2 outdoor pools

Reviews of Bintan Lagoon Resort

3.5 out of 5
Bintan Lagoon Resort
Jalan Indera Segara Site A12, Lagoi, Bintan, Bintan Island

Reviews

7.0

Good

Rating 10 - Excellent. 134 out of 884 reviews" "
Rating 8 - Good. 350 out of 884 reviews" "
Rating 6 - Okay. 256 out of 884 reviews" "
Rating 4 - Poor. 97 out of 884 reviews" "
Rating 2 - Terrible. 47 out of 884 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Kelvin

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The staff were all very nice and friendly. I was really disappointed to find out that the beach is closed at this time of year. Booked 3 nights here for the beach pics advertised. Pool beautiful. Food was just ok for us. Mattress very hard. Rooms need updating. Very low iccupancy due to Covid 19.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, everything is clean and well kept, all the staff are well presented and attentive. We had one small problem, spoke to ANITA at the front desk, she handled it quickly and professionally. DAVID on the front desk was also very helpful. Highly recommend this resort.
Stayed 1 night in Feb 2020

10/10 Excellent

ChrisSkinner, HONG kong

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay enjoyed everything. Food was very well prepared and tasty. Staff were attentive and well trained. Property is huge and well maintained. Had two minor incidents, Anita immediately took control and speedily dealt with the situation professionally. Could not recommend this hotel enough for what is has to offer.
Stayed 1 night in Feb 2020

6/10 Okay

Veronica

Travelled with family
Disliked: Property conditions & facilities
A bit overprice for what they offer... They claim to have 1000 different things but maybe 2/3 works properly. Nice room and breakfast. Everything else average.
Stayed 3 nights in Jan 2020

8/10 Good

Clarice

Travelled with family
Liked: Staff & service, room comfort
I have booked 3 rooms altogether and realized that the fittings in our rooms were a little old and rusty. The bottom of bathtub in my room was covered with old stains. We stayed on the 3rd floor.The inhouse telephone had a dirty smell and we dare not put against our ear and mouth when we used it.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Beach side restaurant is good. Room need some refurbishment
Stayed 3 nights in Jan 2020

6/10 Okay

Shih Wen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Only good for outdoor activities
Old room and no aircon in lobby n restaurant
Stayed 1 night in Jan 2020

8/10 Good

Candy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
8/10
+ . plenty of free activities to be engaged in. . beds were clean . check-in, check-out, concierge, housekeeping staff were very efficient and knowledgeable in the area that they were in-charge of . housekeeping was quick to respond to our call . many choice of food for lunch & dinner . great buffet breakfast . free shuttle from ferry terminal and plaza lagoi . free bottles of water every day . massage price was reasonable . beautiful beach - . toilet walls, sinks and bathtub were moldy . resting area in the room has visible stain
Stayed 2 nights in Jan 2020

8/10 Good

Myat

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Irwa on 26 Jan,2020
Dear Sir/Madam, Thank you for choosing us as your destination for holiday. We wish you have a great day. Should you need any further assistance, please do not hesitate to contact us. Best Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT experience Private Villa with Pool
Booked the villa with a few other friends. The villa condition was abit old, and plenty of insects around. Our villa got a free buggy to ferry us around the resort, and since our villa is away from the reception, we have to take turns to share the buggy. The pool was nice too, we had a fun time in the private pool.
Stayed 2 nights in Oct 2019
Response from Irwa on 16 Jan,2020
Dear Sir/Madam, Thank you for your valued feedback. Kindly be informed that for the additional guests as we understand buggy is provided for 4 seater so for additional actually you may request with our front desk, so our concierge can escort the guest accordingly. Should you need any further assistance, please do not hesitate to email us.

8/10 Good

Vani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place. Lovely views
Place was good. Did not have half the events that were advertised. We went during Christmas. Didn’t have anything apart from the carols. Kids were very bored. Spa was fantastic. food quality for buffet lacked quality. Concierge -Khadafi was very helpful. Gave the right information that even the guest services couldn’t provide. Very friendly staff. Well maintained rooms.
Stayed 3 nights in Dec 2019
Response from Irwa on 16 Jan,2020
Dear Sir/Madam, Thank you for your valued feedback. Kindly be informed that for kids we do have some activities like a jungle gym, T-shirt painting, etc. Thank you so much for your positive feedback for spa and our concierge Manager Mr. Khadafi. For guest service staff we will train them. Should you need any further assistance, please do not hesitate to email us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad lousy
everything was bad. queue was long, staff too slow inefficient. old room and toilet. F expensive food with lousy quality. give me money I also don't wanna go
Stayed 1 night in Dec 2019
Response from Irwa on 16 Jan,2020
Dear Sir/Madam, First of all, we do apology for the inconvenience caused. we will be informed of our management for Hotel improvement. Should you need any further assistance, please do not hesitate to email us.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Irwa on 16 Jan,2020
Dear Sir/Madam, Thank you so much for your stay with us. Should you need any further assistance, please do not hesitate to email us.

