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Reviews of Hotel Royal Penang

4 out of 5
Hotel Royal Penang
No. 3 Jalan Larut, George Town, Penang

Reviews

7.0

Good

Rating 10 - Excellent. 71 out of 607 reviews" "
Rating 8 - Good. 249 out of 607 reviews" "
Rating 6 - Okay. 184 out of 607 reviews" "
Rating 4 - Poor. 76 out of 607 reviews" "
Rating 2 - Terrible. 27 out of 607 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Great location
Stayed 1 night in Jul 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good comfortable and friendly
An enjoyable stay. The reception staff are very helpful and I feel I must also make a positive mention of the housekeeping. the breakfast had a good spread and the hotel is handy for lots of eating places. The hotel evening buffet is very good value.
Stayed 4 nights in Dec 2019

8/10 Good

Seetha

Liked: Cleanliness, room comfort
Disliked: Staff & service
short overnight stay.
Lagila lounge was advertised with special drink promotion and we were looking forward to have a drnk and relax. At 1130pm it was apparently closed and there were no staff there. Place was dark and empty. No wonder the hotel cannot generate revenue! When it was the Sheraton, it was lively and it had atmosphere and vibrancy. The room was very comfortable and clean. Hotel is very calm and quiet.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable stay
Clean and comfortable room and bed, efficient check in, value for money.
Stayed 3 nights in Dec 2019

8/10 Good

Mohd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from EwLoh on 30 Dec,2019
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Noor

Stayed 1 night in Dec 2019

10/10 Excellent

Ayu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and relax
Great for relax
Stayed 1 night in Dec 2019
Response from EwLoh on 30 Dec,2019
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

4/10 Poor

Shankar, Auckland

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed believeIng this is a 4 star hotel, but this hotel will qualify for 2 stars Or less due to the toilet and bathroom conditions. We have booked 2 rooms but have to change rooms due to the cleanness of the bedsheets in both rooms. Although we were given connecting room in a different floors toilets and bathrooms in all rooms are very bad due to its age. The room we stayed for remaining 4 nights has cracked vanity top, water leaking on the floor through the cracks I believe management is well aware of the conditions of the rooms, and ignoring. I will not recommend this hotel to anyone unless the major renovation is done. I do have pictures and videos of the rooms. We wasted over 2,500 RM for 2 rooms. Keep the cool and to enjoy our 5 days holiday in Penang we decided to continue to stay here. Keep away from this hotel!!
Stayed 5 nights in Dec 2019
Response from Nora Ashikin on 26 Dec,2019
Thank you for your time reviewing our hotel. We regret to hear about your unpleasant experience during recent stay with us. We have taken notes on your comments with regards to each and every constructive point. We do apologize for the inconveniences during your stay. I am really disappointed to hear about the issues related the room. We sincerely apologize for the inconvenience you have experienced. I fully understand your emotions and sentiments for what transpired. We have taken good note of your comments and truly regret the negative impression reflected. It is certainly most unfortunate that we fell short on this occasion and apologize for the incident. Please be rest assured that we have looked into this issue raised seriously with the aim to improve.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
Likes: The location was good as it was close to many eateries and tourist sites. The hotel's dinner buffet was very good but the lunch buffet was disappointing. The pool area was quite good. Reception & dining staff were pleasant. Dislikes: The whole hotel needs major refurbishing. Bathroom tiles were full of mold, bath tub chipped in many places. Only 1 hand towel was provided when we asked for 2, it was taken away the next day and not replaced. Cleaning staff need more training. Sink in bathroom badly situated therefore water leaked onto floor which made it slippery and dangerous. We asked for it to be fixed twice but was never resolved. The cleaning staff instead put a floor towel to cover up the puddles. Bed was hard and pillows harder. Towels were paper thin.
Stayed 6 nights in Oct 2019

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Farhanah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Mohd Norhairie

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very poor maintenance, especially the bathroom. Shower curtain dirty, walls need fresh coats of paint, bathroom tiles need to be cleaned, esp in between the tiles; black stains. Tap head to change water flow from shower to bathtub & vice versa not working. Room carpets don't appear clean & room feels gloomy. Overall room was depressing!
Stayed 3 nights in Jul 2019

8/10 Good

murugasu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service
The toilet shower tap is okd and leaking
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location
Recommended 👌
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019

6/10 Okay

Masaru

Disliked: Cleanliness, staff & service
Breakfast is terrible. Even 7:00 nobody took care of egg plates. Food is warmed up
Stayed 2 nights in Jul 2019

8/10 Good

Jake

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

TAI WAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Overall is good, my room at 52/F, good view at day and night, near Twins Tower, near LRT station
Stayed 2 nights in May 2019

4/10 Poor

Florence

Disliked: Staff & service
Not recommended to stay
Hotel is old and understaffed. Room was not cleaned the next day till after 2 telephone calls. Breakfast was not nice and the staff were new and ignorant.
Stayed 2 nights in Apr 2019
Response from Husniza Husin Executive Assistant Manager on 7 May,2019
Dear Ms Florence, We want to sincerely apologize for your negative experience in our hotel. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. You can also email us at [husniza.husin@hotelroyalpenang.com] and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Yours sincerely, Husniza Husin Executive Assistant Manager

