Terrace/patio

Reviews of Le Manoir d'Auteuil

3 out of 5
Le Manoir d'Auteuil
49 Rue d'Auteuil, Québec City, QC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 832 out of 1000 reviews" "
Rating 8 - Good. 139 out of 1000 reviews" "
Rating 6 - Okay. 17 out of 1000 reviews" "
Rating 4 - Poor. 9 out of 1000 reviews" "
Rating 2 - Terrible. 3 out of 1000 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Travelled with partner
Liked: Staff & service, property conditions & facilities
Suited the city
Stayed 1 night in Apr 2024
Response from Soa - Client Services on 12 Apr,2024
Bonjour Bruce! Thank you for highlighting that our hotel suits Vieux Québec well. We're always glad to hear that the historic Art-Deco charm of our hotel make your visit elegantly pleasant. If you have any specific experiences or aspects of Manoir d'Auteuil that you found particularly appealing, we'd love to hear more about it. Our goal is to continuously improve and provide a delightful experience for our guests, drawing inspiration from the richness of Old Quebec’s hospitality landscape. We are looking forward to welcoming you back! Mille mercis, Soa

10/10 Excellent

M Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming Boutique Hotel. I will Return!
Stayed 3 nights in Apr 2024
Response from Soa - Client Services on 12 Apr,2024
Bonjour Pauline! Thank you for taking the time to mention the unique charm of our historic boutique hotel. We are genuinely happy to be your best home away from home in Quebec City. Please feel free to reach out directly to us should you have any preference for your next visit. Mille mercis! Soa

10/10 Excellent

Jonathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so welcoming and helpful, they booked us a rwawrvation at a near by sushi place, which was incredible. The rooms are clean, the beds are comfortable and overall the place is very quiet. The front desk has someone there 24 hours a day which is nice if you run into any problems and the breakfast is very tasty. Everything you'd want to see in old Quebec is within walking distance, I would definitely recxomwnd staying here.
Stayed 1 night in Mar 2024
Response from Soa - Client Services on 22 Mar,2024
Bonjour Jonathon! What a pleasure to read your review. Our dedicated hotel team is genuinely happy we contributed to your unforgettable experience in Old Quebec. The location is indeed ideal, although we have parking options, it does not require a car to explore the area. All the historic sites and must-sees are within walking distance from the hotel. Not to mention traditional Quebec restaurants, classic Italian restaurants and French restaurants which are just a few steps away. Thank you again for putting your trust in us. People like yourselves make our job so much more fun. We are excited to have the privilege of one day welcoming you back. Mille mercis! Soa

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to explore the city. Loved it.
Stayed 2 nights in Mar 2024
Response from Soa - Client Services on 19 Mar,2024
Bonjour Mike! Thank you so much for taking the time to support our family run hotel. We are happy that you loved your stay at Manoir d'Auteuil. Our location is indeed ideal as the must-sees are all within walking distance from the hotel. Although we have parking options, exploring the most of Old Quebec does not require a car. We hope to have one day the privilege of welcoming you back. Mille mercis! Soa

8/10 Good

Jessica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed our time at this property. The staff were friendly and accommodating. The room was comfortable and quiet Is walkable to historic downtown Parking is off site at an underground parking garage It took some navigating to park and off load bags but otherwise was ok
Stayed 2 nights in Mar 2024
Response from Soa - Client Services on 7 Mar,2024
Bonjour Jessica! We enjoyed having you stay at Manoir d'Auteuil. Thank you for taking a moment to mention the warm feel of our hospitality, as well as the cozy comfort in the Deluxe King room on the garden level. It is one of our favorites with its wooden beams and stone wall. During the summer season, you can enjoy a cup of tea or coffee overlooking the hotel garden.We appreciate your feedback regarding the parking. We feel lucky to have an in and out privilege option within two-minute walk from the hotel, as the streets in Old Quebec were here before cars. However, we take note of your comment and will work on a better approach to facilitate the navigation. Thank you again for this wonderful comment. We hope to have one day the privilege of welcoming you back to the heart of Old Quebec. Mille mercis! Soa

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic
Stayed 2 nights in Feb 2024
Response from Soa - Client Services on 6 Mar,2024
Bonjour Jacquelin! Thank you for mentioning how fantastic our hotel team is. We are delighted to hear that you enjoyed the warm feel of our hospitality. We genuinely enjoy what we do at Manoir d'Auteuil and our clients' satisfacton is at the heart of our preoccupations. We hope to have one day the privilege of welcoming you back. Mille mercis, Soa

