2/10 Terrible
carla
7 Apr,2024
Disliked: Staff & service
Initially, I likedthis property a lot. The first night check-in was wonderful. The beds were OK. The cleanliness was OK. You definitely get what you pay for. I would recommend it for a family traveling with children except there is no pool. The day I checked out, I fell. I stayed in the hospital for a few few hours. at first the person at the front desk was nice. She was helpful. I went back to my room. I couldn’t pack as fast as I thought I could. This is after x-rays and an MRI and bruises up and down the side of my leg side and arm. She came to my room and she was quite curt. I waited for her to finish speaking and I tried to explain my physical Limits. She interrupted me. I waited until she finished. She said something again. I waited until she finished. I told her I would be happy to pay for the extended check out. She again became very sharp and nasty She told me that I would have to pay the full amount for the room for another . I already have paid reservations at the Marriott. I would’ve done it anyway, considering how sore my body is right now. Once again, I tried to speak and she interrupted. I told her “excuse me. Please, let me finish speaking.” She interrupted again. Then she proceeded to call the police. I not once raise my voice. Not once did I interrupt her. This is how she treated me. I am an older physically challenged Woman traveling alone. I offered her obviously no physical threat. She said the manager was not there To speak to. Officers helped.
carla
Stayed 3 nights in Apr 2024