Exterior

Reviews of Homewood Suites Reno

3 out of 5
Homewood Suites Reno
5450 Kietzke Lane, Reno, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 281 out of 442 reviews" "
Rating 8 - Good. 100 out of 442 reviews" "
Rating 6 - Okay. 36 out of 442 reviews" "
Rating 4 - Poor. 12 out of 442 reviews" "
Rating 2 - Terrible. 13 out of 442 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bernalyn

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of my favorite hotel and will always stay in homewood wherever I’m away from home. Beautiful room and it has pretty much everything that you need, it feels like home. The breakfast is also amazing
Stayed 1 night in Feb 2024
Response from Leonardo Ch. on 28 Feb,2024
Dear Bernalyn. Thank you for your heartfelt review! We're honored to be one of your favorite hotels, and we truly appreciate your loyalty to Homewood Suites wherever you go. It's delightful to hear that our rooms make you feel at home with all the amenities you need. We're glad you enjoyed the amazing breakfast as well. Looking forward to welcoming you back on your next journey away from home!

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great beds, great breakfast and great staff
Stayed 3 nights in Feb 2024
Response from Leonardo Ch. on 28 Feb,2024
Dear William. Thank you for taking the time to share your positive feedback about your stay at Homewood Suites Reno! We're delighted to hear that you enjoyed our great beds, breakfast, and the service provided by our staff. Your compliments are truly appreciated, and it's wonderful to know that we met your expectations in these key areas. We look forward to hosting you again on your next visit to Reno.

10/10 Excellent

Marco

Stayed 1 night in Jan 2024
Response from Leonardo Ch. on 28 Feb,2024
Dear Marco. Thank you for taking the time to rate your experience at Homewood Suites Reno with 5/5 stars! We appreciate your positive feedback. If there's anything specific that stood out to you during your stay or any suggestions you have for making future visits even better, please feel free to share. We look forward to welcoming you back on your next visit to Reno.

10/10 Excellent

Sandy

Stayed 1 night in Dec 2023
Response from Leonardo Ch. on 28 Feb,2024
Dear Sandy. Thank you for giving us a perfect 5/5 stars at Homewood Suites Reno! We're thrilled to see that you had a fantastic experience. If there are specific aspects you enjoyed or any suggestions you have for making future stays even better, we'd love to hear more. We look forward to welcoming you back on your next visit to Reno.

6/10 Okay

Ming, Tucson

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel staff was very nice, while the property condition seemed to be reasonable, there was no hot water in the room, we ran 10 minutes shower, the water temperature was still mild.
Stayed 1 night in Dec 2023
Response from Leonardo Ch. on 10 Jan,2024
Dear Ming. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with the hot water in your room. Your comments are crucial in helping us identify areas for improvement, and we appreciate your candor. Thank you for bringing this matter to our attention, and we appreciate your understanding.

10/10 Excellent

Candace, Elk Grove

Stayed 1 night in Dec 2023
Response from Leonardo Ch. on 10 Jan,2024
Dear Candace. Thank you for taking the time to leave a fantastic 5/5 stars review for Homewood Suites Reno! We are thrilled to hear that you had such a positive experience during your stay with us.

10/10 Excellent

Bryson

Stayed 1 night in Nov 2023

10/10 Excellent

Hak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Nov 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Nov 2023

6/10 Okay

Jay

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 17 Oct,2023
Jay,Thank you for taking the time to leave a review. We are sorry for any inconvenience you may have faced while at our hotel.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room and property is very clean and modern, nice breakfast, wonderful warm pool and jacuzzi with clean towels and water bottles, fitness room is nice, spacious room, windows that open. We had to leave earlier than expected and staff were so sweet about it and didn’t charge us. Will definitely stay another time. Nice, quiet area, close to downtown, no busy casinos around.
Stayed 2 nights in Oct 2023
Response from Mary Kathryn on 17 Oct,2023
Olga,We appreciate you! And we appreciate the kind words!Thank you for choosing to stay with us here at Homewood Suites Reno! I am so glad that you were able to enjoy our nice breakfast, warm pool, and spacious guestrooms. We are already looking forward to your future return- take care!!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean, breakfast was well stocked. Easy location.
Stayed 1 night in Sep 2023
Response from Mary Kathryn on 18 Sept,2023
Jason,I am thrilled to see that you enjoyed our convenient location and our delicious breakfast! Thank you for staying with us here at Homewood Suites Reno. We really appreciate the review!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mary Kathryn on 12 Sept,2023
Kevin, Homewood Suites Reno thanks you for staying with us and for leaving a review! Take care!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was amazing from the friendly front desk staff at check in, the maid staff making sure our room had everything we needed to the breakfast staff checking in/chatting with us every morning. The room was spacious and clean. The hotel definitely made our list of places to stay again when in Reno.
Stayed 2 nights in Jul 2023
Response from Leonardo Ch. on 24 Aug,2023
Dear Margaret. Thank you for sharing your wonderful experience at Homewood Suites Reno. We truly appreciate your feedback and are thrilled to hear that you had such a positive stay with us. Thank you for choosing Homewood Suites Reno, and we look forward to welcoming you back during your future visits to the area.