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfortable bed, welcoming staff - this was our first visit to Quebec City and we had such a wonderful time. We will definitely be back, and we plan to stay here again when we return. Thanks for the hospitality!
Stayed 3 nights in Feb 2024
Response from Soa - Client Services on 5 Mar,2024
Bonjour Graham and Emily! Again, congratulations on your special occasion. Thank you for choosing Manoir d'Auteuil. We genuinely enjoyed taking care of you during your romantic getaway to Quebec City and it brings us joy to hear that we will have the privilege of seeing you again soon. Our clients' happiness is at the heart of our preoccupations and we are thrilled to hear that you felt it in our hospitality. We are looking forward to welcoming you back. Mille mercis! Soa

10/10 Excellent

steven

Stayed 1 night in Feb 2024
Response from Soa - Client Services on 22 Mar,2024
Bonjour Steven! Thank you for the vote of confidence. The Manoir d'Auteuil team enjoyed having you stay with us. We hope to have the privilege of welcoming you back soon. Mille mercis! Soa

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Soa - Client Services on 25 Feb,2024
Bonjour Susan! Thank you for the vote of confidence. We are happy to be your best home away from home in Quebec. Feel free to reach out to us directly should you have any preference for your next visit. Safe travels ahead! Soa

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel, staff was extremely friendly and helpful when we had questions!
Stayed 3 nights in Feb 2024
Response from Soa - Client Services on 12 Apr,2024
Bonjour Patti! Thank you so much for your kind words. We're genuinely thrilled to hear that you loved your stay with us and that our hotel team left such a positive impression. Providing exceptional service and ensuring our guests feel welcome and well taken care of is at the heart of what we do. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We can't wait to welcome you back to Manoir d’Auteuil again soon! Mille mercis, Soa

10/10 Excellent

Nils

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay at the D’Auteuil. Lovely welcome, care and service throughout our stay. The bed was superb and the room large and clean. Perfect location in Vieux Quebec. We would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Soa - Client Services on 16 Feb,2024
Bonjour Nils! We genuinely enjoyed having you stay with us. Thank you for taking the time to mention our first-rate hospitality at Manoir d'Auteuil and our prime location. We also appreciate your kind words about the bedding and the cleanliness in the room. We all love what we do and are thrilled you felt that in every single one of our interactions. The whole team is excited to have the privilege of welcoming you back in the future. Feel free to reach out directly to us should you have any preference. Mille mercis! Soa

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room!
Stayed 1 night in Jan 2024
Response from Soa - Client Services on 2 Feb,2024
Bonjour Tessa! We enjoyed having you stay with us. Thank you for mentioning how amazing our Lady Godiva suite is. The unique character of this gem is a truly romantic environment, perfect for romantic weekend getaways in Quebec or as part of one of our Quebec honeymoon packages. The Lady Godiva suite offers the privacy of luxury hotels in Quebec City, but with a romantic style all its own. Lady Godiva was an ancestor of the Sewell family so naming this romantic suite in her honor is fitting. We hope to have one day the privilege of welcoming you back to Manoir d'Auteuil. Safe travels ahead! Mille mercis, Soa

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, great staff
Stayed 3 nights in Jan 2024
Response from Soa - Client Services on 30 Jan,2024
Bonjour Brian! Thank you for taking a moment to support us with your vote of confidence. Our location is indeed convenient as you can explore the best of Quebec City on foot. Your kind words about our knowledgeable team also motivate us to continue to put our best foot forward. We hope to have the privilege of welcoming you back for another perfect stay. Mille mercis, Soa

10/10 Excellent

Linda, Montréal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Soa - Client Services on 24 Jan,2024
Bonjour Linda! Thank you for the vote of confidence. We enjoyed having you stay with us. Please do not hesitate to reach out directly to us should you have any special requests for your next visit. Mille mercis! Soa

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Soa - Client Services on 24 Jan,2024
Bonjour Mary! Thank you for putting your trust in us. We hope to have one day the privilege of hosting you again. Mille mercis! Soa

