Front of property

Reviews of Le Capitole Hôtel

4.5 out of 5
Le Capitole Hôtel
972, rue Saint-Jean, Québec City, QC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 999 out of 1205 reviews" "
Rating 8 - Good. 138 out of 1205 reviews" "
Rating 6 - Okay. 43 out of 1205 reviews" "
Rating 4 - Poor. 13 out of 1205 reviews" "
Rating 2 - Terrible. 12 out of 1205 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Josette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all the way!! Very nice staff. Always very fast with my special requests. The food was very good! Couldn't be happier!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Karolinka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience, one of the best hotels I ever visited in Canada
Stayed 1 night in Mar 2024

10/10 Excellent

Fabio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! lay out to get to the rooms was a little weird at first...and no restaurants in the hotel make it little less convenient , but other than that everything was perfect !
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar,2024
Thank you for your comment. I don't know what happen but we have the restaurant Il Teatro directly in the building with room service. We hope to see you in the nearest future and we will be sure you know all the facilities that we have in the Hotel.

10/10 Excellent

Marc

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My team stayed here for a work event and they were thrilled with this hotel from top to bottom.
Stayed 7 nights in Mar 2024
Response from Le Capitole Hotel on 16 Mar,2024
Dear Mr Marc,Thank you so much for your amazing feedback! We really appreciate it, and it makes us very happy to know that you enjoyed your stay at Le Capitole Hôtel. Of course, this wouldn’t be possible without you, so thank you!We are looking forward to welcoming you again, KristelFront Desk Team

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful. Room sheets were not changed every day and I ask them to vacuum the floor because there was particles,etc but they never came and did that before we left and we were a there for a week, otherwise it was a nice stay.
Stayed 6 nights in Feb 2024
Response from Le Capitole Hotel Team on 12 Mar,2024
Dear Mrs Kathryn, Thank you so much for your amazing feedback! We really appreciate it, and it makes us very happy to know that you enjoyed your stay at Le Capitole Hôtel. Of course, this wouldn’t be possible without you, so thank you!We are looking forward to welcoming you again, KristelFront Desk Team

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff, very helpful accommodating changes and provided a small gift in the room for my partner’s birthday
Stayed 1 night in Mar 2024
Response from Lorine - Front Desk Team on 10 Mar,2024
Dear Rachel, Thank you very much for your kind words about your stay in our hotel. We are happy to read that you will have unforgettable memories of your recent experience at the Capitole Hotel! We look forward to welcoming you back soon!

10/10 Excellent

John

Stayed 3 nights in Mar 2024

10/10 Excellent

Shruti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, really great experience overall.
Stayed 2 nights in Mar 2024
Response from Le Capitole Hotel on 3 Mar,2024
Dear Mr, Ms Shruti,Thank you so much for your amazing feedback! We really appreciate it, and it makes us very happy to know that you enjoyed your stay at Le Capitole Hôtel. Of course, this wouldn’t be possible without you, so thank you!We are looking forward to welcoming you again, KristelFront Desk Team

10/10 Excellent

Kyriakos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in walkable distance.
Stayed 3 nights in Feb 2024
Response from Le Capitole Hotel on 27 Feb,2024
Dear Mr/Mrs Evangelitsa FoussekisThank you so much for your amazing feedback! We really appreciate it, and it makes us very happy to know that you enjoyed your stay at Le Capitole Hôtel. Of course, this wouldn’t be possible without you, so thank you!We are looking forward to welcoming you again, KristelFront Desk Team

10/10 Excellent

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Capitole was fabulous. The location was just outside the gate to the walled old Quebec City. It was walking distance to activities, restaurants, and shopping. We also worked with a concierge, Louise, who was wonderful. She was knowledgeable, professional, and accurate in all she did for us. I highly recommend!
Stayed 4 nights in Feb 2024
Response from Le Capitole Hotel on 27 Feb,2024
Dear Mr/Mrs PhyllisThank you so much for your amazing feedback! We really appreciate it, and it makes us very happy to know that you enjoyed your stay at Le Capitole Hôtel. Of course, this wouldn’t be possible without you, so thank you!We are looking forward to welcoming you again, KristelFront Desk Team

6/10 Okay

Alex

Stayed 4 nights in Feb 2024
Response from Lorine - Front Desk Team on 22 Mar,2024
Dear Alex,Your note tells us that your stay went well, and you send us very happy. Thank you for staying with us at the Capitole Hotel!

