all your expactations.Do not hesitate to book our deluxe or deluxe familly room in order to get more space.Have a nice day.Regards

4/10 Poor

Sharon

Travelled with family
Disliked: Staff & service, property conditions & facilities
Great location but v small rooms and extremely tired. Breakfast isn't worth paying for but if it's included then fine at least you get a cup of coffee, but not much choice.
Stayed 3 nights in Dec 2023
Response from Renaud on 30 Dec,2023
Dear Sharon,Thank you for your review.We feel sorry, that you stay among us did not reach your expactation. About room size, do not hesitate to book our deluxe or deluxe superior to get more space.We are also surprised about your negative review for our breakfast as we have many choice (eggs, ham cornflakes, home made cake, rolls bred, cheese yoghurt...).We wish you a happy new year.Regards,Renaud

2/10 Terrible

Zaynab

Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly I would like to add that the staff at this hotel are very creepy and not friendly. The doors to the hotel was constantly locked and I had to knock on the door to be able to be let in. Upon checking in I entered a room which was so cold like ice the heater didn’t work I told the staff and they didn’t care inside of the room was horrible there was no Safe and broken wardrobes hair on the bed and a foul smell. I was told by the receptionist he was so rude that whenever I leave the hotel I must handover my room key so that they can know who is in my room when I am not there I found it very odd and refused to give my key he said to me the receptionist that is a preferred method at the hotel to take my room key every time I leave the premises and when I come in I should ask for the room key this is the most strangest thing I’ve ever encountered and I’m so disappointed it has ruined my whole trip. I could not sleep as I was scared.
Response from Camille on 28 Jan,2024
Dear Zaynab,Thank you for your feedback. We are really sorry and so surprised of such hard word towards our team and hotel.You family run business establishment has a long time team who is very appreciated by everyone.Given all the negative points you pointed out, maybe there is something that happen which made you feel so hangry. Please get in touch with us to give us more details so we can make sure this type of situation do not happen again.Take care

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is by far the best in Paris. Very walkable to the major attractions. Literally 4 mins walk to Trocadero. The guy on the front desk was amazing too. Out flight got re scheduled and we had to stay another night, we were given discount to stay another night. My family is very happy we stayed here. Highly recommended. Breakfast was also good! :-)
Response from Renaud on 18 Nov,2023
Dear Chuck,Thank you for your warm feedback.It was a great pleasure for me to have contributed to the success of your parisian getaway.We hope to accomodate soon in our small boutique hotel.Have a nice week-end.Regards,Renaud

10/10 Excellent

Ashley, Punta Gorda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect! A quick walk to the Eiffel Tower, cafes & restaurants close by, friendly staff and clean rooms. The check in was very easy and the staff was accommodating. Breakfast had lots of options and it was delicious. The beds were comfortable and plenty of room for our toddlers. Highly recommend this adorable place !
Stayed 1 night in Nov 2023
Response from Renaud on 16 Nov,2023
Dear Ashley,Many thanks for staying with us and many thanks for your time to write us your very nice review. We are so glad that the hotel and our teams met all your expectations.We are looking forward to welcoming you again!Best regards,Renaud

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Renaud on 4 Nov,2023
Dear Brenda,We thank you so much for your very positive feedback.All our team is so happy to have participated in the success of your Parisian stay.We hope for your next visit that you will chooes our hote again for you next trip to Paris and we will do our best to make for your second time among us an unforgettable stay.Have a nice week-end.Regards,Renaud

10/10 Excellent

charlotte

Travelled with partner
Liked: Cleanliness, staff & service
The room is small but clean
Stayed 1 night in Oct 2023
Response from Renaud on 1 Nov,2023
Dear, Thank you for your positive review. We are so glad to have contributed to the success of your Parisian stay.We hope to accomodate you another time.Regards,Renaud

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel. A bit small, but that is often typical of Parisian hotels. Good for business travel.
Stayed 3 nights in Oct 2023
Response from Renaud on 19 Oct,2023
Dear Leslie,Thank you for your review.We are so glad that you spent a wonderful stay among us and we hope to see you soon.Have a nice day.Regards,Renaud

