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Reviews of Mercure São Paulo Grand Plaza Paulista

4 out of 5
Mercure São Paulo Grand Plaza Paulista
R. Leôncio De Carvalho, 201 - Jardins, São Paulo, SP

Reviews

8.0

Very good

Rating 10 - Excellent. 230 out of 618 reviews" "
Rating 8 - Good. 217 out of 618 reviews" "
Rating 6 - Okay. 90 out of 618 reviews" "
Rating 4 - Poor. 50 out of 618 reviews" "
Rating 2 - Terrible. 31 out of 618 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adriano

Liked: Cleanliness, property conditions & facilities, room comfort
Great place, perfect location
Overall, a great experience, as someone would expect from any Mercure hotel. The only downside was the kettle in the room. It wasn't working and they didn't fix it after I mentioned about the problem. The best part here is the location. You're a stone throw from Japan House, Itaú Cultural, SESC (all culture-based places). Paulista Avenue is the main road in the city, bringing together many shopping centres, cafés, department stores and the best connection via underground to most of the city centre.
Stayed 1 night in Dec 2023
Response from Fernanda Gomes on 18 Dec,2023
Sr. Adriano,Que alegria em receber sua pesquisa de satisfação.Saiba que estaremos sempre à sua disposição!Atenciosamente,Fernanda GomesGerente Geral

2/10 Terrible

Markus

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I am sad to say that the Mercure Sao Paolo Grand Plaza Paulista is the worst hotel I have stayed in in decades. I booked a 4-star hotel but this hotel is no more than a 2-star hotel. The rooms are terrible.
Stayed 2 nights in Nov 2023
Response from Fernanda Gomes on 29 Nov,2023
Sr. Markus,Muito obrigada em nos avaliar.Atenciosamente,Fernanda GomesGerente Geral

10/10 Excellent

Raul, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Fernanda Gomes on 7 Oct,2023
Sr. Raul,Obrigada em responder a pesquisa de satisfação!Atenciosamente,Fernanda GomesGerente Geral

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right by paulista ave. We walked to it and then up and down paulista ave many times. Lots of little shops and food especially on sunday. The housekeeping staff was good. They were always cleaning and supplying towels. The front desk staff was great- we needed to change our room to fit 3 people a few days after we got there. Instead of having to check out and wait till 2 to check back in the girl just switched are room right then. Saved us a lot of stress and she didnt have to do it. The restraunt wasn't so good, maybe it was an off day
Stayed 3 nights in Sep 2023
Response from Fernanda Gomes on 2 Oct,2023
Mr. Eric,Thank you very much for all the feedback.Know that we will always be at your disposal!Atenciosamente,Fernanda GomesGerente Geral

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are right off paulista ave. My husband and i walked up and down it several times. Very nicely located
Stayed 5 nights in Sep 2023
Response from Fernanda Gomes on 2 Oct,2023
Sr. Erick,Muito obrigada por compartilhar conosco a sua experiência.Atenciosamente,Fernanda GomesGerente Geral

4/10 Poor

Vladimir

Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from Fernanda Gomes on 24 Jul,2023
Sr. Vladimir,Muito obrigada por nos avaliar.Atenciosamente,Fernanda GomesGerente Geral

6/10 Okay

Kamel

Limited dining options, communication with staff due to language. Poor entertainment, cleanliness and access keys to elevator and room.
Stayed 5 nights in Mar 2023
Response from Fernanda Gomes on 11 Apr,2023
Thank you for taking our evaluation survey. hope to welcome you in the near future.Best Regards,Fernanda GomesGeneral Manager

4/10 Poor

Glauco

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No Internet these days!
The area is good! But overall, the hotel needs an urgent refurbish, the breakfast was bellow average (there was no butter first day), and the internet sucks! Never above 1Mb. If you need internet access, you´d better look for another hotel.
Stayed 3 nights in Feb 2023
Response from Fernanda Gomes on 21 Mar,2023
Sr. Glauco,Sinto muito por não ter lhe superado as expectativas. Espero recebê-lo em breve.Atenciosamente,Fernanda GomesGerente Geral