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was great! It was super convenient to all the attractions in the area. The staff were super friendly and the hotel smelled delicious. Would definitely stay again on my next adventure to Old Quebec City!
Stayed 1 night in Feb 2024
Response from Lorine - Front Desk Team on 23 Feb,2024
Dear Michelle,On behalf of Le Capitole Hotel team, we would like to thank you for your positive comment!We are delighted to know that you enjoyed your stay in Quebec, thanks to our ideal location and our various departments, which we will congratulate.We look forward to welcoming you back on your next visit!

8/10 Good

Claudine Allen

Stayed 4 nights in Feb 2024
Response from Lorine - Front Desk Team on 22 Mar,2024
Dear Mrs. Allen ,Thank you for choosing our hotel for your stay in Quebec City. Our team makes it a point of honor to offer you the best service. Your support is the best reward of all. We look forward to welcoming you back to Le Capitole Hotel!

10/10 Excellent

Carine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from L'équipe du Capitole Hôtel on 23 Feb,2024
Bonjour,Votre note nous indique que votre séjour s’est bien déroulé, et vous nous en voyez bien heureux. Merci d’avoir séjourné chez nous au Capitole Hôtel!Au plaisir de vous recevoir de nouveau

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Le Capitole Hotel Team on 23 Feb,2024
Thank you for taking a moment to rate your experience at Le Capitole Hôtel. We find reviews such as yours very encouraging and they push us to work even harder. Many thanks for choosing us for your stay in Québec City!

10/10 Excellent

Louis-Philippe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to where we wanted to visit
Stayed 1 night in Feb 2024
Response from Le Capitole Hotel Team on 19 Feb,2024
Dear Mr Louis-Philippe,Thank you so much for your amazing feedback! We really appreciate it, and it makes us very happy to know that you enjoyed your stay at Le Capitole Hôtel. Of course, this wouldn’t be possible without you, so thank you!We are looking forward to welcoming you again, KristelFront Desk Team

10/10 Excellent

Monica, Wickenburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Feb 2024
Response from Lorine - Front Desk Team on 18 Feb,2024
Dear Monica,Thank you for taking the time to write us this amazing review. It was a pleasure to read that you enjoyed your stay. We will be sure to share your kind words with our team.We warmly thank you and look forward to welcoming you back to the Capitole Hotel!

10/10 Excellent

Amy

Stayed 2 nights in Feb 2024
Response from Lorine - Front Desk on 22 Mar,2024
Bonjour Amy,We warmly thank you for your feedback on your stay at Le Capitole Hotel. We were delighted to welcome you at Le Capitole Hotel and are looking forward to greeting you once again!

10/10 Excellent

Narciso, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it very much. Recommend.
Stayed 4 nights in Feb 2024
Response from Reception on 13 Feb,2024
Dear Mr/Mrs. NarcisoThank you for taking a moment to rate your experience at Le Capitole Hôtel. We find reviews such as yours very encouraging and they push us to work even harder. Many thanks for choosing us for your stay in Québec City!KristelFront Desk Team

10/10 Excellent

Irene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local to everything. Customer service was amazing. beautiful hotel!
Stayed 3 nights in Feb 2024
Response from Lorine - Front Desk Team on 18 Feb,2024
Dear Irene,On behalf of Le Capitole Hotel team, we would like to thank you for your positive comment!We are delighted to know that you enjoyed your stay in Quebec, thanks to our ideal location and our various departments, which we will congratulate.We look forward to welcoming you back on your next visit!

6/10 Okay

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was good
Stayed 1 night in Feb 2024
Response from La Réception on 19 Feb,2024
Bonjour Dylan,Merci d'avoir pris le temps de nous écrire pour nous donner votre retour concernant votre expérience au restaurant, nous leur transmettrons vos mots.