10/10 Excellent

Maria Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to everything. Staff were all personable and pleasantly nice, helpful and courteous. Room was clean, bed was comfortable and breakfast is available. Overall had a wonderful stay and wouldn’t mind going back. Thank you Hotel Longchamp Elysees.
Stayed 2 nights in Sep 2023
Response from Renaud on 12 Oct,2023
Dear Maria Elizabeth,Thank you to share your experience.It was a great pleasure for us to have contibuted to the success of your stay in Paris.We hope to accomodate you another time.Regards,Renaud

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We spent four nights at this hotel. It was very pretty and quaint. We met the owner and she was lovely. The staff was also very friendly! There are a few things I wish we had been aware of.....there was not an elevator to get to our room on the second floor. The narrow stairs were somewhat difficult with luggage. There was no place to unpack our luggage-no drawers, etc. We had to live out of our suitcases which was difficult and disappointing. It made the room extremely cramped and uncomfortable. (there were 3 of us) If we had know these two things, we may not have stayed. But, we were happy with the staff and service.
Response from Renaud on 5 Oct,2023
Dear Stacey,Thank you for your feedback.We are sorry that your stay among us did not reach your expectation.We can see that you appreciate particularly our staff and service and it was a great pleasure for us to have contribute for a small part to enjoy your stay in Paris.Have a nice day.Regards,

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night - but room was clean and quiet
Stayed 1 night in Sep 2023
Response from Renaud on 5 Oct,2023
Dear Julie,Thank you for your review. As we can see you appreciate particularly the cleanness of our room and the fact that it was quiet.We hope to accomodate you another time.Regards,Renaud

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Room was very small, only served breakfast, no restaurant as indicated. Elevator very small, only fit 1 person and 1 suitcase.
Stayed 3 nights in Sep 2023
Response from Renaud on 28 Sept,2023
Dear Madam,Thank you for your review.We are disapointed that your stay among us did not reach your expectation.About room size we have deluxe or deluxe familly room bigger than standard room you booked. Do not hesitate to choose one of them. About elevator size it corresponds to the standard level for 3 stars hotels located in the center of Paris.Have a nice day.Regards,Renaud

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay!
Response from Renaud on 20 Sept,2023
Dear Scott,Thank you for your nice review.It was a great pleasure for us for having contributed to the success of your Parisian getaway.We hope to accomodate you again.Have a nice day.Regards,Renaud

8/10 Good

Elanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and enjoyed experience
Stayed 4 nights in Aug 2023
Response from Renaud on 7 Sept,2023
Dear Elanie,Thank you to share your experience about our hotel with other customers.We are so glad that you spent a wonderful stay among us.Have a nice day.Regards,Renaud

10/10 Excellent

Claire

Stayed 5 nights in Aug 2023
Response from Renaud on 1 Sept,2023
Dear Madam,Thank you so much for your positive review. We are so happy for having contributed to the success of your stay in Paris.We hope to accomodate you another time.Have a nice week-end.Regards,

10/10 Excellent

Stella

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel, clean and close to attractions and good service.
Stayed 2 nights in Aug 2023
Response from Renaud on 26 Aug,2023
Dear Stella,Thank to share your experience about your stay with us.What pleasure to see that you spent a wondefurl stay in Paris among us.We hope to accomodate you another time.Have a nice week-end.Regards,Renaud

10/10 Excellent

Kay

Stayed 3 nights in Aug 2023
Response from Renaud on 8 Sept,2023
Dear Kay,Thank you for your review.It was a great pleasure for us to accomodate you and we hope to see you soon.Have a nice week-end.Regards,Renaud

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful
The elevator was having technical difficulties. They worked hard to fix it and in the meantime, were incredibly helpful to us. I salute their staff who were always available at the desk. They did extra effort on our behalf. I would definitely stay there again.
Stayed 3 nights in Jun 2023
Response from Camille on 8 Jul,2023
Thanks so much for your lovely words Candace. Our whole team is looking forward to welcome you again soon in Paris !Take care

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service! Good breakfast. Close to Eiffel Tower.
Stayed 1 night in Jun 2023
Response from Camille on 8 Jul,2023
Thanks a lot Eric and see you soon !