6/10 Okay

Dylan

Liked: Cleanliness, staff & service
Disliked: Amenities
It's was a nice stay overall, but there were some things that feels like management is out of touch with the property. For example, some of the lights had wiring issues and broke. I was surprised to find there was not an iron/ironing board in the room? And then the biggest thing that stood out was not having a trash can inside the room. The only one was the small one in the bathroom for toilet paper, so it didn't have enough space for drink containers. I think if the general manager spent a night in the hotel it would provide some perspective of what could be improved. A big thing that would also greatly improve the quality are the mattresses. Outside of that though, most of the staff was helpful.
Stayed 5 nights in Aug 2022
Response from Fernanda Gomes on 17 Sept,2022
Thank you for answering our satisfaction survey. Your feedback is very important for us to improve.Best Regards,Fernanda GomesGeneral Manager

6/10 Okay

Hector

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, reported that door lock reader did not work... stayed there 3 nights, went to get new keys 10 times.. internet very intermitent, when it worked was fine.. however had to call 3 times to have it reset...
Stayed 4 nights in Jun 2022
Response from Fernanda Gomes on 29 Jul,2022
Sr. Hector, Obrigada por responder nossa pesquisa de satisfação, assim podemos a cada dia melhorar os nossos serviços. Esperamos lhe receber em breve. Cordialmente, Fernanda Gomes Gerente Geral

10/10 Excellent

SERGIO J

Liked: Staff & service, amenities, property conditions & facilities
The place is clean and the staff is friendly
Stayed 4 nights in Jun 2022
Response from Fernanda Gomes de Oliveira on 22 Jun,2022
Sergio, Thanks for your feedback regarding to your staying at Mercure Grand Plaza Paulista. Your experience about our services is really important for us to improve them every day. We hope to see you soon. Sincerely, Fernanda Gomes de Oliveira . General Manager.

2/10 Terrible

Cintia Futino Rodrigues da

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked an "Executive Double Room, 1 King Bed", but we didn't get a king bed at first. After notifying them, we got the right room.
Stayed 1 night in Mar 2022
Response from Fernanda Gomes de Oliveira - Gerente Geral on 10 Apr,2022
Dear Mr. Cintia. Thanks for commenting about the hotel. Your words are important and make me worried. Sorry for not meeting your expectation. I hope you come back another time. Best regards. | Fernanda Gomes de Oliveira | Gerente Geral | Mercure SP Grand Plaza Paulista

4/10 Poor

MAREK, Pointe-Claire

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tired furniture in the room. No wifi in the room despite signal being present. Staff told me that they are aware of this but they did not do anything to fix the problem. So i could not work from room. They elaborated that they did not update the system so i could not use my iphone. Overall disappointing hotel.
Stayed 1 night in Dec 2021
Response from Fernanda Gomes de Oliveira | Gerente Geral on 29 Dec,2021
Dear Mr. Marek, Thanks for commenting on our hotel. Sorry for not meeting your expectations. I hope you come back to the hotel and see what improvements in our services. See you soon. Fernanda Gomes de Oliveira General manager Mercure SP Grand Plaza Paulista

4/10 Poor

Philip, Romsey

Business traveller
Liked: Cleanliness, property conditions & facilities
WiFi provision totally inadequate and when complained there was somewhat disbelief but tinkered with the system. Eventually there was wifi but not good reception.
Stayed 1 night in Sep 2021
Response from Fernanda Gomes de Oliveira on 16 Sept,2021
Prezado Sr. Philip, Agradeço por nos contar sobre sua experiência no Mercure São Paulo Grand Plaza Paulista. Sinto por não correspondermos às suas expectativas. Cordialmente, Fernanda Gomes de Oliveira | Gerente Geral | Mercure SP Grand Plaza Paulista

4/10 Poor

Aldiyar Ian, Middletown

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2021
Response from Fernanda Gomes de Oliveira on 22 Jun,2022
Aldiyar, Agradeço por escolher o Mercure Grand Plaza Paulista. Esperamos tê-lo conosco em breve. Atenciosamente, Fernanda Gomes de Oliveira Gerente Geral