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Leonardo Ch. on 24 Aug,2023
Dear Cecile. Thank you so much for taking the time to share your perfect 10/10 review of your recent stay at Homewood Suites Reno! We are absolutely thrilled to receive such high praise from you.

10/10 Excellent

Wendy

Stayed 2 nights in Jun 2023
Response from Leonardo Ch. on 24 Aug,2023
Dear Wendy. Thank you so much for sharing your fantastic 10/10 review of your recent stay at Homewood Suites Reno! We are absolutely thrilled to hear about your perfect experience with us.

8/10 Good

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Leonardo Ch. on 24 Aug,2023
Dear Kyle. Thank you for taking the time to share your feedback about your recent stay at Homewood Suites Reno. We appreciate your insights and are glad to hear about your positive experience. Your feedback is invaluable as we continuously work to enhance our guest experience. If there are specific areas where you think we could have done better, please feel free to share.

10/10 Excellent

Jeanette

Stayed 1 night in Jul 2023
Response from Leonardo Ch. on 24 Aug,2023
Dear Jeanette. Thank you so much for sharing your wonderful 5/5 review of your recent stay at Homewood Suites Reno! We are absolutely delighted to receive such positive feedback from you.

6/10 Okay

Ivy

We like the quiet indoor pool that is open until midnight and easy parking. There is plenty of parking and the surrounding area is quiet. Their complimentary breakfast can be improved and so as the service of the staff. We stayed on the 3rd floor and were woken up at 6 am by the loud noises coming from the 4th floor which seemed like they were already cleaning the room.
Stayed 2 nights in Jul 2023
Response from Tammy on 10 Jul,2023
Thank you for your feedback. I am sorry to hear that you were hearing noise from above. At 6am, I can assure you it was not our housekeeping team. Moving forward, if you have a noise complaint, please call the front desk so they can follow up.

10/10 Excellent

Fenjun

Liked: Cleanliness, staff & service, property conditions & facilities
Family road trip, stay there on July 4th night. Room is clean and spacious, breakfast is great but close at 9 am is quite tight to us. Overall the staff are friendly and very helpful during our stay. There is one incident. The gentleman in front desk on 7/6 morning shift was ver rude and inpatient. My daughter left her plush pillow under the blanket and found out the night 7/5 that we were 200 miles away from there. It’s an old plush pillow for kid with her since she’s a baby. She cried sadly. I called hotel on 7/5 10 pm. The lady was very friendly but she cannot found the plush at lost and found. She suggested me to call in on next morning. Unfortunately on 7/6 morning when I called in, the gentleman was very rude and educated me should not leave things behind. He even did not want to understand what we lost and he said he cannot help me if keep him on the phone. After 2 hours I called back, he just said he checked through there is nothing they can find and hang up on me. In the afternoon, I just want to make my effort again and luckily, this time the lady is very nice, hold my call first and check lost and found, nothing found. She took my name, room number, phone number. After 10 minutes, she called me and told me they found the pink/purple plush in the laundry. She told me to email them a shipping label so they will pack and ship out ASAP. The plush got shipped out on 7/7 morning and currently out of delivery. My kid will be so happy to see it back tonight. Thanks.
Stayed 1 night in Jul 2023
Response from Mary Kathryn on 1 Sept,2023
Fenjun,Thank you so much for taking the time to provide feedback on your stay. I am sorry to hear that it took longer than expected to get the results that you wanted; I apologize for any inconvenience! However, I am so glad that we were able to return the plush pillow! Take care!