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
This property was in a fantastic location. We were only there one night, but will be back!
Stayed 1 night in Jun 2023
Response from Renaud on 22 Jun,2023
Dear HEATHER,A big thank you from the whole team for your kind comment.We are delighted to read that you enjoyed your stay with us and hope to see you again soon.Take care and see you soon,Renaud

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Renaud on 22 Jun,2023
Chère Melissa, De la part de toute la famille du Longchamp Elysees, un grand merci pour vos éloges à notre sujet et celui de notre maison. Nous sommes ravis que votre séjour fut si agréable parmi nous à Paris et espérons vous accueillir à nouveau prochainement. Cordialement,Renaud

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2023
Response from Renaud on 16 Jun,2023
Dear Katherine, We thank you for your extremely positive feedback about us. It was a great pleasure for our entire team to have contributed to the success of your Parisian getaway. Looking forward to welcoming you again, Regards, Renaud

10/10 Excellent

Rebecca

Stayed 4 nights in Jun 2023
Response from Camille on 8 Jul,2023
Thanks Rebecca for this 5/5 !See you soon

10/10 Excellent

PAOLA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Renaud on 17 May,2023
Dear Paola,We are so happy about your very positive feedback.It was a pleasure to have contributed to the success of your stay in Paris and see you soon.Regards,Renaud

10/10 Excellent

Germain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, close to the trocadero, arc triunfo, Eiffel Tower, pharmacy, supermarket, restaurants, train station and much more.
Stayed 3 nights in May 2023
Response from Renaud on 11 May,2023
Dear GERMAIN,Thank you for you very positive feedback. It was a great pleasure for having contributed to the success of your stay in Paris.We hope to accomodate you another time.Regards,Renaud

10/10 Excellent

annie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, a good breakfast buffet, and nice people.
Stayed 4 nights in May 2023
Response from Renaud on 6 May,2023
Dear Annie, Thank you so much for this lovely feedback. We are all very happy to read you had such a nice Parisian stay with us and hope to welcome you again very soon !Have a nice week-end.Regards,Renaud

6/10 Okay

Natalia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Convenient location, but super tiny
This hotel is in a convenient location near Trocadero, so close to Eiffel Tower, metro, and Toot bus hop on/hop off stop. Nice cafes are also there, but pricey because of many tourists. We didn’t have a breakfast included, but there’s a wonderful coffee, sandwiches and sweets cafe around the corner. The only discomfort was the size of everything in this hotel:, tiny everything: foyer, elevator, and room that I had a hard time to move between the foot of the bed and the wall, especially since the TV is low enough and tilted to bump your head. Bathroom was surprisingly normal size with a bath tub, but wouldn’t recommend for elderly people as it’s very high to step over.
Stayed 4 nights in Apr 2023
Response from Renaud on 28 Apr,2023
Dear Guest,Thank you for your feedback.We are sorry, that your stay among us did not reach your expectation.Do not hesitate next time to book our deluxe or deluxe familly room to feel more confortable and they are spacious than double strandard.Have a nice week-end.Regards,

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quaint Parisian hotel in a quiet and upscale neighborhood. The hotel staff is very friendly and accommodating. We were able to drop off our bags early and go site seeing all day. We booked a room with triple beds that was very comfortable. The hotel offers breakfast but we didn’t eat there. We are at a cafe just round the corner. The Eiffel is walking distance from the hotel and safe to do so morning or night.
Stayed 2 nights in Apr 2023
Response from Renaud on 14 Apr,2023
Dear Amit,Thank you for your very positive feedback. It was a great pleasure to accomodate you and we are so happy, that you spent a wonderful time among us. We hope to see you soon in our gorgeous city. Regards, Renaud