10/10 Excellent

SD, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed my stay very much. good food, good scenery. will stay there again.
Stayed 3 nights in Dec 2019
Response from Irwa on 16 Jan,2020
Dear Sir/Madam, Thank you so much for your valued feedback. Hope we can see you again on your next visit. Should you need any further assistance, please do not hesitate to email us.

10/10 Excellent

catherine anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Irwa on 16 Jan,2020
Dear Sir/Madam, Thank you for staying with us. Should you need any further assistance, please do not hesitate to email us.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staffs are very friendly. Limited choice of food selection & the resort really needs to do some real maintenance & upgrades.
Stayed 3 nights in Dec 2019
Response from Irwa on 16 Jan,2020
Dear Sir/Madam, Thank you for your valued feedback and we will highlight to our Management for hotel improvement. Should you need any further assistance, please do not hesitate to email us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely poor review, will never recommend BLR
Room was filthy, mirrors stained with rust, moulds on walls, weird holes in the ceiling, bath tub is really dirty and had random damages around. Found a used tissue in between the info booklet, stains found on tables and on floor. Bed sheets are dirty, especially stained pillows Dirty bathroom floor and clumps of dusts found in the bedside lamps Never had the chance to take photos of the listed findings. Would strongly encourage the management to do a better job. Service was very poor, no efficiency and no time management Terrace bar was a disappointment, food arrived really late.
Stayed 1 night in Dec 2019
Response from irwa on 16 Jan,2020
Dear Sir/Madam, Thank you for your valued feedback. First of all, we do apology for the inconvenience caused. We will informed our Management regarding the matter so we can give better service. One more time we do apology for the inconvenience caused. Should you need any further assistance, please do not hesitate to email us.

8/10 Good

Ji Hao

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Many restaurants to try and food was excellent.
Stayed 2 nights in Dec 2019
Response from Irwa on 16 Jan,2020
Dear Sir/Madam, Thank you so much for your valued feedback. Wish we can see you again on your next visit. Should you need any further assistance, please do not hesitate to email us.

8/10 Good

SUNIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bintan Lagoon Resort
Bintan Lagoon Resort is a amazing place to unwind for a couple of days. The staff are very friendly and polite. The breakfast ( included in the tariff) had excellent spread. So really, there is nothing to complain ... except that if you have to buy your lunch/dinner , the tariffs are way too high and since it is at an isolated place, one is stuck with these rates.
Stayed 1 night in Nov 2019
Response from Irwa on 16 Jan,2020
Dear Mr. Sunil, Thank you so much for your positive feedback. Hope we can see you again on your next visit. We wish you have a great day. Should you need any further assistance, please do not hesitate to email us.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2019

4/10 Poor

Jaleel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unclean room
Stayed 3 nights in Oct 2019

6/10 Okay

Alexandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The resort facilities and service were good. We enjoyed food and cocktails at many of the restaurants. However, the rooms were well below expected standards: The bathroom was dirty - the shower had mould on all the walls, The seating / massage area in the bedroom was old and had many stains on it. The rooms need a deep clean and or upgrade.
Stayed 1 night in Oct 2019

10/10 Excellent

NORHADI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jetty was right next to bintan lagoon resort so you could practically walk up, unless you had lots of baggage then the shuttle service would drive you up to the reception area. Lots of people checked in around 10am and we were lucky to get our hotel room at 11am when check in time was 3pm. Room was clean. However food was really expensive besides the free breakfast for 2 adults. Each meal for 4 of us costed about S$70. Best food was the pizza at about S$28. Check-out was smooth. However, the ferry returning to Singapore was so packed that some people did not get seats. Overall, we enjoyed the trip!
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The villas need updating and repairs. Property is overpriced for food and beverages. No warnings about monitor lizards
Stayed 2 nights in Oct 2019

10/10 Excellent

Sarma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable Stay
We had a very comfortable stay in the resort. Staff members were all courteous and respectful. However, trip to Plaza was not worth the time. It would have been better, if there were more frequent shuttles to and from Plaza, so that we can come back if we do not like it.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indian food menus need to improve rest all good . The stay was great and we had good time .
Stayed 1 night in Sep 2019

