Iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Select Suites Durham University

2.5 out of 5

Reviews

5.6
Rating 10 - Excellent. 77 out of 427 reviews" "
Rating 8 - Good. 69 out of 427 reviews" "
Rating 6 - Okay. 67 out of 427 reviews" "
Rating 4 - Poor. 78 out of 427 reviews" "
Rating 2 - Terrible. 136 out of 427 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nick

Travelled with family
Disliked: Property conditions & facilities, room comfort
Bugs everywhere smelled like smoke. Nasty and run down. Left after 15 minutes. Worst experience ever.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 8 Nov,2023
Dear Nick, Thank you for reviewing your recent visit; we value your comments. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Moreover, we are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing your concern to our attention so we can address it immediately. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Clean basic accomodations at a good rste. Staff was great.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 8 Oct,2023
Dear Elizabeth, We're delighted you enjoyed your stay with us and found our accommodations clean and comfortable. Our team takes pride in providing excellent service to our guests. Thank you for choosing us, and we hope to welcome you back for another pleasant stay in the future!Sincerely,Hotel Management

4/10 Poor

Charles M.

Travelled with partner
Good neighborhood. Sticky & wet room, walls, floor, bed. No real personnel, breakfast not offered as advertised, no help with TV remote that was not what screen described. Will never stay in one of this chain’s places. Was quiet but really one of worst places we’ve ever stayed as world travelers in our 80’s.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 2 Oct,2023
Dear Charles, Thank you for staying with us. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our team to ensure necessary changes are made to solve these problems. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Safe travels!Sincerely,Hotel Management

2/10 Terrible

India

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Horrible experience
I was highly upset. I sat on my bed and started itching really bad. I pulled back the covers, and my blanket was covered in dog hair. I’m allergic to pet dander, so I have to end up giving myself a shot. I go to the office to let them know, and the female staff is sitting down in the lobby with two of the hotel guests getting her hair done, cursing and being loud. Staff never acknowledged me standing there. The hotel guest the staff was sitting with, asked “ Do you need something.” I reply yes the person that works here. Staff gets up comes behind the desk. I tell her about my blankets being covered in dog hair, and I was having an allergic reaction. She says “ So what you want me to do?” “ Do you want to check out or something?” This was the worst experiences I’ve ever had in my life. Staff is ghetto, rude, and disrespectful. I will never return to this location. Dog hair was on my shirt.
Stayed 1 night in Jul 2023
Response from Hotel Management on 27 Jul,2023
Dear Guest, Please accept our apologies for anything other than a completely satisfying stay. We work hard to provide the best and cleanest suite for all our guests, which involves deep cleaning our rooms after our 4-legged guests' stay so the suites will be allergen-free and fresh smelling for our guests. However, our team must have overlooked this, and we will revisit our deep cleaning program to see where we can improve so future guests are not similarly impacted. Moreover, we are sorry that our team was not as responsive as they should have been in addressing your concerns. We assure you that what you experienced is unacceptable by our standards, and we hope you will give us another chance to restore your faith in us.Sincerely,Hotel Management

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful. Don't stay here.
We were supposed to have a suite. They said their suites weren't available and the system shouldn't have let us book it. They comped us a room next door to each other. That's where the good part ends. The key to one of the rooms would stop working and we'd have to go back to the front desk which wasn't open past 8 to get it registered again. It took ten minutes for someone to come to the door after going through a phone tree. There were bugs in the sink and bathtub. The stove was ancient and dirty. The stove of the fridge was filthy. Missing a lampshade on the floor lamp. Both exit doors were missing door sweeps so you could see straight outside! We ended up putting a towel down to try to keep more bugs from getting inside.
Stayed 1 night in Jul 2023
Response from Hotel Management on 25 Jul,2023
Dear Jennifer, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

2/10 Terrible

Nicholas

Disliked: Staff & service
Stayed 3 nights in Jul 2023

4/10 Poor

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty. A lot of broken stuff (toilet paper holder, paper towel holder)
Stayed 1 night in Jul 2023
Response from Hotel Management on 21 Jul,2023
Dear Steven, Thank you for staying with us and sharing your review. We are sorry that your experience did not meet our high standards of providing clean, comfortable, and well-maintained suites. We have taken note of your feedback and will use it to improve our services. We hope you will give us another chance to provide you with the flawless stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
Dirty room, dirty propeerty.
Stayed 1 night in Jul 2023
Response from Hotel Management on 7 Jul,2023
Dear Robert, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to cleanliness very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you once more for your feedback, and we wish you all the best with your travels.Sincerely,Hotel Management