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, great character
Stayed 3 nights in Jan 2024
Response from Soa - Client Services on 23 Jan,2024
Bonjour Alison! It makes our day to hear that your stay at Manoir d'Auteuil was rejuvenating. Although Old Quebec area is very attractive, the street where we are is rather quiet. Our prime location allows our visitors to explore on foot. Everything is around the corner. Thank you for the vote of confidence. We hope to have one day the privilege of welcoming you back for another relaxing visit. Mille mercis! Soa

10/10 Excellent

Lian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Stayed 2 nights in Jan 2024
Response from Soa - Client Services on 23 Jan,2024
Bonjour Lian! Thank you for staying with us. Our prime location within the remparts and top-notch hospitality are among the benefits to choose our historic hotel. Your satisfaction is our priority and we are happy to hear that we were exactly what you were looking for. Mille mercis! Soa

8/10 Good

Laurel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute stay
Great location. Friendly staff The only down side was the noise from workers(?) in the morning starting at 6am. There is no elevator which wasn’t an issue for us, but people should be aware.
Stayed 3 nights in Jan 2024
Response from Linda on 16 Jan,2024
Bonjour Laurel, I want to thank you for not only choosing to stay with us, but for your support and for taking the time to review your stay. We do not have any workers starting at 6 am, so I am going to have to do some research on this. The city can at times start early with street cleaning or snow removal, and I wonder if that is what you heard. My sincerest apologies that you were disturbed so early. Thank you for the heads up so that we can investigate. Indeed, we do not have an elevator, which is typical of the small hotels situated within the walls of the Old City. If istairs are an issue or challenge, just let us know and we will do our best to accommodate your needs or recommend a different room category. Wishing you all the best this New Year! Encore merci, Linda

10/10 Excellent

Thorne

Travelled with family
Wonderful location and really lovely staff!
Stayed 2 nights in Jan 2024
Response from Soa - Client Relations on 10 Jan,2024
Bonjour Thorne! Thank you for the vote of confidence. We're thrilled you enjoyed our wonderful location and friendly knowledgeable team! Did you know that 85% of guests who choose a hotel strategically located in Old Quebec report a more successful and fulfilling stay? Your choice to stay with us aligns with this trend, and we're honored to contribute to your memorable experience. We can't wait to welcome you back for more exploration and delightful moments. Mille mercis, Soa

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Soa, Client Relations on 31 Dec,2023
Bonjour Brooke! Thank you for the vote of confidence. We are thrilled to hear that the Manoir d'Auteuil is exactly what you were looking for in the heart of Old Quebec. We hope to have the privilege of hosting you again in the near future. It will be a pleasure to meet your children for when you plan your family trip to Quebec city. Mille mercis! Soa

10/10 Excellent

Karla, Ames

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff ! Having a good breakfast everyday was very convenient and pleasant. Easy to walk everywhere and out of the main shop zone. Quiet. Old building so consider first floor room. Room was small but comfy.
Stayed 7 nights in Dec 2023
Response from Soa, Client Relations on 25 Dec,2023
Bonjour Karla and Steve! Thank you for supporting our independent boutique hotel. We are happy you enjoyed the personal feel of our hospitality, along with our light European style breakfast in the lounge during your seven-night getaway. You are right, our prime location is also a great plus as you do not need to rent or use a car to explore the best of Quebec city. Everything is within walking distance from the hotel. The building dates in 1835 and we are proud to offer 35 rooms and suites unique in size and personality. Although our unique Chapel room being very cozy and our best entry-level accommodation with two twin beds, it is less spacious than our Deluxe King rooms. We do not have an elevator due to the strict historical codes, we kindly invite our guests to reach to us in advance for any floor preferences. Our dedicated team is always more than happy to comply where possible. Thank you again for your kind words. We hope to have one day the privilege of welcoming you back to the heart of Old Quebec. Mille mercis! Soa

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Soa, Client Relations on 25 Dec,2023
Bonjour Olga! Thank you for taking the time to support us with the vote of confidence. We take pride in being the best home away from home for our cherished guests. The whole team is thrilled you felt it in our hospitality service. We hope to have the privilege of hosting you again soon for another memorable stay. Mille mercis! Soa

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful room, great location
Stayed 3 nights in Dec 2023
Response from Soa, Client Relations on 25 Dec,2023
Bonjour Lisa! It was wonderful to have you at Manoir d'Auteuil. Thank you for choosing us. We are delighted that every single aspect of your stay was either wonderful, beautiful or great. We hope to have the opportunity of welcoming you back in the near future. Mille mercis! Soa