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well
I liked the staff and the hotel itself, but the room condition was not something that I expected. In the picture, the room looks all renovated, but it wasn't... ............................ ................... ................... ...................
Stayed 2 nights in May 2020
Response from Fernanda Gomes de Oliveira // Gerente Geral on 27 May,2020
Dear guest, Thank you for your comments. We are so happy with your satisfaction. I hope you back soon. Sincerely, Fernanda Gomes de Oliveira General Manager Mercure SP Grand Plaza Paulista

10/10 Excellent

Herry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location!
It's at a good location. The room is fairly old and no complimentary water
Stayed 2 nights in Feb 2020
Response from Fernanda Gomes - General Manager on 4 Mar,2020
Dear Mr. Herry, Thank you so much for your opinion. We are so glad with your words. I hope that you came back soon. Best regards. Fernanda Gomes de Olivera General Manager Mercure São Paulo Grand Plaza Paulista

4/10 Poor

Lucas

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed!
For a suit and a central hotel it was extremely out of date. The safe didn’t work.
Stayed 12 nights in Nov 2019
Response from etx-goncalvesestefani on 13 Dec,2019
Mr. Lucas, Thank you for telling us about your experience at Mercure Grand Plaza Paulista. I'm sorry we didn't live up to your expectations. At Mercure, we strive to provide a high level of service to each of our customers; So your feedback is very important to us. Rest assured that I will be taking appropriate steps to improve service to our guests. Thank you for telling us your problems and hope you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gomes General manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and especially at the reception were were amazing. Extremely helpful and accommodating. Going to stay there again soon
Stayed 1 night in Nov 2019
Response from Fernanda Gomes - Gerente Geral on 8 Nov,2019
Dear Mr. George, Thank you so much for your kind words, it is always a pleasure to receive positive reviews like this. Please, we would like to have your comments on tripadvisor.com, it would be a great pleasure. I am sure your feedback will be an encouragement for us to continue to improve the quality of our services. I am delighted with your compliments and happy to know about your satisfaction. Return more often. Sincerely,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was old fashioned, no coffee maker, the filters of the airconditioning were full with dust, took them out but nobody cleaned them for 4 days. bathroom wasn't really clean, wifi was horrible. Staff very friendly and helpful
Stayed 5 nights in Oct 2019
Response from etx-goncalvesestefani on 15 Oct,2019
Thank you for telling us about your experience at Mercure Grand Plaza Paulista. At Mercure, we strive to provide a high level of service to each of our customers; so your feedback is very important for us. Be sure that I am taking appropriate measures to deal with the problems you have pointed out, especially with regard to the cleanliness of our apartments. Sincerely, Fernanda Gomes General manager

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from etx-goncalvesestefani on 12 Oct,2019
Mr Robert, Thank you for your evaluation. We wait for you next time. Sincerely, Fernanda Gomes General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Hotel in general, people, facilities, cleanless, But the location also is essential because it is in a safe and nice area of Sao Paulo city
Stayed 4 nights in Sep 2019
Response from Fernanda Gomes | General Manager on 25 Sept,2019
Dear Guest, Thank you so much for commenting and staying at our hotel. I am glad you enjoyed our services. Hope to be back soon. Kind regards. Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019
Response from Fernanda Gomes | Gerente Geral on 3 Sept,2019
Prezado hóspede, Muito obrigado por nos avaliar. Lamento por não termos correspondido as expectativas. Espero que retorne em breve. Cordialmente. Fernanda Gomes de Oliveira Gerente Geral Mercure SP Grand Plaza Paulista

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Fernanda Gomes de Oliveira | Gerente Geral on 17 Apr,2019
Prezado hóspede, Muito obrigado por nos avaliar. Espero que retorne em breve. Cordialmente. Fernanda Gomes de Oliveira Gerente Geral Mercure SP Grand Plaza Paulista