10/10 Excellent

Christian, Rye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, comfortable, clean, polite and attentive team and excellent location. Highly recommend!
Stayed 2 nights in Mar 2023
Response from François on 4 Apr,2023
Dear Christian, Many thanks for staying with us in March and many thanks for your time to write us your very nice review. We are so glad that the hotel and our teams met all your expectations.We are looking forward to welcoming you again!Best regards,FrançoisHotel General Manager

8/10 Good

Kourtney

Stayed 1 night in Mar 2023
Response from Renaud on 28 Apr,2023
Dear,Thank you for your positive review.Have a nice week-end.Regards,Renaud

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful little boutique hotel. We would definitely stay again. It was a great place and a fantastic location too.
Stayed 2 nights in Mar 2023
Response from Renaud on 24 Mar,2023
Dear Ryan,We thank you so much for your positive feedback.We will do our best to offer you an unforgettable stay for your next visit.Have a nice week-end.Regards,Renaud

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pleeasant. It's a walking distance to a lot of good restaurants. Also within just a few blocks to the Eiffel Tower. The room we had was a bit compact. We didn't have much space to walk around but the beds were comfortable, and bathroom were kept clean.
Stayed 2 nights in Mar 2023
Response from Renaud on 23 Mar,2023
Dear Sir,Thank you for your positive feedback.We are so happy that you spend a amazing stay among us and we hope to see you soon.Have a nice day.Regards,

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Location! The rooms are cute and just right. We are used to bigger rooms in the US but my husband, myself and our teenage daughter did just fine in a room for three. We loved the Paris experience, narrow spiral stairs included. So convenient to walk 5 minutes and see the Eiffel Tower twinkle at night, it’s literally around the corner. Lots of nice places to eat and the staff was super nice. No complaints here!
Response from Renaud on 23 Mar,2023
Dear Guest,Thank you for your feedback.It is a great pleasure for us that you spent an amazing stay in our city.We hope to accomodate you another time.Regards,Renaud

8/10 Good

Michael, Pembroke Pines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly. The room & facility as a whole was very clean. The location is super convenient for those wanting to be a couple of blocks away from the Eiffel Tower & other tourist areas while being far enough to enjoy the peace & quiet.
Stayed 2 nights in Mar 2023
Response from Renaud on 17 Mar,2023
Dear Sir,Thank you for your positive feedback.As we can see you appreciate paticularly our staff and our location.It was a great plesure to accmodate you among us and we hope you liked our gorgeous City.Have a nice week-end and see you soon.Regards

10/10 Excellent

Liliana

Stayed 3 nights in Dec 2022
Response from Renaud on 9 Feb,2023
Dear Liliana,Thank you for your positive review.We are so happy that you spend a wonderful time among us and we hope to accomadate you another time very soon.Regards,

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, we loved the staff, the cleanliness of the hotel. My only recommendations are better lighting for getting ready and ventilation in the bathroom, it was extremely damp after a shower.
Response from Renaud on 24 Dec,2022
Dear Janet,Thank you for your review.We are so happy that you spent wonderful holliday among us.We also take good note of your request.Have a merry Christmas and a happy new year.Regards,Renaud

2/10 Terrible

Mohammed

Stayed 1 night in Dec 2022
Response from Camille on 20 Dec,2022
We are really sorry you did not enjoy your stay. We would have been very happy to get more details about it.Take care