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

JAMES

Stayed 3 nights in May 2023

2/10 Terrible

Patricia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Checked in, climbed stairs rolling luggage over cigarettes butts and dirty sidewalks, got in room that smelled awful.. Went back to office. They gave me an immediate refund. I will NOT try another Extended Stay
Stayed 3 nights in Apr 2023
Response from Hotel Management on 4 May,2023
Dear Patricia, Thank you for reviewing your time with us. Providing a spotless accommodation is always our priority, and our housekeeping team works hard to achieve this. However, we are sorry this was overlooked during your visit to our hotel. We have passed your remarks to the staff to correct them as soon as possible. We hope this unfortunate situation will not prevent you from staying with us in the future and that you will give us another opportunity to provide you with the hospitality for which we are known.Sincerely,Hotel Management

6/10 Okay

Jian

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
nice location, but poorly managed (dirty inside and stairways), airconditioner not function properly (no heat).
Stayed 1 night in Apr 2023
Response from Hotel Management on 2 May,2023
Dear Jian, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location to be convenient. However, we're sorry to hear that cleanliness and air conditioning issues marred your experience. We take these matters seriously and would appreciate the opportunity to investigate and address them immediately. Please don't hesitate to reach out to us so that we can better understand the specific issues you encountered and work to make improvements. We hope to welcome you back and provide a better experience.Sincerely, Hotel Management

2/10 Terrible

Venkat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Douglas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Many cockroaches!
Original room not made up. Cockroaches in dresser drawers. Replacement room ok, but bulbs missing in lamps, hard to adjust heat/cooling. Dangerous shower with slippery floor, no grab bar. Staff courteous and helpful. Have stayed here many times, but probably not again.
Stayed 3 nights in Apr 2023
Response from Hotel Management on 19 Apr,2023
Dear Douglas, Please accept our sincere apologies for not meeting the high standards you have come to expect from us. Although our pest control provider services our property on a routine basis, we will inspect the room you occupied for any lacking aspects and prevent future occurrences. Further, we aim to provide clean and well-maintained accommodation for our guests; therefore, we will address this with our team to ensure such matters do not affect future guests. We hope you will consider giving us a chance to host you again and give you the exceptional hospitality you deserve.Sincerely,Hotel Management

2/10 Terrible

Luis

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This hotel has roaches and was very run down. We were moved from one room to another and the second room has roaches as well. We didn’t realize until it was midnight after returning to our room. I didn’t request a second change of room since my mother (senior citizen) was already fatigued The rooms were dirty and in poor condition. Peeling paint, smelled stale. Old dingy carpet. I would like at least half my money back for hotel stay. I would never recommend this hotel to anyone.
Stayed 3 nights in Apr 2023
Response from Hotel Management on 13 Apr,2023
Dear Luis, We were sorry to read about your visit and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. However, we are genuinely sorry for failing in your case and regret tarnishing your experience with us. Thank you for bringing this to our attention; remedial steps within our associates are underway to ensure this does not happen again. Further, please feel free to reach out to us directly at the hotel so we can review your charges. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Jamie

Stayed 2 nights in Apr 2023

4/10 Poor

Chante'

Travelled with family, Business traveller
I booked a 1 bed room suite. When we arrived I was told they haven’t had suites available all day, and that only 2 queen beds were available. We get the key, get to the room and the key doesn’t work. We go back to the lobby get another key, it doesn’t work. The desk clerk comes to the room to use her key it doesn’t work. She asked us to come to the lobby, we wait 15 minutes. She comes back and says she has a Deluxe King room. No extra blanket or pillows in the room.
Stayed 1 night in Mar 2023
Response from Hotel Management on 20 Mar,2023
Dear Chante', Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is important to us and will be addressed to ensure future guests have no such issues. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Strange people hanging around the lobby when checking in, sheets smelled of smoke, strange smell in the room in general, hair in bathroom from previous guests, something splashed on back of bathroon door, cigarette butts outside of doors. It was a quiet stay and front desk lady was nice. Check in was fast (we arrived around 9 pm).
Stayed 1 night in Feb 2023
Response from Hotel Management on 27 Feb,2023
Dear Jennifer, Thank you for reviewing your recent stay with us. Although we were pleased to read that you enjoyed your overall visit, we were sorry we did not meet your expectations. We will share your feedback with our concerned team to address this immediately. It was a pleasure hosting your visit, and we hope to welcome you back soon.Sincerely,Hotel Management

