Claudia,We are sorry that you did not appreciate your short stay with us. After reading your comment I personally reviewed the lobby video cameras (with sound) of both your arrival at midnight and your express check out the next day.I cannot let you say that our staff was rude or unice to you in any way. It is simply not true.When you arrived at midnight my colleague was nothing but polite and nice to you and your daughter and you had several laughs with him during the conversation. He even gave your daughter free food (cookies and cakes) when you asked for a restaurant but everything was closed so late at night.The next day, your check out lasted less than 20 seconds. You came to the reception and said out of the blue "the room has no windows , we are leaving now" and dropped the key on the front desk. As my colleague nicely pointed out to you (as you do now in your comment), the room actually has 2 windows. Unfortunately you did not give us any time to propose you another room or anything else, you just left.We simply cannot help you if you won't let us.

We are sorry you did not appreciate your room in our hotel. However, we would like to reestablish the truth on certain points that you put forward. The cancellation policy for your reservation is 72 hours in advance. You announced your cancellation for the night of June 17 the same day at 10:22 a.m. and not the day before 16 hours in advance as you claim. As we have told you, the death of a family member is covered by travel and credit card insurance. You have probably already been reimbursed for the last night of your stay. Of course, many photos of rooms as well as descriptions and sizes are present on the various booking sites as well as on our official website: www.hotelmogador.com Many metro stations line 12, 7, 3, 9 are less than 5 minutes walk from the hotel. For example, to reach the Eiffel Tower, line 12 takes you directly there in 15 minutes by getting off at Trocadero station. In addition to the Eiffel Tower, metro line 12 allows you to easily reach Place de la Concorde, the Musée d'Orsay, Les Invalides and Montmartre for those who are not lucky enough to be able to access it on foot like from the Hotel Mogador. For Notre Dame de Paris, just take line 7 for 10 minutes and get off at Pont Neuf station. The hotel is a 15-minute walk from the Louvre, Montmartre and a 5-minute walk from the Opéra Garnier, Place Vendôme and Galeries Lafayette department store.

we are in the center of paris , your rooms is 17 square meters, you have paid a very promotional price because a last hours deal. there is no palace in the center of paris with the price you have paid, your opinion are very tortured from refuse of your demande for free breakfasts.