Exterior
Check availability

Reviews of Best Western Blu Hotel Roma

4 out of 5
Best Western Blu Hotel Roma
Largo Domenico de Dominicis 4, Rome, RM

Reviews

7.8

Good

Rating 10 - Excellent. 154 out of 549 reviews" "
Rating 8 - Good. 240 out of 549 reviews" "
Rating 6 - Okay. 104 out of 549 reviews" "
Rating 4 - Poor. 33 out of 549 reviews" "
Rating 2 - Terrible. 18 out of 549 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

RNJT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

8/10 Good

Giovanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel just a little bit to far from the center is not walking distance.
Stayed 7 nights in Mar 2024

10/10 Excellent

ABDUL

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Staff & service
Missing Basic Features
The room was good, We booked a Junior Suite room, but they didn't have a Coffee machine and no Steam iron box in the room. They are basic features for any decent hotel and not having them for a Junior Suite room is very bad.
Stayed 3 nights in Aug 2023
Response from ap on 30 Aug,2023
Dear guest, we apologize for not meeting your expectations. You could have asked the reception for a tea/coffee maker, when not already in the room. On each floor there is a special public room with a steam iron, as requested by Best Western inspectors. We hope you will come and visit us again soon, best regards A.P. manager

8/10 Good

Abdul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome stay
Very good experience of our stay. Staff were super friendly and helpful. Two very good cafes within 50m and a supermarket across the road. Very handy for us especially with young kids. Only downside is the proximity to Metro station. It is a good 15-20mins walk. Although local buses run from the station and there is a bus stop almost just outside the hotel. Buses are quite frequent.
Stayed 3 nights in Aug 2023
Response from ap on 24 Aug,2023
Dear Abdul, thank you for your review and rating. Awaiting for you and your family to come and visit us again, best regards A.P. manager

10/10 Excellent

Mary, Lisle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from ap on 24 Aug,2023
Dear Mary, thank you so much for your rating. See you soon. Sincerely A.P. manager

10/10 Excellent

REEM

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2023
Response from ap on 24 Aug,2023
Dear REEM, thank you so much for your rating. See you soon. Best regards A.P. manager

8/10 Good

Andre

Travelled with family
Liked: Cleanliness, staff & service
The room was clean, but the street had a lot of trash, the shower area was small (shower inside a bath tub).
Stayed 2 nights in Jul 2023
Response from ap on 24 Aug,2023
Dear Andre, thank you for your review. Sorry for the streets of Rome but it is not up to us. We also have rooms with a shower. Awaiting for you to come and visit us again, best regards A.P. manager

4/10 Poor

David Andrew

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
When we arrived the a/c in the entire hotel was broken. They did not inform guests of this, or rectify the situation by a restaurant voucher, money off room etc. room was big and nice otherwise, staff were ok. Restaurant on site way overpriced. 7/10 if a/c worked, 4/10 because of broken a/c and staff response.
Response from ap on 6 Jul,2023
Dear David Andrew, sorry for the a/c broken weeks ago, for which we informed all our guests. You had an upgraded room. The prices of our restaurant are the same as in other restaurants of the same level, trattorias and pizzerias have different services and different prices. We hope you will decide staying with us again. Sincerely

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of sirens from ambulances bit hey it's a major city. Only fault I had was the extra pillow in the bag was dirty. Staff all extremely helpful and polite. Our balcony was huge and useful.
Stayed 4 nights in Jun 2023
Response from ap on 6 Jul,2023
Dear Brian, thank you so much for your rating. Sorry for the pillow, but we hope it was only crumpled inside the bag. Anyway thank you for telling: we apologize for it. Waiting for you soon, best regards

10/10 Excellent

REEM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 2 nights in Jun 2023
Response from ap on 6 Jul,2023
Dear REEM, thank you so much for your rating. Waiting for you to come and visit us again, best regards

6/10 Okay

shaghayegh

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are quite dated Helpful staff
Stayed 1 night in Jun 2023
Response from ap on 6 Jul,2023
Dear Shaghayegh, thank you for choosing our hotel. We are making works to better all our rooms. See you soon. Regards