10/10 Excellent

Julia

Stayed 4 nights in Dec 2023
Response from Soa, Client Relations on 19 Dec,2023
Bonjour Julia! We enjoyed welcoming you to Manoir d'Auteuil and are thrilled your stay with us exceeded your expectations. We hope to see you again soon. Mille mercis! Soa

10/10 Excellent

KATHLEEN

Travelled with group
Stayed 2 nights in Dec 2023
Response from Soa, Client Relations on 13 Dec,2023
Bonjour Kathleen! Thank you for the vote of confidence, We are happy we exceeded every single one of your expectations. We hope to have one day the privilege of welcoming you back to Manoir d'Auteuil. Mille mercis, Soa - Client Relations

10/10 Excellent

Kevin, Brightwaters

Stayed 4 nights in Dec 2023
Response from Soa, Client Relations on 13 Dec,2023
Bonjour Kevin! Thank you for the 5 out of 5. We enjoyed having you stay with us. The team is especially thrilled to hear we are the best choice for an exceptional stay in the heart of Old Quebec. We would love to welcome you back anytime soon. Mille mercis! Soa

10/10 Excellent

Roger Christopher, Vienna

Stayed 3 nights in Dec 2023
Response from Soa, Client Relations on 31 Dec,2023
Bonjour Christopher! Thank you for taking the time to support our family run hotel. We are delighted to hear that every single aspect of your stay exceeded your expectations. We hope to have the opportunity of hosting you again soon! Sugar shacks are a springtime must in Quebec. Mille mercis! Soa

10/10 Excellent

Alana

Travelled with group
Liked: Amenities
This is an excellent bed and breakfast, with the most charming and friendly staff.
Stayed 3 nights in Dec 2023
Response from Soa, Client Relations on 11 Dec,2023
Bonjour Alana and Orrwell! Thank you for choosing us again for your visit in Old Quebec. We are so thankful to have you as loyal guests at Manoir d'Auteuil. Please do not hesitate to reach out to us should you have any preferences or special requests for your next getaway. Mille mercis! Soa

10/10 Excellent

J Neale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Soa, Client Relations on 11 Dec,2023
Bonjour! Thank you for taking the time to support us with your vote of confidence. We are happy to read we were the perfect choice for an exceptional stay in Old Quebec. We hope to have one day the privilege of welcoming you back. Mille mercis! Soa

10/10 Excellent

Phillip Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2023
Response from Soa, Client Relations on 5 Dec,2023
Bonjour Mark! Thank you for sharing your experience at Manoir d'Auteuil with the online community. We are happy we were an excellent choice for an unforgettable stay in Quebec city. We hope to have the pleasure of hosting you again soon. Mille mercis! Soa

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Soa, Client Relations on 5 Dec,2023
Bonjour Michael! Thank you for the vote of confidence. It makes our day to hear we were the perfect fit to your needs. We hope to have the privilege of welcoming you back soon. Mille mercis! Soa

10/10 Excellent

Amy, East Hampton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the old hotel with its beautiful painted designs on the walls and ceilings. The staff was very accommodating and made us feel very welcome
Stayed 2 nights in Dec 2023
Response from Soa, Client Relations on 5 Dec,2023
Bonjour Amy! Family travels are priceless and we thank you for spending yours with us. It brings us joy to hear that our dedicated team made you feel at home. It's a feeling we're very proud to pass on to our clients. You stayed in the Amyot Historic Suite. This gem offers guests the privacy of luxury hotels in Quebec City in a unique and beautiful setting. Named for the wealthy merchant who purchased the house as a wedding gift for his daughter, this suite is sumptuous. The ceilings are 11 feet high and decorated with a classic hand painted pochoir (stenciling). The art deco chandeliers and sconces have been lovingly restored. Thank you again for taking the time to share your exceptional stay at Manoir d'Auteuil with the online community. We hope to have one day the privilege of welcoming you back. Mille mercis! Soa

10/10 Excellent

Lise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Soa, Client Relations on 5 Dec,2023
Bonjour Lise! Thank you for supporting our historic boutique hotel. We are delighted to hear your stay with us was beyond amazing. We hope to have the pleasure of hosting you again soon. Mille mercis, Soa