10/10 Excellent

James A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Tammy on 10 Jul,2023
Thank you for being with us.

10/10 Excellent

Sally

Stayed 1 night in Jun 2023
Response from Leonardo Ch. on 23 Jun,2023
Dear Sally. Thank you for your excellent 10/10 rating! We greatly appreciate your feedback and are delighted to hear that you had a wonderful experience at Homewood Suites Reno. Your satisfaction is important to us, and we're glad that we met or exceeded your expectations. Thank you for choosing Homewood Suites, and we hope to have the pleasure of hosting you again in the future.

8/10 Good

Autumn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just okay
The hotel is okay but kind of run down for a Homewood Suites. Hot tub was out of order. Room was clean but had black scuff marks all over the walls. Breakfast was acceptable except for the apple juice that had gone bad. Also, the hotel could be better about not having styrofoam cups for the cups and plates.
Stayed 1 night in Jun 2023
Response from Leonardo Ch. on 23 Jun,2023
Dear Autumn. We're sorry to hear that you found the hotel to be somewhat run down. We continuously strive to maintain our property in top condition, and we apologize if we fell short of your expectations in this regard. Your comments regarding the hot tub being out of order and the scuff marks on the walls have been duly noted, and we will address these issues promptly to ensure a better experience for our guests. We hope you will consider giving us another chance to provide you with the excellent stay that you deserve.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, amenities, cleanliness, parking, and staff. The noise from the highway/interstate was mildly disruptive at night, but I was OK with that due to the great location.
Stayed 3 nights in May 2023
Response from Homewood Suites Reno on 5 Jun,2023
Dear Lance,Thank you for your review of Homewood Suites Reno. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Reno area!

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience
Stayed 1 night in May 2023
Response from Tammy on 9 May,2023
Thank you for staying with us Fatima. I am so glad that you had a great time with us. We hope to see you again.

2/10 Terrible

Diego

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service
Stayed 2 nights in May 2023
Response from Tammy on 9 May,2023
I am terribly sorry to hear that your time with us was disappointing. If you would like to share more of your experience with me (Tammy - General Manager), please feel free to call the hotel. I hope to hear from you soon.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Leonardo Ch. on 2 May,2023
Dear Kevin. We appreciate you staying with us at Homewood Suites Reno and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Disappointing stay
Smoke detector goes off with the steam from the bathroom shower which triggers a room alarm? When I called the front desk to discuss it, they said that it happens all the time and their answer was to open a window while I am taking a shower. Huh?
Stayed 1 night in Apr 2023
Response from Leonardo Ch. on 2 May,2023
Dear Guest. Providing the highest level of hospitality is our number one priority. We sincerely apologize for falling short of not only your expectations, but our own expectations as well. As a teachable moment, we have shared your feedback with our team to ensure future guest interactions are different. Please accept our apologies.

10/10 Excellent

Eric

Stayed 2 nights in Apr 2023
Response from Leonardo Ch. on 17 Apr,2023
Dear Eric. Thank you for your 10 stars rate of Homewood Suites Reno. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Reno area!

10/10 Excellent

Jefferson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank for good and nice serviced
Stayed 2 nights in Apr 2023
Response from Leonardo Ch. on 17 Apr,2023
Dear Jefferson. You're welcome! We are glad to hear that you enjoyed our services and had a pleasant experience during your stay with us. Thank you for taking the time to leave your feedback. We appreciate your kind words and hope to have the opportunity to welcome you back at Homewood Suites Reno.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very family friendly and clean hotel!
Stayed 2 nights in Apr 2023
Response from Leonardo Ch. on 17 Apr,2023
Dear Christopher. Thank you for taking the time to write such a positive review of our hotel! We are delighted to hear that you found our hotel to be family-friendly and clean. We take great pride in maintaining high standards of cleanliness and providing a welcoming atmosphere for families. We look forward to your return to Homewood Suites Reno.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good for family with kids
The room fit our needs for one night. We had the bedroom and our kids slept on the pullout couch in the living room. Very clean except for the crumbs under the couch cushions. We weren’t able to set the temperature below 72 degrees so it was way too hot to sleep at night. Beside that, the room was comfortable.
Stayed 1 night in Apr 2023
Response from Leonardo Ch. on 17 Apr,2023
Dear Lynn. We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Homewood Suites Reno, thank you! We look forward to your return and travel safe.