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel, great area
Stayed 1 night in Mar 2019
Response from Fernanda Gomes de Oliveira | Gerente Geral on 18 Mar,2019
Prezado Sr. Ivan, Muito obrigado por nos avaliar. Espero que retorne em breve. Cordialmente. Fernanda Gomes de Oliveira Gerente Geral Mercure SP Grand Plaza Paulista

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Mar 2019
Response from Fernanda Gomes de Oliveira | Gerente Geral on 1 Apr,2019
Prezado hóspede, Muito obrigado por nos avaliar. Espero que retorne em breve. Cordialmente. Fernanda Gomes de Oliveira Gerente Geral Mercure SP Grand Plaza Paulista

8/10 Good

Debjyoti

Liked: Property conditions & facilities, room comfort
Pleasant Stay in Jardins/Paraiso - Sao Paulo
Pros- 1. Great location both for personal or professional stay. Tons of things to do, restaurants around. 2. Safe neighborhood 3. Clean/Neat rooms - 3.5 star 4. Friendly & helpful reception staff/bell boy. 5. Decent wi-fi Cons - 1. Limited room service menu 2. Like most other Sao Paulo Hotels the breakfast is extremely basic 3. Sometimes a bit frustrating as the staff managing breakfast/room service don't speak English. Overall, would recommend a stay here.
Stayed 3 nights in Dec 2018
Response from Fernanda Gomes de Oliveira | Gerente Geral on 18 Dec,2018
Dear Ms. Cleonice, Thank you very much for evaluating us. I hope you get back soon. Sincerely. Fernanda Gomes de Oliveira General manager Mercure Sao Paulo Paulista

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Fernanda Gomes de Oliveira | Gerente Geral on 18 Aug,2018
Prezado Hóspede, Muito obrigado por nos avaliar. Espero que retorne em breve. Cordialmente. Fernanda Gomes de Oliveira Gerente Geral Mercure SP Grand Plaza Paulista

10/10 Excellent

Sergio, Long Island ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service Great location Great price Could improve kitchen - breakfast. Great service. But lack of knowledge how to prep eggs Benedict
Stayed 7 nights in Aug 2018
Response from Fernanda Gomes de Oliveira | Gerente Geral on 12 Aug,2018
Dear. Sergio, Thank you so much for your comments. Your comments on our breakfast will be treated by our staff. We will wait for your return Sinceraly. Fernanda Gomes de Oliveira General Manager Mercure SP Grand Plaza Paulista

2/10 Terrible

Ricardo, Balneario camboriu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upsad
Arrived for ck in and was told that the hotel did not have hot water and that they were going to put me on a different hotel . I think the real reason was that they sold my room to somebody else . There excuse did not stick.hotel was full and I even asked a client that was staying there and he confirmed that they had hot water
Stayed 2 nights in Jun 2018
Response from Fernanda Gomes de Oliveira | Gerente Geral on 26 Jun,2018
Dear Ricardo, Thank you for making your reservation at our hotel. We feel the discomfort generated. Sincerely. Fernanda Gomes de Oliveira - General Manager

6/10 Okay

Anthony

Average hotel
Well priced, though rooms are a bit tired and need remodeling.
Stayed 2 nights in Mar 2018
Response from Fernanda Gomes de Oliveira | Gerente Geral on 2 Apr,2018
Prezado Sr. Anthony, Agradeço por nos avaliar. Espero que retorne em breve. Atenciosamente. Fernanda Gomes de Oliveira | Gerente Geral

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy and highly recommend plus a wonderful breakfast. Suggest a hot pot or coffee pot in room. We will return to this lovely hotel.
Stayed 3 nights in Jan 2018
Response from Fernanda Gomes de Oliveira | Gerente Geral on 29 Jan,2018
Prezada Sra. Priscila, Ficamos muito felizes com sua avaliação. Espero que retorne em breve, será um prazer atendê-la novamente. Atenciosamente. Fernanda Gomes de Oliveira | Gerente Geral

