Fairmont El San Juan Hotel

5.0 star property
Guests can rejuvenate with yoga classes, concerts, and live shows while savoring Caribbean cuisine at one of six restaurants in lush surroundings

Choose dates to view prices

Travelers find a white sand beach with sun loungers at Fairmont El San Juan Hotel. They can soak up the sun or enjoy spa treatments like facials and manicures/pedicures. Six on-site restaurants serve breakfast and Caribbean cuisine to satisfy every palate.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is S$671
includes taxes & fees
15 Jun - 16 Jun

Room options

Available filters for rooms
Showing 36 of 36 rooms

Fairmont, Room, 2 Queen Beds, Patio

7.6 out of 10
Good
(31 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Deluxe Room, 1 King Bed

7.4 out of 10
Good
(35 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Fairmont, Room, 1 King Bed

8.4 out of 10
Very good
(121 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Fairmont, Room, 2 Queen Beds

8.0 out of 10
Very good
(73 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

7.4 out of 10
Good
(6 reviews)
  • Partial ocean view
  • 128 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

Fairmont, Room, 1 King Bed, Patio

7.2 out of 10
Good
(14 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Villa, 1 King Bed, Terrace, Poolside

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Deluxe Room, 2 Queen Beds, Partial Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Partial ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Deluxe Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Partial ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Signature Room, 1 King Bed, Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Signature Room, 2 Queen Beds, Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • Ocean view
  • 90 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Bungalow, 1 King Bed, Terrace

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Villa, 1 King Bed, Balcony, Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Villa, 1 King Bed, Terrace, Beachside

  • Garden view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Villa, 2 Queen Beds, Terrace, Beachside

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 90 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Villa, 1 King Bed, Balcony, Poolside

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Villa, 2 Queen Beds, Terrace, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • Partial ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Fairmont, Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Fairmont, Room, 2 Queen Beds, Accessible

7.0 out of 10
Good
(4 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 41 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Villa, 2 Queen Beds, Terrace, Beachside

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Fairmont, Room, 1 King Bed, Accessible

  • 41 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Villa, 2 Queen Beds, Balcony, Poolside

9.6 out of 10
Exceptional
(5 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Signature Room, 1 King Bed, Accessible, Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • Ocean view
  • 191 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 Bedroom

  • 90 sq m
  • Sleeps 6
  • 1 Queen Bed
  • Free Wi-Fi
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About the area

Located on the beach, Fairmont El San Juan Hotel is in Isla Verde, a walkable area in Carolina with great airport proximity. Castillo San Felipe del Morro is a notable landmark, and travellers looking to shop may want to visit The Mall of San Juan and Plaza las Americas. Museo de Arte de Puerto Rico and Puerto Rico Convention Center are two other places to visit that come recommended. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking. Visit our Carolina travel guide
View more Resorts in San Juan
Map
6063 Isla Verde Avenue, Carolina, 00979

What's nearby

  • Palm trees and volleyball net on Isla Verde Beach, Puerto Rico
    Isla Verde Beach
    8 min walk - 0.7 km
  • Isla Verde Puerto Rico Sunset
    Carolina Beach
    9 min walk - 0.8 km
  • Castillo San Felipe del Morro
    Castillo San Felipe del Morro
    14 min drive - 13.7 km
  • Pine Grove Beach
    9 min walk - 0.8 km
  • Balneario de Carolina
    19 min walk - 1.6 km

Getting around

  • Domenech Station
    8 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.)
    17 min drive

Restaurants

  • Mi Casita Restaurant
    5 min walk
  • Chili's Grill & Bar
    2 min walk
  • Lupi's Mexican Grill & Sports Cantina
    2 min walk
  • Platos Puerto Rico Restaurant
    4 min walk
  • La Bodeguita
    3 min walk

About this property

Fairmont El San Juan Hotel

  • Luxury resort near The Mall of San Juan
  • Located close to Museo de Arte de Puerto Rico and Plaza las Americas, Fairmont El San Juan Hotel provides a casino, a nightclub and a swim-up bar. With a beachfront location, beachfront dining and sunloungers, this resort is the perfect place to soak up some sun. Indulge in a body treatment, a body wrap and a massage at the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Caribbean cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include volleyball. In addition to a poolside bar and concerts and live shows, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
  • You'll also enjoy perks such as:
    • 4 outdoor pools along with cabanas, sunloungers and pool umbrellas
    • Buffet breakfast (surcharge), bike hire and 2 outdoor tennis courts
    • Valet parking (surcharge), a beach club on-site and express check-out
    • Evening entertainment, ATM/banking services and a porter/bellboy
    • Guest reviews give top marks for the beach locale, pool and helpful staff
  • Room features
  • All 388 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
  • Extra conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Bathrooms with rainfall showers and eco-friendly toiletries
    • 50-inch HDTVs with premium channels
    • Mini fridges, daily housekeeping and phones

Awards and affiliations

  • Eco-certified property
  • This property participates in Green Key Global – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caña
  • Chandelier Bar
  • El Bistro
  • El San Juan Beach Club
  • Wine Bar

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square foot of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1958
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 111 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 41.74 for adults and from USD 20.33 for children
  • Secured self-parking fee: USD 27.85 per day (in/out privileges)
  • Valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Fairmont El San Juan Hotel have a pool?

Yes, this property has 4 outdoor pools.