4/10 Poor

gary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice. The property is in pretty bad shape and needs a complete rehab. The first room smelled like smoke. We got moved to a second room which still smelled a little like smoke. Couldn't get the tv's to work, floor was very dirty, room was worn out.
Stayed 1 night in Nov 2022

4/10 Poor

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You need to do better
We got there and there was no soap, shampoo, towels or remote in the room, light switch didn’t work and 1/2 the light bulbs were out on them. Glad I was just there to sleep because if I was staying it would have made the stay horrible.
Stayed 1 night in Nov 2022

2/10 Terrible

Leslie

Stayed 3 nights in Nov 2022

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a weekend while up to a sporting event. Room was very clean and he area was nice with alot around us. Would stay. Again for sure
Stayed 2 nights in Oct 2022
Response from Hotel Management on 21 Oct,2022
Dear Ryan, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room and the location. We want your stay with us to feel at home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management

2/10 Terrible

Brenda

Travelled with family
Stayed 1 night in Oct 2022

2/10 Terrible

Brenda

Travelled with family
Don’t trust reservations! They don’t matter
From the moment check in started, it was a disaster. Our family traveled from 3 different cities and had very specific needs, hence the reason we chose Extended Stay and booked 10 days prior to our arrival. Check in was at 3:00, and we were there at 3:15. Almost immediately I was told they had over booked and didn’t think they could accommodate us. What???? We had booked and PREPAID for our rooms, king room and a double queen studio (to accommodate 3 grown men NOT wanting to share a bed). Our king size room was absolutely out of the question but they could give us a tiny single queen room. The associate was trying to be accommodating as this obviously wasn’t her fault. I was made to believe they had found a 2 queen studio but when we get to the room, it’s not a studio. 3 adult men, 2 beds. To put icing on the cake, the toilet did NOT work. I’ve stayed at several beautiful Extended Stay properties. This location is in need of much TLC, employees that seem to be concerned about the distress of this whole fiasco. Claudette was the only one who appeared to care enough to help. Will I fight for a refund???? Absolutely.
Stayed 1 night in Oct 2022
Response from Hotel Management on 17 Oct,2022
Dear Brenda, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management

8/10 Good

lisa, monroe

Stayed 1 night in Oct 2022

2/10 Terrible

Patrick

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing good. This place is low income/section 8 hotel. I don'tind kids, but when they run wild knocking on your door and running off while their parents are getting high in their vehicles. Something is wrong
Stayed 2 nights in Sep 2022
Response from Hotel Management on 27 Sept,2022
Dear Patrick, thank you for taking the time to comment on your stay. We regret that your stay was less than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

2/10 Terrible

Sami

Disliked: Cleanliness, amenities, property conditions & facilities
nasty place
Stayed 2 nights in Sep 2022
Response from Hotel Management on 8 Sept,2022
Dear Sami, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

8/10 Good

APRIL

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K
Stayed 1 night in Jul 2022

4/10 Poor

Bryan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Nathaniel, Yorba Linda

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
We picked this because it was convenient to Duke and had two queen beds. Being close to a CVS and shopping center is a big plus. When we checked in late night, we could not find the front manager for 30 minutes! And when the new one came in, she told us they did not have a room for us, even though we had a confirmed reservation. Anyway, she found a room somehow, and we had a total of a 50 mins of wait time 3:00 am with my wife and an autistic child waiting in the car!
Stayed 2 nights in May 2022
Response from GM on 14 May,2022
Dear Nathanial, I am sorry you had such a hard time arriving to our property. We were very overbooked that night. I am pleased our staff was able to get you in. We are working hard to get better when special events occur.

10/10 Excellent

Christopher

Stayed 5 nights in Apr 2022

2/10 Terrible

Alexis

Business traveller
Stayed 7 nights in Mar 2022
Response from GM on 14 May,2022
Thank you for your feedback. It is very important.

