“Review of Holiday Inn”

I was so pleased that the staff from the front desk to the waitress at the breakfast buffet were so hospitable, friendly and pleasant, and they all knew what they were doing--didn't have to wait around for information. The room was very clean and comfortable, and we didn't have to ask for anything. Our only disappointment was that the breakfast buffet was not that good--probably would have been if there had been enough food. We sort of had to scrape the bottom on the serving dishes for the last of the gravy and scrambled eggs, and the biscuits were cold. This was before 10:00 and I was told breakfast was served from 7:00 to 11:00--we didn't see anyone come to replenish. The coffee was excellent, however as was our waitress.

“Hotel was great”

The people at the front desk were very nice and helpful. They even printed out map quest for me to find my way around the city

“Richard”

It was very quiet. I saw a couple of review that says the wall is thin and could hear neighbor's TV sound. But I didn't experience that. Poeple in the restaurant were nice to us, especially to my kids. I liked this hotel.

“Decent hotel”

The front desk needs to take some classes on customer service & hospitality. A smile would be nice. The overall hotel was just fine & I would not let the front desk lady turn me away from any future stays.

“Nice Hotel”

Overall, the hotel was great. Our room and bed, in room amenities were excellent. The buffet breakfast was very good. Coffee was great at the buffet. Down Side: At 6:15 AM the coffee urn in the lobby was empty (decaf was stone cold) and front desk told me I'd have to wait until the kitchen staff came on in 15 minutes. We left at 7:00 and there was still no coffee. The card reader at back door was not working properly. You could swipe, fast, slow, etc. but it took about 30 swipes before it would unlock the door. The cigarette butt can was right under the card reader and smelled very offensive. More so because of the time it took to open the door with the card reader! So I give the room and buffet breakfast an A+ the other stuff - D-

“Reasonably Priced Hotel In Raleigh”

This a well kept hotel. If your reservation does not include the breakfast buffet, I would pass on the buffet. Waffle House and Perkins are across the street, nearby. The free WiFi was irritating because of the variable connectivity.

“Personal Experience”

Stayed @ hotel while in town visiting family. Location was good for my purposes. Had several issues with stay: locked out of room due to door lock mechanism breaking (had to change rooms). Then awakened at 6a with someone trying to get into room (found out later night staff only changed on reservation on paper and not in the system so staff did not know someone was in the room). Never really received a warm apology from desk staff. Overall did not have a horrible experience. Did not have issue sleeping from the first night on (which rarely happens to me while traveling).

“Pretty good, will stay again.”

Clean hotel, friendly staff, comfortable beds & room. Nice value. I enjoy having, at least a tiny microwave & frig in room, but didn't have with this hotel. No complimentary breakfast, for some reason I was expecting at least a continental breakfast. Ok, would stay there again.

“Wouldn't have been my first choice”

Got this hotel room through Expedia unpublished rates and it's actually outside the belt line which I was hoping to avoid, (the map expedia give shows that the hotel is either in downtown Raleigh or a tiny section outside the beltline so of course that's where the hotel is) so this would not have been my first choice in location. The hotel is on a big busy road and I felt very unsafe getting there from the other side of the freeway, this location actually tarnished my trip to Raleigh unfortunately. I had evening plans but once I got to the hotel, wanted to avoid getting back on that road til I checked out so stayed in the hotel instead. The room: One of the beds felt like there was something else in it (i felt itchy in it) and I saw one tiny (dead) bug on peeling back the covers, though whether that was from the bed or had come in from the outside somehow I don't know. I swapped beds and the other one was fine. Staff were friendly and dinner and breakfast good, ample parking behind and in front of hotel, and the rate I paid was reasonable.

“ALL THE THINGS THAT CAN GO WRONG!”

Water was off at the hotel, we were not told at check in. Black stuff came out oaa water sourses. The did not work properly, never turned off and loud! Make-uo dried on the sides of the sink, plaster and paint on the tub and faucet. Breakfeast was cold, ran out off coffee. The next day no heat in the lobby or it seemed most of the hotel had no heat. We were charged wrong but the computer system was down and the credit will be issued latter.Almost unbeleivable!