10/10 Excellent

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute we walked in the door the staff were incredible. The room was beautiful and clean. Highly recommend!
Stayed 4 nights in Feb 2024
Response from Lorine - Front Desk Team on 12 Feb,2024
Dear Mrs. Jaclyn,Thank you very much for your kind words about your stay in our hotel. We are happy to read that you will have unforgettable memories of your recent experience at the Capitole Hotel!We look forward to welcoming you back soon!

8/10 Good

Melissa, Charlottetown

Stayed 3 nights in Feb 2024
Response from Lorine - Réceptionniste on 22 Mar,2024
Bonjour Melissa,Merci de nous avoir laissé une si belle note pour nous laisser savoir que votre séjour a été à la hauteur de vos espérances!Au plasiir de vous retrouvez bientôt au Capitole Hotel!

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the part of parking your car and you could walk to everything
Stayed 3 nights in Feb 2024
Response from Lorine - Front Desk Agent on 8 Feb,2024
Bonjour Danny,We warmly thank you for your feedback on your stay at Le Capitole Hotel. We were delighted to welcome you at Le Capitole Hotel and are looking forward to greeting you once again!

10/10 Excellent

Alisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was marvelous in every way. The rooms were spacious with quality bedding and lovely views. It is centrally located and easily walkable to anything and everything you would expect to do in Old Quebec.The staff and concierge are gracious and helpful and fun. We enjoyed fireside cocktails and fine dining within the hotel. I highly recommend Le Capitole Hotel and will stay there again!
Stayed 3 nights in Feb 2024
Response from Lorine - Front Desk Team on 5 Feb,2024
Dear Alisa,On behalf of Le Capitole Hotel team, we would like to thank you for your positive comment!We are delighted to know that you enjoyed your stay in Quebec, thanks to our ideal location and our various departments, which we will congratulate.We look forward to welcoming you back on your next visit!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property highly recommend
Stayed 3 nights in Feb 2024
Response from Lorine - Front Desk Team on 5 Feb,2024
Dear Brian,Thank you for taking the time to write us this amazing review. It was a pleasure to read that you enjoyed your stay. We warmly thank you and look forward to welcoming you back to the Capitole Hotel!

10/10 Excellent

Emma Yik Tsing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were most helpful. Location is excellent and breakfast at Il Teatro was truly enjoyable. Highly recommend.
Stayed 3 nights in Jan 2024
Response from Lorine - Front Desk Team on 3 Feb,2024
Dear Emma Yik Tsing,Thank you very much for your kind words about your stay in our hotel. We are happy to read that you will have unforgettable memories of your recent experience at the Capitole Hotel!We look forward to welcoming you back soon!

10/10 Excellent

Christophe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room and view on the city
Stayed 1 night in Jan 2024
Response from Le Capitole Hotel Team on 31 Jan,2024
Dear Christophe, Thank you very much for taking the time to write us this comment. We try to offer outstanding service, so it is encouraging to know that everything went well for you!We are looking forward to welcoming you again!

10/10 Excellent

Karl H.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an interesting place, well appointed and classy. The restaurants look cool. We went tkbthe attached theatre and saw an excellent singer, bugbit was sooooo convenient.
Stayed 2 nights in Jan 2024
Response from Le Capitole Hotel Team on 31 Jan,2024
Dear Karl, Thank you so much for your amazing feedback! We really appreciate it, and it makes us very happy to know that you enjoyed your stay at Le Capitole Hôtel. Of course, this wouldn’t be possible without you, so thank you!We are looking forward to welcoming you again!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 4 nights in Jan 2024
Response from Le Capitole Hotel Team on 31 Jan,2024
Dear Michele, Thank you for taking a moment to rate your experience at Le Capitole Hôtel. We find reviews such as yours very encouraging and they push us to work even harder. Many thanks for choosing us for your stay in Québec City!

10/10 Excellent

Tova

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved the hotel
Stayed 2 nights in Jan 2024
Response from Le Capitole Hotel Team on 31 Jan,2024
Dear Tova, Thank you for taking a moment of your time to share your experience with us at Le Capitole Hôtel during your last stay.Positive comments such as yours are always a pleasure for our teams!We are looking forward to welcoming you again!