6/10 Okay

Myra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I booked three rooms for this trip all with the same price, but I was a bit disappointed to find out that one of the rooms was very small as compared to the other two. I felt bad for my friend who stayed in that room.
Stayed 2 nights in Jun 2023
Response from ap on 6 Jul,2023
Dear Myra, thank you for your review. We apologize for the small room maybe due to works in the hotel. We hope you will decide staying again in our property, so that we can have another opportunity to offer you a better experience. Best regards

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big suites, very clean, staff very helpful and friendly. The area is the only downside of this great place, didn’t feel too safe walking too far from the hotel. For the money I will say is a great deal, would consider coming back.
Stayed 2 nights in Jun 2023
Response from ap on 6 Jul,2023
Dear Luis, thank you for your rating and review.The area is absolutely safe, inhabited by families and students of the nearby University La Sapienza. Waiting for you again soon, best regards

4/10 Poor

Ihar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Mediocre at best
Staff was trying their best to work with what they have. Management is failing the property. Booked 3 nights stay in the first week of June, 2023 when it’s already hot in Rome. AC didn’t work in the entire hotel. When asked about timeline when it will be resolved, was told “don’t know” and “may be in the middle of July. We are waiting for detail…”was given fans instead of AC. Rooms are small and not comfortable. Location is not convenient.
Stayed 3 nights in Jun 2023
Response from ap on 16 Jun,2023
Dear Ihar, we apologise for the inconvenience due to low a/c. It is absolutely unusual to have a/c not working and our engineers were working hard to have it fixed. They thought the a/c system should be repaired in a couple of days, but the works have inexpectedly turned out to be longer. Everything is ok now. Rooms have exactly the size approoved by law. Our location is very easy: from our hotel you can get to Colosseum in 25 minutes by bus and metro with only ONE ticket of Euro 1,50. We hope we will see you again. Sincerely

2/10 Terrible

Ralph

Disliked: Staff & service, property conditions & facilities
First, the geographic location of the property, as listed by Expedia was seriously inaccurate. It was not close to the train station. Second, when I arrived they told me the air conditioning wasn't working. When I asked to be placed in a different hotel they offered to cancel the reservation but did not assist me in finding a replacement. Frankly, they were rude. I stayed there and did not sleep well due to the lack of air conditioning.
Stayed 1 night in Jun 2023
Response from ap on 16 Jun,2023
Dear Ralph, we apologise for the inconvenience due to low a/c. All the hotels in Rome were full up and we couldn't find a replacement. Luckily during the night there always has been fresh air that helped us a lot. Now everything is repaired. Our distance to Tiburtina Station is 800 metres or 2 bus stops. We hope you will consider staying with us again. Sincerely

4/10 Poor

furkan

Stayed 3 nights in Oct 2022
Response from ap on 6 Jun,2023
Dear Furkan, sorry for answering late. We apologise for not meeting your expectations. If you consider staying with us again, we will provide you with a better experience. Sincerely

10/10 Excellent

Jeremy, PICKERINGTON

Stayed 6 nights in Oct 2022
Response from ap on 6 Jun,2023
Dear Jeremy, sorry for answering late. Thank you for your rating. See you soon. Regards

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service
Very clean. Room was spacious. Staff was very good - helpful. Not many restaurants with8n walking Too far from Rome’s main attractions
Stayed 4 nights in Aug 2022
Response from ap on 6 Jun,2023
Gent. Rosemary, (sorry for answering late) la ringraziamo per la sua recensione che evidenzia soprattutto la pulizia e lo staff. Dall'hotel si può raggiungere il Colosseo con bus e metro in soli 25 minuti. L'aspettiamo ancora presto. Cordialmente