How much does it cost to stay at Fairmont El San Juan Hotel?

As of 9 Jun, 2026, prices found for a 1-night stay for 2 adults at Fairmont El San Juan Hotel on 15 Jun, 2026 start from S$671, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont El San Juan Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Fairmont El San Juan Hotel?

Self-parking is available for USD 27.85 per day. Valet parking is available for USD 33.45 per day.

What time is check-in at Fairmont El San Juan Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont El San Juan Hotel?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont El San Juan Hotel located?

Located in Isla Verde, this beachfront resort is in the city centre and within 6 mi (10 km) of The Mall of San Juan, Museo de Arte de Puerto Rico and Plaza las Americas. Puerto Rico Convention Center and Castillo San Felipe del Morro are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Fairmont El San Juan Hotel Reviews

8.6

Excellent

8.6

Cleanliness

8.8

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 1291 out of 2090 reviews
Rating 8 - Good. 338 out of 2090 reviews
Rating 6 - Okay. 224 out of 2090 reviews
Rating 4 - Poor. 120 out of 2090 reviews
Rating 2 - Terrible. 117 out of 2090 reviews

Reviews

Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to do, restaurants and club on site. Pools were clean and beach was right on the site.
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , wonderful beach pool area , beautiful island, will be back , thank you !
Stayed 5 nights in May 2026
Verified

10/10 Excellent

OLIVIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location close to the airport. Nice hotel, beautiful beach, warm clean pools.
Stayed 1 night in May 2026
Verified

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent and very elegant hotel with attentive staff and efficient services !
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Trevon

Liked: Cleanliness, amenities, property conditions & facilities
Great service swim up bar clean room
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast buffet, worth every penny
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Laurie Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Entertainment almost every night! Great beach & pools! Main building can get very noisy there was proms every night, with partying in the hall ways. Water didn’t get very hot or very cold in shower & sink must be just Puerto Rico. But most everything else was wonderful!!
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out everything was perfect. Our room was ready early and they were conjoined as requested. Room staff were great with providing extra towels. Room was very clean and equipped with everything we needed. Pool music was great and swim up bar bartenders were great especially Efron. The lobby entertainment was on point. Overall an amazing experience!! Thank you, we will be back.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly knowledgeable of the property & rooms were very clean.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at lots of Hotel/Resorts all over the world, I get resort fees everywhere you go, but I have never seen resort for to the amount of 100.00 per day, plus taxes and fees to make it a total of just over $124.00 per day., that was very disappointing. The location is perfect for a nice beach, nice pool area, plenty of restaurants close by, also nice entertainment in the lobby, such as a band, and plenty of bars (I counted 5) … Would I stay there again? … Absolutely Not! … There are plenty of awesome hotels all over the Island that do not hit your wallet do hard.
Stayed 3 nights in Jun 2026
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the staff extremely friendly and helpful
Stayed 5 nights in Mar 2026
Verified

4/10 Poor

jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not acceptable for my family.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at the Fairmont celebrating our 30th anniversary and the hotel did not disappoint! Absolutely AMAZING! We were upgraded to a Villa Terrace room which was beautiful ❤️ and the hotel send us chocolate covered strawberries for our anniversary 🥰. The room was modern and smelled divine ! Housekeeping impressive keeping our room immaculate daily. Yoel and Mike were outstanding with excellent communication with all our needs. The grounds are clean and beautiful! Martin at the Banyan bar was so nice, funny and sweet! I give the Fairmont 10 out of 10!! Can’t wait to come back !!!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Dominika Olga

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and top notch service!
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
The ocean was visible from our room, property was beautiful, and staff was extra helpful. Had lunch at the Banyan Tree Grill. Great food and views. However, the service was slow and inconsistent.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Nannette Marie

Liked: Cleanliness
El San Juan is a classic close to airport and with good pools and beach. Property is a little worse for wear and incessant bass music unwelcome. Should have a quiet adult pool. Service is slow at best.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
Excellent staff that made the visit exceptional
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

Elcio

Disliked: Cleanliness, staff & service, property conditions & facilities
Limited staff to keep hotel halls and bathrooms clean. Limited wait staff on beach caused delays in ordering food.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
We stayed in an ocean view villa and it was amazing. Easy access to the beach, which has lounge chairs and umbrellas. The property is beautiful. Staff is friendly and helpful. We’ll be back!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

James K

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property, especially the staff, pool and beach areas. The club crowd comes by in the early morning hours but that was fine. we will be back.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
The lobby bar was incredible. They had 2 pools that were very nice with pool attendants that didn't require charges. Beach and chairs were great. Dining was superior. Onsite shopping was fabulous. Free shows each night. Casino vibe was great.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Cristiano

Excellent staff. Pool and beach access was terrific.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Vicki

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay and will book again to spend more time in the next stay. Great location and great beach access along with pools, gym and bilingual staff.
View of hotel from beaxh
A fountain by one of the pools
Banyan tree in courtyard
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Very nice. Pretty beach. Comfy amenities. We loved service on beach and the outdoor bistro for dinner.
Stayed 5 nights in Dec 2025
Verified

4/10 Poor

Charles

Bad smells , no umbrella with heavy rain. You have to walk outside in the rain. Restaurant ( Meat Market) was good. Had Starbucks.
Stayed 1 night in Mar 2026