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TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
In addition to a full-service spa, Marco Polo Shenzhen features an outdoor pool and a health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. High-speed wireless Internet access is complimentary.
This 4.5-star property offers access to a business center, a technology helpdesk, and secretarial services. Event facilities include conference/meeting rooms, small meeting rooms, and a ballroom. This luxury hotel also offers a spa tub, a fitness facility, and a sauna. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and a cruise ship terminal shuttle. Complimentary parking is available on site.
Marco Polo Shenzhen has designated areas for smoking.
Rooms
Marco Polo Shenzhen offers 391 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms feature city or pool views. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with handheld showerheads, bathrobes, slippers, and bidets.
This Shenzhen hotel provides complimentary wired high-speed Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as speakerphones with voice mail. Additionally, rooms include welcome amenities and safes. Microwaves, a turndown service, and in-room massages can be requested. Housekeeping is provided daily.
Room Amenities
Dining
Cafe Marco - Overlooking the city, this restaurant serves breakfast, lunch, and dinner.
Carrianna Chinese Restaur - This restaurant serves lunch and dinner.
Nishimura Japanese Restau - This restaurant serves lunch and dinner.
24-hour room service is available.
Recreation
An outdoor pool and a spa tub are on site. Other recreational amenities include a health club, a sauna, a fitness facility, and a pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Showing 1 - 10 results (of 13) · See more Marco Polo Shenzhen reviews
out of 13 reviews
“I did not want go out.”
It is a beautiful hotel. very confy, located in the city. Good chose.
“Good 5 Star Hotel”
The room is clean and is relatively new when we were there. We stayed in the Deluxe Room with the city view. Which in Shenzhen terms means in front of the construction site. Room size os about 40 sq metres which is standard. The room design is modern and amenties are adequate. Inside the room you can find everything a 5 star hotel have. Good quality bathroom amenities, big wardrobes and safe are all standard. Flat LCD TV with cable TV channels. Two telephones (one in the bathroom), a fridge and a writing desk. * Things I like about this hotel * 1. The Internet - It is free including the free WiFi. A bonus as most 5 stars hotels will charge you for internet these days. 2. The Service - Check-in was smooth and efficient and all staff are helpful. * Things I don't like about this hotel * 1. The Staff - Not a criticism but there are rooms for improvement for the english language skills. I cannot recall anyone addressing me with my name either. 2. The Restaurants - The price is rediculously expensive. 3. The Location - The hotel is near the major Metro Line 4. The Swimming Pool.
“Top Hotel in central area”
Marco Polo is in the centre of the business area, shopping here is a bit pricey but good quality but a short train or taxi ride gets you to the bargin areas of town. Reasonably close to airport and ferry (Sheiko) which takes you direct to Hong Kong airport - no need to enter HK. Have stayed at MP many times and has never dissapointed
“convenience and excellent service”
It was very nice and i am glad to have stayed there. Friendly service, clean and convenience. I would definitely recommend this hotel to my friends.
“Excellent service”
Very satisfied and impressed with the service, cleanliness, knowledge of staff for the hotels ervices and vicinity, good English, great breakfast buffet, could not ask for more
“Suprised and Impressed”
This is definitely a 5 star hotel with Chinese hospitality. It's a great atmosphere and very clean. Service was great and the rooms were very nice. Things were expensive like most 5 stars however and make sure you bring a swim cap because you can't use the pool without them (they don't supply them and they can't tell you where to find them) which is a bummer. There are some good places to eat in the neighborhood and a McD's right next door. The best thing was, everyone knew the Marco Polo. It was very convenient.
“First Choice in Shenzhen”
I've stayed in several Hotels in Shenzhen, but this one is always at the top of my list. The value is terrific and the rooms are great. The location is pretty convenient and the views are impressive. All in all this hotel is a great choice.
“A great hotel for non-Chinese speakers who are used to certain service level”
This hotel is really a 5 star hotel. As a non-Chinese speaking person who was spending 23 days in Shenzhen, I picked the Marco Polo to make sure that I can get English service. However, once I checked in, I realized that, not only the staff spoke very good English but the hotel itself was great. My room was big and comfortable, and the hotel services (gym, pool, restaurants) were also great. It is sincerely one of the best hotels I have visited and I have seen quite a lot. The location is also convenient for a foreigner as it is close to Coco Park (lots of shopping and restaurants) but also one block from a subway station. In addition, it is walking distance to interesting places to see like the Shenzhen City Hall which is a beautiful building. Of course, one downside of the location is that everything is more expensive around, you pretty much pay US prices. I had dinner at the hotel a few times and the food was very good but definitively expensive as compare to anything else in China. Also, I used the laundry service and it was also very expensive when on think about how much they are paying for the staff to perform the cleaning. But I took it as the price to pay to be in an hotel where I can get service in English and a very comfortable accomodation. I highly recomment the Marco Polo and was really feeling like home after a long day out.
“Good location”
Very good quality hotel walking distance to many shops, restaurants, cafes and bars. Being the business end of town shops are high end. A short taxi ride takes you to the bargin areas and the electronics mecca, a street full on with anything that plugs in!!! Hotel staff all speak english and are very helpful in directions to shops to arranging transport to Hong Kong airport. Be sure to grab the translation card so you can show and point to taxi drivers.
“Good, friendly hotel”
Good stay, well taken care of my the friendly hotel staff. Most of the staff is poor in English, but very helpful in getting someone who understands English well. Breakfast buffet not great for vegetarians.
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Showing 1 - 10 results (of 13) · See more Marco Polo Shenzhen reviews
The preferred airport for Marco Polo Shenzhen is Shenzhen (SZX-Shenzhen Intl.) - 26.5 km / 16.5 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