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Fernanda Gomes de Oliveira | Gerente Geral on 17 Jan,2018
Prezado Sr. Fernando, Muito obrigado por nos avaliar. Espero que retorne em breve. Atenciosamente. Fernanda Gomes de Oliveira | Gerente Geral

8/10 Good

ariel

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2017
Response from Fernanda Gomes de Oliveira | Gerente Geral on 5 Jan,2018
Prezado Hóspede, Muito obrigado por nos avaliar. Esperamos revê-lo novamente em breve. Atenciosamente. Fernanda Gomes de Oliveira Gerente Geral Grand Plaza SP Jardins - Managed by Accorhotes

6/10 Okay

Verified traveller

Ok
Staff nice food at buffet was ok...but wait staff pushy...not eough clean tables...not eough silverware or napkins...pushed to pay the bill and leave
Stayed 2 nights in Oct 2017
Response from Fernanda on 7 Nov,2017
Dear Guest, We highly appreciate your feedback. It is always an important for us to receive feedbacks like yours, which helps us to improve our services. We hope to see you again on your next trip to São Paulo! Best Regards, Fernanda Gomes de Oliveira General Manager Grand Plaza SP Jardins

8/10 Good

Pierre Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Prezado Sr. Pierre, Agradeço por sua avaliação. Cordialmente, Fernanda G. Oliveira. Gerente Geral.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Prezado Hospede. Agradeço por sua avaliação. Cordialmente, Fernanda G. Oliveira. Gerente Geral.

6/10 Okay

Abe, Suffolk County, NY

Liked: Cleanliness, staff & service
Excellent location
I would rate this hotel three star. It is a little dated, but clean and a great location if you want to be in the heart of Jardiins.
Stayed 4 nights in Jul 2017
Response from Gerente Geral on 3 Aug,2017
Dear Guest, We would like to thank you for your comments. Best Regards. Fernanda G. Oliveira Gerente Geral.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Two blocks from Paulista Ave, so easy to catch the subway or a bus, or simply go walking for shopping, restaraunts, or entertainment. About a two mile walk to Ibiripuera Park (not bad). Use uber instead of taxis! Only downfall during our visit was construction at the building next door that started early.
Stayed 10 nights in Jun 2017
Response from Fernanda G Oliveira on 23 Aug,2017
Dear Mr. Thanks for sharing your conosoco comments. We look forward to visiting again soon. Kind regards. Fernanda G Oliveira | General manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here over two trips. Very comfortable hotel. Excellent and attentive staff. Not too much traffic. Highly recommend.
Stayed 3 nights in Jun 2017
Response from Fernanda G Oliveira on 23 Aug,2017
Thanks for sharing your feedback with us. We look forward to visiting again soon. Kind regards. Fernanda G Oliveira | General manager

8/10 Good

Muhammad umer

Liked: Cleanliness, property conditions & facilities
Response from Fernanda Gomes de Oliveira | Gerente Geral on 5 Jan,2018
Prezado Hóspede, Muito obrigado por nos avaliar. Esperamos revê-lo novamente em breve. Atenciosamente. Fernanda Gomes de Oliveira Gerente Geral Grand Plaza SP Jardins - Managed by Accorhotes

6/10 Okay

Joao

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good but no internet
Everyting great, but internet didn't work, even after let management know that I had a problem, they would send someone to check it in my room, but it never happened.
Response from Fernanda Gomes de Oliveira | Gerente Geral on 5 Jan,2018
Prezado Hóspede, Muito obrigado por nos avaliar. Esperamos revê-lo novamente em breve. Atenciosamente. Fernanda Gomes de Oliveira Gerente Geral Grand Plaza SP Jardins - Managed by Accorhotes

8/10 Good

joon wu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and quiet hotel
Room was clean and quiet with private balcony although some furniture looks old and view was blocked by another building. Location is one block away from busy street(Paulista), so great access to shopping and commercial area but quiet around the building.
Response from Fernanda Gomes de Oliveira | Gerente Geral on 5 Jan,2018
Prezado Hóspede, Muito obrigado por nos avaliar. Esperamos revê-lo novamente em breve. Atenciosamente. Fernanda Gomes de Oliveira Gerente Geral Grand Plaza SP Jardins - Managed by Accorhotes