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Filthy
Room was filthy, carpet was sticky and there was no cold water in bathroom sink.
Stayed 1 night in Mar 2022
Response from Hotel Management on 1 Apr,2022
Brain, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.  We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems.  We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.   Sincerely, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
So far everything is going well just don’t like the rude neighbors.
Stayed 1 night in Mar 2022
Response from GM on 14 May,2022
Thank you for your feedback.

2/10 Terrible

Naresh

Stayed 1 night in Mar 2022

10/10 Excellent

Alissa

Stayed 1 night in Mar 2022
Response from HP on 14 May,2022
Thank you for your feedback. Compliments are cool!

2/10 Terrible

Auntais

Stayed 3 nights in Mar 2022

8/10 Good

Anthony

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Ebett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs
Stayed 2 nights in Mar 2022
Response from GM on 7 Mar,2022
Thank you so much for noticing. HP

2/10 Terrible

Ashley

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly place was dirty
Stayed 3 nights in Feb 2022
Response from Hotel Management  on 28 Feb,2022
Ashley, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

10/10 Excellent

David, Whitby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and affordable
Stayed 3 nights in Jan 2022
Response from GM on 28 Feb,2022
Thank you Mr. David.

4/10 Poor

Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I wasnt happy staying there i was to tiredv
Checking in was great the rm didnt have no tv remote trash under the bed the top cover had brown spots
Stayed 1 night in Dec 2021
Response from Hotel Management on 13 Dec,2021
Thank you for choosing to stay with us. Please accept our apologies for the cleanliness issues you encountered and also for your disappointment with no tv remote in your room. We have shared your concerns with our housekeeping team to reiterate the importance of our daily checklist so that this does not happen again. We hope to have another opportunity to make your next stay an enjoyable one. Sincerely, Hotel Management

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Never again...
Electrical issues with bedside lamp, TV no signal, no trash can, but worst of all it reeked of cigarettes...
Stayed 1 night in Oct 2021
Response from Hotel Management   on 19 Oct,2021
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management

2/10 Terrible

James

Disliked: Staff & service
Neglected
Did not get there because of poor directions. Called and man who answered the phone said he was not familiar with the area, that he would get someone else to call us back, but to no avail. Called back a second time, spoke with a lady who said she was not at that location but would have someone call us back, which never happened. We ended up sleeping in our car in the parking lot @ the Durham VA Center! Will not ever try to stay there again. Maybe they should use our prepaid money to hire desk people who know their job!
Stayed 1 night in Oct 2021
Response from Hotel Management  on 19 Oct,2021
James, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

2/10 Terrible

Warren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Literally walked in and walked Out. I would not recommend anyone stay there.The room was horrible
Stayed 1 night in Oct 2021
Response from Hotel Management on 13 Oct,2021
Warren, thank you for taking the time to evaluate our hotel. We apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management

6/10 Okay

Raphel Tedarris

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not clean and a lot of guests were smoking in the rooms.
Stayed 1 night in Oct 2021
Response from Hotel Management on 12 Oct,2021
Raphel, thank you for taking the time to review your stay with us. We are glad you had a pleasant stay overall. However, we regret not meeting some of your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Outdated, but clean and comfy and economical
Stayed 1 night in Oct 2021
Response from Hotel Management on 6 Oct,2021
Jan, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our comfortable accommodations. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management

2/10 Terrible

Sherrill

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very shabby on the inside. The television remote didn't work. The smoke detector was missing. The front office desk was not available from the phone when I tried to complain because the phone only has a busy signal. I tried to get an extra towel by going in person to the desk but after waiting more than 10 minutes, no one came to the desk.
Stayed 2 nights in Oct 2021
Response from Hotel Management on 12 Oct,2021
Sherrill, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy at all with this hotel. We checked in around 8:30 that evening and second guessed myself as soon as we drove up. People hanging out in parking lot drinking alcohol. Bags of trash sitting outside of doors from the cleaning crew. I checked in then went to our room. Floors still had crumbs all over, stains on dust ruffle of bed, stains on carpet, bugs, room reeked of cigarette smoke, stains on walls and disgusting shower. My teenage son was even apprehensive to sleep here. After a discussion with my husband we decided to not stay and drive the two hours home instead. I just knew I would not be able to sleep there.
Stayed 1 night in Oct 2021
Response from Hotel Management on 4 Oct,2021
Thank you for your review. We are sorry for the discomfort you had due to other guests on the property. Kindly know, safety and security of our guests are always our utmost priority. We also apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management