8/10 Good

Dorothy

Business traveller
Liked: Cleanliness, property conditions & facilities
Good, not great
I chose this based upon friendly reviews and cleanliness. I can say the hotel is clean and economical :)The "friendliness" I would say is a 5 out of 10. This hotel is a good distance from the city. There are buses close by but it takes at least 2 transfer to get anywhere. Just be aware that the water in the fridge is not complimentary, although there is nothing in the room giving informing you of prices. 2.5 euros per bottle and if I had known I would have walked next door to the grocery and purchased much cheaper. Also, there was no dresser to place clothing for our 10 day stay. All in all I can recommend the hotel with the caveat's listed above :)
Stayed 9 nights in Jun 2022
Response from ap on 6 Jun,2023
Dear Dorothy, sorry for answering late. Thank you for your rating and review. Please note that you can get to Colosseum by bus and metro in 25 minutes only. The cost of the water is written on the guest directory over the fridge. Thank you for recommending our property. See you soon. Best regards

8/10 Good

Eleena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 2 nights in May 2022
Response from ap on 6 Jun,2023
Dear Eleena, sorry for answering late. Thank you for your rating. See you soon. Regards

8/10 Good

George

Travelled with family
Nothing
Stayed 1 night in May 2022
Response from ap on 6 Jun,2023
Dear George, sorry for answering late. Thank you for your rating. See you soon. Regards

10/10 Excellent

Benjamin

Stayed 4 nights in May 2022
Response from ap on 6 Jun,2023
Dear Benjamin, sorry for answering late. Thank you so much for your rating. See you soon. Regards

4/10 Poor

Lia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist Manuel was extremely kind and helpful. In the other hand, the receptionist Cristian, from night shifts was horrible, by screaming at the guest and not trying to help at all.
Stayed 5 nights in Apr 2022
Response from ap on 5 May,2022
Dear Lia, we apologize for the behaviour of our night receptionist, usually kind and professional. We will manage this issue. We hope you will come and visit us again soon. Best regards A.P. manager

6/10 Okay

Harneet

Travelled with family
Disliked: Staff & service
Front desk customer service folks in this hotel were very rude, impatient and unfriendly. Being a visitor in new country we wish to count on them to make best of few days of trip but women on front desk seemed super upset with anyone who would step up to ask something. Food choices within hotel restarurant were very limited and it was super pricey. Waited 55 mins for 1 pasta dish dinner. Breakfast was far better and good staff there. Hot water kettle was available on demand.
Stayed 3 nights in Apr 2022
Response from ap on 4 May,2022
Dear Harneet, we apologize for the behaviour of our staff. Thank you for telling us. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service. Thank you. Best regards A.P. manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The room was clean an spacious. Comfortable bed. Perfect for one night
Stayed 1 night in Jan 2020
Response from ap on 21 Jan,2020
Dear guest, thank you so much for your review. The satisfaction of our guests is very important and rewarding for all the staff who work with commitment and passion. See you soon. Best regards

8/10 Good

Tommaso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from ap on 10 Jan,2020
Gent. Tommaso, la ringraziamo per il voto che ci ha assegnato e l'aspettiamo ancora presto. Cordialmente

10/10 Excellent

VinceAChowdhury, Aurora, Colorado, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff Member were Excellent. Specially Front Manager Mr. Daniel Houssine. He gave as a room with Balcony. Made us feel very welcome. On our last day treated us with Coffee and gave us box snack for our journey home. Mario taught us about life in Roma. Alberto and balance of the front desk staffs were Excellent. I would like all of them to be my guests here in Aurora, Colorado, USA. Maid was also very kind. We could have used a bit of help from Expedia about ground transportation from Tiburtina Station to the Hotel. City of Roma is not very good about placement of Hotel Signs in visible areas. This was our second trip to Europe with Expedia in 2019 and you could have been more helpful.
Stayed 8 nights in Dec 2019
Response from ap on 10 Jan,2020
Dear Vince, thanks for staying with us. We will share your review with all our staff. They thank you a lot for the invitation. We work hard to make our guests happy and appreciate your feedback. Waiting for you to come and visit us again soon, best regards

8/10 Good

Gina M.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from ap on 10 Jan,2020
Dear Gina, thank you so much for your rating. See you soon. Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from ap on 8 Nov,2019
Dear guest, sorry for not meeting your expectations. Best regards

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk & lobby need face lift. room need face lift. Everything was old. air condition was not working in the room. Service was poor. Best western suppose to be well know brand. I was very disappointed with my stay.
Stayed 1 night in Aug 2019
Response from ap on 17 Sept,2019
Dear Sir/lady, are you sure you stayed at BW BLU hotel Roma ? Our hotel is not so old as you are telling and it is always very well maintained. Nobody else is complaining for air conditioning always working. Anyway, sorrry for not meeting your expectations, Best regards