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 5 nights. The staff were always friendly, ready to help and make this unique property the best choice to stay in Old Quebec City. Walking distance to everything from Plains of Abraham to the waterfront. The breakfast is a must have, home made croissants every day.
Stayed 6 nights in Nov 2023
Response from Soa - Client Relations on 29 Nov,2023
Bonjour Warren! Thank you for taking a moment to support our family run hotel with your kind review. We are thrilled to hear you enjoyed our petite European rooms on the top floor and our prime location. It indeed offers convenience to our visitors as all the attractions are within a walking distance from the hotel. As for breakfast, the croissants are freshly baked in the morning and you may have them in any of our light European style options. We eagerly look forward to listening to your new travel anecdotes when we have the privilege of seeing you again. Mille mercis! Soa - Client Relations

10/10 Excellent

GORD

Stayed 2 nights in Nov 2023
Response from Soa, Client Relations on 5 Dec,2023
Bonjour! Thank you for taking the time to support us with a 5 out of 5. We are happy to hear that every single aspect of your stay exceeded your expectations. We would love to see you again soon. Mille mercis! Soa

10/10 Excellent

Kristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay over the Remembrance Day long weekend. The staff were very helpful and friendly. Our suite was quite roomy with a soaker tub and shower upstairs. It was a wonderful retreat after a long day of shopping or exploring the old city. Highly recommend.
Stayed 3 nights in Nov 2023
Response from Soa - Client Relations on 14 Nov,2023
Bonjour Kristopher! We're thrilled to hear that your Remembrance Day weekend stay was enjoyable. Your feedback about the helpful and friendly staff is much appreciated. It's great to know that the Sewell Junior suite, complete with a roomy layout and a relaxing soaker tub and shower, provided a delightful retreat after your explorations and shopping in the old city. This gem of a suite is named for the family who built the house in 1835. The art deco iron stairway leading up to a beige marble loft bathroom definitely is a real eye-catcher. Your recommendation means a lot to us as a family run hotel. We hope to have the pleasure of hosting you again whenever your travels bring you back to the area. Mille mercis! Soa

10/10 Excellent

Louise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un magnifique endroit
Un endroit merveilleux et du personnel attentionné. J’ai été traitée comme une reine!
Stayed 3 nights in Nov 2023
Response from Linda on 11 Nov,2023
Merci beaucoup Louise d'avoir pris un moment pour nous encourager et d'avoir choisi de rester avec nous. Votre soutien compte pour toute l’équipe et nous sommes ravis d’avoir eu le privilège de vous servir. Nous espérons vous accueillir à nouveau un jour !

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! The staff is very friendly. The hotel is beautiful and clean. It is close to many dining options, shopping, and historic sites. We will absolutely stay here again.
Stayed 2 nights in Nov 2023
Response from Soa - Client Services on 6 Nov,2023
Bonjour Amy! Thank you for staying with us. We are delighted to hear your stay at Manoir d'Auteuil was great. The building dates in 1835 and is filled with history. We take pride in offering 35 rooms unique in size and personality. As for our dedicated team, we all genuinely love what we are doing. Our guest's satisfaction is our top priority and we are always eager to share recommendations of restaurants and activities as city residents. Thank you again for supporting our family run historic hotel. We are already excited to welcoming you back soon. Merci beaucoup, Soa

10/10 Excellent

Beth

Travelled with family
Liked: Staff & service, property conditions & facilities
Fabulous experience!
Stayed 2 nights in Nov 2023
Response from Soa - Client Services on 5 Nov,2023
Bonjour Beth! We already miss your bright smiles. Thank you for staying with us. We are thrilled to hear you enjoyed our unique deluxe king rooms on the garden level. Even more, now that you know the story behind them. They are among our favorites for the stone wall and wood beams. Thank you again for your support. We hope to have one day the privilege of welcoming you back. As you said, have a wonderful life!! Soa

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Soa - Client Services on 3 Nov,2023
Bonjour Jane! Thank you for the vote of confidence. We are thrilled to hear your stay with us was beyond amazing! We hope to have the opportunity of welcoming you back soon. Merci beaucoup! Soa

10/10 Excellent

Rose LYNN Marie Herbach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Soa - Client Services on 3 Nov,2023
Bonjour Rose Lynn Marie! We enjoyed having you stay with us. Thank you for supporting our independent boutique hotel with your amazing vote. We hope to have one day the privilege of welcoming you back. Merci beaucoup! Soa