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient clean hotel with good room size
Room and bathroom were good, breakfast was satisfactory (only bad note was for the quality of the free coffee offered), staff was helpful and front desk speak several languages. Cheaper than other 4 star hotels I use to go and more than good enough for business purposes. In addition to better coffee (not a 4 star hotel standard), the other thing that needs serious improvement is the restaurant menu. Food was ok, but the offer was extremely narrow and basic. What you would expect from a 2 star / 3 star hotel. There are restaurants around, so that is not a serious problem, but it would be very nice to have a good menu available for meetings or dinner after a long day of work. I will consider the hotel for my next visit.
Response from Fernanda Gomes de Oliveira | Gerente Geral on 5 Jan,2018
Prezado Hóspede, Muito obrigado por nos avaliar. Esperamos revê-lo novamente em breve. Atenciosamente. Fernanda Gomes de Oliveira Gerente Geral Grand Plaza SP Jardins - Managed by Accorhotes

8/10 Good

Cristina, US

Liked: Cleanliness, staff & service, room comfort
Staff are super friendly
The room is spacious and the shower has great pressure. It is located on a street with little traffic and unlike many other hotels in the area it is very quiet. The breakfast is sumptuous and staff is very cordial and helpful. People in this hotel go the extra mile and their professionalism was impressive.
Response from Fernanda Gomes de Oliveira | Gerente Geral on 5 Jan,2018
Prezado Hóspede, Muito obrigado por nos avaliar. Esperamos que retorne em breve. Atenciosamente. Fernanda Gomes de Oliveira Gerente Geral Grand Plaza SP Jardins - Managed by Accorhotes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location. Hotel facilities are a bit outdated
Hotel staffs were kind. Breakfast was nice. Well located near Avda. Paulista. However, hotel facilities were a bit outdated. Overall, I think it is a nice hotel.
Response from Equipe Grand Plaza SP Jardins on 5 Jan,2018
Prezado Hóspede, Muito obrigado por nos avaliar. Esperamos que retorne em breve. Atenciosamente. Equipe Grand Plaza SP Jardins

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Everything was great, until early in the morning when there was a lot of noise from an adjacent building site. Also on the day of the check out I was overcharged for the night that was already charged on my hotels.com I called back a couple days later to get a refund and I have not seen the refund. Thanks, Victor Pulido
Response from Fernanda Gomes de Oliveira | Gerente Geral on 5 Jan,2018
Prezado Hóspede, Muito obrigado por nos avaliar. Esperamos revê-lo novamente em breve. Atenciosamente. Fernanda Gomes de Oliveira Gerente Geral Grand Plaza SP Jardins - Managed by Accorhotes

10/10 Excellent

Ricardo, Balneario camboriu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Response from Fernanda Gomes de Oliveira | Gerente Geral on 5 Jan,2018
Prezado Hóspede, Muito obrigado por nos avaliar. Esperamos revê-lo novamente em breve. Atenciosamente. Fernanda Gomes de Oliveira Gerente Geral Grand Plaza SP Jardins - Managed by Accorhotes

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Fernanda Gomes de Oliveira | Gerente Geral on 5 Jan,2018
Prezado Hóspede, Muito obrigado por nos avaliar. Esperamos revê-lo novamente em breve. Atenciosamente. Fernanda Gomes de Oliveira Gerente Geral Grand Plaza SP Jardins - Managed by Accorhotes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
A nice hotel in the heart of Sao Paulo. Walking distance to Av Paulista and shopping malls. Staff kind and helpful, amazing breakfast and free wifi. Rooms are pretty basic, nothing great either bad. A good stay overall.
Response from Fernanda Gomes de Oliveira | Gerente Geral on 5 Jan,2018
Prezado Hóspede, Muito obrigado por nos avaliar. Esperamos revê-lo novamente em breve. Atenciosamente. Fernanda Gomes de Oliveira Gerente Geral Grand Plaza SP Jardins - Managed by Accorhotes