10/10 Excellent

Emma

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from L'équipe du Capitole Hôtel on 31 Jan,2024
Chère Emma, Merci d’avoir pris un moment pour noter votre expérience au Capitole Hôtel. Votre note est encourageante et nous pousse à continuer à nous surpasser. Merci infiniment d’avoir choisi Le Capitole Hôtel pour votre séjour à Québec!

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Jan 2024
Response from Le Capitole Hotel on 12 Jan,2024
Thank you for leaving such a great rating to let us know that your stay at Le Capitole Hôtel was enjoyable!Thank you for staying with us at Le Capitole Hôtel!

10/10 Excellent

Al

Stayed 1 night in Jan 2024
Response from Lorine - Front Desk Agent on 28 Jan,2024
Dear Al,We warmly thank you for your feedback on your stay at Le Capitole Hotel. We were delighted to welcome you at Le Capitole Hotel and are looking forward to greeting you once again!

10/10 Excellent

Yamilet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the hotel Le Capitole, our staying was excellent. The rooms, staff, amenities, and service were beyond expectations.Also, the location is perfect! The staff was exceptionally professional and friendly throughout the property and always smiling. I give 5 stars rating but I just could not find anything wrong with this property. The check-in was conducted professionally with a great depth of detail and in my preferred language, which is Spanish.we felt Le Capitole is an excellent value and would love to return!
Stayed 1 night in Dec 2023
Response from Le Capitole Hotel on 12 Jan,2024
Dear Mrs Rivero, Thank you very much for taking the time to write us this comment. We try to offer outstanding service, so it is encouraging to know that everything went well for you!We are looking forward to welcoming you again

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Le Capitole Hotel on 12 Jan,2024
Thank you for taking a moment to rate your experience at Le Capitole Hôtel. We find reviews such as yours very encouraging and they push us to work even harder. Many thanks for choosing us for your stay in Québec City!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
For an extended family with young children, I was very impressed with the cleanliness and safety of this property.
Stayed 4 nights in Dec 2023
Response from Le Capitole Hotel on 12 Jan,2024
Dear Helemn,Thank you very much for taking the time to write us this comment. We try to offer outstanding service, so it is encouraging to know that everything went well for you!We are looking forward to welcoming you again!

10/10 Excellent

Chalee

Liked: Cleanliness, staff & service, property conditions & facilities
This was a spectacular property and location that I’d like to keep a hidden gem.
Stayed 4 nights in Dec 2023
Response from Lorine - Front Desk Team on 6 Jan,2024
Dear Chalee,On behalf of the entire Capitole Hotel team, we would like to thank you for your positive comment!We are delighted to know that you enjoyed your stay in Quebec, thanks to our ideal location and our various services, which we would like to congratulate you on.We look forward to welcoming you back on your next visit!

10/10 Excellent

Vandanah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Dec 2023
Response from Lorine - Front Desk Team on 6 Jan,2024
Dear Vandanah,Thank you for choosing our hotel for your stay in Quebec City. Our team makes it a point of honour to offer you the best service. Your support is the best reward of all. We look forward to welcoming you back to the Capitole Hotel!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here the Hotel was super nice and so was the staff. Both restaurants and the hotel bar were amazing also!
Stayed 2 nights in Dec 2023
Response from Le Capitole Hotel Team on 25 Dec,2023
Dear Matthew, We hope that your first time in beautiful Québec City was fun and relaxing. With a bit of luck, you managed to find all the best spots around town, but if you didn’t get the chance to see it all, we will gladly welcome you again in the future!