8/10 Good

Boon Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Pankaj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Good place for relaxation. Resort covers everything. Must visit if anyone planning for short trip near to Singapore.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you decide to come to Bintan for holiday, do not book your vacation at this location. The pictures posted on the site makes it looks pretty and clean, in reality is the worst hotel on the island. During my stay for Ironman Bintan, the room given to me was moldy, dead roaches, bathroom was filthy, bedsheets were stained...all around yuck! I did not say anything due to the limited time i had as i was busy with the race. On top of that, overpriced... Do yourself a favor, book else where if you plan to come to Bintan.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Dishonest customer service for booking of tours
The customer service officers at the lobby area responsible for booking of activities and tours are dishonest. They have helped us book a private transfer at a fixed price per car to go for seafood dinner at a kelong but told us just before the pick up time that we have to share the car with some other customers and still paying the same price, and they requested that we pay in cash instead of charging it to the room. I was unhappy and told them I wanted to speak to their manager about it and immediately they said they could reduce the price by half. But subsequently, we were not charged at all for the shared transport. So, we found the whole arrangement dubious and dishonest as we suspected that the customer officers may have collaborated with the drivers to cheat the customers of their money. But as they were afraid that I might complain to the manager, they decided not to take any payment from me.
Stayed 1 night in Aug 2019

8/10 Good

HAN SIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 2 nights in Aug 2019

8/10 Good

Davide, Singapore

Travelled with family
Liked: Staff & service, amenities
Beautiful location, good management of common services, but opportunity on cleaning and room management
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The bedroom old deity stained, the foods more expensive than Singapore.
Stayed 1 night in Jul 2019

6/10 Okay

TreasurePhyu

Travelled with family
We most like is beach, service and property is average.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The property is nice over all but the rooms are old and need to be refurbished.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019
Response from Irwa on 9 Jul,2019
Dear Sir/Madam, Thank for choosing us as your destination for holiday.

2/10 Terrible

Madeleine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever
Worst Hotel we have ever stayed in - dirty, tired and overpriced. Would never recommend to anyone
Stayed 2 nights in Jun 2019
Response from Irwa on 9 Jul,2019
Dear Ms. Madeleine, First of all, we do sorry for the inconvenience caused. thank you for your valued feedback and we will take note your feedback for our improvement. one more time we do sorry. We wish you have a great day

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Check in is very slow. Very frustrating to wait for rooms to be allocated. During breakfast you will see a lot of flies on the food and even after complaint no one bothers to do anything about it. Property is lovely though. Just that staff should pay equal attention to other things to make the stay pleasurable.
Stayed 2 nights in May 2019
Response from irwa on 31 May,2019
Dear Sir/Madam, First of all, we do apology for the inconvenience caused and thank you for your valued feedback. We will take note your request for our improvement and thank you for sharing with us.

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019
Response from Irwa on 31 May,2019
Dear Sir/Madam, We wish you have a great day.

2/10 Terrible

Ben, Singapore

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Friendly staff but big issues with management: - service slow while Singapore prices were charged - food slow and incorrect: ex seafood pasta was served without seafood , carbonara without chicken bacon - activities : badly maintained and not available : atv’s broke down, paddle bikes rusty, only 2 air guns for the whole resorts
Stayed 3 nights in May 2019
Response from Irwa on 31 May,2019
Dear Sir/Madam, First of all, we do apology for the inconvenience caused and thank you for your valued feedback. we will hightlight this to our Management for Resort improvement. One more time we do apology for the inconvenience caused.

6/10 Okay

Du

Travelled with family
Liked: Cleanliness, amenities
Nice resort. Staff some very good like Ben who went out of his way to serve you, few extremely rude like Melani at Fiesta restaurant. Food prices are very costly. Excellent main pool. The second pool near the gym, a very bad sewer smell may be from the adjoining place. Nice relaxing beach.
Stayed 2 nights in May 2019
Response from Irwa on 31 May,2019
Dear Sir/Madam, First of all, we do apology for the inconvenience caused and thank you for your valued feedback. We will take note of this as hotel improvement and inform the persons in charge to brief her. One more time we do sorry for inconvenience caused.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to a nice golf course, leisure center appealing for kids and the property grounds including beaches are the strengths. However, be prepared for a "mass" experience especially on a holiday experience like we had, slow check-in, got a smoking room instead of the requested non-smoking room (they moved us after) and service overall due to lots of people and lack of flexibility— we were denied even one extra free bottle of water on checkout date and only additional hour for checkout though their ferry time is at 5 pm- so you have 5 hours on property after checkout!
Stayed 1 night in May 2019
Response from Irwa on 31 May,2019
Dear Sir/Madam, First of all, we do apology for the inconvenience caused and thank you so much for your valued feedback. We will take note of this for our improvement to make better service. One more time we do sorry for the inconvenience caused.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Irwa on 31 May,2019
Dear Sir/Madam, We wish you have a great day.

8/10 Good

Pragash

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent facilities. Our son like the swimming pool and view.
Stayed 1 night in May 2019
Response from Irwa on 31 May,2019
Dear Sir/Madam, Thank you for your valued feedback and we wish you have a great day.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Lovely place to spend some quality time with the family without going anywhere. Nothing else is close by
Stayed 2 nights in May 2019
Response from Irwa on 31 May,2019
Dear Sir/Madam, Thank you for your valued feedback. We wish you have a pleasant stay with us.