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay at rome tiburtina!
check in process was smooth with no issues, we came in a little after 12nn and our room was already ready and available. rooms are large and with ample space for luggages. the bathroom are clean and nice as well location is great if you are looking at a place outside of central rome. our group normally takes the bus and metro in the morning, we just have to spend 1.5EUR per BIT and it gets us to any destination within rome centrale. After the day is over, waiting for bus takes you forever, what we normally do is to take a taxi going home, the taxi fare is about 10-15 EUR going back to the hotel. there is a supermarket just across the hotel, if you wanted to get small snack, wine or liquor of your choice, its a very convenient to just buy them there. there's a few good restaurant close to the hotel, we only found 2-3 of them during our stay. the hotel also offers breakfast for a small fee.
Stayed 4 nights in Aug 2019
Response from ap on 17 Sept,2019
Dear guest, thank you so much for your detailed review. Waiting for you to come again soon, best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from ap on 17 Sept,2019
Dear guest, thank you for your rating. See you soon. Best regards

8/10 Good

Verified traveller

A good bathroom and comfortable firm bed. No tea or coffee facilities in the room or iron etc.
Stayed 3 nights in Jul 2019
Response from ap on 17 Sept,2019
Dear guest, thank you for your rating and review. Iron is always available in a dedicated room on each floor. Waiting for you to come again soon, best regards

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but 20min walk to Tiburtina station
Great hotel with great service. Rooms were spacious and nice. Good reception and supportive throughout with information etc. However Roma tributina station is more Thath 600m that they advertise. I was disappointed when I first walked to the station from the hotel, took me 20mins. If you were to do the walk in mornings of evenings, or times other than summer, you will not be disappointed. Recommend and I will come back.
Stayed 2 nights in Aug 2019
Response from ap on 17 Sept,2019
Dear Jay, thank you for your review and rating. It takes 5 minutes to get to Tiburina station by bus with the same ticket valid also for the metro. Thank you for recommending our hotel. Waiting for you, regards

8/10 Good

Jagdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from ap on 17 Sept,2019
Dear guest, thank so much for your rating. See you soon. Regards

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from ap on 16 Jul,2019
Dear guest, thank you so much for your rating. See you soon Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Very convenient and easy access to a great deal of tourist attraction in Rome.
Stayed 3 nights in Jun 2019
Response from ap on 2 Jul,2019
Dear guest, thank you for your rating and review. Waiting for you to come and visit us again soon, regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are Americans and really enjoy the comforts of home. In Europe they don’t use the air conditioning as much so the room wasn’t cold enough for us ever!! Also the refrigerator in the room would not keep our drinks cold. Again that is probably very normal in Europe.
Stayed 3 nights in Jun 2019
Response from ap on 20 Jun,2019
Thank you for your rating. You perfectly got it. We hope you will come and visit us again soon. Best regards

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from ap on 20 Jun,2019
thank you so much for your wonderful rating. See you soon. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and cheap food in the area. There is a supermarket across the street. Street parking is free.
Stayed 4 nights in Jun 2019
Response from ap on 20 Jun,2019
thank you so much for your review and rating. See you soon. Regards

8/10 Good

Armando

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay
Comfortable 1 night stay at the hotel
Stayed 1 night in Jun 2019
Response from ap on 10 Jun,2019
Dear Armando, thank you so much for your rating and comment. Waiting for you to come and visit us soon, best regards

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful and nice, helped us navigate the Subway with great counsel, and were attentive to our needs.
Stayed 4 nights in Jul 2016
Response from ap on 24 May,2019
Dear guest, thank you so much for your review that we will share with our staff. Waiting for you to visit us again soon, best regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Rooms were very clean but the beds were extremely uncomfortable. The breakfast was ok but needed to pay 15 euros ea. person as it wasn't included in the room charge.
Stayed 4 nights in May 2019
Response from ap on 19 May,2019
Dear guest, thank you for your rating. Please note that breakfast , when not included in the room charge, is only 6 euro each person, not 15 as you said. Best regards