10/10 Excellent

Ariane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful property. Lovely bar area.
Stayed 1 night in Dec 2023
Response from Le Capitole Hotel Team on 25 Dec,2023
Dear Ariane,Thank you very much for taking the time to write us this comment. We try to offer outstanding service, so it is encouraging to know that everything went well for you!We are looking forward to welcoming you again

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ani
Great stay fabulous restaurant on site Rooms were comfortable and very clean. Would stay again
Stayed 1 night in Dec 2023
Response from L'équipe du Capitole Hôtel on 25 Dec,2023
Dear Guests, It is great to know that you enjoyed your very first stay at Le Capitole Hôtel. It would be an honour for us to be your choice for future stays in Québec City!See you next time,

10/10 Excellent

Frederic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from L'équipe du Capitole Hôtel on 25 Dec,2023
Bonjour,Merci pour vos merveilleux commentaires. Cela nous fait chaud au cœur de savoir que vous avez apprécié votre séjour parmi nous. Bien sûr, rien de ceci ne serait possible sans vous et nous vous en remercions!Au plaisir de vous recevoir de nouveau

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite hotel stays of all time. Our executive suite was stunning with sweeping views of the city - including Le Château Frontenac. Our room included a cozy double-sided fireplace visible from the living room as well as the bedroom, two baths, full kitchen and a free-standing soaking tub right in the bedroom next to the fireplace and panoramic windows. Downstairs, the German Christmas Market, was mere steps away. And the hotel's exterior glistened with the cutest twinkling lights and giant wreath. One of the prettiest scenes in the city - right here at the hotel. The staff was wonderful. We were welcomed with a bottle of sparkling cider to celebrate our 10 year anniversary. And also gifted two drink vouchers to use in the state-of-the-art bar downstairs. The cocktails there were artfully crafted and equally as delicious. Valet staff was lovely and fast-paced, made our trips in and out very effortless. We cannot wait to come back to this charming city... we will be requesting our exact same suite!
Stayed 2 nights in Dec 2023
Response from Le Capitole Hotel Team on 31 Jan,2024
Dear Vanessa, How wonderful to read such amazing comments! Thank you so much for staying at Le Capitole Hôtel and for writing us about your experience during your stay. We would be delighted to welcome you back in the future!

10/10 Excellent

LILY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly staffs.
Stayed 3 nights in Dec 2023
Response from Le Capitole Hotel Team on 25 Dec,2023
Dear Lily, Thank you very much for taking the time to write us this comment. We try to offer outstanding service, so it is encouraging to know that everything went well for you!We are looking forward to welcoming you again!

10/10 Excellent

john

Stayed 1 night in Nov 2023
Response from Le Capitole Hotel on 12 Jan,2024
Thank you for taking a moment to rate your experience at Le Capitole Hôtel. We find reviews such as yours very encouraging and they push us to work even harder. Many thanks for choosing us for your stay in Québec City!

10/10 Excellent

Pierrette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À ne pas manquer, excellent hôtel
Nous avons passé un excellent séjour à votre hôtel. La propreté était parfaite, le personnel très professionnel. Le choix du déjeuner était super.
Stayed 3 nights in Dec 2023
Response from L'équipe du Capitole Hôtel on 20 Dec,2023
Bonjour Pierrette, Merci pour vos merveilleux commentaires. Cela nous fait chaud au cœur de savoir que vous avez apprécié votre séjour parmi nous. Bien sûr, rien de ceci ne serait possible sans vous et nous vous en remercions!Au plaisir de vous recevoir de nouveau

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful
Stayed 1 night in Dec 2023
Response from Le Capitole Hotel Team on 20 Dec,2023
Dear Eduardo, Thank you very much for taking the time to write us this comment. We try to offer outstanding service, so it is encouraging to know that everything went well for you!We are looking forward to welcoming you again

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, wonderful and attentive staff. Stunning rooms and a very festive area for the Xmas season
Stayed 2 nights in Dec 2023
Response from Le Capitole Hotel Team on 20 Dec,2023
Dear George, Thank you very much for taking the time to write us this comment. We try to offer outstanding service, so it is encouraging to know that everything went well for you!We are looking forward to welcoming you again,

10/10 Excellent

Jeffrey

Stayed 2 nights in Dec 2023
Response from Le Capitole Hotel Team on 20 Dec,2023
Dear Jeffrey, Your rating indicates that your stay went well and we are delighted about it.Thank you for staying with us at Le Capitole Hôtel!