Quiet season so hotel not overrun with guests. Gave me an unasked for upgrade to their best pool access room which was wonderful. 7 pools in complex so even if full would be plenty of room. Well maintained and clean. Staff friendly and helpful. Very quiet and peaceful resort.
About 15 minutes walk to Kata Beach but no hills I had a scooter so no problem.
The breakfast was adequate. Free in room WiFi excellent but not available in public areas.
Do not arrive early as you will not be able to check in before 2 pm.
Food is excellent but you want to change to try other restaurants in town. The problem is that the hotel staff is not helping the customers to get the reasonable charged taxi ride at all. It's quite difficult to get around if you want to visit the town 10mins nearby which is big minus, when the taxi mafia around the hotel tried to rip you off with 800 BHT per trip to the town.
The hotel is located on a hill and therefore it has amazing views of the sea and beach from the rooms as well as from the pool, lounge, lobby et.
The staff were very friendly, the food and drinks were great.
The rooms were very nice with comfortable beds. the staff put small notes on the bed each time they made up the room which I thought was a nice touch.
My GF and me were sad to leave at the end of our trip.
decided to pick The Senses after reading many positive reviews about it.
location was slightly further from the beach than other seaside hotels, and it was also located on a slight hill. we didn't have any problems climbing up the slope, but if you have elderly or children with you, you can always opt to take the shuttle. shuttle tuktuk was provided to patong beach and jungceylon mall (and back to the hotel) almost every hour (except during lunchtime and dinner time), and you had to book for the shuttle beforehand.
staff was polite, friendly and definitely made us feel welcome. the concierge also sent us to the bottom of the hill on our last day because we had to wait for our airport shuttle there. definitely a nice gesture and we really appreciate it!
room was big and spacious, there was even a balcony with a couch! the rooms were cleaned everyday and essentials were always topped up. the pool was also beautiful :) we also used the fitness centre and while it is not big and it doesn't boast many equipments, it's definitely sufficient for you to sneak a workout in.
breakfast provided was also amazing, so please opt for that if you can! no worries for Muslim guests because they had a majority of chicken/fish/beef and the pork corner was separated :)
had such a good time in this resort, and I will definitely recommend this place to friends and family!!
I only wish we could have stayed longer! What a beautiful hotel! Food was great too. Only downside is that there is construction on the beach (something to do with the military and not Banyan Tree's fault). We still had a great time and were able to enjoy, but I would love to go back when they finish all that work.
*For these packages, package savings is at least equal to the cost of the flight or hotel if booked separately. Note: For packages including flights, you will be charged by the airline for the flight, but your savings on the package will equal the cost of the flight.