8/10 Good

yipin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from Husniza Husin (Executive Assistant Manager) on 22 Apr,2019
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Sam, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel located in Central of the George Town, convenience for those who stay at hotel Royal .
Stayed 1 night in Mar 2019
Response from Husniza Husin (Executive Assistant Manager) on 22 Apr,2019
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location. Hotel staff were very helpful and friendly really enjoyed our stay in Penang.
Stayed 2 nights in Jan 2019
Response from Husniza Husin (Executive Assistant Manager) on 12 Feb,2019
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
All was perfect except for the slight rumbling noise of the air cond return fan and poor quality room slippers.
Stayed 2 nights in Jan 2019
Response from Husniza Husin (EAM) on 30 Jan,2019
Thank you for leaving us with a great review. I am thrilled to hear that you have enjoyed your stay with us. Delighted to hear that our team members have left a positive impact on your stay. Kindly be assured that your remarks on our Housekeeping and Engineering service standards have been duly noted and will be shared with the team to improve the service level in future. I look forward to welcoming you back to Hotel Royal Penang again soon.

8/10 Good

Mohammad Zaki Alfuad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Husniza Husin Executive Assistant Manager on 30 Jan,2019
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

2/10 Terrible

Yong Khun

Liked: Room comfort
Disliked: Staff & service
Check out horrible
The checking out was terrible. Had to queue and wait behind all the check ins. Took so long. Terrible.
Stayed 1 night in Dec 2018
Response from Husniza Husin (Executive Assistant Manager) on 2 Jan,2019
We want to sincerely apologise for your negative experience upon your departure. Kindly be assured that your remarks on our Front Desk service standards have been duly noted and will be shared with the team to improve the service level in future. I look forward to welcoming you back to Hotel Royal Penang again soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Husniza Husin on 26 Dec,2018
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Chee Cheang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in royal hotel
As I have continue staying in the hotel for all my trip to Penang speak for itself but good to recognise loyal customer
Stayed 1 night in Dec 2018
Response from Husniza Husin on 24 Dec,2018
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No lift from parking to lobby
Stayed 1 night in Dec 2018
Response from Husniza Husin on 24 Dec,2018
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We requested a quiet room away from the crowds, this was not a problem for the excellant reservations team, as was an airport pick up (even though the contract driver took us to the wrong hotel and attempted checkin). Great room and breakfast. Only complaint is the aircon controller would not raise temp above 19 degrees and the dining room is freezing, far too cold to sit and enjoy breakfast. Thank you to staff and management for a great stay, we will be back.
Stayed 1 night in Dec 2018
Response from Husniza Husin on 24 Dec,2018
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Francis

Liked: Staff & service, room comfort
Francis Australia
Staff friendly. Quick checked in. Few eat places surrounding.
Stayed 2 nights in Dec 2018
Response from Husniza Husin on 8 Dec,2018
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Nabihah

It was super amazing, i love the room so much. But the service on breakfast at the egg station, the staff was not friendly n kind and it made me a bit disappointed with it.
Stayed 2 nights in Nov 2018
Response from Pierre on 4 Dec,2018
Good day to you. Glad that you had a wonderful stay with us. My sincere apologies for the service random to you was not up to expectation during your breakfast at the restaurant. Thank you for bringing this matter to our attention. I will address this with the team to look into the matter. Looking forward to your return with an improve services.

8/10 Good

JENNIFER, Singapore

Liked: Staff & service, room comfort
Guest rooms
Location is good - easy to get to various places from hotel. However our room was not so great. Besides missing towel ring that was broken off , the room had lots of small cockroaches crawling on the table & bathroom floor.
Stayed 4 nights in Oct 2018
Response from Husniza Husin on 25 Nov,2018
We want to sincerely apologise for your negative experience in our hotel. Kindly be assured that your remarks on our Housekeeping service standards have been duly noted and will be shared with the team to ensure such lapses are not repeated. We want to make things right. We look forward to hearing from you and earning you back your business.

6/10 Okay

Soundararak, Singapore

Liked: Staff & service
Disliked: Cleanliness
Staff was helpful. No taxis near by. Staff have to call for taxis, and all taxis that come they do not run the meter. Fix rate. For food near by have to walk 15- 20 mins. Only KFC opposite the road. Baby cockroaches in toilet and room. Did not ask for change of room. Cockroaches in one room, sure other room's also have.
Stayed 3 nights in Oct 2018
Response from Husniza Husin on 23 Nov,2018
We want to sincerely apologize for your negative experience in our hotel. Kindly be assured that your remarks on our Housekeeping service standards have been duly noted and will be shared with the team to ensure such lapses are not repeated. We want to make things right. We look forward to hearing from you and earning you back your business.

