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Reviews of Paradox Singapore Merchant Court at Clarke Quay

4.5 out of 5
Paradox Singapore Merchant Court at Clarke Quay
Merchant Road, 20, Singapore, SIN

Reviews

8.8

Excellent

Rating 10 - Excellent. 338 out of 577 reviews" "
Rating 8 - Good. 155 out of 577 reviews" "
Rating 6 - Okay. 50 out of 577 reviews" "
Rating 4 - Poor. 23 out of 577 reviews" "
Rating 2 - Terrible. 11 out of 577 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

keizo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Christine Choo on 27 Mar,2024
Dear keizo,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely accommodating. Property was sanitary and well kept. Location was amazing. Very pleased with stay.
Stayed 4 nights in Feb 2024
Response from Christine Choo on 23 Mar,2024
Dear Gail,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the great stay, Breakfast was outstanding as always and the pool was perfect.
Stayed 3 nights in Mar 2024
Response from Christine Choo on 20 Mar,2024
Dear Timothy,Thank you for your review of Paradox Singapore Merchant Court. We are delighted you enjoyed our pool and the exceptional variety of our buffet breakfast.Our pool area is indeed a wonderful spot to unwind. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Rosanne, BENSALEM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful when I needed to find an urgent care facility late at night. They recommended a good hospital and called a taxi for us as soon as we were at the front door. They could also arrange for a doctor to come to hotel to consult. We decided to go to the ER instead. They provided water at the door. The hotel is next to shopping mall, restaurants, beautiful area to walk around, 5 minutes walk to Chinatown and subway station is next door to the hotel. We will stay here again if we come back to Singapore.
Stayed 3 nights in Mar 2024
Response from Christine Choo on 20 Mar,2024
Dear Rosanne,Thank you for reaching out to us with your feedback. We are delighted to hear that you had a pleasant stay experience with us. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the front office team. Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Jonathan David, Southport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff great
Stayed 3 nights in Mar 2024
Response from Christine Choo on 20 Mar,2024
Dear Jonathan David,Thank you for your 5-star ratings. We will make sure that the entire team at Paradox Singapore Merchant Court will receive your feedback. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

PIERRE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
proximity of boat quay and chintown
Stayed 6 nights in Mar 2024
Response from Christine Choo on 20 Mar,2024
Dear Pierre,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Popular and heavily tourist populated hotel that offers good facilities in a great location. Bedroom was spotless and very well equipped. Public spaces looking a bit dated but staff offered old fashioned and courteous service every time.
Stayed 3 nights in Mar 2024
Response from - on 13 Mar,2024
Dear Robert, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our prime location, excellent facilities, and the service. It was a pleasure to have you as our guest, and we hope to welcome you back soon for another wonderful stay.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Yuk Sang

Travelled with family
Liked: Cleanliness, staff & service
The room is very dark
Stayed 2 nights in Feb 2024
Response from - on 7 Mar,2024
Dear Yuk Sang, Thank you for reaching out to us with your feedback. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the relevant team.Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful room with great views from
Stayed 1 night in Mar 2024
Response from - on 7 Mar,2024
Dear Caroline, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

10/10 Excellent

GERARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few nights
Stayed 3 nights in Feb 2024

10/10 Excellent

Ting An

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Leanne

Liked: Cleanliness, staff & service, amenities
The release plug for my hand basin didn’t work my entire stay. Should have been repaired rather than steward just release . Cleaned my teeth and couldn’t use it after that. Very sloppy
Stayed 3 nights in Feb 2024

10/10 Excellent

Maheen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Feb 2024
Response from Christine Choo on 25 Feb,2024
Dear Maheen,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The only thing I didn't like is for me the pool water was too cold.
Stayed 8 nights in Jan 2024
Response from - on 23 Feb,2024
Dear Darren,It was great to hear that you enjoyed your stay. Thank you also for your feedback highlighting where we can do better as well. We hope to welcome you back for an improved experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Masafumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eas access to Clarke Quay zone for a walk, jog, etc.
Stayed 1 night in Jan 2024
Response from Christine Choo on 22 Feb,2024
Dear Masafumi,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Conrado, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, helpful, and polite. I highly recommend it and will stay here again when we return to Singapore. Thank you for making our stay pleasant and memorable.
Stayed 3 nights in Feb 2024
Response from Christine Choo on 15 Feb,2024
Dear Conrado,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Rahul, Longwood

Travelled with family
Hotel is very well located near 2 different train lines and walkable to the bay. The resort was excellent, well appointed and had a tremendous choice of pillows. Will surely stay again.
Stayed 3 nights in Feb 2024
Response from Christine Choo on 9 Feb,2024
Dear Rahul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christine Choo on 21 Feb,2024
Dear Ronald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Ronald

Liked: Property conditions & facilities
Great stay and location is near everything. Wonderful staff and perfect room. Dining options at Clarke Quay are numerous and convenient.
Stayed 8 nights in Jan 2024
Response from Christine Choo on 6 Feb,2024
Dear Ronald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

4/10 Poor

Andrew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel. More like a 3 star property. Booked king room, I got twin beds because they overbooked rooms. Much better options in SG.
Stayed 2 nights in Jan 2024
Response from Christine Choo on 6 Feb,2024
Dear Andrew,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Mei Chan Angeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3rd stay at the Paradox Singapore Merchant Court. The room is clean and spacious with a comfortable king sized bed and a bath tub to relax in. The lovely pool is another great place to relax. The receptionists are friendly and efficient. The location is great and convenient for transport, shopping and meals. Breakfast served at the Ellenborough Market Cafe is impressive and the waiters and waitresses are polite and helpful. Overall, we had an enjoyable staycation here. Thank you!
Stayed 1 night in Jan 2024
Response from Christine Choo on 21 Feb,2024
Dear Mei Chan Angeline,Thank you for reaching out to us with your feedback. We are delighted to hear that you had a pleasant stay experience with us. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the front office and Ellenborough Market Cafe team.Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Tuangporn