8/10 Good

Judith

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Oct 22 to 28 4 rooms
Enjoying the Mansion . It was very comfy and Homey . Except for the heat. My room was so hot. The airconditioning would onky for for a short time. The bathroom floor was dirty and never got cleaned. You could see the dirt caked on. The cabinet had not been cleaned as there was suff in there. Also there needs to be light on the beautiful terrace that suffered from a bad smell from underneath. This was also quite pricey fir the time we booked.
Stayed 6 nights in Oct 2023
Response from Linda on 29 Oct,2023
Merci Judith.....and wow, we really dropped the ball on this. Based on your comments concerning the air conditioning, my guess is that the thermostat had been accidentally programmed with a timer setting, which would explain just why it would stop after a while. My sincerest apologies that we did not catch that during your stay.We will definitely look further into the smell you experienced from the terrasse outside. Perhaps there was some work being done in the area that caused this, but I will look into it further.As for missing items in your cupboard and for the dirt on your bathroom floor, this was a huge oversight on our housekeeping team's part, and my sincerest apologies. Once the room is cleaned, we have a separate team member who inspects the rooms, and clearly, both individuals missed these items. I am curious if you informed reception at the time you noticed these issues, so that we could have immediately sent a team member in to resolve this. I can assure you we will be meeting as a team to discuss this in an effort to prevent these oversights from happening again. Thank you for bringing this to our attention.Merci encore, and it was a pleasure having you with us. Your insights and comments are very important to us! Linda

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Soa - Client Services on 31 Oct,2023
Bonjour Valerie! Thank you for the vote of confidence. We are thrilled to see we exceeded every single one of your expectations. We would love to have the privilege of one day welcoming you back to Manoir d'Auteuil. Merci beaucoup! Soa

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Linda on 29 Oct,2023
Thank you Paul for your support and for choosing to stay with us. We are happy to know you were pleased with your stay. It was a pleasure having you with us. Merci encore, Linda

8/10 Good

Judith

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Linda on 29 Oct,2023
Thank you Judith for your support and choosing our historic petit hotel in Old Quebec. It was a pleasure welcoming you! Merci beaucoup, Linda

10/10 Excellent

Bradford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff welcoming and so warm and hospitable. Such a lovely motel. we felt so at home. Within walking distance of restaurants attractions and the river. Had a wonderful vacation.
Stayed 3 nights in Oct 2023
Response from Linda on 29 Oct,2023
Bonjour Bradford. On behalf of the team, we really want to thank you for your support and for choosing to stay with us. Our historic boutique hotel is indeed perfectly located for visiting the Old City. You had reserved one of our European rooms, situated on the top floor. These petit and charming rooms would have been the servant's quarters back in the day, as the building dates to 1835. Thank you again and we hope to have the privilege of one day welcoming you back. Merci beaucoup! Linda

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Soa, Client Services on 31 Oct,2023
Bonjour Jacob! Thank you for staying with us. We are delighted you enjoyed your stay at our historic boutique hotel and hope to have the privilege of welcoming you back in the near future. Merci beaucoup! Soa

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of this unique boutique hotel was accommodating and friendly. The property is beautiful with an old world charm. Excellent location within the Old City wall, easy walking distance to restaurants and site seeing.
Stayed 2 nights in Oct 2023
Response from Linda on 22 Oct,2023
Bonjour Robert. Thank you for taking a moment to review your stay at the Manoir d'Auteuil. The building dates to 1835 and originally served as the first Sheriff of Quebec's home. We have indeed tried to preserve the Old World charm of the property as well as the art deco elements you see throughout the former residence. It was a pleasure welcoming you to stay with us and we hope to have the privilege of one day welcoming you back! Merci beaucoup, Linda

8/10 Good

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely helpful and friendly
Stayed 1 night in Oct 2023
Response from Soa - Client Services on 22 Oct,2023
Bonjour Brad! Thank you for taking the time to mention the quality of hospitality you experienced at Manoir d'Auteuil. As people actually living in the area, we find it vital to share insights with our cherished guests and recommend them places for local produces. We hope to have the privilege of welcoming you back for another enjoyable stay. Merci beaucoup! Soa

10/10 Excellent

Tim or Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Oct 2023
Response from Soa - Client Services on 22 Oct,2023
Bonjour Tim and Debra! It's been a pleasure to welcome you back to Manoir d'Auteuil. We're thrilled to be your address for a dream vacation in the heart of Old Quebec. Enjoy the winter season at Hiverhill. Merci beaucoup pour votre soutien! Soa