8/10 Good

albert

Liked: Room comfort
Stayed 1 night in Oct 2018
Response from Husniza Husin on 16 Oct,2018
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Sam, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Convenient of transportation Good food around the hotel
Stayed 1 night in Oct 2018
Response from Husniza Husin on 16 Oct,2018
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

6/10 Okay

Irene

My Royal hotel stay
Check in was smooth and easy- in fact my room was ready even though I was early. However, sorry to say the room smelt old and musty. Looked old and in need of refurbishment. The bath towels were thin and stunk - like not being dried properly. Luckily the hand towel was OK - so I used that instead. The hotel is in a convenient location - was within walking distance to Penang Road, and there are lots of eating places nearby.
Stayed 1 night in Sep 2018
Response from Husniza Husin on 18 Sept,2018
Thank you for leaving us with a great review. I am thrilled to hear that you have enjoyed your stay with us. Delighted to hear that our team members have left a positive impact on your stay. Kindly be assured that your remarks on our Housekeeping service standards have been duly noted and will be shared with the team to ensure such lapses are not repeated. I look forward to welcoming you back to Hotel Royal Penang again soon.

10/10 Excellent

Muniroh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing..i like it
Stayed 1 night in Sep 2018
Response from Husniza Husin on 18 Sept,2018
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Sam, singapore

Liked: Staff & service
Nice hotel centrarise location
Shopping, food and transportion no issue. Very convenient.
Stayed 3 nights in Sep 2018
Response from Husniza Husin on 14 Sept,2018
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

leya

Ok
Stayed 2 nights in Sep 2018
Response from Husniza Husin on 12 Sept,2018
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

6/10 Okay

Verified traveller

Average hotel Good location
It is an average City hotel do not Have big expectations....
Stayed 2 nights in Sep 2018
Response from Mawarni Jalaludin on 11 Sept,2018
Dear Valued guest, Thanks for staying with us. We appreciate your feedback! - Fo

8/10 Good

Verified traveller

Family trip
Nice place to stay..highly recommended for family trip
Stayed 1 night in Sep 2018
Response from Mawarni bt Jalaludin on 11 Sept,2018
Dear valued guest, Thanks for staying with us. We appreciate your feedback! - Fo

8/10 Good

Lilian, Kuala Lumpur

Liked: Cleanliness, staff & service, room comfort
Convenient location, good price. Clean room. However, although it was a non-smoking room, previous guests smoked in there and left a strong stench of cigarette smoke in the room 😝 Otherwise comfortable
Stayed 1 night in Sep 2018
Response from Husniza Husin on 5 Sept,2018
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Pat, Penang, malaysia

Liked: Cleanliness, staff & service, room comfort
The bathroom needs to be maintained. My bathroom floor gets wet when I shower everytime. It makes the floor slippery. Fault is with the shower curtain... It does not keep the water within the bath tub. It's for room 704.
Stayed 4 nights in Aug 2018
Response from Husniza Husin on 5 Sept,2018
Thank you for leaving us with a great review. I am thrilled to hear that you have enjoyed your stay with us. Delighted to hear that our team members have left a positive impact on your stay. Kindly be assured that your remarks on our Housekeeping service standards have been duly noted and will be shared with the team to ensure such lapses are not repeated. I look forward to welcoming you back to Hotel Royal Penang again soon.

8/10 Good

Seb, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
I will be back
The hotel is one of the largest in Georgetown area. Upon our arrival, the staff did not hesitate to unload our luggage and direct us to our rooms. Check-in is pretty swift (we are probably lucky because there are no other new guests checking in at the same time.) At first sight, the room is quite spacious with large sealed windows. All their rooms are faced towards the direction of the sea and we got an exceptional great view on a higher floor. The cleanliness of the room is acceptable but the toilet can be improved slightly better. Beware of the slipperiness of the toilet floor during shower. Mini fridge, iron stand and hair dryer are already provided in the room. Hotel staff are approachable and friendly. Overall judging from the price I paid (which I booked 2 months earlier), it is very much worth it in terms of amenities, comfort and service as most other much smaller hotels around the area charge similar prices. I will be back when I come to Penang again.
Stayed 3 nights in Jun 2018
Response from Husniza Husin on 1 Sept,2018
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Elaine, Kota Kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to a variety of places to eat. George Town is just a few minutes walk away.
Stayed 3 nights in Aug 2018
Response from Mawarni Jalaludin on 21 Aug,2018
Dear valued guest, Thanks for staying with us. We appreciate your feedback! - Front Office

8/10 Good

Charlyn, KL

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Husniza Husin on 1 Sept,2018
Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

6/10 Okay

Rizal, KL

Liked: Staff & service
Room furniture look quite old and got small cockroach.
Stayed 1 night in Aug 2018
Response from Mawarni Jalaludin on 21 Aug,2018
Dear valued guest, Firstly, thank you for choosing to stay with us during your recent trip to Penang. We apologize for the shortcomings regarding the room cleanliness and assure you that we have addressed this issue with our pest control company and immediate actions were taken to eliminate the pests. We assure you that the problem has been resolved and we hope that this one incident will not dissuade you from staying with us again in the near future. Thank you. Front Office