Stayed 2 nights in Jan 2024
Response from Christine Choo on 28 Feb,2024
Dear Tuangporn,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to Clarke Quay and China Town. Close to MRT.
Stayed 4 nights in Jan 2024
Response from Christine Choo on 6 Feb,2024
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Zhe, shanghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice trip and a wonderful hotel!
Stayed 5 nights in Dec 2023
Response from - on 7 Feb,2024
Dear Zhe,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine Choo General Manager

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Christine Choo on 28 Feb,2024
Dear Donald,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

4/10 Poor

Benjamin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Would be a 1* review except the cleaning staff was very friendly and diligent. As a frequent traveller to Singapore for work, I can objectively state there are much better options in SG in the 4* bracket. It's a tired, old hotel and it shows. The fish-eye picture view of the "luxe" room is borderline fraudulent; it's Paris-size tiny! Plus, "luxe" includes a balcony view of the grey office building right outside your door (which also doesn't open properly). Don't bother with the pre-checkin email they send you (including $100/night pre-auth on your CC) as you'll still spend 5 minutes when you check in giving them the same info again. Oh, and despite the pre-auth, you won't be able to bill anything to your room (bar, Cafe, etc.) unless you ask them to let you when you check in (they're supposed to ask but I wasn't and it's frankly embarrassing when you find out after ordering a drink and have to trudge back to your room to get your credit card). On the plus side, the location is convenient (but where in SG isn't?!) and I guess the wifi worked well enough. TL;DR: Just go somewhere else and save yourself the disappointment.
Response from Christine Choo on 17 Feb,2024
Dear Benjamin,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Amisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, the spa service, room, and service.
Stayed 3 nights in Jan 2024
Response from - on 7 Feb,2024
Dear Amisha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christine Choo on 28 Feb,2024
Dear Elizabeth,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

4/10 Poor

Pascal

Business traveller
Disliked: Staff & service, property conditions & facilities
The place is getting old. Long line at the reception. Lack of employees. No coffee machine in the room (4 star really?!)
Stayed 1 night in Jan 2024
Response from Christine Choo on 25 Feb,2024
Dear Pascal,Thank you for having taken the time to share your invaluable feedback with us, and we regret to learn that your overall experience had fallen short of your expectations. We sincerely apologise for the disappointing experience you faced.Please accept our sincerest apologies about long line at the reception. I have shared your feedback with our respective teams, and we will take steps to ensure that our performance and offerings are improved upon.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Karen, Baldivis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an excellent position with Clark and Boat quay easily accessible for dining options. The MRT is about a 5 minute walk and we used it every day as so easy and convenient to use. The whole area is spotless and our bedroom was too. We did not use the pool or eat in the hotel but we were happy with the room despite a view of a roof. One night the fire alarm went off at 1am. We all had to exit the building - no staff were there telling us what was going on or directions and no explanation the next day as it was a false alarm - that needed improvement. But apart from that no complaints !!
Stayed 5 nights in Dec 2023
Response from Christine Choo on 17 Feb,2024
Dear Karen,Thank you for taking the time to share your review with us. We are delighted to note that you are happy about our central location and the cleanliness of our hotel.On the other hand, we regret to know that we did not meet your expectations in other areas. We value your feedback as it is only with constructive comments that we can enhance the experience of our guests.We hope to have the opportunity to welcome you back for an improved experience in the near future.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Xiaowei

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location. A bit old though.
Stayed 5 nights in Oct 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023

8/10 Good

Salina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and good rooms close to river
I always stay at the Paradox when travelling alone as it is convenietnly located to everything I need and I feel safe.
Stayed 2 nights in Dec 2023

8/10 Good

Peter

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean /Friendly Helpful staff /convenient to transport.
Stayed 5 nights in Dec 2023

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were superb. Very, very accommodating. Felt relaxed and supported from the moment we entered the lobby.
Stayed 1 night in Dec 2023

10/10 Excellent

Phillip

Stayed 2 nights in Dec 2023

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Singapore stay
This is a 5* hotel at a 3* price!! Excellent value!! Great rooms, service, staff and catering. We’re looking at staying at their Phuket branch now. Would highly recommend the location also for visiting Singapore.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Krishna, Middlesex

Stayed 6 nights in Dec 2023

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient to underground and therefore convenient to everything. The one problem is that the hotel restaurant have limited hours of service. Had to go to the mall for breakfast on day and for lunch on another.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ai Ling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and service
The hotel room and service is excellent. Staffs Brabba and Sandie went above and beyond to ensure my stay was a memorable one. Thank you.
Stayed 2 nights in Dec 2023

8/10 Good

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I enjoyed our stay and would rate the hotel 4 out of 5 stars. Pool was great, close to restaurants, attractions and public transport. Enjoyed our swim in the pool too My only complaint is - Blue potato pricing was very expensive and if the pricing was cheaper more people would use the pool.
Stayed 6 nights in Nov 2023

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel In wonderful location. Beautiful pool & great amenities.
Stayed 1 night in Dec 2023

6/10 Okay

Sheryll

Stayed 2 nights in Nov 2023

8/10 Good

Altanshagai

Stayed 1 night in Dec 2023

8/10 Good

KWANG KHENG, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, room layout
Stayed 1 night in Dec 2023

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023