4/10 Poor

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stay for location, not space!
We chose this property for its proximity to the Eiffel Tower which turned out not to matter since it was too cold (-2) to walk there anyway… Check-in and check-out went smoothly and we appreciated the accommodation of having a taxi called for us each morning. The breakfast buffet was quite nice; however, the dining space has way too many tables/chairs for the narrow space - you’ll be bumping into people trying to serve yourself or sit down. Sleeping room was clean and being able to open the window for fresh (but cold) air was very nice since the fan didn’t work on the central air unit. We were missing toilet paper when we arrived but it was quickly provided. Bath towels are very small and thin/not absorbent. And, speaking of small… we have been to Paris a number of times and paid a lot less for much, much larger and nicer rooms and these rooms are TINY. The whole place is miniature as there isn’t even enough room for two people in the elevator w/luggage. We sent our luggage (not all of it because three suitcases wouldn’t fit) in it without us and took the stairs up and down. The shower is an accident waiting to happen so if you have any mobility issues, please avoid it. Again, location is the driver for this property; so if you’re staying in Paris more than one day, have more than one suitcase, enjoy a little ass and elbow room in the shower or like to spend time in your hotel room, you’re best served staying elsewhere.
Space between end of the bed and wall. Walk carefully sideway to avoid running into the platform below the bed, which sticks out further than the mattress. Ouch!
If you are over 5’7” tall, your knees will touch the wall while on the toilet, making it difficult to wipe (just saying)
Shower door does not glide (difficult to operate) and be careful not to drop the soap because there’s not enough space to bed over to retrieve it without opening the door and flooding the floor
Shower is about a foot off the ground. Not a good fit if you have any sort of mobility issues
Stayed 2 nights in Dec 2022
Response from Renaud on 17 Dec,2022
Dear Madam,Thank you for your review which caught our attention.It was a pleasure for us to help you for ordering cab.Unfortunately you did not like the room which was too smallWe suggest you for your next visit to book a deluxe familly room in order to have more spaceWe wish you a merry Christmas and a happy new yearRegardsRenaud

4/10 Poor

Mathew

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Like - Convenient, Great location. Dislike - Room on ground floor, next to dining area, no privacy. Booked for 3, but too small to fit 3.
Response from Camille on 20 Dec,2022
We are really sorry you did not enjoy your stay with us. Next time, ask front desk they will switch you to another room with great pleasure!

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful small hotel conveniently located. Well kept rooms and fabulous staff at reception. Vrry comfortable bed. Room well designed to maximize space. Tight quarters but still comfortable for 2. I would stay there again. Good value for money.
Stayed 3 nights in Nov 2022
Response from Camille on 16 Nov,2022
Dear Doris,Thank you so much for your lovely feedback.Hope to see you again very soon in Paris !

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel, staff was helpful
Stayed 2 nights in Sep 2022
Response from Camille on 21 Oct,2022
Thank you so much 3

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The staff when I arrived was very helpful
Stayed 2 nights in Aug 2022
Response from Camille on 9 Sept,2022
Thank you so much and see you soon !

10/10 Excellent

kashif

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

4/10 Poor

Rita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and its location were good. However I was disappointed when the hotel changed by booking on me within 2 days of my arrival. I thought I booked a queen bed for 2 nights in Hotel Longchamp. I got 1 night in the hotel with the queen bed but I was moved to another hotel (within 50 meters ) for the second night with a single bed. While both rooms were nice I felt violated in that I was down-graded from what I thought I paid for.
Stayed 2 nights in Jul 2022
Response from Camille on 27 Jul,2022
Dear Rita, We are sincerely really sorry and pretty sad to read about your disappointment but please let me explain again what exactly happened. You booking a single room in our hotel. The booking has not been correctly set up in the system and unfortunately we could not guarantee the second night. As soon as we noticed it, we try to find a solution for you to make sure you could have a room for that second night. Then we booked a single room in a neighbor hotel of the same standard and directly notified you about it. You arrived not alone, but with an additional person. I remind that a single room can only fit for 1 person. We made an exception in your case, as we wanted to apologize for the fact you had to switch hotel in the middle of your stay. You did not have to pay anything extra of course and we took care of everything for you. I hope you'd understand that we did our best, particularly given the fact that you booked a single and not a double room... Kind regards,

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The room was fine with open windows and nice beds. Good value for the money. Super friendly staff, especially for Paris
Stayed 3 nights in Jul 2022
Response from Camille on 14 Jul,2022
Thank you so much Alejandro. It was a pleasure to have you with us near the Eiffel Tower Take care and see you soon in Paris !