8/10 Good

rosio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location ok but clean place
The people front desk were friendly. The area not much to see but close to the metro walking 15-20 minutes or cab ride $6-13 i guess depends cab driver.
Stayed 4 nights in May 2019
Response from ap on 10 May,2019
Thank you so much for your review. See you soon. Best regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were small. The bathroom had a smell. The hotel is located far from center city Rome. The area was not safe to walk at night. There were a lot of homeless people sleeping in the area. The hotel is across from a night club that played loud music until like 5 in the morning. When you call the from desk they say they are calling the police which is a lie. The music continued all night. It was a very loud hotel. Elevator is extremely small. The staff was extremely friendly however. I rate this hotel a 2. The bed was extremely low to the floor and the mattress was hard and pillows were flat.
Stayed 6 nights in Apr 2019
Response from ap on 30 Apr,2019
We are sorry you were unhappy. Please note we have different rooms depending on reservation. The area is safe and well connected to the centre - 20 minutes to Colosseum. Elevators, beds and mattresses are regular. There are many pillows in each room. Regards

4/10 Poor

Jose, Jupiter, Florida

Disliked: Staff & service, property conditions & facilities, room comfort
An 1-or-2-star hotel claims to be a 4-star hotel
My wife and I arrived at this hotel on a Sunday at 2:00 PM. The first eyesore I noted was the deteriorated façade. Gravel spilled from a rundown street into an unkempt courtyard at the entrance of the establishment. Across the street were a partially demolished brick wall and neglected houses. The service desk had only a receptionist who treated us courteously, handed us a map, and warned us about crime in Rome. No bell desk, no concierge, and no restaurant because it closed on Sundays. The room was very small. A little low-framed double bed had been crammed against the walls, so it allowed a narrow space for one person to move inside the room. If in the middle of the night you needed to go to the bathroom, you would have to climb over your bedmate or slide down to the foot of the bed. One reading lamp hung above a single rudimentary nightstand. Across from the bed, a doorless wardrobe stood in a corner, almost attached to the nightstand. It contained several hangers and a tiny safe. A plain corner desk with one simple chair sat next to a little window. A small TV hung above the desk on the same wall where a hair dryer hung too. The bathroom had a small shower, no bath—although the website had indicated shower/bath—a sink for a single guest, a plain toilet and a bidet. Back in the reception area on our way out to another hotel, the receptionist was kind enough to call a taxi for us.
Stayed 3 nights in Apr 2019
Response from ap on 17 Apr,2019
Dear Jose, Nobody could recognize our hotel from such a fancy imaginative description, but everybody can see the real pictures on our website: no deteriorated façade, no gravel spilling, no unkempt courtyard (our courtyard is full of lemon trees, spring flowers and gazebo where you can sit and have a drink). You must have mixed up. There were 2 receptionists that very Sunday. The "Economy "room was exactly as per your reservation: on the web the size of the bed and the size of the room are clearly written . Moreover when the web says "shower/bath" it clearly means either shower or bath, evidently not both. We wonder if you expected 2 sinks for 2 people! Anyway sorry if our 4-star hotel is not of your taste. We hope you will have found what you were looking for, but we would have appreciated a true description. Regards

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fantastic! Staff are very friendly, polite and helpful! Hotel was very clean and we certainly appreciated an upgrade after travelling for so many hours to get to Rome. We’ll stay again for sure!
Stayed 1 night in Mar 2019
Response from ap on 17 Apr,2019
Dear Rudolph, thank you so much for your wonderful rating and detailed review. Waiting for you to come and visit us again soon, best regards

4/10 Poor

natalia

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019
Response from ap on 17 Apr,2019
Dear Natalia, thank you for staying with us. Anyway we apologize for not meeting your expectations. We hope you will come and visit us again. Regards

4/10 Poor

Elizabeth

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from ap on 15 Jan,2019
Dear Elizabeth, we apologize for not exceeding your expectations. We hope you will consider staying with us again, so that we can have another chance to provide you with a better experience. Best regards