10/10 Excellent

Alejandro

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a quiet area and still close to stores and restaurants. The room was clean and spacious, and staff was excellent!
Stayed 1 night in Mar 2023
Response from Leonardo Ch. on 17 Apr,2023
Dear Alejandro. Thank you for your fantastic review! We are delighted to hear that you enjoyed your stay with us and that our location, cleanliness, and staff met your expectations. It's great to know that you found our hotel to be in a quiet area while still being conveniently located near stores and restaurants. We look forward to your return to Homewood Suites Reno.

10/10 Excellent

Bailee

Stayed 1 night in Mar 2023
Response from Leonardo Ch. on 17 Apr,2023
Dear Bailee. We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire Homewood Suites Reno team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next you are Reno.

10/10 Excellent

Shishir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a great stay. Staff was very helpful and breakfast was nice. Hotel was clean and comfortable.
Stayed 1 night in Feb 2023
Response from Leonardo Ch. on 3 Mar,2023
Dear Guest. Thank you for sharing your experience at our hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at Homewood Suites Reno, and we hope you choose to stay with us again whenever your travel needs bring you back to Reno.

8/10 Good

Dione

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Leonardo Ch. on 17 Apr,2023
Dear Dione. We appreciate you staying with us and sharing your experience. On behalf of my entire team, thank you! We take a lot of pride in what we do, and it brings us joy to hear that you enjoyed your stay. We look forward to your return to Homewood Suites Reno.

8/10 Good

Heven

Travelled with group
Liked: Staff & service, property conditions & facilities
Great,convenient area.
Stayed 1 night in Feb 2023
Response from Leonardo Ch. on 3 Mar,2023
Dear Heven. We appreciate you staying with us and sharing your experience. On behalf of my entire team, thank you! We take a lot of pride in what we do, and it brings us joy to hear that you enjoyed your stay. We look forward to your return to Homewood Suites Reno.

4/10 Poor

Jose

Liked: Cleanliness
Stayed 1 night in Feb 2023
Response from Leonardo Ch. on 3 Mar,2023
Dear Jose. We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire Homewood Suites Reno team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next you are Reno.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Feb 2023
Response from Leonardo Ch. on 3 Mar,2023
Dear Roberto. We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Homewood Suites Reno, thank you! We look forward to your return and travel safe.

4/10 Poor

Raul

Travelled with family
Stayed 1 night in Feb 2023
Response from Leonardo Ch. on 3 Mar,2023
Dear Raul. Thank you for your review of us at Homewood Suites Reno. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

8/10 Good

tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Julia

Stayed 1 night in Feb 2023

6/10 Okay

Felix

Travelled with family and small children
Liked: Cleanliness, staff & service
Dirty and pets hair all over !! Hot tub out of service
Stayed 2 nights in Jan 2023

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites were very clean and well appointed, everything worked as it should. Great pool, free unlimited waters, good snack selection, excellent included breakfast buffet - especially the waffles. Mainly, the entire staff was so friendly, and seemed to care about doing their jobs well.
Stayed 2 nights in Jan 2023
Response from Leonardo Ch. on 3 Feb,2023
Dear Amanda. Thank you for your review of Homewood Suites Reno. We are so thrilled to hear that you enjoyed our amenities and breakfast. We hope that you stay with us again soon when you are in the Reno area!

10/10 Excellent

Sofia

Stayed 1 night in Jan 2023

10/10 Excellent

Tanya

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out.. pets are welcome.. staff is great.. clean.. room was huge.. will be booking again
Response from Leonardo Ch. on 3 Feb,2023
Dear Tanya. We appreciate you staying with us at Homewood Suites Reno and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

8/10 Good

Kayla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Check-in was quick, staff was super kind and hospitable, and room was quite spacious.
Stayed 1 night in Dec 2022
Response from Leonardo Ch. on 3 Feb,2023
Dear Kayla. We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Homewood Suites Reno, thank you! We look forward to your return and travel safe.

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Leonardo Ch. on 3 Feb,2023
Dear Kathy. Thank you for your review of us at Homewood Suites Reno. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge, clean room with fridge and kitchen, nice helpful staff, fun pool and hot tub, impressive breakfast spread, very nice stay overall. Nice part of town, super cute shopping and restaurants nearby-walking distance.
Response from Tammy on 27 Dec,2022
We are so glad that you enjoyed your stay.