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Top Brazos Country Hotel Reviews
Home2 Suites by Hilton Houston/Katy
6/10 Okay
"Not very clean."
Comfort Inn & Suites Houston Key-Katy
10/10 Excellent
"Very friendly staff, good breakfast and okay price."
Best Western Plus Katy Inn & Suites
10/10 Excellent
"Easy to access location"
Hyatt Place Houston/Katy
6/10 Okay
"The man that checked me in was quite excited about the news he was watching. Telling me about the us giving money to Ukraine and another country. He thought he should be receiving money instead."
Tru by Hilton Katy Houston West
8/10 Good
"We enjoyed the breakfast a lot! Unfortunately, we didn't see any orange juice. The bed was very comfortable but my husband wanted an extra pillow which was not supplied. Also, there was no liquid soap in the dispenser for the shower. We specifically asked the housekeeping staff for this 2 things to be taken care of, but they weren't. Besides that, everything was fine."
Palacio Royale Inn Boutique Katy
8/10 Good
"Disappointing that the elevator did not work; making it more difficult to get to 2nd and 3rd floor with luggage. We hope that it is fixed in a timely fashion, so we don't have the same difficulty in 2 weeks."
Wyndham Garden Katy Energy Corridor
2/10 Terrible
"When I checked in and went into my room, the sofa looked soiled and was broken and wouldn’t go back in. I called the front desk and staff was aware but didn’t tell me. So I asked for another room but was told I couldn’t even though I saw other guests checking in. I asked politely if I could get a refund and was told yes by the same staff but only to find out the hotel and Expedia wouldn’t honor my refund. I asked to just keep the room if I couldn’t get my money back but my reservation was canceled. Expedia spoke to the staff who refused to refund me my money. Expedia still wouldn’t refund me. I ended up being forced to pay for a room I wasn’t allowed to use. Worst customer service I’ve ever experienced from a hotel and Expedia."
Aloft by Marriott Katy Mills
6/10 Okay
"The A/C in our room wouldn't go below 70; we had to set it for 66 in order to get it to blow enough for 70. 68 kept it at 72. But keep in mind this is Texas where summer starts early, so the sun was pounding through the shade drawn. The water doesn't get above lukewarm, which I figure is another conservation method, but I feel like there should be a sign to give a heads up. I'd even pay a surcharge for hotter water than what we got. The bed was noisy, which might matter to couples looking to stay here. The bar, WXYZ, wasn't open most of the time. Only 6-8, and I didn't know about Re:Fuel until a day in when I saw it online. But I didn't see it in the hotel, and the front desk never mentioned it. Also, at one point we tried to call down for towels but the phone in our room didn't work. They have the shower products in containers on the wall, which is great, except they refill those bottles instead of replacing them- so I ended up conditioning my hair with body wash and the body wash container was empty. My husband was able to get conditioner from the front desk, but if it's not easy for maid service to refill the containers correctly, a different method might be better. Also, bring your own pillow unless you like having to stack flat pillows. After thinking about all of this, I'd probably rate our stay at a 1 or 2, but my hotel mates made it an enjoyable stay so my initial rating was optimistic and made with rose-colored glasses. Other Alofts might be better."
Comfort Suites at Katy Mills
10/10 Excellent
"Thanks to Ash in reception"